What Mantle Solutions does

Mantle Solutions Pvt. Ltd. is a wholly-owned offshore technology and professional services subsidiary of Lulu Group International, incorporated in India and headquartered at the 9th floor of LuLu Cyber Tower 2 in Infopark SEZ, Kakkanad, Kochi. Founded in 2018, the company operates exclusively as Lulu Retail's captive Global Capability Centre (GCC), with Lulu Retail being a diversified conglomerate headquartered in Abu Dhabi, UAE, operating across 25 countries with USD 8 billion in annual turnover. The firm delivers four integrated service lines: Technology Services (ERP development, SAP functional support including SAP Hybris, network and security operations including SOC/SIEM/XDR/EDR, and Point of Sale production support); E-commerce Services (digital marketing, content management, social media promotion, and brand image management); Business Services (invoice validation, payroll, vendor reconciliations, procurement support, accounting and audit support, and MIS reporting and analytics); and Customer Support Services (round-the-clock customer care).

The technology stack spans SAP (functional and Hybris), Angular, PHP, ASP.NET/ASP.NET Core, JavaScript, TypeScript, Node.js with Express.js, PostgreSQL, MSSQL, RESTful and SOAP APIs, with cloud capabilities on AWS and Azure. The company employs 2,000+ professionals and operates from two Indian locations: the main Kochi facility (built to scale to 3,000 professionals) and a Center of Excellence in Whitefield, Bangalore inaugurated on 31 July 2024, dedicated to data analytics. A LuLu Innovation Hub was launched at the Kochi headquarters in March 2024 as Phase 2 of the company's growth.

Mantle Solutions' business model is a captive professional services / GCC structure: revenue flows exclusively from Lulu Retail through service-level agreements covering technology, e-commerce, business process, and customer support work. There is no external go-to-market motion, no third-party customer logos, and no publicly disclosed pricing. The firm is led by Shahirkhan K.I. as Director and CEO, with strategic oversight from Lulu Group Chairman and Managing Director Yusuff Ali M.A., Executive Director of Global Operations Ashraf Ali M.A., and Group CIO Mohamed Anish. Operating geographies are limited to India, where the delivery centers reside, while end-client operations span the parent group's 25-country footprint.

Name

Mantle Solutions

Legal name

Mantle Solutions Pvt. Ltd.

Website

https://mantlesolutions.in

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Mantle Solutions is a wholly-owned offshore technology and professional services subsidiary of Lulu Group International, operating as Lulu Retail's captive Global Capability Centre in India with 2,000+ professionals delivering IT, e-commerce, BPO, and customer support services.

Ownership category

akta.pro rank

Product category

IT Services and Business Process Outsourcing

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Business Support Services (5614)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Processing & Data Preparation (7374)

akta.pro primary industry

Managed DevOps / Platform Operations (Run & Operate) (BPAEAKAO)

Keywords

• IT services
• Business process outsourcing
• E-commerce operations
• Retail technology support
• Customer support services

Headquarters

HQ city

Kochi

HQ country

India

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Technology Services: Provides technology expertise including ERP development, network & security services, and POS support to Lulu Retail in a professional and structured manner. Operates as an offshore service center generating revenue through professional services contracts.
2. E-commerce Operations: Dedicated e-commerce specialists supporting digital marketing, content management, and social media promotion for Lulu Retail's online presence and brand image maintenance.
3. Business Process Outsourcing: Business support services including invoice validation and verification, payroll management, vendor reconciliations, procurement support, accounting & audit support, and MIS reporting & analytics.
4. Customer Care Support: Round-the-clock customer care support delivering swift and accessible customer service at highest standards of excellence.

Go-to-market motion2 records

Distribution channels1 record

Marketing channels7 records

Core offering

Mantle Solutions is an offshore technology and professional services firm that delivers four integrated service lines to Lulu Retail: Technology Services (ERP development, SAP functional support, network and security, POS support), E-commerce Services (digital marketing, content and social media management), Business Services (invoice validation, payroll, vendor reconciliations, procurement, MIS reporting), and Customer Support Services (24/7 customer care). It operates as the dedicated Global Capability Centre for Lulu Retail from offices in Kochi and Bangalore, India.

