Family Health Services

What Family Health Services does

Family Health Services Corporation (FHS) is a nonprofit 501(c)(3) Federally Qualified Health Center (FQHC) founded in 1982 in Burley, Idaho and headquartered in Twin Falls. It operates an integrated, community-based primary care delivery network across South-Central Idaho's Magic Valley region, spanning roughly nine communities (Bellevue, Buhl, Burley, Fairfield, Jerome, Kimberly, Rupert, Shoshone, and Twin Falls). Its infrastructure footprint comprises 12 medical clinics, 9 general dental clinics plus a specialty dental clinic for adults with special needs, 6 behavioral health clinics, 10 pharmacies, an urgent care clinic, a call center, and a billing/administration office, staffed by 350+ employees. The organization positions itself as the largest nonprofit healthcare system in South-Central Idaho and serves the general public regardless of insurance status or ability to pay, with particular focus on uninsured/underinsured, low-income, pediatric, chronic-disease, and behavioral-health populations.

The core "product" is a co-located, integrated care model rather than a software platform: medical, dental, behavioral health, and pharmacy services delivered under a Patient-Centered Medical Home (NCQA-certified) framework emphasizing continuity of care teams. Service lines include primary care, pediatrics, pregnancy/women's health, urgent care, the 340B Drug Discount Program, a Diabetes Self-Management Education and Support (DSMES) program, an Assertive Community Treatment (ACT) program for serious mental illness, the Ryan White HIV/AIDS program, care management, school-based behavioral health, telehealth, and insurance enrollment assistance. Technology is largely operational/clinical rather than proprietary—an integrated EHR enabling cross-service coordination, an InteliChart patient portal, telehealth tooling, and POSCorp online bill pay; no public API, SDK, or AI capability is referenced.

The business model blends patient service revenue (billed to Medicaid, Medicare, and commercial insurance), federal/state grant funding (notably the HRSA Health Center Program), 340B pharmacy program economics, and philanthropic donations channeled through the wholly-owned FHS Foundation, a safety-net fund covering specialized services not offered in-clinic. Pricing is a sliding-fee scale tied to Federal Poverty Guidelines, with no patient refused care for inability to pay and 340B medications discounted up to ~50%. Distribution is direct (in-clinic, urgent care, school-based providers, telehealth) supplemented by 340B partner-pharmacy relationships (Walgreens, Walmart, Smith's, Ridley's). As an FQHC, governance is patient-directed via a patient-majority Board of Directors, and the entity carries deemed Public Health Service status for malpractice coverage.

Name

Family Health Services

Legal name

Family Health Services Corporation

Website

https://fhsid.org

Company type

Private

Founded year

1982

Operating status

Operating

Headcount range

11–50 employees

Short description

A nonprofit Federally Qualified Health Center founded in 1982, providing integrated medical, dental, behavioral health, and pharmacy services across 12+ clinics in South-Central Idaho's Magic Valley, serving all patients regardless of insurance status or ability to pay.

Ownership category

akta.pro rank

Product category

Community Health Center Services

NAICS

Other Individual and Family Services (624190), Individual and Family Services (6241)

SIC

Services-Health Services (8000), Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Social Services (8300)

akta.pro primary industry

Family & Parenting Support Services (BPAGAEAC)

akta.pro secondary industries

Family Resource Centers & Wraparound Support Services (EDACALAH), Special Needs Adult Day Programs (Developmental/Physical Disabilities, Seniors) (HLADAIAI)

Keywords

• Community health services
• Federally qualified health center
• Primary medical care
• Dental and behavioral health
• Pharmacy and urgent care

Headquarters

HQ city

Twin Falls

HQ country

United States

HQ region

North America

Offices12 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Patient Service Revenue: Revenue from medical, dental, behavioral health, and pharmacy services billed to patients and insurance providers including Medicaid and Medicare
2. Government Grants: Funding from HRSA Health Center Program and other federal/state grants for community health centers serving underserved areas
3. 340B Pharmacy Program: Pharmaceutical purchasing program allowing reduced medication costs passed to qualifying patients
4. Foundation Donations: Non-profit foundation receiving community donations to support patients needing services not offered at FHS clinics
5. Sliding Fee Discounts: Reduced-cost services for low-income patients based on family size and annual income according to Federal Poverty Guidelines

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

Family Health Services is a Federally Qualified Community Health Center that delivers integrated medical, dental, behavioral health, and pharmacy services directly to patients across South-Central Idaho. Services are provided at 12 medical clinics, 9 dental clinics, 6 behavioral health clinics, and 10 pharmacies, with a sliding fee discount program, a 340B pharmacy discount program, telehealth, urgent care, and school-based behavioral health, ensuring access regardless of insurance status or ability to pay.

