OneLife Assurance Zambia

What OneLife Assurance Zambia does

OneLife Assurance Zambia Ltd. is a privately held Zambian life and health insurer founded in 2008, headquartered in Lusaka and operating three branches (Lusaka, Kitwe, Solwezi) with a 24/7 call centre. The company serves individuals and corporate employers across Zambia with a portfolio spanning Individual Life (LifeProtect, HealthProtect, IncomeProtect, FutureProtect, Family Funeral), standalone Health, Funeral, and Travel Insurance, plus four corporate group products (Group Life, Group Health, Group Funeral, Credit Life). It is fully licensed by the Pensions and Insurance Authority (PIA) of Zambia.

Underlying technology is a cloud-based insurance platform fronted by a Benefits Portal (web plus native iOS and Android apps) with biometric and OTP authentication, real-time online premium calculators, and a DPO-integrated e-payment system supporting mobile money (MTN MoMo, Airtel Money, M-Pesa), Visa, Mastercard, and Amex under PCI DSS compliance. Claims processing is positioned at 24–48 hours through a paperless digital workflow. The One Rewards loyalty programme (Bronze/Silver/Gold) layers engagement and cross-sell mechanics on top of recurring monthly premiums.

The business model is subscription-recurring premiums across individual and corporate lines, with pricing quote-based on age, sum assured, and policy term. Go-to-market combines digital self-serve (website, mobile app, payment portal), direct sales through branches and a 24/7 call centre, and dedicated enterprise field sales for group schemes covering employers of 10–10,000+ employees. A stated 10,000+ client base, 98% customer satisfaction, and 15+ years of continuous operation support the company's positioning as a digital-first alternative to traditional Zambian insurers.

Name

OneLife Assurance Zambia

Legal name

One Life Assurance Zambia Ltd.

Website

https://one.co.zm

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

251–500 employees

Short description

OneLife Assurance Zambia is a privately held, PIA-licensed life and health insurer serving individuals and corporate employers across Zambia with life, health, funeral, travel, and credit-life products distributed through digital channels, three branches, and a 24/7 call centre.

Ownership category

akta.pro rank

Product category

Life Insurance

NAICS

Direct Life Insurance Carriers (524113), Direct Life, Health, and Medical Insurance Carriers (52411), Direct Health and Medical Insurance Carriers (524114), Insurance Carriers and Related Activities (524)

SIC

Life Insurance (6311), Insurance Carriers, Nec (6399)

akta.pro primary industry

Whole Life Insurance (FSAIABAA)

akta.pro secondary industries

Group Term Life Insurance (FSAIAAAJ), Whole Life / UL Policy Riders & Add-ons (e.g., Waiver of Premium, Accidental Death, Child Term, LTC/Chronic Illness) (FSAIABAK), Participating (Dividend) Whole Life Insurance (FSAIABAI)

Keywords

• Life insurance
• Group insurance
• Funeral cover
• Health insurance
• Credit life insurance

Headquarters

HQ city

Lusaka

HQ country

Zambia

HQ region

Africa

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Individual Life Insurance Premiums: Recurring premium payments from individual life insurance policies including LifeProtect (term life with optional savings), HealthProtect (life + hospital cash), IncomeProtect (life + disability + unemployment protection), FutureProtect (long-term with education investment), and Family Funeral cover. Premiums payable monthly, quarterly, semi-annually, or annually. Minimum sum assured K10,000 for LifeProtect.
2. Individual Health Insurance Premiums: Recurring premiums for comprehensive health insurance with eight versatile option plans covering in-patient, out-patient, optical, dental, maternity, and chronic illness. Access to network of 50+ partner hospitals, 200+ clinics, and 100+ pharmacies.
3. Travel Insurance Premiums: One-time or annual travel insurance premiums providing worldwide coverage for medical emergencies, trip cancellation, lost luggage, and medical evacuation. Available as Africa Region or Worldwide options.
4. Group Corporate Insurance Premiums: Corporate group schemes including Group Life (death benefit, disability, critical illness, education cover), Group Health (in-patient, out-patient, dental, optical, maternity), Group Funeral, and Credit Life insurance. Premiums based on employee count and coverage scope. Scalable from 10 to 10,000+ employees with customisable benefit options.
5. One Rewards Program: Points-based loyalty program where members earn 10-15 points per K1 spent on premiums. Points redeemable for airtime, shopping vouchers, bill payments, and premium discounts. Three-tier membership (Bronze, Silver, Gold) with increasing benefits. Creates cross-selling and retention incentives.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels8 records

