What Caine & Weiner does

Caine & Weiner Company, Inc. is a privately held, California-based accounts receivable management (ARM) firm founded in 1930, providing commercial and consumer debt collection, first-party outsourcing, healthcare revenue cycle management, international collections, and affiliated legal services. The company serves enterprise and mid-market clients across more than two dozen industries, with stated penetration of 20% of Fortune 500 companies, and operates five U.S. collection centers (Sherman Oaks, Schaumburg, Buffalo, Louisville, Dallas/Denison) plus international coverage in 90+ countries via a partnership with International Credit Exchange (ICE). Its technology stack centers on Columbia Ultimate's The Collector System, augmented by Acumen algorithmic scoring, Quantum II predictive dialing, LexisNexis/Experian/TransUnion data integrations, and a proprietary PIF-2 three-tiered file management process; client engagement is supported by the CW Connect web portal.

The business model is primarily contingency-based: commercial and consumer collections are priced as a percentage of amounts recovered, aligning the agency with creditor outcomes, while ancillary services use flat-fee (ContactMaster letter writing) or professional-services pricing (Surrogate Voice first-party outsourcing, Caine & Weiner Medical managed RCM). Recent strategic activity has been heavily M&A driven, with the 2024 acquisition of Collection Consultants of California (rebranded as Caine & Weiner Medical) and a 2024 strategic merger with BARR Credit Services, alongside the launch of the Cash-to-Receivable Solution and physical expansion in Texas. The company maintains a rare combination of industry certifications (CLLA Certified Agency, CCAA, SOC 1 Type 2, ISO/IEC 27001:2013, HIPAA) and is led by Chairman & CEO Greg A. Cohen, with a tenured executive bench and a healthcare-focused subsidiary led by CEO Matt Logan.

Name

Caine & Weiner

Legal name

Caine & Weiner Company, Inc.

Website

https://caine-weiner.com

Company type

Private

Founded year

1930

Operating status

Operating

Headcount range

251–500 employees

Short description

Caine & Weiner is a privately held, California-based accounts receivable management firm founded in 1930 that provides commercial and consumer debt collection, healthcare revenue cycle management, first-party outsourcing, and international collections to enterprise and mid-market clients across the U.S. and 90+ countries.

Ownership category

akta.pro rank

Product category

Commercial Debt Collection Services

NAICS

Collection Agencies (56144), Collection Agencies (561440)

SIC

Services-Consumer Credit Reporting, Collection Agencies (7320)

akta.pro primary industry

Third-Party Debt Collection Agencies (Consumer & Commercial) (BPAAAEAB)

akta.pro secondary industries

Specialty & Regulated Collections (Medical, Student Loan, Government, HOA) (BPAAAEAJ), Third-Party Collection Agencies (Consumer) (FSAKAJAB), First-Party (In-House) Collections & Servicing (FSAKAJAA), Legal Collections Support (Pre-Lit, Litigation Admin, Judgment Recovery) (BPAAAEAH)

Keywords

• Commercial debt collection
• Consumer debt recovery
• Healthcare receivables management
• Accounts receivable services
• First party outsourcing

Headquarters

HQ city

Sherman Oaks

HQ country

United States

HQ region

North America

Offices7 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others

Revenue model

1. Contingency-Based Commercial Collections: The primary revenue model for commercial collections. Files are handled on a contingency basis — if Caine & Weiner does not collect, they do not charge. This means fees are a percentage of amounts recovered, aligning incentives between the agency and the creditor client.
2. Contingency-Based Consumer Collections: Consumer 3rd party debt collection services are handled on a contingency basis — no recovery, no charge. The company also offers credit reporting to the three major credit reporting agencies on appropriate accounts as an included service.
3. ContactMaster Flat-Fee Letter Writing: A flat-fee letter writing program where cost is charged per file or per letter sent. Cost covers handling, postage, and mailing, varying by number of files placed and number of letters sent per file. This is a fixed per-unit price model distinct from contingency.
4. 1st Party Outsourcing (Surrogate Voice Program): First-party outsourcing services where Caine & Weiner acts as an undetected extension of the client's team to manage past-due customer accounts. This is a cost-effective outsourcing solution developed for clients addressing business downsizing, typically billed on a negotiated per-account or flat fee basis.
5. Healthcare Early-Out Billing Services: Caine & Weiner Medical provides revenue cycle management and early-out billing services for healthcare organizations, including insurance eligibility verification, denial management, patient statements, and financial assistance processing. These are typically billed as professional/managed services.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels8 records

Core offering

Caine & Weiner is a U.S. commercial and consumer debt collection agency that recovers delinquent accounts receivable on a contingency fee basis for business clients. Its offerings span B2B commercial collections, consumer third-party debt recovery, healthcare revenue cycle management (Caine & Weiner Medical), first-party outsourcing (Surrogate Voice Program), flat-fee letter writing (ContactMaster), and international debt recovery through the International Credit Exchange (ICE) partnership. The firm operates five U.S. collection centers and supports clients in over 90 countries.

