Lufthansa City Center

Name

Lufthansa City Center

Legal name

Lufthansa City Center Reisebüropartner GmbH

Website

https://lufthansa-city-center.com

Company type

Private

Founded year

1991

Operating status

Operating

Headcount range

5,001–10,000 employees

Ownership category

akta.pro rank

Product category

Travel Agency Services

NAICS

Travel Agencies (56151), Travel Agencies (561510)

SIC

Transportation Services (4700)

akta.pro primary industry

Inbound/Local Retail Travel Agencies (Destination Booking Offices) (THAKABAH)

akta.pro secondary industries

Online/Hybrid Corporate Travel Agencies (Self-Booking + Support) (THAKACAB), SME/Regional Corporate Travel Agencies (THAKACAC)

Keywords

• Travel agency franchise
• Corporate travel management
• Leisure travel services
• Global distribution network
• Business travel agency

Headquarters

HQ city

Frankfurt

HQ country

Germany

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Marketing or Sales, Technology or R&D, Operations, Others

Revenue model

1. Travel Intermediation / Transaction Fees: LCC acts as a travel intermediary (Vermittlerin), facilitating bookings between customers and travel service providers (airlines, hotels, tour operators, car rental companies). The company earns commissions and transaction fees on each booking facilitated through its network. Contracts for travel services are concluded directly between the customer and the respective provider; LCC retains a commission for its intermediation services. Booking confirmations are sent directly from providers; LCC charges service and processing fees.
2. Franchise Fees: Independent travel agencies pay franchise fees to join the Lufthansa City Center network and use the brand, technology, and marketing resources. Each franchisee maintains its own customer relationships while benefiting from the global brand, booking systems, and collective purchasing power of the network.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

Lufthansa City Center operates the world's largest independent travel agency franchise cooperation, comprising approximately 600 travel agency locations across 110 countries. The network delivers personalized leisure travel services (package holidays, flights, hotels, cruises, car rentals) and managed corporate travel programs, while franchisees pay to use the LCC brand, technology infrastructure, and centralized marketing resources.

Product overview

Lufthansa City Center is a travel agency franchise network offering a comprehensive portfolio of travel services. The core offering is the franchise network of approximately 600 travel agency locations across 110 countries, providing both leisure and corporate travel services. Leisure travel includes package holidays, flights, hotels, cruises, and car rentals through integrated booking systems (Amadeus, TravelMaster, Ypsilon). Corporate travel management offers services like Duty of Care, Cost Control, Consolidated Reporting, and Global Key Account Management. The network also includes a Global DMC Network for destination management, Marine and Offshore Travel services, a franchise partnership program, and travel vouchers. Individual agency locations (like LCC Zuklin) provide specialized corporate travel with automated invoicing (AirPlus), group travel organization, and personalized leisure travel planning.

Differentiator

Problem solved

Functional benefit

Brands

• Global DMC Network: Worldwide destination management network for personalized journeys
• LCC Builds a School

Products and services

• Travel Agency Franchise Network World's largest independent travel agency franchise cooperation comprising around 600 travel agency locations across 110 countries. Provides franchise framework, brand, booking technology, and network benefits to member agencies serving both leisure and corporate travelers.
• Leisure Travel Services

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Feature4 records

Partnerships

14 partnerships are on record, tiered core and minor.