Core offering

OneLife Assurance Zambia is a life insurance company selling individual and corporate insurance products across Zambia. Individual offerings include term life (LifeProtect), life plus hospital cash (HealthProtect), income protection (IncomeProtect), education-linked savings cover (FutureProtect), and family funeral cover extending to extended relatives. Corporate offerings include Group Life Assurance, Group Health Insurance, Group Funeral Cover, and Credit Life Insurance for lenders and employers with 10 to 10,000+ employees.

Product overview

OneLife Assurance Zambia operates as an insurance company offering a portfolio of individual and corporate insurance products. Individual solutions include LifeProtect, HealthProtect, IncomeProtect, FutureProtect, and Family Funeral under the Individual Life umbrella, plus standalone Health Insurance, Funeral Cover, and Travel Insurance. Corporate solutions include Group Life Assurance, Group Health Insurance, Group Funeral Cover, and Credit Life Insurance. The company supports its products with three digital platforms: the Benefits Portal (web and mobile app) for member self-service, the E-Payment System for premium transactions, and the One Rewards loyalty program. All products are backed by 24-48 hour digital claims processing.

Differentiator

Problem solved

Functional benefit

Brands

• One Rewards: Exclusive member benefits loyalty program where members earn points on premiums, unlock discounts, and enjoy benefits at partner merchants.
• One Life Benefits Portal

Products and services

• LifeProtect Individual term life insurance providing a lump-sum death benefit, available to Zambian adults aged 18-55 on 3, 5, 7, or 10-year terms with sum assured from K10,000 to K2,000,000. Includes an optional My Savings Wallet that allows investment access after 24 months and accrues at a 1% savings charge.
• HealthProtect Life cover combined with a Hospital Cash Benefit (HCB) paid per qualifying hospital admission, with three HCB options (K2,500, K5,000, K7,750) and a maximum of 3 HCB claims per year. Premiums vary by age band (0-18, 18-30, 31-40, 41-50, 51-64, 65+).
• IncomeProtect Insurance protection against death, permanent total disability, or job loss, including a Rainy Day Wallet feature on job loss and partial disability payouts up to 50%. Designed for working individuals seeking protection against income interruption.
• FutureProtect Long-term life cover on single or joint lives with an Education Investment Wallet, providing a lump-sum payout on first death and optional second-life coverage. Targeted at parents and guardians saving for children's education.
• Family Funeral Whole-family funeral cover for member, spouse, up to 6 children, up to 4 parents/parents-in-law, and up to 8 extended family members (up to 22 family members in total). Accepts members aged 0-70, with member/spouse/children sum assured from K2,500 to K100,000 and parents/extended family from K1,250 to K50,000.
• Health Insurance Comprehensive individual health insurance with eight versatile option plans covering hospital admission, outpatient services, prescription drugs, maternity care, optical, dental, and emergency services. Members access a network of 50+ partner hospitals, 200+ network clinics, and 100+ partner pharmacies across Zambia.
• Funeral Cover Standalone individual funeral cover providing a lump-sum payout within 48 hours, extended family cover for up to 22 family members, a grocery benefit, and repatriation cover within Zambia. Targets Zambian individuals seeking fast funeral expense protection beyond what is offered under Family Funeral.
• Travel Insurance Travel insurance offering worldwide coverage including medical emergencies, hospitalisation, medical evacuation, and 24/7 assistance, with options for Africa Region or Worldwide Coverage. Available as a one-time or annual premium to Zambian travellers.
• Group Life Assurance Corporate group life insurance for Zambian employers, providing death benefit, permanent and total disability coverage, spouse cover, critical illness benefit, education cover, and accidental cover. Customisable benefit options scalable from 10 to 10,000+ employees.
• Group Health Insurance Scalable corporate group health scheme covering in-patient hospitalisation, outpatient services, dental, optical, maternity benefits, and chronic illness management for Zambian employees and their dependents.
• Group Funeral Cover Corporate group funeral benefit offering immediate payout, employee/spouse/dependant coverage, repatriation assistance, and accidental death enhancement. Designed as an employee benefit for Zambian employers.
• Credit Life Insurance Credit life insurance that protects lenders and borrowers by settling outstanding loan balances upon death, permanent disability, or retrenchment. Marketed to Zambian financial institutions and borrowers as loan protection cover.

