What Avoira does

Avoira is a UK-based business communication solutions provider headquartered in Bury, operating as a trading division of Nycomm Group. Originally founded in 1974 as Pennine Telecom, the company rebranded to Avoira in 2015 and currently employs 51-100 people. Avoira delivers integrated IT, communications, audio-visual, and radio technology solutions to mid-market and enterprise customers across the UK, organised across six product lines: Avoira IT (cloud, cyber security, network services, disaster recovery), Avoira Communications (unified communications and contact centre connectivity via Mitel and 8x8), Avoira Audio-Visual (video conferencing and workplace AV), Avoira Radio (Motorola MOTOTRBO two-way radio and body-worn video), Avoira Xperience (speech analytics for contact centre CX), and Avoira Devices (purpose-built hardware with a direct e-commerce storefront).

The company monetises through five primary revenue streams: managed services contracts (recurring), professional services (project-based), hardware and device sales (including e-commerce), radio hire (short-term rental), and support and maintenance. Pricing is bespoke and quote-based, typical of enterprise field sales engagements. Distribution is primarily through direct enterprise field sales supplemented by channel partnerships with Motorola, Mitel, Microsoft, 8x8, ESET, NEC, and others. The customer base spans at least eight verticals including healthcare, education, transportation, energy and utilities, construction, financial services, retail, and hospitality, with named logos including Bristol Airport, Harrogate & District NHS Foundation Trust, Sodexo, Amaro Group, Forestry England, Kadant, and others.

The underlying technology stack combines third-party platforms (Motorola MOTOTRBO with TRBOnet integration for radio, 8x8 cloud PBX for telephony, ESET plus BullWall for security, Microsoft 365 for IT) with Avoira's own integration, managed service wrapper, and consulting layer. Avoira Xperience introduces speech analytics capability for customer interaction analysis. The company holds Cyber Essentials Plus accreditation, supporting sales to NHS and public sector buyers.

Name

Avoira

Legal name

Avoira

Website

https://avoira.com

Company type

Private

Founded year

1974

Operating status

Operating

Headcount range

101–250 employees

Short description

Avoira is a UK-based business communication solutions integrator, delivering IT, unified communications, AV, two-way radio, and cyber security solutions to mid-market and enterprise customers via managed services, professional services, and direct hardware sales.

Ownership category

akta.pro rank

Product category

Business Communications Solutions

NAICS

Computer Systems Design Services (541512), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Integrated Systems Design (7373), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

AV/Collaboration & Unified Communications Support (VoIP, Video, UCaaS) (BPAAACAJ)

Keywords

• Business communication solutions
• Unified communications services
• Two-way radio systems
• Managed IT services
• Cyber security solutions

Headquarters

HQ city

Bury

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Managed Services: Flexible managed service contracts where Avoira manages customers' IT systems, hardware, networks, and radio services on an ongoing basis, providing recurring revenue.
2. Professional Services: Project-based services for planning, building, and supporting technology systems including installation and configuration across the UK.
3. Hardware and Device Sales: Sale of purpose-built communication hardware, radios, AV equipment, and related devices, with buyback services for existing equipment.
4. Radio Hire Services: Scalable two-way radio hire for events, sites, or ongoing needs, with expert support and fast deployment, typically short-term rental contracts.
5. Support and Maintenance Services: ICT support and maintenance services offering flexible IT support with fast response times, remote and on-site help, and expert engineers.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Avoira is a UK-based business communication solutions provider that delivers integrated IT, communications, audio-visual, and radio technology services to enterprise and mid-market organisations. The company supplies, installs, and supports solutions spanning cloud computing, cyber security, unified communications, contact centre platforms, video conferencing, two-way radios, body-worn video, speech analytics, and related purpose-built hardware. Alongside these product lines, Avoira delivers ongoing managed, professional, assessment, and support services wrapped around leading third-party technologies from Motorola, Mitel, Microsoft, 8x8, ESET, and others.

Product overview

Avoira is a business communication solutions provider offering a portfolio of six integrated product lines: Avoira IT (cloud computing, cyber security, network services, disaster recovery), Avoira Communications (unified communications, contact centre connectivity), Avoira Audio-Visual (video conferencing, AV technology), Avoira Radio (two-way radios, body worn video), Avoira Xperience (speech analytics, customer experience solutions), and Avoira Devices (hardware, buyback services). The company operates as a solution integrator, combining these products with managed, professional, assessment, and support services. Avoira Xperience specifically leverages speech analytics technology for customer interaction analysis, while the radio solutions utilize Motorola MOTOTRBO and Hytera platforms integrated via TRBOnet. Cybersecurity offerings incorporate ESET and BullWall tools. The company also provides 8×8 telephony solutions as part of its unified communications portfolio. Services span IT, AV, communications, radio, and speech analytics across industries including healthcare, education, finance, retail, construction, transportation, hospitality, and energy.

