Cloud Tech Gurus
Cloud Tech Gurus is a vendor-neutral CX and AI transformation consulting firm that helps mid-market and enterprise contact centers (500-10,000+ seats) with vendor selection, AI readiness, and implementation support across Healthcare, Financial Services, Retail, and other verticals.
- Company typePrivate
- Founded2018
- HeadquartersPhoenix, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Cloud Tech Gurus does
Cloud Tech Gurus (CTG) is a vendor-neutral customer experience (CX) and artificial intelligence (AI) transformation consulting firm founded in 2018 and headquartered in Phoenix, Arizona. The company serves mid-market and enterprise contact center operators—primarily organizations with 500-10,000+ seats—across Healthcare, Financial Services, Retail, Telecom, Technology, and BPO sectors. Its core service is acting as an independent intermediary that advises enterprises on CX strategy, AI readiness, vendor selection, implementation oversight, and BPO procurement, deploying a network of 120-125+ former contact center Directors, VPs, and SVPs as the practitioner bench rather than generalist consultants.
The firm's technology stack is centered on a proprietary vendor intelligence database of 4,000+ hours of evaluation across 58 solution categories, refreshed with 50+ hours of research monthly, alongside a proprietary AI Readiness Framework and Vendor Evaluation Rubric. CTG does not build proprietary contact center or AI technology; instead, it curates the CX Marketplace—a vendor-neutral directory covering CCaaS, AI & Automation, Analytics, Workforce & Quality Management, Knowledge & Agent Assist, and Voice & Digital IVA—and matches enterprise clients with solutions from its network of 250+ vetted technology suppliers, 40+ BPO providers, and 500+ additional vendors accessed through distribution relationships.
CTG operates a hybrid business model combining three engagement structures: paid consulting engagements (premium fees at approximately half the cost of Big Four firms), free research shortlists, and free Guru-led sourcing. The free offerings are monetized through affiliate commissions and referral fees from technology suppliers, with participating Guru practitioners retaining 80% of supplier commissions in perpetuity. The company is privately held by co-founder Darren Prine (CRO) and CEO Fred Stacey (joined 2024), has no disclosed external funding, and operates globally with named customer engagements in the United States, United Kingdom, Australia, and Canada.
Cloud Tech Gurus firmographics
Firmographics- Name
- Cloud Tech Gurus
- Legal name
- Cloud Tech Gurus LLC
- Website
- https://cloudtechgurus.com
- Company type
- Private
- Founded year
- 2018
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Cloud Tech Gurus is a vendor-neutral CX and AI transformation consulting firm that helps mid-market and enterprise contact centers (500-10,000+ seats) with vendor selection, AI readiness, and implementation support across Healthcare, Financial Services, Retail, and other verticals.
- Ownership category
- akta.pro rank
Cloud Tech Gurus industry classification
Industry- Product category
- CX Consulting & Contact Center Advisory
- NAICS
- Management Consulting Services (54161)
- SIC
- Services-Management Consulting Services (8742)
- akta.pro primary industry
- Customer Experience (CX) & Digital Experience (BPAHAEAC)
- akta.pro secondary industry
- Industry/Vertical Cloud Platforms (e.g., Gov/Healthcare/Financial Cloud Regions) (HDABAAAL)
Keywords
Where Cloud Tech Gurus is headquartered
LocationHeadquarters
- HQ city
- Phoenix
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Cloud Tech Gurus business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D
Revenue model
- Paid Consulting Engagements: Expert guidance with measurable ROI. End-to-end project ownership from discovery through deployment for complex multi-vendor transformations. Clients pay for strategic advisory, assessment, and implementation oversight services.
- Supplier Commissions and Referral Fees: CTG receives commissions or referral fees from technology suppliers in their network when clients select those vendors. This allows CTG to provide free sourcing services to clients. Recommendations remain independent and based on best fit for client requirements.
- Free Guru-Led Sourcing: Full-service sourcing at no direct cost to clients. Vendors compensate CTG from their existing channel partner budget. Gurus earn 80% of supplier commissions in perpetuity when matching clients with solutions.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Paid Consulting: Expert guidance with measurable ROI, end-to-end project ownership from discovery through deployment |
| Freemium | Annual | Free Research Shortlists: Submit requirements, receive curated top-3 vendor shortlist within days |
| Freemium | Annual | Guru-Led Sourcing: Dedicated Guru runs complete sourcing project at no direct cost |
Go-to-market motion5 records
Distribution channels6 records
Marketing channels8 records
Cloud Tech Gurus product offering
Product offeringCore offering
Cloud Tech Gurus is a vendor-neutral CX consulting and Technology Services Distributor helping enterprises select, source, and implement contact center and AI solutions. Engagements span practitioner-led advisory (AI readiness assessments, vendor evaluation, enterprise roadmaps, implementation oversight) and procurement services across 250+ technology suppliers and 40+ BPO providers, delivered through a network of 120+ former contact center operators and supported by a curated CX Marketplace.