Quantifiable outcome

• Claims processed within 24-48 hours (vs weeks for traditional insurers)
• +4 more outcomes

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Feature5 records

Partnerships

Five partnerships are on record, tiered core and minor.

• DPO (Direct Pay Online)coreTechnology or IntegrationCertified payment gateway provider enabling secure online premium payments through one.co.zm and payments.one.co.zm. Processes mobile money (MTN MoMo, Airtel Money), card payments (Visa, Mastercard, Amex), and bank transfers with PCI DSS compliance.
• MTN MoMocoreTechnology or IntegrationMobile money payment partner enabling premium payments via MTN Mobile Money on the DPO payment gateway.
• Airtel MoneycoreTechnology or IntegrationMobile money payment partner enabling premium payments via Airtel Money on the DPO payment gateway.
• Healthcare Provider NetworkcoreStrategic or Co-development PartnerNetwork of 50+ partner hospitals, 200+ network clinics, and 100+ partner pharmacies across Zambia providing insured members access to quality healthcare services. Includes providers for in-patient, out-patient, dental, optical, and specialist services.
• Wellness PartnersminorStrategic or Co-development PartnerPartner network providing exclusive wellness benefits to One Life members including gym discounts, health screenings, mental wellness support, nutrition discounts, and spa offers. Includes partner gyms, clinics, wellness stores, and relaxation centres.

Scale indicators5 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• African Life Assurance: Zambia-focused life insurance provider offering individual and group life products. Direct comparable in life and funeral insurance product set and target market.
• Professional Insurance Corporation Zambia (PICZ): Zambian composite insurer offering life, health, funeral, and general insurance products. Competes head-to-head with One Life in the Zambian retail and corporate insurance segments.
• Zambia State Insurance Corporation (ZSIC): State-owned Zambian insurer offering life and general insurance products. Directly comparable as a Zambian-domiciled multi-line insurer competing for similar individual and corporate customers.
• Madison General Insurance Zambia: One of Zambia's largest locally-owned composite insurers offering life, health, funeral, and general insurance through similar multi-channel distribution. Direct competitor in the Zambian life and health insurance market.
• Hollard Insurance Zambia: Subsidiary of South African-based Hollard Group offering life, health, funeral, and short-term insurance in Zambia. Comparable multi-product, multi-channel model competing for the same Zambian consumer and corporate market.

Regional players

• Britam Holdings: East African-led diversified financial services group with life, health, and asset management. Comparable digital-led insurance model and product mix, though primarily Kenya/Uganda-focused rather than Zambia-domiciled.

Broad incumbents

• Liberty Life Zambia: Subsidiary of pan-African insurer Liberty Holdings (now part of Standard Bank group). Offers individual life, group life, and investment products with strong corporate distribution in Zambia.
• Sanlam Zambia: South African financial services giant operating life insurance and investment products in Zambia. Broader incumbent with deeper capital base competing in individual and group life/health.
• Old Mutual Zambia: Major pan-African financial services group operating life insurance, asset management, and banking in Zambia. Significantly larger and broader incumbent competing across One Life's full product portfolio.

Others

• DPO (Direct Pay Online): Pan-African payment gateway provider integrated with One Life for premium collection. Not a competitor but an enabler/adjacent partner whose broader payment infrastructure supports One Life's digital distribution model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about OneLife Assurance Zambia