Differentiator

Problem solved

Functional benefit

Brands

• Avoira IT: IT and cyber security services including cloud computing and disaster recovery
• Avoira Audio-Visual
• Avoira Communications
• Avoira Radio
• Avoira Xperience
• Avoira Devices

Products and services

• Avoira IT

Quantifiable outcome

• Zero downtime and no missed calls during transition of 8x8 telephony across 8 sites for Harrogate & District NHS Foundation Trust's 200 children's service staff.
• +2 more outcomes

Named customers10 records

Segments8 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability2 records

Feature6 records

Partnerships

Eight partnerships are on record, tiered core.

• MitelcoreTechnology or IntegrationAvoira has a partnership with Mitel for unified communications and business phone systems. Mitel is referenced as a key technology partner and solution provider integrated into Avoira's communications portfolio.
• MotorolacoreTechnology or IntegrationAvoira provides Motorola digital two-way radio systems including MOTOTRBO, MOTOTRBO Capacity Plus, and Motorola DP4400 portable radios. Motorola is Avoira's primary radio hardware partner, referenced across multiple case studies.
• HyteracoreTechnology or IntegrationAvoira offers radio hire services featuring quality-tested models from leading brands including Hytera, alongside Motorola radios.
• ESETcoreTechnology or IntegrationAvoira uses ESET security solutions for real-time protection against malware, ransomware, and phishing threats. ESET is lightweight, runs silently in the background, and includes advanced detection engine and automatic updates.
• MimecastcoreTechnology or IntegrationMimecast is listed as a cyber security partner alongside ESET, providing email security services as part of Avoira's cyber security portfolio.
• MicrosoftcoreTechnology or IntegrationAvoira offers Microsoft Office 365 Security Solutions including role-based access, multi-factor authentication, and data loss prevention policies. Microsoft technology is referenced as part of Avoira's IT services stack.
• NECcoreTechnology or IntegrationAvoira provides NEC maintenance and support services as indicated by NEC Maintenance and Support Terms and Conditions documentation available on the Avoira website.
• 8x8coreTechnology or IntegrationAvoira implements 8x8's eXperience Communications Platform for cloud-hosted PBX, softphone, and unified communications solutions. 8x8 is referenced extensively in the Harrogate NHS case study.

Scale indicators2 records

Recent moves4 records

Expansion highlights4 records

Direct peers

• Olive Communications: UK-based unified communications, contact centre, and IT services integrator serving mid-market and enterprise customers. Directly comparable to Avoira in scope (UC, IT, contact centre) and UK focus.
• Trustmarque Solutions: UK IT solutions provider and systems integrator offering managed services, unified communications, and workplace technology to enterprise and public sector. Comparable business model and customer base to Avoira.
• Gamma Communications: UK-headquartered provider of UCaaS, telephony, and connectivity services through channel partners and direct. Avoira already partners with Gamma for Ethernet; Gamma is a comparable UK voice/UC peer.
• Daisy Corporate Services: UK provider of managed IT, cloud, and communications services to enterprise and public sector. Overlapping portfolio (UC, IT support, managed services) and similar UK mid-market focus.
• Trilogy Technologies: UK-based IT, communications, and managed services provider focused on mid-market and enterprise. Comparable in service breadth and UK geographic focus to Avoira.

Regional players

• M247: Manchester-headquartered managed connectivity, cloud, and hosting provider serving UK and European enterprise. Adjacent in managed-services model and UK North-West base.
• ProVu Communications: UK-based distributor and integrator of unified communications and SIP solutions, focused on the reseller channel. Comparable in the Mitel/UC distribution space where Avoira also operates.

Broad incumbents

• Computacenter: Major UK-listed IT systems integrator with enterprise-scale managed services, workplace, and networking capabilities. Competes with Avoira for larger enterprise and public-sector deals but at materially greater scale.
• BT Business: UK incumbent telco offering enterprise connectivity, UC, cloud, and managed services. Competes broadly with Avoira in unified communications and managed services for mid-market and enterprise customers.
• Vodafone Business UK: UK enterprise division of Vodafone providing connectivity, IoT, UC, and cloud services. Broad incumbent competitor for Avoira's enterprise communications and managed-services deals.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/Avoiralimited
• YouTubeyoutube.com/@avoira
• LinkedInlinkedin.com/company/avoira-ltd

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Avoira