InspiriTec
InspiriTec is a Philadelphia-based non-profit social enterprise that delivers outsourced contact center and IT help desk services to U.S. federal and state government agencies, employing professionals with disabilities, veterans, and disadvantaged individuals across sites in Pennsylvania, New Jersey, Kentucky, and Mississippi.
- Company typePrivate
- Founded2000
- HeadquartersPhiladelphia, United States
- Headcount501–1,000
- GTM typeB2B
- OfferingServices
What InspiriTec does
InspiriTec is a Philadelphia-based non-profit social enterprise (founded 2000, with roots in a late-1970s University of Pennsylvania/IBM vocational training program) that delivers outsourced contact center and IT help desk services, primarily to U.S. federal and state government agencies, while employing professionals with disabilities, veterans, and disadvantaged individuals. Service offerings include inbound/outbound contact center operations, 24x7 telephone answering, Tier I/II IT help desk support, custom CRM development, vocational training, case management, assistive technology, and specialized recruitment and disability counseling. The company operates from four primary sites — Philadelphia (headquarters and contact center), Wyomissing (Pennsylvania State Police IT Help Desk), Newark (NJ Division of Consumer Affairs), and Fort Knox (DoD/DMDC and U.S. Army HRSC), with a NASA Shared Services Center team at Stennis Space Center.
Tech architecture is anchored on the Genesys Cloud platform (migrated from on-premises in December 2025) augmented by ServiceNow ticketing integration, the proprietary Call Tracker CRM, and capabilities listed under GSA IT-70 Schedule SIN 132-20 (AI, chatbots, RPA, IVR, speech recognition, text-to-speech). The company's "Return on Inspiration Model" is its branded service-delivery methodology combining needs analysis, technology deployment, six weeks of minimum agent training, and continuous improvement.
Revenue is generated through government and commercial contracts accessed primarily via GSA IT-70 Schedule (contract #47QTCA19D00JG, valid through August 2029), the AbilityOne program, and state use partnerships. The company self-discloses "over $79 Million in estimated annual revenue" from projects, with majority of revenue from public-sector clients. Customer names include U.S. Department of Defense / DMDC, U.S. Army Human Resources Services Center, NASA Shared Services Center, Pennsylvania State Police, NJ Division of Consumer Affairs, Pennsylvania DHS, Pennsylvania Department of Labor and Industry, Pennsylvania ACA Consumer Services, and PECO (Exelon). Pricing is negotiated rather than publicly disclosed; multi-year contract structures prevail. As a non-stock non-profit, InspiriTec has no disclosed funding rounds, parent company, or ownership stakeholders beyond its Board of Directors.
InspiriTec firmographics
Firmographics- Name
- InspiriTec
- Legal name
- InspiriTec, Inc.
- Website
- https://inspiritec.org
- Company type
- Private
- Founded year
- 2000
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- InspiriTec is a Philadelphia-based non-profit social enterprise that delivers outsourced contact center and IT help desk services to U.S. federal and state government agencies, employing professionals with disabilities, veterans, and disadvantaged individuals across sites in Pennsylvania, New Jersey, Kentucky, and Mississippi.
- Ownership category
- akta.pro rank
InspiriTec industry classification
Industry- Product category
- Contact Center and IT Help Desk Services
- NAICS
- Vocational Rehabilitation Services (6243), Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412), Temporary Help Services (56132)
- SIC
- Services-Social Services (8300), Services-Employment Agencies (7361)
- akta.pro primary industry
- Technical Support & Helpdesk Contact Centers (BPAAAAAI)
- akta.pro secondary industries
- Disability Services & Assistive Solutions (Accessibility, Assistive Tech) (BPAGALAM), Employment & Job Readiness Support Services (BPAGAEAJ)
Keywords
Where InspiriTec is headquartered
LocationHeadquarters
- HQ city
- Philadelphia
- HQ country
- United States
- HQ region
- North America
Offices5 records
Markets served
InspiriTec business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Government Contact Center Services: Contact center and IT help desk services provided to federal and state government agencies under government contracts including GSA Schedule and AbilityOne. Generates majority of revenue from public sector clients.
- Commercial Contact Center Services: Contact center and IT support services provided to commercial enterprises, including state and federal government-adjacent commercial customers
- GSA IT 70 Schedule SINs: Federal supply schedule contract enabling provision of Automated Contact Center Solutions (ACCS) and IT Professional Services to all federal agencies. Provides streamlined procurement pathway for government buyers.
- Disability Consulting and Recruitment Services: Specialized recruitment and disability counseling services including job analyses, ADA compliance evaluation, workplace accessibility assessments, and disability sensitivity training
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | GSA IT 70 Schedule Contract - Automated Contact Center Solutions (SIN 132-20) |
| Other | Multi-year contract | GSA IT 70 Schedule Contract - IT Professional Services (SIN 132-51) |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels7 records
InspiriTec product offering
Product offeringCore offering
InspiriTec delivers inbound and outbound contact center services and IT help desk support to federal and state government agencies as well as commercial enterprises. Its workforce of professionals with disabilities, veterans, and disadvantaged individuals operates from facilities in Philadelphia, Wyomissing, Newark, Fort Knox, and Bay St. Louis (NASA Stennis), handling more than 250,000 contacts per month and supporting mission-critical services for clients including the U.S. Army, DoD DMDC, NASA, Pennsylvania State Police, and New Jersey Division of Consumer Affairs.