Product overview

Caine & Weiner offers a unified accounts receivable management platform with multiple integrated product lines. The core offerings include Commercial Collections and Consumer Collections for B2B and consumer debt recovery respectively. The subsidiary brand Caine & Weiner Medical (formerly Collection Consultants of California) provides healthcare-specific revenue cycle management. Supporting modules include the Surrogate Voice Program for 1st party outsourcing, ContactMaster for letter writing, Global Receivable Solutions for international collections, and an affiliated law firm for litigation services. All operations are supported by the CW Connect client portal and PIF-2 process methodology.

Differentiator

Problem solved

Functional benefit

Brands

• CW Connect: Client access portal providing real-time account information and debtor collection status tracking.
• Surrogate Voice Program
• ContactMaster
• Caine & Weiner Medical
• Global Receivable Solutions

Products and services

• Commercial Collections
• Consumer Collections
• Caine & Weiner Medical (Healthcare RCM)
• Surrogate Voice Program (1st Party Outsourcing)
• ContactMaster (Flat-Fee Letter Writing)
• Global Receivable Solutions (International Collections)
• Cash-to-Receivable Solution
• CW Connect (Client Portal)
• Law Offices of Pucin & Friedland, P.C. (Affiliated Legal Services)

Quantifiable outcome

• Over $1 billion in placed accounts annually (company-disclosed)
• +5 more outcomes

Named customers22 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature8 records

Partnerships

14 partnerships are on record, tiered core, supporting and minor.

• International Credit Exchange (ICE)coreStrategic or Co-development PartnerInternational Credit Exchange (ICE) is Caine & Weiner's strategic partner for global debt recovery, investigations, and risk management services. ICE has a combined presence of more than 4,000 credit and collection professionals in over 90 countries, providing local 'on the ground' expertise. The partnership enables Caine & Weiner to offer international commercial collections spanning Argentina, Australia, Austria, Bahrain, Bangladesh, Belgium, Bermuda, Botswana, Brazil, Bulgaria, Burma, Cambodia, Canada, Caribbean, Chile, China, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Egypt, El Salvador, Estonia, Fiji, Finland, France, Germany, Ghana, Greece, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Kenya, Korea (South), Kuwait, Laos, Lithuania, Macedonia, Malawi, Malaysia, Malta, Mauritius, Mexico, Moldova, Monaco, Netherlands, New Zealand, Nigeria, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Serbia, Singapore, Slovenia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Trinidad and Tobago, Tunisia, Turkey, Uganda, United Kingdom, United Arab Emirates, USA, and Zambia.
• The Law Offices of Pucin & Friedland, P.C.coreStrategic or Co-development PartnerPucin & Friedland, P.C. is Caine & Weiner's affiliated legal entity serving creditors' rights throughout the entire recovery cycle, with focus on pre-litigation and litigation services. Their attorneys are specifically trained in negotiation, financial analysis, skip tracing, and reporting. The firm is strategically located in Caine & Weiner's Chicago and Los Angeles collection centers. Caine & Weiner and P&F share the same collection system and database, eliminating redundancy and information loss. Clients can view account notes from both C&W and P&F through the CW Connect Online Portal 24/7.
• LexisNexissupportingTechnology or IntegrationLexisNexis provides Caine & Weiner Medical with a direct connection to over 78 billion current public records to help detect fraud, verify identities, and conduct investigations as part of the data services supporting account recovery.
• ExperiansupportingTechnology or IntegrationExperian provides Caine & Weiner Medical with critical debt recovery information including credit-based scoring, consumer contact data, and analytical services (including Experian Educator and Vantage Score tools).
• TransUnion / eBureausupportingTechnology or IntegrationTransUnion and eBureau provide Caine & Weiner Medical with data and predictive analytic models for effective and accurate propensity-to-pay scoring and analytics supporting account recovery prioritization.
• Columbia UltimatesupportingTechnology or IntegrationColumbia Ultimate's The Collector System is the core collection technology platform used across Caine & Weiner's national collection centers. The system is integrated with industry leading business partners for account segmentation, scrubbing, and location services.
• ACHC (Accreditation Commission for Health Care)supportingOthersCaine & Weiner Medical is a member of ACHC (Accreditation Commission for Health Care), a healthcare accreditation organization.
• MGMA (Medical Group Management Association)supportingOthersCaine & Weiner Medical maintains membership in MGMA, with Heather Turcany serving on the board and as Affiliate Committee Chair for multiple state MGMA chapters.
• HFMA (Healthcare Financial Management Association)supportingOthersCaine & Weiner Medical is actively involved with HFMA, with executives serving on HFMA Southern California board and educational initiatives. Both Matt Logan and Monica Murphy are involved in HFMA.
• AAHAM (American Association of Healthcare Administrative Management)supportingOthersCaine & Weiner Medical actively supports the educational initiatives of AAHAM, with Matt Logan holding a board position on the AAHAM Western Region Chapter.
• ACA InternationalsupportingOthersCaine & Weiner Medical is a member of ACA International, a collections industry association. Their recovery specialists also have access to MBAC certifications from AAPC accredited institutions.
• Better Business Bureau (BBB)minorOthersCaine & Weiner Medical maintains Better Business Bureau accreditation and membership.
• AcumensupportingTechnology or IntegrationAcumen provides algorithmic scoring software used by Caine & Weiner for commercial collection account prioritization, enabling intelligent scoring and optimal account treatment strategies.
• Quantum II Integrated Predictive DialersupportingTechnology or IntegrationThe Quantum II Integrated Predictive Dialer is used across Caine & Weiner's collection centers for outbound calling operations, maximizing agent efficiency and contact rates.

