PetSuites

What PetSuites does

PetSuites of America (DBA: PetSuites) is a privately held US pet resort chain headquartered in Erlanger, Kentucky, operating 94 owned-and-operated physical resort locations across more than 20 states spanning the Southeast, Southwest, Midwest, Mid-Atlantic, and Western regions. Founded in 2001, the company provides boarding, daycare, grooming, training, and puppy preschool services for dogs and cats, targeting individual pet parents who travel, work, or otherwise require daytime or overnight pet care. The primary customer segments are traveling pet parents and working pet parents, with secondary segments in grooming, training, and early puppy development.

The service portfolio is anchored on overnight Boarding (Classic and Luxury canine suites plus 2-story feline condos), Daycare (All Day Play, Half Day, Day Boarding, Day Spa), Grooming & Spa (Mini Groom, Full Groom, Premium Bath, Exit Bath, Full Bath), Training & Enrichment (Stay and Study boarding programs, Tutor Sessions, Group Classes with AKC pathways, Private Lessons), and Puppy Preschool for puppies 3-6 months old. Supporting technology is limited to the Gingrapp third-party reservation and customer management portal and basic pet resort webcams for remote monitoring; there is no evidence of proprietary technology, mobile app, public API, or AI/ML capabilities.

PetSuites monetizes through a mix of one-time service fees (boarding, grooming, training, puppy preschool) and subscription recurring revenue (Daycare Membership tiers with 1, 2, or 3 days per week of unlimited play plus discounted boarding and priority access). Marketing and retention are driven by a tiered pricing architecture ($99 unlimited daycare first 30 days, first day free, first stay-and-play free, 20% off first full groom, birthday treat), a Pet Points Rewards loyalty program, referral incentives, and a Health Care Commitment Program reimbursing up to $500 of eligible veterinary expenses incurred during stays. Product partnerships with Purina (exclusive in-house boarding diet and Pro Plan Veterinary Supplements) and Virbac (CalmCare dental and pheromone products) provide retail revenue extensions at select locations.

Name

PetSuites

Legal name

PetSuites of America

Website

https://petsuitesofamerica.com

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

11–50 employees

Short description

PetSuites of America is a privately held US pet resort chain operating 94 owned-and-operated locations across 20+ states, offering boarding, daycare, grooming, training, and puppy preschool services to individual pet parents, with a subscription-based daycare membership layer driving recurring revenue.

Ownership category

akta.pro rank

Product category

Pet Care Services (Pet Boarding, Daycare, Grooming, and Training)

NAICS

Pet Care (except Veterinary) Services (81291), Pet Care (except Veterinary) Services (812910)

SIC

Hotels, Rooming Houses, Camps & Other Lodging Places (7000)

akta.pro primary industry

Luxury/Suite-Style Pet Hotel Boarding (HSANADAE)

akta.pro secondary industries

Dog Daycare with Boarding Add-On (Daycare + Overnight) (HSANAFAM), Pet Services (Grooming, Training, Daycare) (CRALAIAJ)

Keywords

• Pet boarding services
• Dog daycare services
• Pet grooming services
• Dog training programs
• Pet resort accommodations

Headquarters

HQ city

Erlanger

HQ country

United States

HQ region

North America

Offices93 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. Boarding Services: Overnight pet boarding with suite options including Classic Suite and Luxury Suite. All suites include room service, potty walks, plush bedding, daily housekeeping, and a Pawgress Report. Luxury suites include raised beds, personal TV, webcams, and choice of Group or individual Play.
2. Daycare Services: Daycare options including All Day Play (up to 8 hours), Half Day Play (up to 5 hours), Day Boarding (private room with 1-on-1 playtime), and Day Spa (bath or grooming with play session). Daycare membership plans available for recurring revenue.
3. Grooming Services: Grooming salon services including Mini Groom, Full Groom, Exit Bath, Premium Bath, and Full Bath. One-on-one grooming with the same groomer for personalized, stress-free experience.
4. Training Services: Training programs including Stay and Study (2, 3, or 4 week programs), Tutor Sessions (1-on-1 training during daycare or boarding), Group Classes (Good Dog Manners, Puppy Kindergarten), and Private Lessons.
5. Puppy Preschool: Early development program for puppies 3-6 months old teaching basic manners, social skills, crate training, problem-solving, and puppy etiquette through play sessions.
6. Daycare Membership: Subscription-based daycare membership offering unlimited play (1, 2, or 3 days per week), discounted daily rates, guaranteed availability, 10% off boarding suites, and priority boarding waitlist placement.
7. Partner Product Sales: Sale of partner products including Virbac CalmCare products (C.E.T. VEGGIEDENT Zen Tartar Control Chews, ZENIDOG Pheromone Products) and Purina Pro Plan Veterinary Supplements at select locations.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

PetSuites operates a chain of pet resort locations providing overnight boarding (Classic and Luxury suites, plus cat condos), supervised daycare (All Day Play, Half Day, Day Boarding, Day Spa), professional grooming, dog training programs, and a Puppy Preschool for young dogs. Services are delivered at 94 physical locations across 20+ US states, with reservations managed through a Gingrapp-powered web portal and on-site webcam monitoring available for suite guests.

Product overview

PetSuites operates as a pet resort chain offering a comprehensive suite of boarding, daycare, grooming, and training services for dogs and cats across over 90 locations in the United States. The core product portfolio centers on overnight Boarding (with Classic and Luxury suite options for canines, and 2-story cat condos for felines), complemented by Daycare services (All Day Play, Day Boarding, Day Spa, and Half Day options). Additional service modules include Puppy Preschool for young dogs, professional Grooming & Spa treatments, and Training & Enrichment programs (Stay and Study boarding programs, Tutor Sessions, Group Classes, and Private Lessons). The company also offers value-add programs including a Daycare Membership subscription, Pet Points Rewards loyalty program, and a Health Care Commitment Program providing up to $500 in veterinary expense reimbursement. All services are accessible through a web-based reservation system powered by Gingrapp.

