Rockpool Residential Aged Care

What Rockpool Residential Aged Care does

Rockpool Residential Aged Care is a Queensland-based, vertically integrated residential aged care provider founded in 2016 that designs, builds, and operates its own premium aged care homes. The company operates a small-community model of typically 15-30 residents per home and serves elderly residents across residential aged care, dementia care, respite care, and palliative care segments. Its technology stack includes electronic care management platforms, nurse call systems, voice-activated resident communications, and 4D radar-based active room monitoring deployed across its facilities.

Historically, Rockpool operated four homes in Queensland — Morayfield (opened 2019, 150 beds), Carseldine (2022, Australia's first 5-Star Green Star aged care home), Pelican Waters (2023), and Songbird Oxley (March 2025) — all of which were divested to Regis Healthcare in 2025. The co-founders, Bill Summers (30+ years aged care experience) and Michael Watson (40+ years construction experience), anchor a leadership team now led by CEO Melissa Argent, with the business employing 101-250 staff.

The company is reinvesting the divestiture proceeds into a three-home development pipeline: Northshore Hamilton (2026), Kedron (~A$70M investment, 2026), and Southport on the Gold Coast (2027). Revenue under the Australian aged care funding framework derives from a mix of Refundable Accommodation Deposits (RADs) and Daily Accommodation Payments (DAPs), basic daily fees, means-tested care fees, and additional services fees, giving the business exposure to both lump-sum accommodation inflows and recurring per-resident service revenue.

Name

Rockpool Residential Aged Care

Legal name

Rockpool

Website

https://rockpoolrac.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

101–250 employees

Short description

Rockpool Residential Aged Care is a Queensland-based, vertically integrated provider that designs, builds, and operates premium residential aged care homes for elderly residents across Queensland, with three new homes in its development pipeline following the 2025 divestiture of its operating portfolio to Regis Healthcare.

Ownership category

akta.pro rank

Product category

Residential Aged Care

NAICS

Assisted Living Facilities for the Elderly (623312)

SIC

Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Assisted Living with Enhanced Care / High-Acuity (Aging-in-Place) (HLADABAC)

akta.pro secondary industry

Small Residential Care Homes (RCFE/Board & Care) (HLADABAF)

Keywords

• Residential aged care
• Dementia care services
• Palliative care services
• Respite care services
• Elderly care facilities

Headquarters

HQ city

Morayfield

HQ country

Australia

HQ region

Oceania

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Accommodation Payments (RAD/DAP): Residents can pay accommodation via Refundable Accommodation Deposit (lump sum), Daily Accommodation Payment (DAP), or combination. RADs are fully refunded upon departure. For a $450,000 room at 8.38% MPIR, DAP equals $103.32 per day. From November 2025, providers may retain 2% per annum of RAD balance for up to 5 years.
2. Basic Daily Fee (Meals & Services): Set by the Australian Government at 85% of the standard pension, this fee covers meals, cleaning, laundry, and facilities management. Everyone pays this fee.
3. Means Tested Care Fee: An extra contribution determined through government means assessment, contributing to personal and clinical care costs. Ranges from $0 to $403.24 per day, with annual and lifetime caps.
4. Additional Services Fee: Premium services beyond government minimum requirements including extensive dining menu, alcohol and beverages, premium toiletries, daily room cleaning, high-speed WiFi, Smart TVs, comprehensive lifestyle calendar with outings, pet therapy, weekly happy hour, monthly birthday celebrations, daily newspapers, and digital subscriptions.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

Rockpool Residential Aged Care operates premium residential aged care homes across southeast Queensland, providing permanent residential care, specialised dementia and memory support care, short-term respite care, and palliative/end-of-life care under a 'My Day, My Way' personalised care philosophy. Each home is organised into small communities of 15–30 residents with shared lounge and dining areas, and integrates technology such as nurse call systems, voice-activated communication, and 4D Radar Active Room Monitoring. The company designs, builds and operates its own homes.

Product overview

Rockpool Residential Aged Care is a Queensland-based residential aged care provider operating multiple aged care homes across South East Queensland. The company designs, builds and operates its own residential aged care homes under a unified 'Life Reimagined' philosophy. The portfolio includes four operating homes: Rockpool Morayfield (opened 2019), Rockpool Carseldine (opened 2022 - Australia's first 5 Star Green Star aged care home), Rockpool Pelican Waters (opened 2023), and Rockpool Songbird Oxley (opened March 2025). Three additional homes are under development: Rockpool Northshore Hamilton (2026), Rockpool Kedron (2027), and Rockpool Southport (2027). Core services include Residential Aged Care, Specialised Dementia Care, Respite Care, and Palliative Care, all delivered through the 'My Day, My Way' philosophy of personalised care. Each home features amenities such as Vitality & Wellness Centres, cinemas, cafes, and salons, supported by technology including nurse call systems, voice-activated communications, and 4D Radar monitoring. The company is known for sustainability leadership as the first aged care operator in Australia to achieve a 5 Star Green Star rating.