Product overview
Cloud Tech Gurus operates as a Technology Services Distributor and consulting firm providing a comprehensive CX and AI ecosystem. The platform combines practitioner-led consulting services (CTG Consulting, AI Readiness & Strategy, Implementation Support, Enterprise Roadmap Consulting) with vendor-neutral procurement services (Procurement, Vendor Selection, BPO/Outsourcing Procurement) and the CX Marketplace as a curated solutions directory. The portfolio includes solution categories such as CCaaS & Cloud Contact Center, AI & Automation, Analytics & Insights, Workforce & Quality Management, Knowledge & Agent Assist, and Voice & Digital IVA. GigCX provides flexible on-demand CX staffing. The company deploys 120+ former contact center executives to assess operations and build transformation strategies across AI and CX technology landscapes.
Differentiator
Problem solved
Functional benefit
Products and services
- CTG Consulting (CX Consulting & Transformation) Practitioner-led CX and AI consulting engagement helping enterprises navigate contact center technology decisions, delivered by 120+ former contact center operators. Includes AI Readiness and Strategy, Implementation Support, and Enterprise Roadmap modules.
- AI Readiness & Strategy Assessment Standalone assessment service that evaluates organizational AI maturity and produces a roadmap for deploying artificial intelligence across contact center operations, grounded in CTG's proprietary AI Readiness Framework.
- Implementation Support & Integration Services Practitioner-led consulting engagement spanning planning, configuration, and go-live phases to ensure successful deployment of CX and AI solutions, delivered as a standalone offering or bundled with sourcing.
- Enterprise Roadmap Consulting Comprehensive CX transformation strategy consulting that builds a roadmap aligned with business objectives and operational requirements for enterprise contact center programs.
- Technology Procurement & Vendor Selection Vendor sourcing and procurement service that leverages 4,000+ hours of vendor research and relationships with 250+ suppliers across CCaaS, AI, WFM, QM, and 50+ solution categories; includes Vendor Selection & Sourcing and Technology Procurement modules.
- BPO / Outsourcing Procurement Outsourcing partner matching service that vets and matches BPO providers to client requirements using a network of 40+ providers with proven execution capabilities, minimum 500 active seats, U.S. business hours coverage, and integrated technology strategy.
- GigCX Flexible CX Staffing Flexible, on-demand CX staffing service drawing from a pre-vetted network of experienced contact center professionals to provide a global on-demand virtual workforce of gig agents.
- CX Marketplace Curated CX and AI solutions marketplace that aggregates third-party vendor offerings across categories (CCaaS, AI & Automation, Analytics, WFM, Knowledge & Agent Assist, Voice & Digital IVA), business segments (Enterprise, Mid-Market, SMB), and industries, enabling enterprises to source, plan, and implement with vendor-neutral guidance.
Quantifiable outcome
- 70% faster client decision-making vs. industry average
- +4 more outcomes
Companies that use Cloud Tech Gurus
Customer profileNamed customers7 records
Segments8 records
Ideal customer profiles2 records
Cloud Tech Gurus technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability7 records
Feature4 records
Cloud Tech Gurus partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core and minor.
- iContact BPOcoreCTG collaborates with iContact BPO in evaluating and matching BPO providers with client needs, considering technology and operational factors. Both companies provide expert advisory services for CX outsourcing decisions.
- Five Star SolutionsminorSponsor of CTG Annual Cabana Pool Party 2026 at Customer Contact Week. Provides customer experience technology solutions.
- CH Consulting GroupminorSponsor of CTG Annual Cabana Pool Party 2026. Christa Heibel, Founder & CEO, speaks at CTG webinars on healthcare CX topics.
- AuthenticxminorSponsor of CTG Annual Cabana Pool Party 2026. Kevin O'Brien, Senior Product Marketing Manager, speaks at CTG webinars on conversational analytics.
- Upland SoftwareminorSponsor of CTG Annual Cabana Pool Party 2026. Enterprise software company serving contact center market.
- 250+ Technology SupplierscoreVetted technology suppliers in CTG's network including CCaaS, AI, WFM, QM, and 50+ other solution categories. Direct partnerships evaluated and maintained by CTG.
- 40+ BPO ProviderscoreVetted BPO providers with proven execution capabilities for outsourcing procurement matching. Minimum requirements: 500 active seats, U.S. business hours, integrated technology strategy.