Scale indicators8 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• PRA Group (Portfolio Recovery Associates): PRA Group is a major publicly traded debt purchaser and recovery company that buys and collects portfolios of defaulted consumer receivables. It is directly comparable to Caine & Weiner's commercial and consumer recovery operations, with overlapping creditor relationships and contingency fee mechanics, though PRA is more concentrated in debt buying.
• I.C. System: I.C. System is a privately held, family-owned commercial and consumer third-party collection agency headquartered in Minnesota. It is one of the closest direct competitors to Caine & Weiner in mid-market and enterprise commercial collections, with a similarly long-tenured client base and contingency fee model.
• The CMI Group: The CMI Group is a U.S. commercial and consumer third-party collection agency offering ARM services across healthcare, retail, financial services, and government. It directly competes with Caine & Weiner in commercial B2B collections and shares a similar mid-size agency positioning with multi-vertical specialism.
• GC Services (now part of APAC/Exela): GC Services was one of the largest U.S. consumer debt collection agencies and remains a direct competitor to Caine & Weiner in high-volume consumer placements, including government, utility, and retail accounts, with overlapping contingency fee economics.
• EOS Solutions (EOS Group): EOS Solutions is a major European-headquartered international receivables management firm with U.S. presence through EOS Holdings, providing commercial B2B and consumer collections. It is directly comparable to Caine & Weiner via cross-border capabilities via partner networks and similar client base among multinational corporate creditors.
• Encore Capital Group (Midland Credit Management): Encore Capital Group is a leading publicly traded debt buyer and recovery firm operating through Midland Credit Management in the U.S. While larger and more portfolio-driven than Caine & Weiner, it is directly comparable as a contingency-fee-driven ARM enterprise with overlapping creditor customers and similar regulatory exposure.
• BARR Credit Services: BARR Credit Services is a U.S. commercial and consumer collection agency that announced a strategic merger with Caine & Weiner in 2024, both having 90+ years of tenure. It is a direct peer in third-party ARM with comparable vertical coverage, international reach, and client base among Fortune 500 and mid-market creditors.
• NCO Financial Systems (APAC Customer Services): NCO Financial Systems is one of the largest U.S. third-party collections agencies, acquired by APAC Customer Services, providing consumer and commercial collections with similar multi-vertical exposure. It is a direct peer in servicing large enterprise and first-party outsourcing clients, competing head-to-head with C&W on Fortune-class RFPs.
• Transworld Systems: Transworld Systems is a U.S. provider of outsourced receivables management, primarily serving small and mid-market businesses through its Commercial Division. It directly competes with Caine & Weiner in B2B commercial collections and offers comparable contingency and fee-for-service products.

Emerging players

• Waystar (Naviant / Healthcare RCM): Waystar is a healthcare revenue cycle management software platform that competes with Caine & Weiner Medical in early-out, eligibility, and patient-pay workflows. While positioned as enterprise RCM software rather than an agency, it overlaps on healthcare receivables optimization and could displace portions of Caine & Weiner Medical's outsourced services over time.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/caineandweiner

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles25 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Caine & Weiner