What LIFEPlan CCO NY does

LIFEPlan CCO NY (legal name: LIFEPlan Care Coordination Organization New York) is a private, nonprofit Care Coordination Organization founded in 2017 and headquartered in Utica, New York. It operates as a designated health home under New York State OPWDD (Office for People with Developmental Disabilities), coordinating Medicaid-funded HCBS Waiver services for individuals with intellectual and developmental disabilities (IDD) across at least six New York regions: Central New York, Mohawk Valley, Taconic, Southern Tier, Rockland & Orange County, and Lower Hudson Valley. The organization employs between 1,001 and 5,000 staff and reaches members through a mix of enrollment specialists, regional hubs, Care Managers, Member Relations Liaisons (many of whom are themselves parents or caregivers of individuals with disabilities), and recurring Community Networking Events.

Its core service is Care Management: helping IDD members find, coordinate, and access healthcare, personal services, social and community supports, and chronic disease and preventative care, anchored by an individualized Life Plan. The supporting product surface includes Health Promotion programs, Provider Relations (with regional Directors of Provider Relations), an online Disability Services NY directory, a Knowledge Center, an Advocacy Toolkit, monthly Virtual Learning Sessions, Provider Educational Webinars, a Self-Advocates Group, and an annual Virtual Summit (the 2026 edition co-hosted with affiliated ACANY). Technology is primarily delivery-enablement rather than proprietary — Zoom, WebEx, YouTube, email newsletters, and web directories — with no disclosed APIs, SDKs, or in-house AI/ML systems.

The business model is a capitated, Medicaid-funded managed services arrangement under OPWDD, with revenue mechanics tied to HCBS Waiver service coordination rather than direct member billing. The organization has no disclosed funding rounds, parent company, or PE/VC sponsorship; it operates as an independent nonprofit affiliated with ACANY, sharing CEO Nicholas Cappoletti/Cappoletti and certain staff and board resources. Distribution is multi-channel: direct enrollment via website and phone, in-person regional hubs, a provider partner network, and virtual service delivery, with marketing executed through organic social, newsletters, events, and webinars.

Name

LIFEPlan CCO NY

Legal name

LIFEPlan Care Coordination Organization New York

Website

https://lifeplanccony.com

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

LIFEPlan CCO NY is a New York State nonprofit Care Coordination Organization that arranges Medicaid-funded HCBS Waiver services for individuals with intellectual and developmental disabilities across six regions. It delivers Care Management, Member Relations, provider education, and community programming through regional hubs and virtual channels.

Ownership category

akta.pro rank

Headquarters

HQ city

Utica

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Medicaid/HCBS Waiver Services: LIFEPlan CCO NY coordinates services funded through Medicaid and Home and Community-Based Services (HCBS) Waiver programs administered by OPWDD. Care management services are provided to eligible individuals with intellectual and developmental disabilities, with funding coming from state and federal healthcare programs.
2. Care Coordination Organization Services: As a CCO, the organization receives capitated payments or service-based reimbursement for coordinating care and services for members with IDD, including helping them access HCBS Waiver services, healthcare, and community supports.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels13 records

Core offering

LIFEPlan CCO NY is a Care Coordination Organization (CCO) in New York State that provides care management services to individuals with intellectual and developmental disabilities (IDD). The organization helps members find, coordinate, and access healthcare, personal services, social and community support, and chronic disease and preventative care through regional hubs across the state. Services are funded through Medicaid and Home and Community-Based Services (HCBS) Waiver programs administered by OPWDD.

Product overview

LIFEPlan CCO NY operates as a Care Coordination Organization (CCO) in New York State, functioning as a health home for people with intellectual and developmental disabilities (IDD). The organization offers a unified suite of care coordination and support services rather than a modular software platform. The core offering consists of Care Management Services coordinated through regional hubs, supplemented by Member Relations (including Liaisons for peer support), Community Networking Events held across six New York regions, Health Promotion initiatives, and Provider Relations supporting the network of service agencies. Supporting resources include an online Disability Services NY Directory, a Knowledge Center, an Advocacy Toolkit, and educational programs including Provider Educational Webinars, Virtual Learning Sessions, a Self-Advocates Group, and New Member Orientation. The organization recently launched its 2026 Virtual Summit and opened a permanent Central New York Hub office in 2025.

Differentiator

Problem solved

Functional benefit

Products and services

• Care Management Services Core care coordination service assisting people with intellectual and developmental disabilities to find, coordinate, and access services including healthcare, personal services, social and community support, and chronic disease and preventative care.