• AmadeuscoreTechnology or IntegrationAmadeus provides travel booking technology infrastructure. LCC's online portal integrates Amadeus booking systems for flight, hotel, and package availability searches. Amadeus headquarters: Siemensstraße 1, 61352 Bad Homburg, Germany.
• Google Ireland LimitedcoreTechnology or IntegrationGoogle provides web hosting services (via external hosting), Google Analytics for website traffic analysis, Google Tag Manager for tag management, Google Maps for location services, Google Fonts for typography, and YouTube for video content embedding. LCC uses Google Signais for personalized advertising.
• Meta Platforms Ireland Limited (Facebook/Instagram)coreTechnology or IntegrationMeta provides Instagram social media integration and Facebook/Meta Pixel for conversion tracking and advertising optimization. LCC uses Meta Pixel to measure conversion rates and Meta's expanded matching for precise audience targeting in Facebook and Instagram advertising campaigns.
• web-crossing GmbHcoreTechnology or IntegrationExternal website hosting provider for lufthansa-city-center.com. Located at Eduard-Bodem-Gasse 9, 6020 Innsbruck, Austria. Processes personal data under a data processing agreement (DPA) with LCC.
• PayPal (Europe) S.à.r.l. et Cie, S.C.A.coreTechnology or IntegrationPayPal is integrated as a payment service provider for processing online travel bookings and transactions on the LCC platform.
• Mastercard Europe SAcoreTechnology or IntegrationMastercard is integrated as a payment service provider for processing credit card payments on the LCC online booking platform.
• Visa Europe Services Inc.coreTechnology or IntegrationVisa is integrated as a payment service provider for processing credit card payments on the LCC online booking platform.
• EuroExpertise GmbH (Data Protection Officer)coreImplementation/ SI/ Consulting PartnerAppointed data protection officer (Datenschutzbeauftragter) for GDPR compliance. Contact: Dipl.-Ing. Hans-Detlef Krebs, Am Stift 4-6, 44263 Dortmund.
• Ombudsmann (Hans-Detlef Krebs)minorImplementation/ SI/ Consulting PartnerIndependent whistleblower ombudsman handling anonymous compliance violation reports under the Hinweisgeberschutzgesetz (Whistleblower Protection Act). Operates a certified anonymous reporting system.
• DRV (Deutscher ReiseVerband)coreOthersGerman Travel Association — Germany's leading travel industry trade association. LCC holds DRV Office Partner status, signaling industry recognition and adherence to professional standards.
• VDR (Verband Deutsches Reisemanagement)coreOthersGerman Corporate Travel Association — the professional body for corporate travel management in Germany. LCC holds VDR membership, positioning itself as a trusted partner for business travel services.
• BTW (Bundesverband der Deutschen Tourismuswirtschaft)minorOthersFederal Association of German Tourism Industry — the umbrella organization for tourism sector stakeholders in Germany.
• KlimaLinkminorStrategic or Co-development PartnerPartnership for travel carbon footprint calculation and sustainability tracking. LCC uses KlimaLink's Travel Footprint Database to calculate and disclose travel-related carbon emissions.
• Futouris e.V.minorStrategic or Co-development PartnerAssociation of German tourism companies committed to sustainable tourism projects and social responsibility. LCC is a member, supporting environmental and community initiatives including the LCC Builds a School CSR program.

Scale indicators4 records

Direct peers

• Direct Travel: Direct Travel is a US-based corporate travel management company with operations across North America and global partner networks. It is a direct competitor to LCC in the corporate travel segment for large enterprise clients.
• CWT: CWT is a longstanding global corporate travel management company providing booking, expense, and meetings & events services. It is a direct competitor in the TMC space where LCC Corporate Travel competes for enterprise clients.
• FCM Travel Solutions: FCM is a global TMC operating in 100+ countries with strong corporate travel, MICE, and consulting services. It is a direct peer competing for the same multi-national corporate travel accounts that LCC's network serves.
• Corporate Travel Management (CTM): CTM is an Australian-headquartered global TMC with strong presence in EMEA and the Americas, serving corporate clients with managed travel programs. It competes with LCC Corporate Travel for multinational and mid-market accounts.
• BCD Travel: BCD Travel is a large global TMC operating corporate travel programs, supplier management, and traveler services across 100+ countries. It competes head-to-head with LCC for multinational and SME corporate travel accounts.
• Radius Travel: Radius Travel is a global travel agency network that contracts independent agencies under a unified brand, very similar in structure to LCC's franchise model. It competes directly for both corporate RFPs and franchisee/partner recruitment in overlapping markets.
• Flight Centre Travel Group: Flight Centre operates a global mix of corporate (FCM, Corporate Traveller) and leisure travel brands across dozens of countries. It competes with LCC for both retail leisure customers and SME/mid-market corporate accounts.
• GlobalStar Travel Management: GlobalStar is a worldwide network of independent travel management companies, structured almost identically to LCC as a partner/franchise-style network serving both corporate and leisure clients. It is one of the closest structural peers to Lufthansa City Center.
• American Express Global Business Travel (Amex GBT): Amex GBT is one of the world's largest corporate travel management companies, offering global TMC services, NDC-enabled booking technology, and duty-of-care tooling. It directly competes with LCC's Corporate Travel Management segment for multinational clients.

Broad incumbents

• TUI Group: TUI is a global tourism and leisure travel conglomerate combining tour operators, airlines, hotels, and retail travel agencies. It overlaps with LCC in leisure holiday distribution and tour packaging but is a much larger vertically integrated incumbent rather than a focused franchise network.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/lcc.de
• LinkedInlinkedin.com/company/lufthansa-city-center-international-gmbh

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Lufthansa City Center