What Cigar.com does

Cigar.com is a direct-to-consumer e-commerce retailer of premium cigars, samplers, and cigar accessories, founded in 1996 and headquartered in Bethlehem, Pennsylvania. The company operates as a full-service online tobacconist, offering over 1,769 SKUs across 100+ cigar brands including Arturo Fuente, Davidoff, Padron, Drew Estate, Montecristo, Rocky Patel, and Oliva, plus a full range of lighters, cutters, ashtrays, humidors, and humidification products. Products ship from a state-of-the-art climate-controlled humidor, and the business is supplemented by a free physical catalog mailed across the U.S. and U.S. Territories. The platform supports expert reviews by on-site tobacconists, a community forum, daily and happy-hour promotions, and gift cards, but does not operate any physical retail locations.

The company monetizes through three primary revenue streams: (1) transactional e-commerce sales of cigars and accessories at unit-based pricing with a $150+ free-shipping threshold; (2) a recurring 'Cigar of the Month Club' subscription; and (3) the tiered 'Elite Advantage' loyalty program (Bronze through Platinum) where Platinum members spend $1,000+ annually and receive a personal account manager. Customer segments are horizontal personas — Cigar Enthusiasts, Collectors/Connoisseurs, and Gift Buyers — served exclusively through the DTC channel. Cigar.com is currently owned by Swedish Match, the world's second-largest cigar company, following the August 2007 acquisition of parent Cigars International; Swedish Match itself is now part of the Scandinavian tobacco consolidation landscape, positioning Cigar.com as a long-held DTC distribution asset within a major strategic parent's portfolio.

Name

Cigar.com

Legal name

Cigar.com

Website

https://cigar.com

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

11–50 employees

Short description

Cigar.com is a U.S. direct-to-consumer e-commerce retailer founded in 1996 that sells premium cigars, samplers, and cigar accessories to enthusiast, collector, and gift-buying consumers, shipping from a dedicated humidor and operating a tiered loyalty program.

Ownership category

akta.pro rank

Product category

Online Cigar Retail

NAICS

Tobacco, Electronic Cigarette, and Other Smoking Supplies Retailers (459991)

akta.pro primary industry

Cigar & Premium Tobacco Retail (CRANADAB)

akta.pro secondary industry

Tobacco & Nicotine Specialty Shops (Tobacconists) (CRANADAE)

Keywords

• Premium cigar retail
• Online tobacconist
• Cigar accessories
• Cigar subscription box
• Cigar loyalty program

Headquarters

HQ city

Bethlehem

HQ country

United States

HQ region

North America

Markets served

GTM type

B2C

Offering type

Digital Commerce or Content

Cost components

Supply Chain, Operations, Marketing or Sales, Personnel, Technology or R&D, Infrastructure

Revenue model

1. Cigar and Accessory Sales: Primary revenue stream from selling premium cigars, samplers, humidors, lighters, cutters, and accessories through the e-commerce platform. Products are sold at fixed prices with transaction-based purchasing.
2. Cigar of the Month Club Subscription: Subscription-based service delivering curated cigars monthly to members, providing recurring revenue through membership fees.
3. Elite Advantage Loyalty Program: Points-based loyalty program where members earn points on purchases and receive rewards, driving customer retention and repeat purchases.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels8 records

Core offering

Cigar.com operates a direct-to-consumer online retail store selling premium cigars from over 100 brands, curated cigar samplers, and cigar accessories such as lighters, cutters, ashtrays, humidors, and humidification products. The company fulfills orders from a state-of-the-art humidor facility to ensure product freshness, and supplements product sales with a Cigar of the Month Club subscription and an Elite Advantage tiered loyalty program.

Product overview

CIGAR.com is an online cigar retail platform founded in 1996, operating as a full-service desktop tobacconist. The core offering includes premium cigars from over 100 brands, curated sampler packs, and cigar accessories including lighters, cutters, humidors, and humidification products. The platform's main product categories are cigars (organized by brand, strength, origin, and price), samplers (custom and brand-specific), and accessories. Supporting services include the Elite Advantage loyalty program (tiered Bronze through Platinum levels), the Cigar of the Month Club subscription, Expert Reviews content, the CIGAR.com Forum community, Daily Cigar Deal promotions, and Gift Cards. Products ship fresh from the company's state-of-the-art humidor facility, with customer support from expert tobacconists and a 100% satisfaction guarantee.