Named customers3 records

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eight partnerships are on record, tiered core and minor.

• ACANY (Associação de Capacitação e Apoio aos Network)coreStrategic or Co-development Partner · 22 January 2026ACANY (Association for Capacity Building and Network Support) partners with LIFEPlan CCO NY on the Virtual Summit 2026 and various programs for individuals with IDD. The organizations collaborate on provider relations, educational content, and advocacy efforts. Both organizations share staff, board members, and operational resources.
• OPWDD (Office for People with Developmental Disabilities)coreOthersOPWDD is the New York State agency that regulates and funds services for individuals with developmental disabilities. LIFEPlan CCO NY operates under OPWDD guidelines, coordinates access to OPWDD services including HCBS Waivers, and participates in OPWDD strategic planning initiatives.
• Parent to Parent NYSminorGTM or Marketing PartnerParent to Parent NYS connects families caring for people with developmental disabilities or special health needs. LIFEPlan CCO NY refers families to this organization for additional support and peer connections.
• The ARCminorChannel Partner/ Reseller/ DistributorThe ARC is an organization for people with Intellectual and Developmental Disabilities. LIFEPlan connects members and families to The ARC for additional services and advocacy support.
• NYC FAIRminorGTM or Marketing PartnerNYC Family Advocacy Information Resource provides family, advocacy, information and resources for people with Intellectual and Developmental Disabilities in New York City.
• ENYDDA (Eastern New York Developmental Disabilities Advocates)minorGTM or Marketing PartnerEastern New York Developmental Disabilities Advocates ensures that people with IDD have a voice in advocacy efforts.
• Disability Services NY DirectoryminorGTM or Marketing PartnerLIFEPlan CCO NY partnered to launch the Disability Services NY (DSNY) online directory connecting individuals with disabilities to trusted services across New York State.
• My Choice Supplemental Needs TrustminorGTM or Marketing PartnerMy Choice Trust provides supplemental needs trust services. Referenced as a resource for members and families on the LIFEPlan website.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Direct peers

• Care Design NY: Another Care Coordination Organization (CCO) operating in New York State under OPWDD to serve individuals with intellectual and developmental disabilities. Directly comparable in mission, payer mix (Medicaid/HCBS), and regional hub structure.
• Person-Centered Services (PCSI): New York State CCO providing care coordination for people with IDD, directly competing for OPWDD-eligible members across overlapping regions. Similar operating model, regulatory environment, and revenue streams.
• Starbridge Services: New York-based CCO serving individuals with developmental disabilities through OPWDD-aligned care management. Directly comparable in scope, target population, and Medicaid-funded revenue model.
• ACANY (CCANY): Affiliated New York IDD services association sharing leadership with LIFEPlan; co-develops programs, advocacy, and the Virtual Summit. Operates in the same OPWDD/Medicaid ecosystem serving IDD populations statewide.

Broad incumbents

• Sevita Health (The MENTOR Network): Large national provider of home and community-based services for individuals with intellectual and developmental disabilities, including care coordination-adjacent services. Comparable in target population and HCBS-funded model, but broader in scope and geographic reach.
• BrightSpring Health Services: Public provider of home and community-based health services including for IDD populations, offering care coordination and direct services. Operates at much larger scale and broader geography, but overlaps in Medicaid HCBS revenue model.
• AHRC New York City: Major New York nonprofit providing direct services and advocacy for people with IDD. Comparable in mission and NY operating environment, but operates broader programs (day habilitation, residential) beyond care coordination.
• The Arc of the United States: National federation of chapters serving people with IDD, including NY chapters. Comparable in target population, advocacy, and service coordination, with significantly broader reach and brand recognition.

Emerging players

• Bayada Home Health Care: Large home health and personal care services provider that includes HCBS waiver services for IDD populations. Partial overlap—overlapping revenue streams (Medicaid HCBS) and member populations, but different primary service (home health aides vs care coordination).

Regional players

• Aveanna Healthcare: Public home health and private-duty services company serving pediatric and adult populations including those with developmental disabilities. Comparable in Medicaid-funded HCBS model, with national reach but different primary focus (home health aide delivery vs care coordination).

Market position

Strengths5 records

Weaknesses1 record

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@CCANYCommunity
• Facebookfacebook.com/lifeplanccony
• LinkedInlinkedin.com/company/lifeplanccony
• Instagraminstagram.com/lifeplanccony
• Xx.com/lifeplanccony

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about LIFEPlan CCO NY