Residential Services
Residential Services Inc. is a Minnesota nonprofit founded in 1978 that delivers community-based disability, mental health, and crisis-stabilization services across Northeastern and East Central Minnesota, funded primarily through state DHS waivered programs and serving individuals with developmental, physical, and behavioral health needs.
- Company typePrivate
- Founded1978
- HeadquartersDuluth, United States
- Headcount501–1,000
- GTM typeB2C
- OfferingServices
What Residential Services does
Residential Services Inc. (RSI) is a Minnesota-based nonprofit organization founded in 1978, headquartered in Duluth, that delivers community-based disability and behavioral health services across Northeastern and East Central Minnesota. The organization serves individuals with developmental disabilities, mental illness, brain injuries, physical disabilities, fetal alcohol spectrum disorders, and elderly individuals needing support, as well as children with disabilities and their families. Its service portfolio spans Residential Services (supported living settings for up to four adults with 24-hour supervision), Transitional Services, In-Home Services for adults and children, Adult Rehabilitative Mental Health Services (ARMHS), Community Connections (a three-phase Discovery/Connection/Sustainability program), Employment Services, Outpatient Counseling (including Equine Assisted Psychotherapy), Nursing Services (RNs and LPNs), Person-Centered Services (training and Positive Behavior Support), Technology Services, and IRTS/RCS intensive residential treatment and crisis stabilization.
The organization's operating model is anchored in Minnesota Department of Human Services (DHS) waivered-service authorizations and referrals flowing through families, support teams, and community organizations. Service delivery is highly labor-intensive: RSI fields roughly 1,000 front-line direct support professionals plus registered nurses, licensed practical nurses, qualified intellectual disabilities professionals (QIDPs), and mental health clinicians. Care is delivered through customizable, person-centered plans across Duluth (regional HQ at 2900 Piedmont Ave), Virginia (Northern St. Louis County), and North Branch (East Central MN), with the Rhine Lake Retreat accessible recreational facility in Finlayson added through a 2020 acquisition. Pricing is set by DHS waivered program rates rather than through market-based negotiation, and intake runs through a documented referral system plus direct contact channels.
Customer acquisition and brand-building rely on community engagement channels — blog content (with named clinical and community-connector authors), Facebook and Instagram, email, the ARRM Forward conference (Association of Residential Resources of Minnesota), and the DHS Community-Based Services Manual as a referral anchor. RSI is governed by a Board of Directors led operationally by Executive Director Jon Nelson, with HR Director Julie Kichak, Clinical Director Roni Horak, Health Services Director Mary Hallsten, Lead Community Connector Jeff Mortimore, and Marketing Communications Specialist Claire Farmer-Lies. The organization has more than tripled in size over the past two decades and continues to broaden its clinical footprint with new IRTS/RCS settings and East Central MN program expansion.
Residential Services firmographics
Firmographics- Name
- Residential Services
- Legal name
- Residential Services of Northeastern MN, Inc.
- Website
- https://residentialservices.org
- Company type
- Private
- Founded year
- 1978
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- Residential Services Inc. is a Minnesota nonprofit founded in 1978 that delivers community-based disability, mental health, and crisis-stabilization services across Northeastern and East Central Minnesota, funded primarily through state DHS waivered programs and serving individuals with developmental, physical, and behavioral health needs.
- Ownership category
- akta.pro rank
Residential Services industry classification
Industry- Product category
- Disability and Community Support Services
- NAICS
- Residential Intellectual and Developmental Disability Facilities (623210), Services for the Elderly and Persons with Disabilities (62412), Assisted Living Facilities for the Elderly (623312)
- SIC
- Services-Nursing & Personal Care Facilities (8050), Services-Social Services (8300), Services-Home Health Care Services (8082)
- akta.pro primary industry
- Personal Care & ADL Assistance (bathing, dressing, toileting, mobility) (HLADAGAA)
- akta.pro secondary industry
- Independent Living with Supportive Services (Light ADL/IADL Support) (HLADAAAE)
Keywords
Where Residential Services is headquartered
LocationHeadquarters
- HQ city
- Duluth
- HQ country
- United States
- HQ region
- North America
Offices4 records
Markets served
Residential Services business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Marketing or Sales, Others
Revenue model
- Waivered Services Revenue: RSI provides services funded through Minnesota Department of Human Services waivered services programs including ARMHS (Adult Rehabilitative Mental Health Services), IRTS, RCS, and various residential and in-home service programs. Revenue is generated through government-funded disability services programs.
- Rhine Lake Retreat Bookings: Accepts booking requests from area providers, non-profits, and private groups for day trips and overnight stays at the accessible recreational facility in Finlayson, MN.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Other | Government-funded disability services with rates set by DHS waivered programs |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels6 records
Residential Services product offering
Product offeringCore offering
Residential Services Inc. (RSI) is a nonprofit organization that provides community living and disability support services to adults and children with disabilities across Northeastern and East Central Minnesota. Its core offerings include supported living residences (homes for up to four people with 24-hour supervision), in-home services, Adult Rehabilitative Mental Health Services (ARMHS), Community Connections, employment services, outpatient counseling, nursing services, and Intensive Residential Treatment Services (IRTS) and Residential Crisis Stabilization (RCS).
