Coastal Heritage Bank

What Coastal Heritage Bank does

Coastal Heritage Bank is a community bank headquartered in Weymouth, Massachusetts, serving the South Shore region through 11 branch offices and a Fiserv-powered digital banking platform (online and iOS/Android mobile). The bank operates as a mutual holding company under Equitable Bancorp, MHC and Equitable Bancorp, Inc., with roots tracing to the merger of four predecessor banks whose histories date back to 1840, and employs 51–100 people across its footprint.

The bank's product set spans core retail and commercial banking: retail checking, savings, money market, certificates of deposit, residential mortgages (including FHA, USDA, and first-time homebuyer programs), automotive and consumer loans, plus commercial real estate, C&I, construction, and SBA loans for businesses. It layers on integrated services including Zelle for personal and business P2P payments, cash management tools (Remote Deposit Capture, ACH Manager, Wire Manager), merchant services through a Clover/Fiserv partnership, and CHB Financial Partners (formerly Wessagussett Financial) for investment and insurance products via Osaic Institutions. Digital account opening via the 2025 eOpen platform now allows fully online onboarding for deposit products.

Revenue is generated primarily through net interest income on the spread between loan yields and deposit costs, supplemented by transaction and service fees (wire transfers, cash management, merchant services), and referral-based income from insurance and investment partners. Go-to-market is community-led, combining physical branch presence with digital channels, community outreach through the Coastal Cares program (which contributed $115,000 to 112 local organizations in 2025), and Google remarketing. Customer segments are split between retail/personal banking and business/commercial banking (SMB-focused), with a non-primary wealth management segment through CHB Financial Partners.

Name

Coastal Heritage Bank

Legal name

Coastal Heritage Bank

Website

https://coastalheritagebank.com

Company type

Private

Founded year

1855

Operating status

Operating

Headcount range

51–100 employees

Short description

Coastal Heritage Bank is a mutual community bank headquartered in Weymouth, Massachusetts, operating 11 branches across the South Shore and offering retail banking, commercial lending, digital banking, merchant services, and investment referrals to local consumers and SMBs.

Ownership category

akta.pro rank

Headquarters

HQ city

Weymouth

HQ country

United States

HQ region

North America

Offices10 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Net Interest Income: Primary revenue source from the spread between interest earned on loans (mortgages, commercial loans, consumer loans, automotive loans) and interest paid on deposits (checking, savings, money market, CDs).
2. Fee-Based Income: Revenue from various banking fees including cash management services, merchant services, wire transfer fees, and account service charges.
3. Financial Services Referrals: Revenue through referral partnerships for investment services and insurance products via CHB Financial Partners (Osaic Institutions) and EasyLife insurance.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

Coastal Heritage Bank is a community bank offering a unified platform of personal and business banking products. Core offerings include retail checking, savings, money market and certificate of deposit accounts, home mortgages and consumer/auto loans for individuals, plus commercial checking, commercial real estate/C&I/construction/SBA loans, cash management, and merchant card services for businesses. Services are delivered through 11 South Shore Massachusetts branch offices and Fiserv-powered digital banking platforms (online, mobile and eOpen).

Product overview

Coastal Heritage Bank is a community bank offering a comprehensive, unified banking platform with personal and business banking products. The core banking platform includes retail and commercial checking/savings accounts, certificates of deposit, money market accounts, home mortgages (including FHA, USDA, and first-time homebuyer programs), automotive loans, consumer loans, and commercial real estate/C&I loans. Digital banking capabilities are delivered through mobile banking (iOS/Android) and online banking platforms. The bank supplements its core offerings with integrated services including Zelle® for P2P payments (personal and business variants), Cash Management Services (Remote Deposit Capture, ACH, Wire), Merchant Services via Clover partnership, and CHB Financial Partners (investment and insurance through Osaic Institutions including I Bonds and EasyLife life insurance). The eOpen platform enables fully digital account opening.

Differentiator

Problem solved

Functional benefit

Brands

• CHB Financial Partners: Investment and insurance products and services offered through partnership with Osaic Institutions, Inc. Formerly known as Wessagussett Financial.

