What EW Facility Services does

EW Facility Services is a Dutch facility services provider headquartered in Arnhem and founded in 1987, operating one of the largest national cleaning footprints in the Netherlands. The company employs approximately 3,500 cleaning staff, serves 409+ active clients across 488+ locations, and runs a sales-led B2B go-to-market focused on five verticals: hotels and hospitality, healthcare and elderly care, offices and corporate, high-traffic public venues, and education. Its core offering is hospitality-led cleaning (Schoonmaakdienstverlening), supplemented by twelve add-on modules including reception, deep cleaning, textile care, waste management, window and facade cleaning, sanitary facilities, specialist maintenance, floor maintenance, stewarding, and pest control.

EW differentiates through sensor-based data-driven cleaning (motion and CO2 sensors feeding real-time dashboards and mobile task prioritization), stabilized ozone water technology for chemical-free disinfection, and an in-house Hospitality Academy that trains staff in guest-experience skills. Revenue is generated through multi-year managed-service contracts with variable/occupancy-linked pricing, enabling costs to flex with client usage patterns — particularly relevant for hotels, care facilities, and hybrid-work offices. Notable long-tenured clients include Hotel Okura Amsterdam (26 years), Papendal (34 years), De Nederlandsche Bank, Rotterdam The Hague Airport, St. Antonius Ziekenhuis, Holland Casino, and the Royal Concertgebouw.

The company holds ISO 9001, ISO 14001, ISO 27001, VCA, PSO Trede 3, FIRA, and Keurmerk Schoon certifications, operates exclusively in the Netherlands through direct enterprise sales (no channel partners), and is led by Algemeen Directeur Janneke Verkerk with a recently refreshed C-suite including Commercial Director Sjoerd Dijkstra (2023), HR Director Eva Sack-Fopma (2025), Healthcare Director Onno Smit, and Sustainability Manager Jeannot Peijen. No parent company, external investors, or M&A activity are disclosed in the source material, consistent with an independently owned private operator.

Name

EW Facility Services

Legal name

EW Facility Services

Website

https://ew.nl

Company type

Private

Founded year

1987

Operating status

Operating

Headcount range

251–500 employees

Short description

EW Facility Services is a privately held Dutch facility services provider founded in 1987, employing approximately 3,500 cleaning staff to serve 409+ enterprise clients across 488+ locations in hospitality, healthcare, corporate offices, public venues, and education throughout the Netherlands.

Ownership category

akta.pro rank

Product category

Commercial Cleaning & Facility Services

NAICS

Janitorial Services (56172), Facilities Support Services (561210), Administrative and Support Services (561)

SIC

Services-Facilities Support Management Services (8744), Sanitary Services (4950)

akta.pro primary industry

Hospitality (Hotel/Resort) Housekeeping Services (IMAIADAF)

akta.pro secondary industries

Transportation Facilities Cleaning (Airports/Rail/Transit) (IMAIADAI), Cleanroom & Controlled Environment Cleaning (BPABABAH), Restroom & Hygiene Dispensing Systems (Commercial/Industrial) (IMAHALAH)

Keywords

• Commercial cleaning services
• Facility management
• Hospitality cleaning
• Healthcare cleaning
• Data-driven cleaning

Headquarters

HQ city

Arnhem

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Cleaning Services: Core cleaning services for commercial and healthcare facilities including daily cleaning, deep cleaning, floor maintenance, and specialized cleaning. Revenue generated through service contracts with variable pricing based on facility size and occupancy.
2. Facility Management Services: Additional facility services including reception, textile care, waste management, sanitary supplies, pest control, window cleaning, and facade maintenance. Provided as integrated packages or standalone services.
3. Variable/Adaptive Pricing Model: Flexible billing model where costs are aligned with actual occupancy and usage patterns. Particularly relevant for hotels and offices with variable attendance, enabling cost optimization for clients.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels5 records

Core offering

EW Facility Services delivers commercial cleaning and integrated facility services — including reception, textile care, waste management, pest control, window and facade cleaning, sanitary supply, floor maintenance, and stewarding — primarily to hotels, healthcare facilities, corporate offices, high-traffic public venues, and educational institutions across the Netherlands, with a hospitality-first approach and data-driven optimization through sensor-based task management.

Product overview

EW Facility Services operates as a national facility services provider offering a comprehensive portfolio of cleaning and hospitality services. The core offering is Schoonmaakdienstverlening (Cleaning Services), which serves multiple sectors including healthcare, hotels, offices, education, and high-traffic venues. This core service is supported by twelve specialized add-on modules including Reception Services, Deep Cleaning, Facility Host, Textile Care, Waste Management, Window/Facade Cleaning, Sanitary Facilities, Specialist Maintenance, Specialist Floor Maintenance, Stewarding, and Pest Control. The company also offers technology-enabled services through Datagestuurd Schoonmaken (Data-Driven Cleaning), utilizing sensor networks for occupancy measurement and optimized scheduling. Internal infrastructure includes the Hospitality Academy for staff training and H.appy for employee communications. The unified platform is managed through Your INSITE employee portal, delivering integrated facility management across 488 cleaning locations serving 409 clients with 3,500 cleaning employees throughout the Netherlands.

