Opal Aged Care

What Opal Aged Care does

Opal HealthCare (legally DPG Services Pty Ltd, operating as Opal Aged Care) is one of Australia's largest private residential aged care providers, operating 133 Care Communities across New South Wales, Victoria, Queensland, South Australia and Western Australia with more than 17,000 team members caring for over 12,000 residents and clients. Its core offering is full-time residential aged care — 24/7 nursing, assistance with daily living, in-house dining, dementia-specific care with memory support wings, respite (day and long-term), and reablement services — augmented by on-site Wellness Centres run in partnership with allied health providers and a digital Virtual Mailbox that prints and delivers family messages to residents.

The business operates on a government-regulated revenue model layered with resident contributions. The Australian Government funds the majority of services through the Basic Daily Fee (set at 85% of the single age pension, indexed twice yearly), with residents contributing Refundable Accommodation Deposits (RAD) or Daily Accommodation Payments (DAP), means-tested Hotelling and Non-Clinical Care Contributions, and optional Higher Everyday Living Fees at participating communities. Distribution is direct-to-consumer via a 1300 phone line, website enquiry portal, and physical community tours, with referrals flowing through My Aged Care, ACAT assessments, GPs, hospitals and discharge planners. Marketing is content-led (Opal Moments Magazine, Cuppa Q&A video series, Dementia Care Connections webinars and Cafes) across Facebook, Instagram and the corporate website, with multi-language support in Arabic, Chinese, Greek and Spanish.

Recent corporate strategy has been defined by acquisition-led consolidation: BlueCross Group (31 communities, ~4,000 staff, completed July 2024), Cranbrook Care (5 NSW communities, March 2025), and Australian Aged Care Group (3 Victorian communities, September 2025). Strategic partnerships with Aveo (Croydon Grove, $57M), Stockland (Winston Hillside) and University of Canberra / Pariter (100-year lease, 230 independent living units plus 180 aged care beds, November 2025) extend the model into co-located retirement living and intergenerational developments, including entry into the previously unserved ACT market. The company is privately held, led by CEO Rachel Argaman, and operates the Opal HealthCare Academy as a workforce development platform, with active international recruitment via the Pacific Australia Labour Mobility scheme, CareerTrackers and CareerSeekers programs.

Name

Opal Aged Care

Legal name

DPG Services Pty Ltd

Website

https://opalhealthcare.com.au

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Opal HealthCare is one of Australia's largest private residential aged care providers, operating 133 Care Communities across five states with 17,000+ team members caring for 12,000+ older Australians through permanent, respite and dementia care services funded by government subsidies and resident contributions.

Ownership category

akta.pro rank

Product category

Residential Aged Care

NAICS

Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (6233), Nursing and Residential Care Facilities (623)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Skilled Nursing Care Facilities (8051)

akta.pro primary industry

Assisted Living with Enhanced Care / High-Acuity (Aging-in-Place) (HLADABAC)

Keywords

• Residential aged care
• Dementia care services
• Respite care
• Aged care communities
• Wellness and rehabilitation

Headquarters

HQ city

Sydney

HQ country

Australia

HQ region

Oceania

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. Residential Aged Care Fees: Government-funded residential aged care where the Australian Government funds most services. Residents who can afford to contribute to costs are required to do so based on assessed means. Fee structures include Basic Daily Fee (85% of single age pension), accommodation charges (RAD/DAP/DAC), means-tested care fees (Hotelling Contribution), Non-Clinical Care Contribution, and optional Higher Everyday Living fees.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Opal HealthCare provides residential aged care services through 133 Care Communities across five Australian states, offering 24/7 nursing care, permanent and respite accommodation, dementia care with memory support wings, allied health and rehabilitation services, and in-house dining and lifestyle programs. The company serves over 12,000 residents and clients with a relationship-centred care model, supported by government-regulated fee structures and optional Higher Everyday Living premium services.

Product overview

Opal HealthCare operates a unified residential aged care platform consisting of core residential aged care services (133 Care Communities across NSW, VIC, QLD, SA, and WA) complemented by integrated support modules including Dementia Care Connections (webinar series and support groups), Wellness Centres (rehabilitation and reablement services), the Opal HealthCare Academy (staff training and career development), and digital services (Virtual Mailbox messaging, Online Enquiry Portal, and Online Payment System). Higher Everyday Living offers optional premium add-on services at select locations. The company has grown significantly through acquisitions including BlueCross (2024), Cranbrook Care (2025), and AACG (2025).

