E9digital

What E9digital does

E9digital is a privately held, founder-owned New York City web design and digital marketing agency operating from 606 West 57th Street. Founded in 2008, the firm serves SMBs, mid-market, and enterprise clients across legal, nonprofit, B2B/professional services, real estate, and creative/entertainment verticals with custom WordPress website design and development, branding, SEO, paid media, social media management, ADA-compliant accessibility services, and WordPress hosting and maintenance. The agency employs 30+ specialists organized around dedicated functional directors (SEO, Paid Media, Accessibility, QA, Content, Social Media) under founder Conrad Strabone and Executive Creative Director/Partner Jina Kiem.

The firm's core technology stack is built on WordPress CMS, supplemented by a proprietary platform called SMARTER CRM that combines AI-powered chatbots, automated lead capture, email/text automation, and custom databases configured per client. E9digital positions an "AI + HI" (Artificial Intelligence + Human Intelligence) delivery model, integrating third-party generative AI tools (Sora for video, AI receptionists for call handling, AI content generation) into client engagements, though it does not develop proprietary AI models. The agency maintains WCAG 2.2 AA conformance on its own site and offers accessibility audits, VPAT documentation, and remediation as a dedicated service line.

E9digital generates revenue through project-based professional services engagements (typical WordPress builds run 8-16 weeks) and recurring managed services for hosting, maintenance, and marketing retainers. The sales-led GTM combines direct outreach, website CTAs, phone sales, and a partner referral channel. The firm reports 60% of new business from referrals and 40% from organic SEO, supported by 400+ clients under management, a 99% client retention rate, and a sustained Top 1% Google reviews rating in NYC from 2022-2026. Revenue is not publicly disclosed; the firm is bootstrapped with no external funding.

Name

E9digital

Legal name

e9digital

Website

https://e9digital.com

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

11–50 employees

Short description

E9digital is a privately held NYC web design and digital marketing agency founded in 2008, serving SMBs, mid-market, and enterprise clients across legal, nonprofit, B2B, real estate, and creative verticals with custom WordPress websites, SEO, branding, AI automations, and managed WordPress hosting.

Ownership category

akta.pro rank

Product category

Web Design and Digital Marketing Services

NAICS

Advertising Agencies (541810), Custom Computer Programming Services (541511), Graphic Design Services (541430)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Advertising Agencies (7311)

akta.pro primary industry

Workplace Automation & Self-Service (RPA for IT, Chatbots, Virtual Agents) (BPAEAIAI)

akta.pro secondary industries

B2B SaaS & Enterprise Personalization (CRM, Sales, Support) (HDAAAGAJ), iBPMS (Intelligent BPM Suites) & Process Automation Suites (HDAEAHAG)

Keywords

• Web design services
• WordPress development
• Digital marketing agency
• Brand identity design
• AI automation services

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Web Design & Development Services: Custom website design and development services, primarily built on WordPress. Projects range from 8-16 weeks from discovery to launch. Services include UX design, development, and ongoing support.
2. Digital Marketing Services: SEO services, content marketing, paid media (PPC), social media management. The agency reports 40% of business comes from SEO.
3. AI & Automation Services: Implementation of AI chatbots, AI call centers, AI receptionist, content creation tools, and workflow automation for clients.
4. Logo & Branding Services: Brand identity design, logo creation, and brand strategy services.
5. Accessibility Services: ADA-compliant web design, accessibility audits, VPAT documentation, and ongoing accessibility maintenance.
6. WordPress Hosting & Maintenance: Premium WordPress support, ongoing maintenance, security updates, and site management.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

E9digital is a New York-based web design and digital marketing agency that builds custom WordPress websites, provides digital marketing services (SEO, PPC, content, social media), and delivers AI/automation solutions for businesses. The agency also operates its own proprietary SMARTER CRM platform that combines AI chatbots, automated lead capture, and workflow automation. Services span strategy, design, development, branding, accessibility compliance, and ongoing hosting/maintenance, typically delivered as 8-16 week project engagements.

Product overview

E9digital is a New York-based web design and digital marketing agency offering a comprehensive suite of services centered on custom website development and digital strategy. Their portfolio consists of seven core service offerings: Website Design & Development (built primarily on WordPress), Logo & Branding Design, Digital Marketing (including SEO and PPC), AI & Automations, SMARTER CRM (their proprietary all-in-one CRM platform), Accessibility/ADA-compliant design, and WordPress Hosting & Maintenance. The agency combines human intelligence (HI) with artificial intelligence (AI) tools to deliver solutions, with SMARTER CRM serving as a central hub that integrates AI chatbots, automated communications, and custom databases for client operations. Services are designed to work together—a typical engagement connects website development, SEO, branding, and ongoing maintenance into a cohesive digital strategy.

Differentiator

Problem solved

Functional benefit

Brands

• SMARTER CRM: e9digital's all-in-one CRM tool that utilizes AI for lead capture, tracking, automated follow-ups, and chatbot qualification of prospects.

Products and services

• Website Design & Development Custom website design and development services for businesses, specializing in WordPress-powered sites with focus on UX, conversion optimization, and SEO performance. Targeted at growth-focused businesses needing credible, lead-generating websites.
• Logo & Branding Design

Quantifiable outcome

• 99% client retention rate
• +5 more outcomes

Named customers8 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability6 records

Feature2 records

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• DOOR3: NYC-based custom software and web development agency delivering custom web applications, WordPress development, and digital strategy. Comparable on custom development focus, NYC presence, and professional services delivery model.
• Huge Inc. NYC-headquartered digital experience agency providing web design, branding, and technology services to enterprise clients. Overlaps directly in custom web development, UX design, and digital strategy for growth-focused businesses.
• Ruckus Marketing: NYC-based full-service digital agency specializing in branding, web design, and digital marketing for enterprise and consumer clients. Direct geographic and service-line competitor.
• Ramotion: San Francisco-based digital design and branding agency specializing in web design, UI/UX, and brand identity. Comparable on branding and web design services and B2B/SaaS client focus.
• Lounge Lizard: NYC-based digital agency offering web design, branding, and digital marketing services to B2B and consumer clients. Direct competitor in the same metro with overlapping service portfolio (web design, SEO, PPC, branding).
• Clay (clay.global): NYC and San Francisco-based UI/UX design and branding agency offering web design, branding, and digital product design. Directly comparable for premium web design and creative services to mid-market and enterprise clients.
• SmartSites: New Jersey-based digital marketing agency offering web design, SEO, PPC, and web development services to SMB and mid-market clients. Direct competitor with similar SEO-led GTM motion and SMB-focused service bundling.
• WebFX: Pennsylvania-based digital marketing agency offering web design, SEO, content marketing, and CRO services to mid-market and enterprise clients. Comparable in scale (~300+ employees) and SEO-driven acquisition strategy.
• Coalition Technologies: Los Angeles-based web design and SEO agency serving SMB and mid-market clients with similar project-based engagement model and SEO-led acquisition strategy. Comparable on services, business model, and target customer.
• Blue Fountain Media (now Pact & Pixel): NYC digital agency specializing in web design, web development, and digital marketing for B2B and B2C clients. Closely comparable offering mix and customer base to E9digital, including WordPress-based builds.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/e9digital
• LinkedInlinkedin.com/company/e9-digital
• Instagraminstagram.com/e9digital
• Xx.com/e9digital

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about E9digital