Differentiator

Problem solved

Functional benefit

Products and services

• Boarding Overnight accommodation services for dogs and cats. Canine options include Classic Suite (private suite with room service, potty walks, plush bedding, daily housekeeping, and choice of playtimes) and Luxury Suite (expanded suite with raised beds, personal TV, webcams, and choice of group or individual play). Feline boarding offers 2-story cat condos with cozy beds, privacy panels, window or TV views, and daily housekeeping.
• Daycare Daytime pet care including All Day Play (up to 8 hours of play in indoor/outdoor areas), Day Boarding (private room with 1-on-1 playtime and multiple potty walks), Day Spa (bath or grooming combined with a play session), and Half Day All Day Play (up to 5 hours). Daycare Packages offer bundle pricing for frequent visits.
• Puppy Preschool Early development program for puppies aged 3-6 months teaching basic manners, social skills, crate training, and problem-solving through interactive games, toys, and social play sessions. Available Monday-Friday 7am-7pm and Saturday 7am-5pm.
• Grooming & Spa Professional pet grooming including Mini Groom (bath with light trimming, nail trim, ear cleaning), Full Groom (bath, haircut, nail trim, ear cleaning, finishing touches), Exit Bath (freshening bath after boarding or daycare), Premium Bath (full bath with teeth brushing, premium nail trim, special treatments), and Full Bath (deep-cleaning bath with blow dry, brush out). Delivered one-on-one with the same groomer for personalized, low-stress service.
• Training & Enrichment Dog training programs using positive reinforcement reward-based methods grounded in Applied Behaviorism. Offerings include Stay and Study (2, 3, or 4 week boarding training programs with personalized daily training), Tutor Sessions (1-on-1 training during daycare or boarding stays), Group Classes (Good Dog Manners with AKC Canine Good Citizen certification, Puppy Kindergarten for puppies 8-18 weeks), and Private Lessons (1-on-1 in-depth sessions).
• Daycare Membership Subscription program offering unlimited daycare (1, 2, or 3 days per week), discounted daily rates, guaranteed daycare availability, 10% off boarding suites, priority boarding waitlist access, one-time booking, custom scheduling, faster drop-off/pick-up, and automatic monthly billing. Individual and multi-pet options available.

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature2 records

Partnerships

Two partnerships are on record, tiered minor and core.

• VirbacminorOthersVirbac provides CalmCare products including C.E.T. VEGGIEDENT Zen Tartar Control Chews and ZENIDOG Pheromone Products (collars and gel diffusers) for sale at select PetSuites locations. These products support canine mental well-being and dental health. Virbac is a veterinary pharmaceutical company specializing in pet health products.
• PurinacoreOthersPurina Pro Plan Veterinary Supplements are offered at PetSuites locations, and Purina EN is the exclusive in-house diet option for boarding guests. Purina is a leading pet food and nutrition company. This partnership provides premium nutritional products for pets during their stays.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Dogtopia: Operates ~170 franchised dog daycare, boarding, and spa locations across the US and Canada. Most directly comparable competitor to PetSuites in scale, service mix (daycare + boarding + spa), and suburban market focus, though franchise model differs from PetSuites' corporate-owned footprint.
• Camp Bow Wow: Largest US franchised dog daycare and boarding chain with 200+ locations. Direct competitor in overnight boarding, daycare, and grooming; primarily franchise-driven growth versus PetSuites' owned-and-operated model.
• K9 Resorts Luxury Pet Hotel: Luxury dog boarding, daycare, and spa franchise with locations concentrated in the Northeast and Mid-Atlantic US. Closest match to PetSuites' luxury suite and webcam differentiation; both target the premium pet parent with suite-style accommodations.

Broad incumbents

• Best Friends Pet Hotel: Operates a portfolio of upscale pet resorts offering boarding, daycare, grooming, and training across the US. Comparable service set to PetSuites, typically located in suburban trade areas adjacent to PetSmart stores; broader incumbent with multi-decade brand history.
• PetSmart: Largest North American specialty pet retailer (1,600+ stores), operates PetsHotel in-store boarding and Doggie Day Camp at select locations. Indirect competitor for boarding/daycare and dominant distribution channel for many of the same products PetSuites sells (Purina, Virbac).

Emerging players

• Dog Days & Cat Naps: Multi-location pet resort operator in the Midwest US offering boarding, daycare, grooming, and training. Smaller scale than PetSuites but directly comparable in service mix and regional market overlap (Ohio/Midwest).
• Rover: Online marketplace connecting pet parents with pet sitters, boarders, and dog walkers. Competes with PetSuites for occasional boarding and pet-sitting demand via a different asset-light marketplace model rather than owned facilities.
• Petfolk: Tech-enabled veterinary care startup expanding into pet wellness services across the Southeastern US, overlapping with several PetSuites markets. Adjacent rather than directly competitive, but signals convergence of pet care service categories.

Regional players

• Wagging Tails: UK-based dog daycare, boarding, and grooming franchise with similar multi-service offering and premium positioning. Comparable operating model and service mix to PetSuites but operates in UK geography.
• Healthy Spot: Premium pet care chain offering daycare, grooming, retail, and veterinary services primarily in California. Comparable premium positioning and multi-service offering to PetSuites but geographically concentrated on the West Coast.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/petsuites
• Xx.com/petsuitesusa
• Facebookfacebook.com/petsuitesstayandplay

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PetSuites