Differentiator

Problem solved

Functional benefit

Products and services

• Residential Aged Care
• Dementia Care
• Respite Care
• Wellness Centres
• Higher Everyday Living (HELF)

Named customers5 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• University of CanberracoreStrategic or Co-development Partner · 25 November 2025Groundbreaking 100-year land lease partnership for ACT's first intergenerational retirement living and aged care community on UC's Bruce campus. Will feature 230 independent living units and 180-bed residential aged care community, complementing UC's existing health infrastructure including UC Hospital and UC Health Hub.
• ParitercoreStrategic or Co-development Partner · 25 November 2025Specialist developer and operator of community infrastructure partnering with University of Canberra and Opal HealthCare for the intergenerational development. Pariter enters a 100-year land lease from the University and leads design and delivery of the retirement community master plan.
• CareerSeekersminorStrategic or Co-development Partner · 1 January 2024Partnership with CareerSeekers to provide valuable work experience in the aged care sector for university students seeking refuge in Australia. In 2024, Opal HealthCare welcomed interns Vadym, Ali, Malika and Mortaza working with Communications & Sustainability, ICT, Learning & Development, and Risk & Innovation teams at the Sydney Home Office.
• Pacific Australia Labour Mobility (PALM) schememinorStrategic or Co-development Partner · 1 January 2024Government-supported scheme enabling aged care workers from Fiji and Timor-Leste to work in Australia, bringing much-needed capability to regional Care Communities. Opal HealthCare welcomed 22 team members from Fiji, providing accommodation and support. Training partner Essential Skills helped graduates earn Certificate III in Individual Support.
• CareerTrackersminorStrategic or Co-development Partner · 1 January 2020Partnership with CareerTrackers to welcome Aboriginal and Torres Strait Islander interns into Opal HealthCare teams to support their tertiary studies and future careers with practical work experience. In 2020, over 4,864 hours of work was offered to CareerTrackers interns, with eight interns working across five different teams for an average of four months.
• AveocoreStrategic or Co-development PartnerRetirement living provider partnership at Croydon Grove Care Community in Victoria. $57 million investment enabling older people to continue living locally through all stages of ageing, with residential aged care co-located within the Mingarra Retirement Living community.
• StocklandminorStrategic or Co-development PartnerPartnership with Stockland for Winston Hillside Care Community, located alongside 'The Willows' retirement living village. Provides continuum of care enabling residents to maintain independence and stay in their community for as long as possible.
• Essential SkillsminorImplementation/ SI/ Consulting PartnerTraining partner supporting the PALM scheme, helping team members from Fiji and Timor-Leste graduate as Care Support Officers with Certificate III in Individual Support qualifications.
• DPG Services Pty LtdcoreOthersDPG Services Pty Ltd is the legal entity that owns Opal HealthCare and operates the opalhealthcare.com.au website. All material on the website is owned by DPG Services Pty Ltd or its licensors.

Scale indicators8 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• Estia Health: ASX-listed residential aged care provider operating ~70+ homes across Australia, offering permanent, respite and dementia care — a direct comparable in scale, services and customer to Opal HealthCare.
• Regis Healthcare: ASX-listed operator of ~60+ residential aged care homes across Australia with a comparable mix of permanent, respite and dementia services and similar government-funded revenue model.
• Arcare: Privately held Australian residential aged care operator with multiple homes across VIC, NSW and QLD — comparable family-owned operator competing directly for residents in overlapping geographies.
• Japara Healthcare: Australian residential aged care operator providing permanent, respite and dementia care across ~50+ homes — closely comparable size and service mix to Opal's portfolio.
• Bolton Clarke: One of Australia's largest not-for-profit aged care providers (formed by merger of RSL Care + RDNS), operating residential care homes and home care services nationally — competes head-to-head with Opal for residents.
• Resthaven: South Australian not-for-profit aged care provider operating residential aged care homes plus community services — directly comparable residential offering, though regional.
• Bupa Aged Care Australia: Australian arm of global health insurer Bupa, operating ~50+ residential aged care homes — directly competes with Opal across the same funding and resident segments.

Regional players

• Aveo Group: ASX-listed retirement living operator and Opal's partner at Croydon Grove — overlapping elderly customer base, but Aveo focuses on independent living rather than residential aged care.

Broad incumbents

• BlueCare (UnitingCare Queensland): Large Queensland-based aged and community care provider offering residential, home care and allied health services — overlaps with Opal on residential care but operates a broader community-services portfolio.
• Mercy Health: Catholic not-for-profit operating residential aged care homes plus hospitals and home care across Australia — competes for the same residents with comparable residential aged care offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/opalhealthcareAUS
• LinkedInlinkedin.com/company/opal-healthcare-australia
• Instagraminstagram.com/opalhealthcare
• Xx.com/opalagedcareaus

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries3 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Opal Aged Care