- 500+ Additional Vendors (via Distribution)minorAdditional vendors accessible through strategic distribution relationships, expanding total ecosystem beyond direct partnerships.
Scale indicators10 records
Recent moves8 records
Expansion highlights6 records
Cloud Tech Gurus competitors and assessment
Company assessmentDirect peers
- DMG Consulting: Independent advisory and research firm focused exclusively on contact center, CX, and intelligent automation technologies. Directly comparable to CTG's niche specialization, vendor-neutral evaluation, and enterprise advisory offering for contact center transformations.
- ContactBabel: UK-based analyst firm specializing in contact center and customer service research, vendor analysis, and advisory. Strong overlap with CTG's vendor intelligence, CCaaS/WFM/QM coverage, and enterprise buyer advisory positioning.
Broad incumbents
- Gartner: Largest global IT research and advisory firm with a dedicated CX/contact center practice (Magic Quadrant for CCaaS, etc.). A broader incumbent whose vendor evaluation reports and enterprise advisory overlap with CTG's buyer-side intelligence and selection engagements.
- Forrester Research: Global research and advisory firm with deep coverage of CX, contact center, AI, and customer service operations. Competes with CTG for enterprise CX advisory and vendor selection mandates at the high end of the market.
- Accenture: Global management consulting and systems integration giant with a large CX/contact center transformation practice. Competes for enterprise CX transformation budgets and can bundle strategy, implementation, and managed services in ways CTG cannot.
- Deloitte: Big Four consulting firm with digital and customer transformation practices covering CX strategy, technology selection, and implementation. A direct competitor at the enterprise end where CTG reports it competes at half the cost.
- Avanade: Joint venture between Accenture and Microsoft focused on Microsoft ecosystem digital transformations including Dynamics 365 Contact Center. Competes for enterprise CX modernization mandates leveraging Microsoft-based CCaaS.
- McKinsey & Company: Top-tier global management consultancy with digital, operations, and customer experience practices serving large enterprises. Competes with CTG for high-end CX transformation and AI strategy advisory engagements.
Emerging players
- Telarus: Master agent / Technology Services Distributor connecting enterprises with technology suppliers (originally telecom, expanding into cloud/CC). Operates a comparable TSD/marketplace model with supplier commissions and channel partner economics, though focused on tech infrastructure rather than CX.
- Sandler Partners: Technology services distributor / master agent connecting enterprises with technology vendors (UC, CCaaS, cloud). Comparable TSD/marketplace model and commission economics to CTG, with overlapping supplier relationships in contact center and cloud infrastructure.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Cloud Tech Gurus social profiles
Digital presenceCloud Tech Gurus financial estimates
Financial estimateRevenue estimate
Valuation estimate
Cloud Tech Gurus leadership team
Management profileNumber of profiles
Profiles2 records
Cloud Tech Gurus funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Cloud Tech Gurus M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Cloud Tech Gurus
What does Cloud Tech Gurus do?
Cloud Tech Gurus is a vendor-neutral CX consulting and Technology Services Distributor helping enterprises select, source, and implement contact center and AI solutions. Engagements span practitioner-led advisory (AI readiness assessments, vendor evaluation, enterprise roadmaps, implementation oversight) and procurement services across 250+ technology suppliers and 40+ BPO providers, delivered through a network of 120+ former contact center operators and supported by a curated CX Marketplace.
Is Cloud Tech Gurus a public or private company?
Cloud Tech Gurus is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Cloud Tech Gurus founded?
Cloud Tech Gurus was founded in 2018. It employs 11 to 50 people.
Where is Cloud Tech Gurus based?
Cloud Tech Gurus is headquartered in Phoenix, United States, in the North America region.
How does Cloud Tech Gurus make money?
Three revenue lines are on record. Paid Consulting Engagements are the primary driver. The others are supplier Commissions and Referral Fees and free Guru-Led Sourcing.
Who are Cloud Tech Gurus's main competitors?
Direct peers on record are DMG Consulting and ContactBabel. Broad incumbents are Gartner, Forrester Research, Accenture, Deloitte, Avanade and McKinsey & Company. Emerging players are Telarus and Sandler Partners.
Does Cloud Tech Gurus have an API?
No public API is recorded for Cloud Tech Gurus.
What industry is Cloud Tech Gurus in?
Cloud Tech Gurus's product category is CX Consulting & Contact Center Advisory. Its primary akta.pro industry code is BPAHAEAC, Customer Experience (CX) & Digital Experience, with a secondary code of HDABAAAL, Industry/Vertical Cloud Platforms (e.g., Gov/Healthcare/Financial Cloud Regions). Its NAICS code is 54161 and its SIC code is 8742.