Product overview

Family Health Services is a Federally Qualified Community Health Center operating as a single integrated healthcare delivery platform, not a modular software product. The organization offers a comprehensive portfolio of healthcare services including Medical, Dental, Behavioral Health, Pharmacy, Urgent Care, Pregnancy & Women's Health, and Pediatric services. These services are delivered across 12+ clinic locations throughout South-Central Idaho, supported by programs including the 340B Drug Discount Program, Diabetes Care and Education (DSMES), Assertive Community Treatment (ACT), Ryan White HIV/AIDS Program, Care Management, and the AHEC workforce development initiative. The organization also provides financial assistance through sliding fee discounts and operates a foundation to help patients afford specialized external services.

Differentiator

Problem solved

Functional benefit

Brands

• FHS Foundation: The Family Health Services Foundation is a safety net fund that helps Magic Valley patients afford specialized care outside the clinics, ensuring no one goes without services due to financial constraints.

Products and services

• Medical Services Primary care medical services including general medicine, physical examinations, acute illness treatment, chronic disease management, immunizations, senior/geriatric care, and preventive health screenings. Delivered at 12 medical clinic locations across South-Central Idaho for individuals and families regardless of insurance status.
• Dental Services General dentistry including emergency services, operative dentistry (fillings), endodontic treatment, exams, cleanings, extractions, and pediatric dental services. Includes the Advanced Delivery Dental Clinic for adults with special healthcare needs. Delivered at 9 dental clinic locations.
• Behavioral Health Services Mental health and substance use services including 1-on-1 counseling, psychiatric medication management, substance use disorder treatment, primary care behavioral health integration, and school-based counseling programs across 6 behavioral health clinics.
• Pharmacy and 340B Drug Discount Program On-site pharmacy services at 10 clinic locations offering affordable prescriptions through the federal 340B Drug Discount Program with drive-thru, curbside pickup, bubble packing, and compounding services. Discounts of up to 50% on medications for patients qualifying for sliding fee rates, also available at partner pharmacies (Walgreens, Walmart, Smith's, Ridley's, and local independents).
• Urgent Care Same-day medical attention for acute conditions at the Downtown Urgent Care Clinic & Pharmacy in Twin Falls, with extended hours and on-site compounding pharmacy services.
• Pregnancy and Women's Health Services Obstetric care including prenatal visits, ultrasounds, delivery, and postpartum care. Women's health services including family planning, birth control, breast and cervical cancer screenings, and gynecological exams.
• Pediatric Services Well child exams, sports physicals, free vaccines for uninsured/underinsured children through the Vaccines for Children Program, behavioral health counseling, and pediatric dentistry.
• Diabetes Care and Education (DSMES) Diabetes Self-Management Education and Support (DSMES) program providing education on blood glucose monitoring, meal planning, medication management, and lifestyle modifications. Educators located at Twin Falls, Burley, and Jerome clinics.
• Assertive Community Treatment (ACT) Program Evidence-based multidisciplinary team approach for adults with serious mental illness. Services are delivered in homes, workplaces, and community settings, including mental health treatment, medication support, substance use services, and 24/7 crisis support.
• Ryan White HIV/AIDS Program Federal Ryan White program providing HIV care including primary and specialty care, medications through the AIDS Drug Assistance Program (ADAP), mental health services, substance abuse treatment, and support services for low-income individuals with HIV.
• Care Management Services Patient-centered program helping patients manage chronic conditions through health coaching, symptom management, medication oversight, connection to community resources, and personal care planning.
• Insurance Enrollment and Outreach Assistance with Medicaid, Medicare, CHIP, and marketplace plan enrollment, with Outreach and Enrollment Coordinators helping navigate insurance options and eligibility determination.
• School-Based Behavioral Health Behavioral health counselors placed in school districts throughout South-Central Idaho providing on-campus mental health services for students.
• Telehealth Services Virtual healthcare appointments enabling patients to receive medical, behavioral health, and other services remotely through video consultations, with virtual waiting rooms and camera access support.