Product overview

Mantle Solutions is an offshore registered technology and professional services firm for Lulu Retail, offering a portfolio of integrated services rather than a single unified product. The company delivers four core service offerings: Technology Services (covering ERP development, network & security, and Point of Sale support), E-commerce Services (including digital marketing, content management, and social media promotion), Business Services (including invoice validation, payroll management, vendor reconciliations, procurement support, and MIS reporting), and Customer Support Services (providing 24/7 customer care across multiple channels). These services work together to support Lulu Retail's vision of delivering unparalleled customer experiences across their retail operations.

Differentiator

Problem solved

Functional benefit

Brands

• Mantle Care: CSR identity focused on corporate social responsibility, community support, health and wellness collaborations, women's empowerment, and education and skill-building initiatives.

Products and services

• Technology Services

Quantifiable outcome

• Staff strength of more than 2,000 professionals
• +3 more outcomes

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Two partnerships are on record, tiered minor and core.

• Arike (Palliative Homecare NGO)minorOthers · 1 January 2024Mantle Solutions partners with Arike, a palliative homecare NGO based in Kerala, through its CSR initiative 'Mantle Care: Touching Lives with Purpose'. The partnership provides compassionate care to people during critical life moments, supporting 24/7 call center services for urgent care, essential medical equipment to patients, and empowerment of caregivers who deliver physical and emotional support daily.
• LuLu Group InternationalcoreOthersMantle Solutions is the registered offshore technology and professional services firm wholly owned and operated as part of Lulu Group International. The company was launched in 2018 as an offshore IT service and BPO centre to support Lulu Retail's operations. All services are exclusively dedicated to Lulu Retail's GCC (Global Capability Centre) operations.

Scale indicators6 records

Recent moves8 records

Expansion highlights4 records

Direct peers

• LTIMindtree: Mid-to-large Indian IT services firm with strong retail and BFSI verticals offering ERP, digital, and BPO capabilities. Comparable scale and service-mix to Mantle and a likely alternative vendor if Lulu Retail ever externalized the mandate.
• ITC Infotech: Captive IT services arm of ITC Limited, providing technology and business process services exclusively to its parent conglomerate. Closest structural comparable to Mantle as a wholly-owned GCC-style subsidiary serving a single diversified Indian-origin parent.
• Mphasis: Indian IT services firm with deep enterprise application and BPO capabilities, including retail-sector work. Comparable in scale and service portfolio breadth (development, infrastructure, BPO) to Mantle.
• Genpact: Global professional services and BPO firm with strong domain expertise in consumer goods, retail, and finance. Directly comparable on the business services and process outsourcing components of Mantle's mandate.
• Firstsource Solutions: India-based BPO and IT services firm focused on customer experience, finance & accounting, and back-office operations. Closely comparable to Mantle's BPO and customer support service lines.

Broad incumbents

• Tata Consultancy Services: Largest Indian IT services firm with global retail vertical practice covering ERP, e-commerce, and managed services. Larger and broader than Mantle but represents the most likely external alternative for an enterprise GCC mandate of Lulu Retail's scale.
• Infosys: Top-tier global IT services firm with established retail/consumer goods practice covering digital, cloud, and BPO. Competes for large GCC mandates and offers overlapping capabilities to Mantle's service lines at much greater scale.
• Wipro: Global Indian IT services firm with consumer goods and retail vertical expertise spanning application development, infrastructure, and BPO. Comparable service breadth but vastly larger scale than Mantle.
• HCL Technologies: Large Indian IT services firm with strong infrastructure services and digital transformation practices. Overlaps with Mantle's network/security, ERP, and managed services offerings at significantly larger scale.
• Tech Mahindra: Global Indian IT services firm with retail, telecom, and BPO capabilities. Provides comparable application development and BPO services to Mantle and serves multiple Fortune-class retail clients.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/SolutionsMantle
• Facebookfacebook.com/mantlesolutions.in
• LinkedInlinkedin.com/company/mantle-solutions-pvt-ltd-a-lulu-group-international-company
• Instagraminstagram.com/mantlesolutions

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mantle Solutions