Differentiator

Problem solved

Functional benefit

Brands

• Rockpool Morayfield: Rockpool's first aged care home opened in September 2019, located in the scenic Moreton Bay region.
• Rockpool Carseldine
• Rockpool Pelican Waters
• Rockpool Songbird Oxley
• Rockpool Northshore Hamilton
• Rockpool Kedron
• Rockpool Southport

Products and services

• Residential Aged Care Round-the-clock permanent residential aged care for older Australians who can no longer live independently. Each Rockpool home organises residents into small communities of 15 to 30 people with shared lounge and dining areas, providing 24/7 nursing care, personal hygiene assistance, medication management, and tailored meals, supported by nurse call systems, voice-activated communication and electronic care management.
• Specialised Dementia Care Dedicated memory support community with specialist Care Companions trained to support residents experiencing memory loss, dementia and Alzheimer's disease. Includes secure dementia-friendly settings, BPSD management, personalised care plans and family support groups.
• Respite Care Short-term restorative residential stays offering caregivers temporary relief while ensuring their loved ones receive compassionate, quality care in a home-like setting.
• Palliative Care End-of-life care delivered by a dedicated team specially trained in palliative care, offering compassionate, dignified support. Includes comprehensive care plans addressing medical, physical and spiritual needs, with family support features such as shared meals and fold-out beds.
• Rockpool Morayfield (Residential Aged Care Home) 150-bed residential aged care home at 49 Amy Street, Morayfield, Q 4506. Delivers permanent residential aged care, dementia care, respite care and palliative care in small community wings with on-site amenities.
• Rockpool Carseldine (Residential Aged Care Home) Residential aged care home at 56 Plaza Place, Carseldine, Q 4034, delivering permanent care, dementia care, respite care and palliative care in Australia's first 5 Star Green Star aged care building.
• Rockpool Pelican Waters (Residential Aged Care Home) Residential aged care home at 17 Spitfire Banks Dr, Pelican Waters, Q 4551, offering permanent, dementia, respite and palliative care in small community settings with lifestyle amenities.
• Rockpool Songbird Oxley (Residential Aged Care Home) Residential aged care home at 11 Whipbird Place, Oxley Q 4075, delivering permanent, dementia, respite and palliative care in a tranquil bushland setting.

Quantifiable outcome

• Australia's first 5 Star Green Star (Design & As Built) residential aged care home
• +1 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability1 record

Feature5 records

Partnerships

Three partnerships are on record, tiered core.

• McNabcoreStrategic or Co-development PartnerConstruction partner McNab has worked with Rockpool for over 9 years, delivering 4 projects together with another under construction. McNab describes Rockpool as focused on creating something truly special for residents.
• GJG ArchitectscoreStrategic or Co-development PartnerArchitectural partner GJG Architects designed Rockpool buildings as residential aged care homes from initial conception, incorporating extensive experience and feedback from residents, staff, and operators.
• Studio McoreStrategic or Co-development PartnerDesign partner Studio M describes Rockpool as deeply grounded in ethics, integrity, and genuine care, with their partnership inspiring collaboration that leads to extraordinary outcomes.

Scale indicators6 records

Recent moves10 records

Expansion highlights6 records

Direct peers

• Regis Healthcare: ASX-listed Australian residential aged care provider that acquired all four of Rockpool's operating homes in 2025. Operates a national portfolio of aged care homes and now runs the same Rockpool-built facilities under Regis ownership, making it both the closest direct peer and a competitor for future Queensland market share.
• Estia Health: ASX-listed operator of approximately 70+ residential aged care homes across Australia. Comparable as a national-scale premium-to-mid-tier residential aged care provider with similar resident segments (permanent, respite, dementia) and revenue model (RAD/DAP + government subsidies).
• Opal HealthCare: One of Australia's largest private residential aged care operators with 80+ homes. Directly comparable business model (residential care, dementia, respite, palliative) with national footprint; competes with Rockpool in the premium residential aged care segment.
• Japara Healthcare: Australian residential aged care provider operating ~50 homes across multiple states. Comparable business model (permanent, respite, dementia care; RAD/DAP funding) and similar size tier to Rockpool's pre-divestiture footprint.

Broad incumbents

• Bupa Aged Care: Global healthcare group operating a substantial Australian residential aged care portfolio (60+ homes). Broader incumbent with diversified healthcare services but overlapping resident population, funding model, and Queensland market presence.
• Bolton Clarke: Large Australian not-for-profit provider of residential aged care, retirement living, and home care with significant Queensland footprint. Competes in the same resident segments and geographies but as a broader incumbent with a more diversified service portfolio.
• BlueCare (UnitingCare Queensland): Large Queensland-headquartered not-for-profit aged care and community services provider. Directly comparable as a major Queensland residential aged care operator serving permanent, dementia, respite, and palliative care residents in overlapping geographies.

Regional players

• BallyCara: Queensland-based retirement living and aged care provider where Rockpool's Non-Executive Chairman Marcus Riley previously served as Executive Chairman. Compares on business model (residential aged care, retirement living in Queensland) and is a relevant local peer for talent and market dynamics.

Emerging players

• Aveo Group: ASX-listed operator focused on retirement living with growing residential aged care exposure. Comparable as a premium-segment senior living provider in Australia with similar resident demographic and Queensland exposure, though its core product skews more toward independent/assisted living than high-acuity residential care.

Others

• McNab (Construction Partner): Queensland construction firm that has been Rockpool's building partner for 9+ years across four delivered projects and one under construction. Not a competitor but a critical supply chain partner whose continued engagement is foundational to Rockpool's development pipeline and cost discipline.

Market position

Strengths1 record

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Rockpool Residential Aged Care