Product overview
InspiriTec is a social enterprise offering an integrated portfolio of contact center and IT support services through multiple coordinated product lines. The core offerings include Contact Center Services (inbound/outbound calls, 24×7 answering, customer service) and IT Help Desk Services (Tier I/II support, systems administration). Supporting modules include Specialized Recruitment & Disability Counseling, Vocational Training Programs, Case Management Services, and Assistive Technology Services—all focused on employing professionals with disabilities, veterans, and disadvantaged individuals. The Return on Inspiration Model serves as the proprietary service delivery methodology across all engagements. For government clients, the GSA IT-70 Schedule provides federal procurement access. Custom CRM System Development and Disaster Recovery Planning are additional service offerings. The company operates primarily for government agencies (NASA, U.S. Army, Pennsylvania State Police, New Jersey DCA) and commercial customers, with projects generating over $79 million in estimated annual revenue.
Differentiator
Problem solved
Functional benefit
Products and services
- Contact Center Services
- IT Help Desk Services
- Specialized Recruitment & Disability Counseling
- Vocational Training Programs
- Military Veterans Programs
- Assistive Technology Services
Quantifiable outcome
- 15% reduction in operating costs achieved through Genesys Cloud migration
- +6 more outcomes
Companies that use InspiriTec
Customer profileNamed customers9 records
Segments4 records
Ideal customer profiles3 records
InspiriTec technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
AI capability9 records
Feature5 records
InspiriTec partnerships and signals
Strategic signalScale indicators15 records
Recent moves11 records
Expansion highlights6 records
InspiriTec competitors and assessment
Company assessmentDirect peers
- National Industries for the Blind (NIB): Central nonprofit agency coordinating AbilityOne contracts for agencies serving people who are blind; operates and supports contact center and administrative services for federal clients. Direct AbilityOne peer competing for similar federal set-aside opportunities.
- Melwood: Nonprofit social enterprise providing contact center, IT, and workforce development services while employing people with disabilities. Operates federal contracting programs comparable to InspiriTec's GSA/AbilityOne contracts.
- SourceAmerica: AbilityOne-designated central nonprofit agency that has recognized InspiriTec multiple times and previously employed InspiriTec's Program Director Peggy Gritt. Operates competing AbilityOne network agencies and supports contact center programs for federal agencies.
- PRIDE Industries: AbilityOne-affiliated nonprofit providing contact center, IT, and facilities services while employing people with disabilities. Direct competitor in federal set-aside contracting; InspiriTec's Senior Advisor Casey Blake was previously COO of PRIDE Industries managing $450M P&L.
Broad incumbents
- Maximus: Large publicly-traded government services BPO providing citizen engagement contact center work for federal agencies (similar clients: state health/human services, federal civilian). Direct competitor on full-and-open contracts where InspiriTec must compete on price outside of AbilityOne set-asides.
- Goodwill Industries International: Largest nonprofit social enterprise network providing workforce development and contract services including contact center operations through local Goodwill chapters. Operates AbilityOne-affiliated programs at much larger aggregate scale than InspiriTec.
- Conduent: Publicly-traded BPO providing government contact center and citizen services at massive scale, including health insurance exchanges and human services customer support — overlapping with InspiriTec's Pennsylvania ACA and DHS contracts.
- TTEC (TeleTech): Large global BPO providing omnichannel customer experience and contact center services, including government and healthcare segments. Competitor for federal IT help desk and customer engagement contracts where InspiriTec competes outside AbilityOne framework.
Regional players
- Best Buddies International: Disability-focused nonprofit organization. Adjacent mission peer; not a direct service-delivery competitor but shares social enterprise mission and federal advocacy footprint relevant to AbilityOne ecosystem.
Emerging players
- CDS (Computer Data Sciences): Mid-size government IT services contractor with federal civilian and defense clients; comparable in offering IT help desk, ServiceNow-based support, and contact center solutions to federal agencies. Smaller-scale emerging peer in the GSA Schedule space.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
InspiriTec social profiles
Digital presenceInspiriTec compliance and trust
Trust signalCompliance8 records
InspiriTec financial estimates
Financial estimateRevenue estimate
Valuation estimate
InspiriTec leadership team
Management profileNumber of profiles
Profiles12 records
InspiriTec funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
InspiriTec M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about InspiriTec
What does InspiriTec do?
InspiriTec delivers inbound and outbound contact center services and IT help desk support to federal and state government agencies as well as commercial enterprises. Its workforce of professionals with disabilities, veterans, and disadvantaged individuals operates from facilities in Philadelphia, Wyomissing, Newark, Fort Knox, and Bay St. Louis (NASA Stennis), handling more than 250,000 contacts per month and supporting mission-critical services for clients including the U.S. Army, DoD DMDC, NASA, Pennsylvania State Police, and New Jersey Division of Consumer Affairs.
Is InspiriTec a public or private company?
InspiriTec is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was InspiriTec founded?
InspiriTec was founded in 2000. It employs 501 to 1,000 people.
Where is InspiriTec based?
InspiriTec is headquartered in Philadelphia, United States, in the North America region.
How does InspiriTec make money?
Four revenue lines are on record. Government Contact Center Services are the primary driver. The others are commercial Contact Center Services, GSA IT 70 Schedule SINs and disability Consulting and Recruitment Services.
Who are InspiriTec's main competitors?
Direct peers on record are National Industries for the Blind (NIB), Melwood, SourceAmerica and PRIDE Industries. Broad incumbents are Maximus, Goodwill Industries International, Conduent and TTEC (TeleTech). Best Buddies International is listed as a regional player. CDS (Computer Data Sciences) is listed as an emerging player.
Does InspiriTec have an API?
No public API is recorded for InspiriTec.
What industry is InspiriTec in?
InspiriTec's product category is Contact Center and IT Help Desk Services. Its primary akta.pro industry code is BPAAAAAI, Technical Support & Helpdesk Contact Centers, with a secondary code of BPAGALAM, Disability Services & Assistive Solutions (Accessibility, Assistive Tech). Its NAICS code is 6243 and its SIC code is 8300.