first frame networkers

What first frame networkers does

first frame networkers ag is a privately held Swiss IT services company founded in 1997 and headquartered in Baar, Switzerland. It sells managed IT and security services primarily to small and medium-sized businesses in Switzerland, organized into four service categories — Workplace Services, Security Services, Network Services, and Cloud Services — plus a Managed Services portfolio spanning hypervisor, SQL, Exchange, storage, and backup administration. The technical stack is anchored on Microsoft (Microsoft 365, Defender XDR, Intune, Azure) and Fortinet (FortiClient EMS, FortiManager, FortiToken Mobile), with Veeam for backup, and a proprietary Swiss-hosted cloud layer branded as 'first 365' covering backup, DNS, email encryption, virtual servers, and monitoring. The company holds ISO 9001 and ISO 27001 certifications company-wide and emphasizes Swiss data residency as a differentiator.

The business model combines recurring managed-service subscriptions (sold in tiered packages, typically on 12-month contracts with 3-month notice), project-based professional services billed on time-and-materials or fixed price, and one-time hardware and software resale. Go-to-market is direct sales-led targeting Swiss SMB and mid-market customers, supported by inside sales, a ServiceDesk, a self-service support portal, and partner-led marketing across blog, newsletter, LinkedIn, Facebook, Instagram, and YouTube. With approximately 75 employees as of 2025, a Microsoft core ERP since January 2022, and a minority investment in bee365 ag for digitalization and automation, the company operates as a mature, organically grown regional managed services provider rather than a venture-backed scale-up.

Name

first frame networkers

Legal name

first frame networkers ag

Website

https://firstframe.net

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

51–100 employees

Short description

first frame networkers ag is a Baar, Switzerland-based IT managed services provider founded in 1997, delivering endpoint security, cloud (first 365), SOC, and managed infrastructure to Swiss SMB and mid-market customers.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Security Systems Services (except Locksmiths) (561621), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Wholesale-Computers & Peripheral Equipment & Software (5045)

akta.pro primary industry

Bare Metal Provisioning & Lifecycle Automation (HDABADAJ)

akta.pro secondary industries

Server Operating Systems & Hypervisors (Virtualization) (HDABADAE), SDN / Intent-Based Campus Switching Systems (HDAFAAAH)

Keywords

• Managed IT services
• Cloud infrastructure services
• Endpoint security management
• Managed security operations
• Network security services

Headquarters

HQ city

Baar

HQ country

Switzerland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Managed Services: Recurring managed service contracts covering infrastructure (hypervisor, SQL, Exchange, storage, backup), security (SOC, endpoint protection, awareness training), and cloud (first 365). Sold as tiered service packages (basic, advanced, full) with monthly/annual billing. Revenue is recurring and contracted typically for 12 months with 3-month notice period.
2. Professional Services & Consulting: Project-based IT services, consulting, and implementation engagements. Billed on time-and-materials basis according to published price lists, or as fixed-price project contracts. Includes IT project work, migrations, and specialized security consulting.
3. Product Sales (Hardware & Software): Resale and distribution of hardware (servers, endpoints, networking equipment) and software licenses. Ownership transfers to customer upon delivery and payment. Revenue is one-time at point of sale. Customers are responsible for license compliance for third-party software.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels9 records

Core offering

first frame networkers ag is a Swiss IT services provider delivering managed IT, cloud, security, and network services to small and medium-sized businesses. Core offerings include the proprietary 'first 365' Swiss-hosted cloud platform (backup, DNS, email encryption, virtual servers), endpoint management (first endpoint update, first endpoint vpn, first Monitoring), managed infrastructure (Hypervisor, SQL, Exchange, Storage, Backup), and Security Operations Center (SOC) services built on Microsoft and Fortinet technologies.

Product overview

first frame networkers ag is an IT services company offering a portfolio of managed services and cloud solutions under the first 365 brand. The offering is organized into four main service categories: Workplace Services (endpoint protection and updates via first endpoint update, first endpoint vpn, and first Monitoring), Security Services (SOC operations, Managed Protected Essentials for threat detection, and Managed Protected Awareness for employee training), Network Services (secure network foundation), and Cloud Services (the first 365 cloud platform including backup, DNS, email encryption, and virtual servers). Additional offerings include Managed Services (Managed Hypervisor, Managed SQL, Managed Exchange, Managed Storage, Managed Backup) and a Support Portal with Knowledgebase for customer self-service. The first 365 suite represents the company's cloud-native service layer, while managed services provide infrastructure outsourcing capabilities. The company also offers Mobile Application Management (MAM) via Microsoft Intune for securing corporate data on mobile devices.

Differentiator

Problem solved

Functional benefit

Brands

• first 365: Cloud services brand including first 365 backup, first 365 dns, first 365 e-mail-encryption, first 365 vServer, first 365 vServer backup, first 365 monitoring.
• first endpoint update
• first endpoint vpn
• first monitoring
• first care
• Managed Protected Essentials
• first Secure Access
• Managed Hypervisor
• Managed SQL
• Managed Exchange
• Managed Storage
• Managed Backup