Products and services

• Retail Checking Accounts Personal checking accounts tailored to consumer needs, including Totally Free Checking, Preferred Interest Checking, Direct Interest Checking, and 50 Plus Interest Checking options for individuals and families.
• Savings Accounts Personal savings accounts including Heritage Savings, Statement Savings, Seasonal Fall/Spring Savings, and IRA Savings with competitive interest rates for individuals and families.
• Money Market Account Tiered money market account paying higher interest as balance grows, offering higher returns than regular savings with FDIC insurance and more liquidity than CDs.
• Certificates of Deposit Fixed-term deposit accounts with guaranteed returns and competitive APYs, available with terms from 3 to 60 months and minimum deposits starting at $500 to $1,000.
• Home Mortgages Residential mortgage solutions including conventional loans, FHA loans, USDA loans, first-time homebuyer programs, and home equity products like the Coastal Plus Home Equity Line for consumers.
• Automotive Loans Vehicle financing options for purchasing new or used automobiles with competitive rates and flexible terms for individual consumers.
• Consumer Loans Personal loan products for debt consolidation, major expenses, and other consumer financing requirements for individuals.
• Commercial Checking Business checking accounts designed for commercial customers with features supporting business financial management needs for SMBs and local businesses.
• Commercial Loans Commercial financing for businesses including Commercial Real Estate loans (owner-occupied or investment properties), Commercial & Industrial Loans, Construction Loans, and SBA Loans (SBA Express, Patriot Express, SBA 504 Loans).
• Cash Management Services Business banking services including Remote Deposit Capture for electronic check deposits, ACH Manager for electronic payments, Wire Manager for money transfers, Night Deposit Drop Box, and Safe Deposit Box services for commercial customers.
• Merchant Services Payment processing solutions via the Clover partnership enabling businesses to accept debit and credit card payments through Tap, Chip, Swipe, or Mobile Wallet devices, with dedicated implementation specialists for seamless integration.
• Mobile Banking 24/7 mobile banking services via the Coastal Heritage Mobile app for iOS and Android, featuring Touch ID biometric login, digital wallet support, mobile deposit, account alerts, and secure messaging for personal and business customers.
• Online Banking Comprehensive online banking platform with real-time account access, electronic statements, bill pay, account transfers, ACH management, and Direct Connect for Quicken and QuickBooks for personal and business customers.
• eOpen Online Account Opening Online account opening platform enabling customers to open retail checking, savings, money market, and certificate of deposit accounts entirely online, with competitive rates and a digital-first onboarding experience.
• Zelle Personal Fast, safe peer-to-peer money transfer service integrated into online and mobile banking for sending money to friends, family, and trusted individuals using an email address or mobile number.
• Zelle Business Business payment solution enabling small businesses to receive customer payments via Zelle with funds deposited directly into the business bank account, featuring QR code support for in-person requests.
• CHB Financial Partners Investment and insurance services offered through a partnership with Osaic Institutions, providing financial planning, investment products (stocks, bonds, mutual funds), and insurance solutions to bank customers.
• I Bonds U.S. Treasury Series I Savings Bonds offering inflation protection, purchased through TreasuryDirect.gov with a $10,000 annual purchase limit per person, offered through CHB Financial Partners.
• EasyLife Insurance Life insurance partner offering coverage options with expert consultation to determine precise needs and find appropriate policies for bank customers.

Quantifiable outcome

• 100% deposit insurance coverage through FDIC and DIF
• +1 more outcomes

Named customers8 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability4 records

Feature4 records

Partnerships

Six partnerships are on record, tiered minor and core.

• Reading Cooperative BankminorStrategic or Co-development Partner · 1 January 2021Acquired Coastal Heritage Bank's branch offices in Lynn and Nahant in 2021. Reading Cooperative Bank is a like-minded community bank expanding its North Shore presence. The acquisition allowed Coastal Heritage to focus resources on its South Shore market.
• EasyLifeminorGTM or Marketing PartnerInsurance partner offering life insurance products. EasyLife consults with customers to determine needs and finds appropriate policies. Part of CHB Financial Partners program.
• Osaic InstitutionscoreGTM or Marketing PartnerInvestment services partner providing investment and insurance products through CHB Financial Partners. Member FINRA/SIPC. Formerly Wessagussett Financial. Offers stocks, bonds, mutual funds, and financial planning services to bank customers.
• Zelle (Early Warning Services, LLC)coreTechnology or IntegrationPeer-to-peer payment service integrated into online and mobile banking allowing fast money transfers between bank accounts. Available to both personal and business customers for sending/receiving money with trusted recipients.
• Clover/FiservcoreTechnology or IntegrationMerchant services partnership providing businesses with card payment processing solutions. Clover devices support tap, chip, swipe, and mobile wallet payments. Implementation specialists assigned for seamless integration.
• Google AdWordsminorGTM or Marketing PartnerGoogle remarketing service used to advertise on third party websites to previous visitors of the Coastal Heritage Bank website.

Scale indicators5 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• East Boston Savings Bank: Mutual savings bank serving Greater Boston and surrounding Eastern Massachusetts communities with retail and commercial banking. Same mutual structure, geographic proximity, and relationship banking model as Coastal Heritage Bank.
• Reading Cooperative Bank: Massachusetts community cooperative bank that acquired Coastal Heritage Bank's Lynn and Nahant branches in 2021. Directly comparable in mission, mutual/cooperative structure, branch-led distribution, and retail/business banking product set.
• East Cambridge Savings Bank: Massachusetts mutual savings bank serving the greater Cambridge/Boston area. Direct comparable on mutual ownership structure, community banking focus, and retail/commercial lending operations in Eastern Massachusetts.
• Rockland Trust (Independent Bank Corp): Largest community bank serving the South Shore of Massachusetts with comparable retail, business, mortgage, and wealth products. Direct geographic competitor sharing the same target customers, branch model, and SMB/commercial banking focus as Coastal Heritage Bank.
• Salem Five Bank: Massachusetts-based community bank serving retail and commercial customers with full banking products. Operates in similar Eastern Massachusetts geography with comparable deposit-taking, mortgage, and commercial lending services.
• Cambridge Savings Bank: Massachusetts mutual savings bank offering retail and commercial banking in Eastern Massachusetts. Strong overlap in mutual structure, deposit-driven model, and SMB/commercial customer focus on the same regional market.
• HarborOne Bank: Community bank headquartered in southeastern Massachusetts with comparable retail, business, and commercial lending offerings. Similar mid-size community bank profile, geographic operating area, and target SMB and consumer segments.
• Brookline Bank (Brookline Bancorp): Eastern Massachusetts community bank within Brookline Bancorp, competing for retail and business deposits in similar suburban Boston communities. Comparable product breadth including mortgage, commercial lending, and cash management.

Regional players

• Avidia Bank: Massachusetts community bank (formerly Clinton Savings Bank) providing retail and commercial banking across central and parts of Eastern Massachusetts. Comparable mutual-style community banking products with similar SMB focus.
• Martha's Vineyard Bank: Massachusetts community bank with coastal Massachusetts presence, particularly on the South Shore and Islands. Operates in a similar affluent coastal Massachusetts market with retail banking, mortgages, and small business services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/coastalheritagebank

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Coastal Heritage Bank