Differentiator

Problem solved

Functional benefit

Products and services

• Schoonmaakdienstverlening (Cleaning Services) Core cleaning services for various sectors including offices, healthcare, hotels, education, and high-traffic locations, featuring a hospitality-focused approach and customized solutions.
• Receptiedienstverlening (Reception Services) Professional reception services to manage visitor welcome and telephone handling at client locations.
• Dieptereiniging (Deep Cleaning) Intensive cleaning services for thorough sanitization and hygiene maintenance beyond regular cleaning routines.
• Facility Host Visible on-site presence that maintains overview, handles questions, and facilitates direct coordination for cleaning and facility matters.
• Textielverzorging (Textile Care) Linen management including collection, professional laundering, and redistribution of hotel and healthcare textiles.
• Afvalmanagement (Waste Management) Comprehensive waste collection, separation, and sustainable processing services for commercial facilities.
• Glasbewassing en gevelreiniging (Window and Facade Cleaning) Professional window cleaning and building facade maintenance services.
• Sanitaire voorzieningen (Sanitary Facilities) Maintenance and supply of sanitary facilities including toilet paper, dispensers, and hygiene products.
• Specialistisch onderhoud (Specialist Maintenance) Specialized maintenance services for specific facility areas such as commercial kitchens, sanitary facilities, and technical spaces.
• Specialistisch vloeronderhoud (Specialist Floor Maintenance) Expert floor care and maintenance programs for various floor types, developed in collaboration with flooring specialists.
• Stewarding Kitchen and stewarding services for hotels and event venues, supporting food service operations.
• Ongediertebestrijding (Pest Control) Professional pest control and prevention services for commercial and healthcare facilities.
• Datagestuurd Schoonmaken (Data-Driven Cleaning) Technology-enabled cleaning service using sensors to measure room occupancy and usage patterns, optimizing cleaning schedules and resource allocation.

Quantifiable outcome

• Variable pricing model reduces costs for clients with fluctuating occupancy
• +2 more outcomes

Named customers16 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Five partnerships are on record, tiered minor.

• Edgar KeehnenminorStrategic or Co-development PartnerCollaboration with hospitality expert Edgar Keehnen to further understand ultimate hospitality experiences. EW uses scientific approaches to enhance guest experience in cleaning services.
• Talent4HospitalityminorStrategic or Co-development PartnerPartnership to provide opportunities for people seeking employment, including starters and career changers, in the hospitality and cleaning sector.
• JeugdsportfondsminorStrategic or Co-development PartnerPartnership enabling underprivileged children to participate in sports by removing financial barriers.
• Barcode for LifeminorStrategic or Co-development PartnerCharitable partnership through EW for Life team participating in Stelvio for Life cycling challenge to raise funds for cancer research.
• Bio VakantieoordminorStrategic or Co-development PartnerPartnership with vacation park for families with chronically ill parents, providing work opportunities for EW employees.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• ISS A/S: Global facility services leader with strong presence in the Netherlands. Directly comparable as a multi-vertical cleaning and facility management provider, but operates at much larger scale across many geographies.
• Sodexo Facility Services (Netherlands): Global facility services competitor with Dutch operations serving healthcare, corporate and education clients - comparable verticals but with broader international portfolio.
• Atalian (Netherlands): International facility services group operating in the Netherlands with multi-vertical cleaning and facility management offerings that directly overlap with EW's portfolio.

Direct peers

• CSU Total Care: Dutch facility services provider with national coverage, comparable product breadth (cleaning, hospitality, food, security), and similarly strong healthcare and corporate vertical mix.
• Asito: Dutch contract cleaning and facility services company with comparable hospitality, healthcare, and office cleaning portfolios across the Netherlands.
• HEGEMA Nieuwendijk: Dutch provider of cleaning, hotel housekeeping and linen services with hospitality vertical focus closely resembling EW's core hotel cleaning proposition.
• Vebego (Hago): Large Dutch family-owned facility services group whose Hago brand provides cleaning and integrated facility services to Dutch healthcare, hospitality and corporate clients - the closest direct peer to EW at similar scale.

Emerging players

• Bidvest Noonan (Netherlands): Facility services provider expanding in the Netherlands offering cleaning and integrated services to corporate and public-sector clients with overlapping verticals.

Regional players

• Effektief Group: Dutch cleaning and facility services provider with comparable hotel, healthcare, and office cleaning offerings - a regional-scale direct competitor primarily in western Netherlands.
• JMS Schoonmaak: Dutch regional cleaning services provider focused on healthcare and office cleaning - comparable vertical mix but smaller scale and more regional footprint than EW.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/ewfacility

Compliance10 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about EW Facility Services