Monvia

What Monvia does

Monvia AG is a Swiss primary-care provider and wholly-owned subsidiary of CONCORDIA Swiss Health Insurance. Founded in 2010/2011 and headquartered in Luzern, the company operates 9 health centers across 5 Swiss cantons, delivering general medicine, pediatrics, gynecology, and psychiatric services. With 170+ employees, the network serves retail patients and insureds enrolled under Switzerland's Hausarztmodell (family-doctor model) through 14 insurance partnerships.

The company operates a digital channel called Onlinepraxis, which supports online appointment booking and telemedicine consultations, and runs the concordiaMed call center as a managed service for parent CONCORDIA. Its revenue model is built on fee-for-service billing under the Swiss TARMED tariff system, supplemented by intra-group service revenue from CONCORDIA and contractual arrangements with multiple Swiss health insurers. Monvia maintains SQS ISO certification and FMH "Responsible Practice" designation, and operates the Monvia Academy, an internal training and physician-pipeline program launched in 2023 to support clinical staffing across the network.

Name

Monvia

Legal name

Monvia AG

Website

https://monvia.ch

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

51–100 employees

Short description

Monvia AG is a Swiss primary care provider operating 9 health centers across 5 cantons, delivering general medicine, pediatrics, gynecology, and psychiatry. A subsidiary of CONCORDIA health insurer, it serves patients under Hausarztmodell arrangements via 14 insurance partnerships.

Ownership category

akta.pro rank

Headquarters

HQ city

Luzern

HQ country

Switzerland

HQ region

Europe

Offices10 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Outpatient Medical Consultations: Monvia generates revenue through fee-for-service billing for outpatient consultations and procedures across general internal medicine, pediatrics, gynecology, and psychiatry. Services are billed directly to health insurers under the Swiss Tiers Payant system, where insurers reimburse providers directly. Monvia participates in Hausarztmodell (gate-keeper) and HMO models with multiple insurance partners, qualifying for insured patient volumes through these arrangements.
2. Telemedical Call Center Services (concordiaMed): Monvia operates the concordiaMed call center on behalf of CONCORDIA health insurers, providing 24/7 medical telephone advisory services to CONCORDIA policyholders. Revenue is derived from a service contract with CONCORDIA.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Monvia operates a network of nine company-owned outpatient primary care health centers across five Swiss cantons (Bern, Lucerne, Aargau, Solothurn, and Zurich), providing general internal medicine, pediatrics, gynecology, and psychiatry services. The company complements its physical network with a telemedicine platform (Monvia Onlinepraxis) for video and telephone consultations, and operates the concordiaMed 24/7 medical call center on behalf of CONCORDIA health insurer.

Product overview

Monvia operates a network of nine multi-specialty primary care health centers across five Swiss cantons, offering a unified healthcare platform with physical and digital access points. The core offering consists of Monvia Gesundheitszentren providing general medicine, gynecology, pediatrics, and psychiatry services at physical locations, complemented by the Monvia Onlinepraxis for video/telephone consultations. Key digital features include online appointment booking and online medication ordering. The concordiaMed call center provides 24/7 telemedical telephone advice for CONCORDIA insurance patients. The company also runs the Monvia Academy training program and a Chronic Care Management Diabetes program for long-term patient care.

Differentiator

Problem solved

Functional benefit

Brands

• concordiaMed: Medical call center operated by Monvia on behalf of CONCORDIA, providing 24/7 telephone medical advice to CONCORDIA insureds.
• Monvia Onlinepraxis
• Monvia Academy

Products and services

• Monvia Gesundheitszentren (Health Centers) Multi-location primary care health centers providing general internal medicine, pediatrics, gynecology, and psychiatric services across nine locations in Switzerland (Bern, Hochdorf, Inwil, Luzern, Oberentfelden, Olten, Wallisellen, Winterthur, Zollikon). Services are billed to health insurers under the Swiss Tiers Payant system.
• Monvia Onlinepraxis Digital medical consultation service enabling patients to receive care via video or telephone consultations from home, extending healthcare access beyond physical locations and office hours.
• concordiaMed Call Center 24/7 telemedical call center operated by Monvia on behalf of CONCORDIA health insurer, providing medical advice and guidance via telephone around the clock to CONCORDIA policyholders 365 days a year.
• Chronic Care Management Diabetes
• Monvia Academy Training program launched in 2023 for aspiring doctors, developing future medical professionals familiar with Monvia's systems, culture, and quality standards.

