Xperteks
Xperteks is a New York-based Master Technology Services Provider founded in 2001 that delivers managed IT, cybersecurity, cloud, and compliance services to small, mid-sized, and enterprise businesses across the United States via dedicated Enterprise IT Teams under recurring subscription contracts.
- Company typePrivate
- Founded2001
- HeadquartersNew York, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Xperteks does
Xperteks is a privately held Master Technology Services Provider (MTSP) headquartered in New York City, founded in 2001 by Marcial Velez, that delivers managed IT, cybersecurity, cloud, compliance, and strategic technology services to small, mid-sized, and enterprise businesses across the United States, with extended support into Brazil. The company operates an "Enterprise IT Team" model in which a dedicated cross-functional group of technology leadership, security, cloud engineering, and support personnel serves each client under a recurring monthly contract, complemented by a 24/7 monitoring and help-desk function and on-site dispatch capability. Xperteks also differentiates through cross-platform expertise across Apple and Windows environments, an AI-enabled operations layer for monitoring, anomaly detection, and predictive analytics, and an MBE-certified status that supports supplier-diversity procurement at large enterprises.
The core product portfolio spans Managed IT Services, Cybersecurity Services, Cloud Services and Modern Workplace, plus add-on modules covering Cloud First Strategy and Azure Virtual Desktop, Employee Lifecycle Management, Compliance and Risk Management (HIPAA, PCI-DSS, SOX), Business Continuity and Disaster Recovery, Strategic IT Consulting, and Technology Procurement via an online store. The technology stack is centered on Microsoft 365 and Azure, with AI-driven operations processing environment data, security signals, and cloud health metrics to surface prioritized insights that are then reviewed by human experts before action. Integration with Intune, Azure Virtual Desktop, and Microsoft collaboration tooling positions Xperteks inside the Microsoft partner ecosystem.
Xperteks monetizes primarily through subscription-based, per-seat managed services contracts, with example pricing of $3,750 per month ($45,000 annually) for a 25-employee client, positioning its offering as roughly two-thirds cheaper than a fully burdened in-house IT resource. Go-to-market is sales-led and consultative, using free IT and security assessments, a managed IT savings calculator, educational content, and 30-minute discovery calls as the primary conversion mechanism, with named enterprise customers spanning healthcare (Mount Sinai), consumer products (Colgate-Palmolive), hospitality (Marriott), media (Showtime, HITN), pharmaceuticals (Actinium Pharmaceuticals), real estate (SERHANT.), and non-profits (Urban Pathways). The company is self-funded, employs 11-50 people, and has earned sustained industry recognition including CRN MSP 500 Pioneer 250 (2020-2025), MSP 501 (2021-2025), and BBB A+ accreditation since 2008.
Xperteks firmographics
Firmographics- Name
- Xperteks
- Legal name
- Xperteks Computer Consultancy, Inc.
- Website
- https://xperteks.com
- Company type
- Private
- Founded year
- 2001
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Xperteks is a New York-based Master Technology Services Provider founded in 2001 that delivers managed IT, cybersecurity, cloud, and compliance services to small, mid-sized, and enterprise businesses across the United States via dedicated Enterprise IT Teams under recurring subscription contracts.
- Ownership category
- akta.pro rank
Xperteks industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Systems Design and Related Services (5415), Management, Scientific, and Technical Consulting Services (5416)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC) (BPAEAIAF)
- akta.pro secondary industry
- Risk Management (ERM), Operational Risk & Business Continuity (BPAEAPAJ)
Keywords
Where Xperteks is headquartered
LocationHeadquarters
- HQ city
- New York
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Xperteks business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales
Revenue model
- Managed IT Services: Recurring monthly managed IT services providing proactive monitoring, management, and support of entire IT environments. This replaces unpredictable break-fix IT spending with a predictable monthly cost. Includes 24/7 monitoring, help desk support, server management, endpoint security, cloud management, and IT strategy.
- Cybersecurity Services: Layered cybersecurity protection including 24/7 security monitoring, threat detection and response, endpoint protection, compliance management, ransomware protection, and network security. Delivered as part of managed services or as standalone security offering.
- Cloud Services: Microsoft 365 and Azure management, cloud security, modern workplace setup, and cloud cost visibility services. Ongoing management of cloud environments including configuration, licensing, performance, and day-to-day administration.