Product overview
Residential Services Inc. (RSI) is a human services organization providing community living services for people with disabilities. The company operates a portfolio of integrated support services centered on residential care and community integration. Core offerings include Supported Living Settings (homes for up to four people with 24-hour supervision), Transitional Services, In-Home Services, Adult Rehabilitative Mental Health Services (ARMHS), Community Connections, Employment Services, Outpatient Counseling, Nursing Services, Person-Centered Services, Technology Services, and IRTS/RCS Services. Additional offerings include Equine Assisted Psychotherapy and Rhine Lake Retreat recreational facility. The service portfolio is designed to support individuals with developmental, mental illness, brain injuries, elderly, fetal alcohol spectrum disorders, and physical disabilities in living independently within their communities.
Differentiator
Problem solved
Functional benefit
Products and services
- Residential Services
Quantifiable outcome
- RSI more than tripled in size during Jim Houle's 19-year board tenure
Companies that use Residential Services
Customer profileNamed customers6 records
Segments4 records
Ideal customer profiles3 records
Residential Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
Residential Services partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered minor and core.
- ARRM (Association of Residential Resources of Minnesota)minorRSI presented at the annual ARRM Forward conference, sharing their Community Connections program and client success stories including Darin and Carina's experiences.
- Minnesota Department of Human Services (DHS)coreRSI receives funding and operates under DHS waivered services programs including Adult Rehabilitative Mental Health Services (ARMHS). RSI participated in a two-year DHS Innovation grant to provide Community Connections services in the Duluth area before expanding the program.
- Una Miller / Original Founders of Rhine Lake RetreatminorRhine Lake Retreat was started in 1984 by Una Miller with the mission to create a safe, accessible, and affordable recreational setting for people with disabilities. RSI acquired the retreat in 2020 and continues to support that mission.
Scale indicators4 records
Recent moves9 records
Expansion highlights6 records
Residential Services competitors and assessment
Company assessmentDirect peers
- REM Minnesota (Sevita): Minnesota's largest IDD residential and community-based services provider, operating residential, in-home, and day services under the same Minnesota DHS waivered services programs as RSI. Operationally and contractually the closest peer in the state.
- Dungarvin: National provider of residential, in-home, and community-based supports for people with intellectual and developmental disabilities. Directly comparable service mix and funding model (Medicaid HCBS waivers) to RSI, with multi-state scale.
- Vinland Center: Minnesota nonprofit providing residential, outpatient, and behavioral health services for people with disabilities including ARMHS-style rehabilitative programming. Operates within the same DHS waiver structure as RSI with overlapping service categories.
- L'Arche USA: National network of intentional communities providing residential and day supports for people with intellectual and developmental disabilities. Comparable community-embedded residential model and person-centered philosophy to RSI's supported living settings.
- Easterseals Minnesota: Affiliate of Easterseals serving Minnesota with disability and behavioral health services including residential and community supports. Competitor for the same DHS-funded waiver clients with national brand backing.
Regional players
- Opportunity Partners: Minnesota-based nonprofit providing residential, day, and employment services for people with disabilities. Direct operational peer to RSI serving overlapping disability populations, though anchored in the Twin Cities metro rather than Northern Minnesota.
- Rise, Inc. Minnesota-based disability services nonprofit offering residential, supported living, employment, and case management across multiple DHS waiver categories. Directly comparable to RSI's person-centered, waiver-funded service portfolio.
Broad incumbents
- Sevita Health: Parent organization of REM Minnesota and one of the largest U.S. providers of home and community-based services for seniors and people with disabilities. Operates the same waiver-funded service categories as RSI but at multi-state scale.
- Help at Home: National personal care and in-home support provider serving Medicaid HCBS waiver populations across multiple states. Direct overlap with RSI's Personal Care Assistance / in-home services arm, though at much larger scale.
Others
- The Arc Minnesota: Minnesota disability advocacy and family-support organization that operates some direct service programs alongside its policy work. Functions as an adjacent ecosystem participant influencing the same DHS waiver and case management referral flows that feed RSI.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Residential Services social profiles
Digital presenceResidential Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
Residential Services leadership team
Management profileNumber of profiles
Profiles6 records
Residential Services subsidiaries and ownership
Company hierarchySubsidiaries1 record
Residential Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Residential Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Residential Services
What does Residential Services do?
Residential Services Inc. (RSI) is a nonprofit organization that provides community living and disability support services to adults and children with disabilities across Northeastern and East Central Minnesota. Its core offerings include supported living residences (homes for up to four people with 24-hour supervision), in-home services, Adult Rehabilitative Mental Health Services (ARMHS), Community Connections, employment services, outpatient counseling, nursing services, and Intensive Residential Treatment Services (IRTS) and Residential Crisis Stabilization (RCS).
Is Residential Services a public or private company?
Residential Services is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Residential Services founded?
Residential Services was founded in 1978. It employs 501 to 1,000 people.
Where is Residential Services based?
Residential Services is headquartered in Duluth, United States, in the North America region.
How does Residential Services make money?
Two revenue lines are on record. Waivered Services Revenue is the primary driver. The others are rhine Lake Retreat Bookings.
Who are Residential Services's main competitors?
Direct peers on record are REM Minnesota (Sevita), Dungarvin, Vinland Center, L'Arche USA and Easterseals Minnesota. Regional players are Opportunity Partners and Rise, Inc.. Broad incumbents are Sevita Health and Help at Home. The Arc Minnesota is listed as an others.
Does Residential Services have an API?
No public API is recorded for Residential Services.
What industry is Residential Services in?
Residential Services's product category is Disability and Community Support Services. Its primary akta.pro industry code is HLADAGAA, Personal Care & ADL Assistance (bathing, dressing, toileting, mobility), with a secondary code of HLADAAAE, Independent Living with Supportive Services (Light ADL/IADL Support). Its NAICS code is 623210 and its SIC code is 8050.