Differentiator

Problem solved

Functional benefit

Products and services

• Premium Cigars Extensive catalog of premium cigars from over 100 brands including Arturo Fuente, Cohiba, Davidoff, Montecristo, Oliva, Padron, Rocky Patel, and Drew Estate, organized by strength, origin, price, and brand for adult cigar enthusiasts.
• Cigar Samplers Curated cigar sampler packs and gift boxes including brand-specific samplers, Perfect 10 Samplers, 10-Cigar Custom Samplers, and Cigar Gift Sets for discovery and gifting.
• Cigar Accessories Full range of cigar accessories including lighters (single, double, triple, quad flame), cutters (guillotine, punch, V-cut, scissor), ashtrays, and humidification products from brands such as Xikar, Zederkoff, Boveda, and Humi-Care.
• Humidors Cigar storage and preservation equipment including travel cases and humidors in various capacities and price ranges, with supporting accessories such as seasoning wipes, crystal gel jars, electronic and passive humidifiers, and hygrometers.
• Elite Advantage Loyalty Program Points-based rewards program with tiered membership levels (Bronze, Silver, Gold, Platinum) offering points on purchases, exclusive promotions, free shipping benefits, and birthday rewards based on annual spending thresholds.
• Cigar of the Month Club Monthly cigar subscription service delivering curated selections of premium cigars to members on a recurring basis.
• Gift Cards Digital gift cards available for purchase to give as gifts for cigar enthusiasts.

Quantifiable outcome

• 100% satisfaction guarantee with replacement or refund policy
• +1 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Scale indicators6 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Cigars International: Sister brand and the parent of Cigar.com following Swedish Match's 2007 acquisition; directly comparable online cigar retailer with overlapping catalog, subscription club, and loyalty mechanics.
• Famous Smoke Shop: Long-standing direct-to-consumer online cigar retailer offering premium cigars, samplers, a Cigar of the Month Club, and a loyalty program — competing head-to-head with Cigar.com for enthusiast buyers.
• JR Cigars: One of the largest US online cigar retailers with broad catalog, JR Cigar Outlet stores, and aggressive promotional pricing — directly comparable assortment and target customer to Cigar.com.
• Thompson Cigar: Heritage online cigar retailer (founded 1915) offering a wide assortment of premium and bundle cigars via mail-order catalog and e-commerce — overlapping catalog, demographic, and DTC model with Cigar.com.
• Pipes and Cigars: Online retailer specializing in cigars and pipe tobacco with a broad catalog and sampler programs — competes for the same enthusiast buyer, particularly in the bundling and discovery categories.
• HOLT'S Cigar Company: Long-running cigar merchant (since 1958) selling premium cigars via retail shops and online, including house brands and exclusives — directly comparable premium positioning and enthusiast focus.

Emerging players

• Small Batch Cigar: Boutique online cigar retailer focused on limited-production, small-batch premium cigars and curated sampler experiences — competes for the same collector/connoisseur segment as Cigar.com's Luxury Collection.

Broad incumbents

• Davidoff: Global premium cigar brand and retailer with flagship lounges and DTC channels; comparable on premium positioning and enthusiast branding, though broader (global) and vertically integrated as a manufacturer-retailer.
• Swedish Match: Parent company of Cigar.com and one of the world's largest cigar companies (now part of Philip Morris International); relevant as the corporate owner and as a broad incumbent in cigars, snus, and adjacent tobacco categories.

Others

• Cigar Aficionado: Leading enthusiast media and review publication in the premium cigar category; adjacent rather than competing, but a key content partner and traffic driver for online cigar retailers including Cigar.com.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/cigardotcom
• YouTubeyoutube.com/channel/UCLYv_eNjyyz_dPG_7KL9Aeg
• Facebookfacebook.com/cigardotcom
• Instagraminstagram.com/theofficialcigardotcom
• LinkedInlinkedin.com/company/cigar-com

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Cigar.com