- Strategic IT Consulting: Executive-level technology guidance including virtual CIO advisory, technology roadmaps, IT budgeting and planning, risk and compliance strategy, technology assessments, and growth and scalability planning.
- Technology Procurement: One-stop technology procurement shop for laptops, desktops, servers, networking gear, software, and licensing. Enterprise-grade equipment sourcing with fast employee onboarding through their Technology Procurement Portal.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Per seat | Monthly | Managed IT Services - Per User/Month Billing |
| Subscription | Monthly | Managed IT Services - Example Pricing for 25 Employees |
| Other | Annual | In-House IT Comparison Baseline |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels8 records
Xperteks product offering
Product offeringCore offering
Xperteks is a managed IT services provider that delivers a comprehensive suite of managed IT, cybersecurity, cloud, and strategic technology services for small, mid-sized, and enterprise businesses. The company's core offerings include Managed IT Services, Cybersecurity Services, and Cloud Services and Modern Workplace, all backed by 24/7 monitoring and an AI-enabled operations layer combined with human expert review. Specialized modules cover employee lifecycle management, compliance and risk management, business continuity, strategic IT consulting, and network management.
Product overview
Xperteks is a managed IT services provider offering a comprehensive portfolio of interconnected services built around an Enterprise IT Team model. The core offering consists of Managed IT Services, Cybersecurity Services, and Cloud Services and Modern Workplace, supported by specialized modules including Cloud First Strategy and Azure Virtual Desktop, Employee Lifecycle Management, Compliance and Risk Management, Business Continuity and Disaster Recovery, Strategic IT Consulting, and Network Management. The 2026 Strategic Priority, AI-Driven IT Innovation, layers AI-enabled automation and monitoring across all services. A Technology Procurement portal complements the service offerings. All services are delivered through experienced human teams with 24/7 support capabilities, and the company specializes in supporting both Apple and Windows environments across regulated and technology-reliant industries.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Services A comprehensive managed IT service providing dedicated Enterprise IT Team support with 24/7 monitoring, proactive maintenance, responsive help desk, and strategic IT planning for a predictable monthly cost. For small, mid-sized, and enterprise businesses.
- Cybersecurity Services Layered, defense-in-depth cybersecurity protection including 24/7 security monitoring, threat detection and response, endpoint protection, compliance support, ransomware protection, and network security. For businesses needing active threat visibility and compliance readiness.
- Cloud Services and Modern Workplace Secure, productive cloud environments built around Microsoft 365 and Azure, covering management, security, identity protection, modern workplace setup, collaboration tools, and AI-driven cloud operations and reporting. For organizations adopting or expanding cloud and modern workplace tools.
- Cloud First Strategy and Azure Virtual Desktop Cloud-first technology strategy and Azure Virtual Desktop delivery enabling employees to work securely from anywhere through cloud-hosted Windows desktops and applications delivered via Microsoft Azure. For distributed and hybrid workforces.
- Employee Lifecycle Management Full IT lifecycle management covering onboarding, role changes, and offboarding including account provisioning, device readiness, application setup, access controls, and clean removal of access when employees depart. For organizations needing secure, consistent employee transitions.
- Compliance and Risk Management Practical compliance and risk guidance aligning technology and practices with HIPAA, PCI-DSS, SOX, and business risk requirements, including gap assessments, security control alignment, and audit readiness. For organizations in regulated industries.
- Business Continuity and Disaster Recovery Backup, disaster recovery, and continuity planning services protecting critical systems and data with tested recovery plans, ransomware recovery preparedness, and cloud/offsite protection. For organizations needing resilience against disruption.
- Strategic IT Consulting Executive-level technology guidance including virtual CIO advisory, technology roadmaps, IT budgeting, risk strategy, technology assessments, and growth scalability planning. For business owners and executives needing IT strategy aligned to growth.
- Network Management Secure, reliable network infrastructure management including proactive monitoring, firewall and connectivity support, Wi-Fi and wired performance tuning, VPN, network segmentation, and access control. For organizations needing dependable network operations.
- Technology Procurement End-to-end technology procurement service through the Xperteks Technology Procurement Portal for business-ready hardware, software, and licensing including laptops, desktops, servers, and networking gear. For businesses needing fast, vetted hardware and software sourcing.