Quantifiable outcome

• Patient satisfaction rated as above average (above-average willingness to recommend)
• +1 more outcomes

Named customers7 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

20 partnerships are on record, tiered core and minor.

• SQS (Schweizerische Vereinigung für Qualitäts- und Managementsysteme)coreOthersSQS conducts annual external audits to certify Monvia's compliance with ISO 9001:2015 quality management standards. First certified in 2019 and successfully re-certified annually. The certification covers all Monvia operations company-wide.
• MedisupportcoreTechnology or IntegrationMedisupport is a network of regional laboratories in Switzerland providing comprehensive laboratory analysis services. Monvia sends patient samples to Medisupport for diagnostic testing. Medisupport comprises approximately 1,000 employees and covers the full analysis spectrum including genetics, pathology, hygiene, and fertility medicine. Medisupport has committed to CO2 neutrality.
• OvivacoreStrategic or Co-development PartnerOviva provides qualified nutritional counselors who operate within Monvia health centers. Their services are medically prescribed and typically covered by basic health insurance. Oviva also offers a digital coaching app for ongoing dietary support. Present at multiple Monvia locations including Bern, Wallisellen, Olten, and Winterthur.
• Luzerner KantonsspitalcoreStrategic or Co-development PartnerThe Lucerne Cantonal Hospital provides radiological second opinions (Zweitbefunde) and serves as a referral hospital for complex cases from Monvia health centers. This partnership ensures Monvia patients have access to hospital-level diagnostic imaging services.
• GalexiscoreChannel Partner/ Reseller/ DistributorGalexis is a Swiss pharmaceutical wholesale distributor supplying Monvia's health centers with medications and medical supplies. Monvia dispenses medications directly to patients at six locations (Hochdorf, Inwil, Luzern, Olten, Wallisellen, Winterthur).
• SandozcoreChannel Partner/ Reseller/ DistributorSandoz is a Swiss pharmaceutical company and partner providing medications to Monvia health centers. Monvia also distributes Sandoz patient education materials including pain diaries.
• MephacoreChannel Partner/ Reseller/ DistributorMepha is a Swiss pharmaceutical company and partner supplying medications to Monvia health centers.
• IBSAminorChannel Partner/ Reseller/ DistributorIBSA (Institut Biochimique SA) is a Swiss pharmaceutical company partnered with Monvia for medication supply.
• Linden ApominorChannel Partner/ Reseller/ DistributorLinden Apo is a Swiss pharmacy chain/network partnered with Monvia for medication distribution.
• BiomedminorChannel Partner/ Reseller/ DistributorBiomed is a Swiss pharmaceutical partner supplying medications to Monvia health centers.
• SkinmedcoreTechnology or IntegrationSkinmed is a dermatology and plastic surgery clinic with two locations (Lenzburg and Aarau), 7 dermatologists and 3 plastic surgeons. Monvia Oberentfelden refers patients requiring specialized dermatological procedures to Skinmed. The clinic covers the full spectrum of medical and aesthetic dermatology and plastic surgery.
• NeuroWallisellencoreTechnology or IntegrationNeurology practice led by Dr. med. Gabriela Desax-Baumgarten operating within the Monvia Wallisellen health center. Services include EEG, duplex sonography, electromyography, evoked potentials, dizziness diagnostics, and cognitive testing. This embedded specialist provides neurology services on-site at Monvia Wallisellen.
• Ernährungsberatung Tanja Bischof-SchwarzcoreStrategic or Co-development PartnerIndependent nutritional counselor with a practice within the Monvia Wallisellen health center. Specializes in diabetes (including gestational diabetes), obesity, food intolerances, celiac disease, digestive disorders, and eating disorders. Services covered by basic health insurance with a medical prescription.
• Physiotherapie Karin FunkcoreStrategic or Co-development PartnerPhysiotherapist operating within the Monvia Wallisellen health center. Specializations include orthopedics, rheumatology, sports physiotherapy, pelvic floor rehabilitation, TMJ and headache therapy (CMD), pediatrics from age 6, lymphology, and fall prevention. Recognized by all health insurers (basic insurance) and accident insurers.
• Aare Physiotherapie (Emiel van Dorrestein)coreStrategic or Co-development PartnerPhysiotherapy practice (Aare Physiotherapie) partnered with Monvia Olten, providing physiotherapy services to Monvia patients.
• PD Dr. med. Marko Kraljevic (Viszeralchirurgie)coreTechnology or IntegrationSurgical specialist in visceral surgery (FMH) serving as a visiting physician (Belegarzt) at Monvia Hochdorf. Specializes in minimally invasive surgery (robotic and laparoscopic), upper GI tract surgery, bariatric-metabolic surgery, colorectal surgery, and hernia surgery. Also operates at Hirslanden Klinik St. Anna in Luzern.
• Interessengemeinschaft für die medizinische Grundversorgung in der Schweiz (IGMG)minorOthersIGMG is an interest group for primary care in Switzerland that Monvia is a member of, representing shared interests in advancing primary care policy and standards.
• SPO Patientenschutz (Schweizerische Stiftung Patientenschutz)coreStrategic or Co-development PartnerSPO (Swiss Foundation for Patient Protection) provides an ombudsman service to Monvia patients at no cost. Patients who cannot resolve concerns directly with their Monvia physician can contact SPO for independent mediation. Monvia actively promotes this service as part of its commitment to patient rights and transparency.
• FMH (Foederatio Medicorum Helveticorum)coreOthersFMH is the Swiss Medical Association setting professional standards for physicians. Monvia health centers implement FMH professional codes (Standesordnung), and five Monvia locations (Bern, Inwil, Oberentfelden, Olten, Winterthur) have been awarded the FMH Responsible Practice label. Monvia physicians are FMH members.
• Aquilana Versicherungen, Atupri, Birchmeier, CSS, EGK, Groupe Mutuel, KLuG, Krankenkasse Luzerner Hinterland, Krankenkasse Steffisburg, ÖKK, SLKK, sumiswalder, Swica, Sympany, VisanacoreChannel Partner/ Reseller/ Distributor15 health insurers have signed Hausarztmodell/HMO contracts with Monvia, enabling their policyholders to use Monvia as their designated primary care provider in exchange for reduced insurance premiums. This drives patient volume to Monvia and provides insurers with cost-controlled primary care networks.