Products and services

• first 365 Cloud-Services Secure Swiss cloud services branded as first 365, including backup, DNS, email encryption, virtual servers, and monitoring for protected IT infrastructure. Offered as a 'secure Swiss Cloud' with data residency in Switzerland.
• first endpoint vpn Managed VPN solution for securing endpoint connections to corporate networks, with access managed via FortiToken two-factor authentication through the Managed Services Portal.
• first endpoint update Endpoint update and patch management service for Windows OS and over 1,000 third-party applications, including firmware/BIOS/UEFI updates and monthly security compliance reporting. Available in basic, advanced, and full tiers.
• first Monitoring IT environment monitoring service that tracks server status and sensors, displaying health via color-coded indicators (green/yellow/red/blue/gray) at monitoring.first365.net for managed server environments.
• Managed Services Comprehensive managed IT services covering Hypervisor, SQL, Exchange, Storage, and Backup management for stable, secure, and efficient IT operations, delivered as recurring contracts with monthly billing.
• Managed Hypervisor Certified datacenter infrastructure specialists manage VM provisioning, monitoring, incident/problem management, and periodic system updates for virtualized server environments.
• Managed SQL Database administration service for Microsoft SQL Server, including monitoring, configuration management, backup and maintenance jobs, and timely security and cumulative updates.
• Managed Exchange On-premises Microsoft Exchange server administration for regulated environments, including mailbox and distribution group management, permissions, cumulative updates, and backup restoration.
• Managed Storage Storage system operation including availability, security, capacity management, growth forecasting, and troubleshooting for enterprise storage environments.
• Managed Backup Backup system management with Veeam Backup and Replication, including monthly maintenance, version updates twice yearly, job monitoring, and error resolution.
• Managed Protected Essentials Managed security service covering endpoint, server, email, and credential monitoring via the Microsoft Defender XDR platform, providing SOC-as-a-service to detect, analyze, and deflect cyberattacks.
• Managed Protected Awareness Security awareness training service for employees designed to reduce human-based cyber risk by up to 70% through structured training programs.
• Mobile Application Management (MAM) Mobile device security solution using Microsoft Intune to protect corporate data in a secured MAM container on private mobile devices, with app protection policies and selective remote wipe capabilities.
• first care Maintenance and support packages available in advanced and full tiers providing comprehensive IT care contracts for customers.
• Professional Services & Consulting Project-based IT services, consulting, and implementation engagements including IT project work, migrations, and specialized security consulting, billed on time-and-materials or fixed-price contracts.

Quantifiable outcome

• Security awareness training can reduce human-based cyber risk by up to 70%

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration13 records

Feature7 records

Partnerships

Six partnerships are on record, tiered core and minor.

• MicrosoftcoreTechnology or IntegrationAs a certified Microsoft Solutions Partner, first frame networkers integrates extensively with Microsoft products including Microsoft 365, Azure, Defender XDR, Intune, Teams, Exchange, and OneDrive. The company operates its own Security Operations Center on the Microsoft Defender XDR platform and implements Microsoft Intune for MAM solutions. This is the foundational technology partnership underpinning most of the company's managed services.
• FortinetcoreTechnology or IntegrationFirst frame networkers uses Fortinet products including FortiClient EMS, FortiManager, and FortiToken Mobile for its managed VPN service (first endpoint vpn). The FortiToken Mobile app provides two-factor authentication for secure access to the Managed Services Portal.
• VeeamcoreTechnology or IntegrationManaged Backup services are built on Veeam Backup and Replication. The company employs trained Veeam administrators who monitor backup infrastructure, perform monthly maintenance, and execute bi-annual software updates.
• LinkedInminorGTM or Marketing PartnerLinkedIn Insight Tag is used for conversion tracking, retargeting, and audience optimization for the company's LinkedIn advertising campaigns.
• FacebookminorGTM or Marketing PartnerFacebook Pixel and Custom Audiences are used for conversion tracking and targeted advertising on the Facebook platform.
• bee365 agminorStrategic or Co-development PartnerFirst frame networkers holds a participation in bee365 ag, enabling more efficient customer support through digitalization and automation of business processes. The companies work together to deliver integrated automation solutions.

Scale indicators5 records

Recent moves7 records

Expansion highlights6 records

Others

• Bechtle AG:

Broad incumbents

• Swisscom AG: Switzerland's incumbent telecommunications operator offering enterprise IT, cloud, and managed security services at significant scale — overlaps with first frame networkers across managed and security services but operates as a broad portfolio rather than a specialized SMB MSP.
• Allgeier SE: DACH-focused IT services group with managed services, cloud, and security offerings — comparable portfolio breadth and DACH customer base, though operating at materially larger scale than first frame networkers.
• CANCOM SE: German-headquartered managed services and cloud provider serving SMB and enterprise across DACH — directly comparable managed services and cloud portfolio but at significantly larger scale.

Direct peers

• InfoGuard AG: Swiss cybersecurity specialist offering managed security services, SOC, and security consulting — directly comparable security services portfolio and Swiss-SMB customer base.
• UMB AG: Swiss IT services company offering managed services, cloud, security, and workplace solutions to enterprise and mid-market clients in Switzerland — comparable business model and DACH customer base.
• Netrics AG: Swiss managed IT services and cloud provider headquartered in Switzerland, serving SMB and mid-market customers with managed infrastructure, security, and cloud offerings — direct overlap with first frame networkers' service portfolio and target segment.
• Avectris AG: Swiss IT services and managed services provider focused on cloud, workplace, and security for Swiss SMBs and mid-market — directly comparable to first frame networkers' Swiss-Domicile focus and managed services orientation.
• Glück & Kanja Consulting AG: German Microsoft-focused MSP delivering managed services, Microsoft 365, Azure, and security operations to SMB and mid-market — closely comparable technology stack and SMB managed-service model in the broader DACH market.
• SVA System Vertrieb Alexander GmbH: German IT services provider with strong managed services, data center, and security offerings for mid-market and enterprise — comparable MSP-style operating model in the broader DACH region.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCJ8nqXX_bLt3-kyzZzbHGTA
• Facebookfacebook.com/firstframenetworkersag
• LinkedInlinkedin.com/company/first-frame-networkers-ag
• Instagraminstagram.com/firstframenet

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about first frame networkers