Quantifiable outcome
- Estimated 67% annual savings ($90,000/year) compared to fully burdened in-house IT resource ($135,000 vs $45,000 annual managed IT cost for 25 employees)
- +3 more outcomes
Companies that use Xperteks
Customer profileNamed customers12 records
Segments7 records
Ideal customer profiles5 records
Xperteks technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
AI capability6 records
Feature4 records
Xperteks partnerships and signals
Strategic signalScale indicators6 records
Recent moves6 records
Expansion highlights6 records
Xperteks competitors and assessment
Company assessmentDirect peers
- Ntiva: Managed IT services and cybersecurity provider serving SMB and mid-market clients across the U.S.; comparable to Xperteks in service mix, AI-assisted operations positioning, and recurring subscription model.
- CompassMSP: U.S.-based managed services provider focused on SMB IT support, cybersecurity, and cloud services for regulated and non-regulated businesses; closest peer in scale and customer profile to Xperteks.
- Dataprise: Mid-market MSP offering managed IT, cybersecurity, and cloud services with national coverage; directly comparable to Xperteks on service portfolio, target customer (SMB to mid-enterprise), and Microsoft-centric delivery model.
Emerging players
- BlackPoint IT: Regional managed IT and cybersecurity provider for SMB and mid-market in the U.S.; comparable to Xperteks on customer profile and service mix but with smaller geographic footprint and emerging market presence.
- ITConvergence: Cloud-focused managed services and consulting firm with deep Microsoft Azure and M365 expertise; comparable to Xperteks on Microsoft-centric cloud delivery and cross-platform support, though with a more application-layer focus.
Others
- Konfío / Pax8 (Cloud Distribution): Cloud distribution and enablement platform for MSPs that powers many Xperteks-equivalent service providers; comparable as adjacent ecosystem player whose partner economics shape Xperteks' Microsoft practice margins.
- Continuum (now ConnectWise): Provider of RMM, PSA, and cybersecurity tooling used by MSPs; comparable as enabling platform for managed IT operations rather than direct competitor, but shapes the technology stack underlying Xperteks' service delivery.
Broad incumbents
- Kyndryl: Global IT infrastructure services spinoff from IBM offering managed services across enterprise customers; competes with Xperteks for larger enterprise IT outsourcing but at vastly greater scale and breadth.
- CDW: Large-scale provider of IT hardware, software, and managed services to business and public-sector customers; overlaps with Xperteks on technology procurement and managed services, but with national scale and a broader portfolio.
- Accenture (Managed Services): Global professional services firm with managed IT and cybersecurity offerings for enterprise clients; competes with Xperteks for larger IT outsourcing engagements with significantly broader capability and global footprint.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Xperteks social profiles
Digital presenceXperteks compliance and trust
Trust signalCompliance7 records
Xperteks financial estimates
Financial estimateRevenue estimate
Valuation estimate
Xperteks leadership team
Management profileNumber of profiles
Profiles5 records
Xperteks funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Xperteks M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Xperteks
What does Xperteks do?
Xperteks is a managed IT services provider that delivers a comprehensive suite of managed IT, cybersecurity, cloud, and strategic technology services for small, mid-sized, and enterprise businesses. The company's core offerings include Managed IT Services, Cybersecurity Services, and Cloud Services and Modern Workplace, all backed by 24/7 monitoring and an AI-enabled operations layer combined with human expert review. Specialized modules cover employee lifecycle management, compliance and risk management, business continuity, strategic IT consulting, and network management.
Is Xperteks a public or private company?
Xperteks is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Xperteks founded?
Xperteks was founded in 2001. It employs 11 to 50 people.
Where is Xperteks based?
Xperteks is headquartered in New York, United States, in the North America region.
How does Xperteks make money?
Five revenue lines are on record. Managed IT Services are the primary driver. The others are cybersecurity Services, cloud Services, strategic IT Consulting and technology Procurement.
Who are Xperteks's main competitors?
Direct peers on record are Ntiva, CompassMSP and Dataprise. Emerging players are BlackPoint IT and ITConvergence. Others are Konfío / Pax8 (Cloud Distribution) and Continuum (now ConnectWise). Broad incumbents are Kyndryl, CDW and Accenture (Managed Services).
Does Xperteks have an API?
No public API is recorded for Xperteks.
What industry is Xperteks in?
Xperteks's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAIAF, Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC), with a secondary code of BPAEAPAJ, Risk Management (ERM), Operational Risk & Business Continuity. Its NAICS code is 5415 and its SIC code is 7373.