Scale indicators6 records

Recent moves11 records

Expansion highlights4 records

Broad incumbents

• Hirslanden: Hirslanden is Switzerland's largest private hospital group, operating 17 hospitals and many outpatient clinics across the country. It is a broader incumbent in Swiss healthcare delivery, with overlapping outpatient and specialist services but a hospital-centric model rather than Monvia's pure primary-care focus.

Direct peers

• Medbase: Medbase is one of Switzerland's largest networks of medical centers and group practices, offering general medicine, specialty consultations, and corporate health. It is the closest direct competitor to Monvia in multi-site primary care with similar Hausarztmodell insurance alignment.
• MediX Praxisnetz: MediX is a Zurich-based physician network coordinating group practices for general medicine and basic specialties. It competes with Monvia for insured patients in the Zurich catchment and offers a similar family-doctor gatekeeper model.
• argomed Ärzte AG: argomed is a Swiss network of family-physician practices supporting coordinated primary care, quality programs, and Hausarztmodell contracts. It overlaps with Monvia in family-doctor network operations and primary-care quality management.
• Centramed: Centramed operates a network of medical centers in Central and Northwestern Switzerland offering general internal medicine, pediatrics, and complementary specialties under a group-practice model. It overlaps directly with Monvia's geographic footprint and Hausarztmodell-driven primary care offering.
• Sanacare: Sanacare runs group practices across Switzerland providing family medicine, gynecology, and pediatric care under HMO and family-doctor insurance models. Comparable to Monvia in multi-location primary care and insurer-contracted patient flows.
• Permanence (Medical Center): Permanence operates walk-in and primary-care medical centers in major Swiss cities, offering general medicine, urgent care, and occupational health. Comparable to Monvia in delivering outpatient primary care to walk-in and insured patients.

Regional players

• PizolCare: PizolCare is a regional physician network in Eastern Switzerland (St. Gallen/Rhine Valley) coordinating Hausarztmodell-style primary care across multiple practices. Comparable business model to Monvia but geographically focused on a different region.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/monvia-ag

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Monvia