C2

What C2 does

C2 (legally C2 Innovations Inc.) is a Sherbrooke, Quebec-based provider of a cloud-native IT Service Management (ITSM) platform marketed under the brand C2 ITSM. Founded in 2008 and operating as a product brand of Sherweb, the platform delivers service desk ticketing, no-code workflow automation, an integrated Configuration Management Database (CMDB), asset management, change management, incident and problem management, and real-time SLA monitoring as a single unified application with no modular add-ons or hidden fees. The architecture is codeless and configurable, aligned to ITIL v4 with six PinkVERIFY-eligible processes, and is certified to ISO 27001 and SOC-2 Type II, supporting procurement in regulated environments.

The company serves primarily Canadian public-sector and mid-market buyers, with deep penetration in Quebec education (over 60% of French Canadian school boards), municipal governments (City of Beloeil case study), provincial healthcare organizations, and Managed Service Providers, alongside named enterprise accounts such as Desjardins, GardaWorld, Acceo, and Sherweb itself. C2 has extended beyond traditional ITSM into adjacent departments via an HR Management module, positioning the platform for broader Enterprise Service Management (ESM) use cases.

Revenue is generated through SaaS subscription licensing on annual billing cycles, offered under both named-user and concurrent-license models; pricing is quote-based and not publicly disclosed. Go-to-market is sales-led, relying on demo requests driven by a bilingual content engine (blog, YouTube, on-demand webinars, monthly newsletter, resource center) and supported by 24/7 North American service backed by a 99.9% financially-backed uptime SLA.

Name

C2

Legal name

C2 Innovations Inc.

Website

https://c2-itsm.com

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

C2 (C2 Innovations Inc.) is a Sherbrooke, Quebec-based, Sherweb-owned provider of a unified cloud-native ITSM platform with no-code workflow automation, CMDB, and SLA monitoring, serving primarily Canadian education, healthcare, municipal, and public-sector mid-market and enterprise buyers.

Ownership category

akta.pro rank

Headquarters

HQ city

Sherbrooke

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Subscription Licensing: C2 generates revenue through SaaS subscription licensing. The platform offers both named and concurrent license models to accommodate different organization sizes and usage patterns. This is the primary revenue stream for the ITSM platform.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels8 records

Core offering

C2 is a cloud-native, codeless IT service management platform sold as a single unified subscription with no modular add-ons or hidden fees. It centralizes service desk ticketing, workflow automation, CMDB and asset management, change management, incident and problem management, and SLA monitoring for IT and adjacent departments such as HR. The platform is aligned with ITIL v4, configurable without coding expertise, and distributed primarily to Canadian organizations through a demo-driven direct sales motion.

Product overview

C2 is an all-in-one, cloud-native IT service management platform offered as a single unified solution with no separate modules or hidden fees. The core C2 ITSM Platform provides centralized service management including Service Desk (ticketing with self-service portal), Workflows and Automation, CMDB and Asset Management, Change Management, and Incident and Problem Management capabilities—all aligned with ITIL v4 best practices. The platform extends beyond traditional ITSM to support enterprise service management across departments including HR management. Built on a codeless configuration model, it enables users to customize workflows, service catalogs, and reporting without coding expertise.

Differentiator

Problem solved

Functional benefit

Products and services

• C2 ITSM Platform
• HR Management Module
• C2 Integrations & APIs

Quantifiable outcome

• Grant request processing reduced to an average of 7 minutes at City of Beloeil, with acknowledgment receipt, financial reimbursement request, and citizen follow-up email all generated automatically
• +5 more outcomes

Named customers6 records

Segments9 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature10 records

Scale indicators8 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Atlassian (Jira Service Management): Jira Service Management is a major ITSM offering inside Atlassian's broader work management portfolio, competing for the same IT and DevOps service-desk buyers as C2 but with a much larger ecosystem and R&D scale.
• Zendesk: Zendesk provides service desk and customer service software with ITIL-aligned ITSM capabilities, addressing some of the same mid-market and public-sector service management needs as C2.
• Ivanti: Ivanti offers ITSM together with IT asset management, endpoint security, and service management capabilities, competing for IT operations buyers and public-sector accounts that C2 also serves.
• ServiceNow: ServiceNow is the dominant enterprise ITSM and ESM platform; while primarily selling to the largest organizations, it increasingly targets mid-market and public-sector buyers that overlap with C2's customer base.
• BMC Helix ITSM: BMC Helix ITSM is an enterprise-grade ITIL-aligned service management suite used by large enterprises and government agencies, sitting above C2 in scale but overlapping in regulated-vertical buyers.

Direct peers

• Freshworks (Freshservice): Freshservice is a mid-market ITSM and IT asset management SaaS platform with a codeless workflow engine and ITIL-aligned processes, directly comparable to C2's positioning as a unified, easy-to-configure ITSM platform.
• TOPdesk: TOPdesk is an ITSM and ESM vendor with strong public-sector and education footprints in Europe and North America, offering a unified platform for IT, HR, and Facilities service management comparable to C2's ESM expansion.
• SysAid: SysAid is an ITSM platform offering service desk, asset management, workflow automation, and ITIL processes aimed at mid-market and public-sector buyers, closely aligned with C2's vertical and feature emphasis.
• ManageEngine (Zoho): ManageEngine ServiceDesk Plus is an ITIL-aligned ITSM suite with built-in CMDB, asset management, and workflow automation sold on subscription, overlapping directly with C2's feature set and mid-market focus.
• Vivantio: Vivantio is a cloud ITSM platform focused on service desk, asset management, and workflow automation for mid-market and enterprise IT teams, directly comparable to C2's codeless, ITIL-aligned offering.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/playlist?list=PLldzNEUQLQYNXfo_qo5NdEHYg4FD3grUJ&si=vQCjpK7NOvyrMwaw
• Facebookfacebook.com/C2ITSM
• LinkedInlinkedin.com/company/c2-itsm

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about C2