Quantifiable outcome

• Colorectal cancer screening rate increased from 18% (2015) to 56.2% (2024)
• +5 more outcomes

Named customers4 records

Segments7 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature3 records

Partnerships

Three partnerships are on record, tiered core and minor.

• Crossroads Treatment CenterscoreStrategic or Co-development Partner · 22 July 2025Crossroads Treatment Centers acquired Family Health Services, a Pennsylvania-based outpatient addiction treatment provider, expanding its operational footprint in Pennsylvania. The acquisition aims to enhance treatment access in high-overdose areas and strengthen Crossroads' market position.
• Crossroads Treatment CenterscoreStrategic or Co-development Partner · 22 July 2025Acquisition of Family Health Services by Crossroads Treatment Centers to expand access to addiction treatment. Deal enhances service capacity in opioid use disorder care, particularly medication-assisted treatment, across multiple states.
• Idaho AHEC (Area Health Education Center)minorStrategic or Co-development PartnerFHS is an Idaho AHEC partner (designated 2024) supporting healthcare workforce development through student placements, continuing education, and community health partnerships across 10 Idaho counties

Scale indicators7 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Open Door Family Medical Center: A nonprofit FQHC operating multiple clinical sites in Westchester and Putnam Counties, NY, providing medical, dental, and behavioral health services on a sliding-fee scale. Directly comparable as a multi-site FQHC serving mixed urban/rural populations.
• Community Health Center, Inc. A large, multi-site Federally Qualified Health Center headquartered in Middletown, CT, providing integrated medical, dental, and behavioral health services with sliding-fee pricing. Directly comparable as a nonprofit FQHC operating an integrated delivery model across multiple locations with similar funding streams (HRSA, 340B, Medicaid).
• Mary's Center: A nonprofit FQHC serving the DC metro area with primary care, dental, behavioral health, and social-support wraparound services. Comparable as a mission-driven, federally qualified, family-serving community health center with sliding-fee pricing and integration across social and medical services.
• DAP Health: A California-based nonprofit community health provider operating multiple clinic sites with medical, dental, behavioral health, and pharmacy services on a sliding-fee scale, and 340B participation. Comparable FQHC-style integrated delivery model.
• Lone Star Circle of Care: A Texas-based nonprofit FQHC with medical, dental, and behavioral health services across Central Texas, with sliding-fee programs and 340B participation. Comparable as a multi-site FQHC serving underserved and rural communities with similar revenue mix.
• Cherokee Health Systems: A Tennessee-based nonprofit FQHC-look-alike recognized for its fully integrated medical-behavioral health primary care model. Comparable as a community health operator pioneering integration of behavioral health, medical, and dental services in rural/semi-rural markets.
• Salud Family Health Centers: A Colorado-based nonprofit FQHC providing medical, dental, behavioral health, and pharmacy services across rural and frontier counties. Comparable as a multi-site FQHC serving geographically dispersed populations with integrated services and sliding-fee pricing.
• Family Health Centers of San Diego: A nonprofit FQHC serving San Diego County with a broad portfolio of medical, dental, behavioral health, and pharmacy services and a sliding-fee program. Comparable as a large, geographically concentrated FQHC offering integrated care to underserved populations.
• La Maestra Community Health Centers: A nonprofit FQHC serving underserved communities in San Diego County with medical, dental, behavioral health, and pharmacy services plus health-education workforce programs. Directly comparable in mission, patient mix (uninsured/underinsured), and integrated service model.

Regional players

• Northwest Colorado Health: A nonprofit community health center serving rural Northwest Colorado with primary care, behavioral health, and public health programs. Comparable as a regional nonprofit serving rural populations with a similar integrated, mission-driven operating model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Family Health Services