Dialogues

What Dialogues does

Dialogues, operated under the legal entity Kanari, is a web-based B2B SaaS platform for customer experience management. The company was founded in 2016 in Bengaluru, India, and operates with a very small team of 1-10 employees. Its platform consolidates ten functional modules — Audit, Touchpoints, Reports, Surveys, Communication Templates, Email Lists, Campaigns, Cases, Dashboard, and Admin Console — into a single administrative interface, targeting enterprise B2B customers that need to manage customer feedback, audit activity, multi-channel outreach, and case resolution from one place. The product follows a platform-plus-modules architecture where the Dashboard and Admin Console provide the foundational layer and specialized modules address distinct CX workflows.

Underlying technology is a web-based SaaS delivery model with no disclosed API, SDK, or integration surface; the company does not publish a mobile app. Pricing is not publicly disclosed, and there is no evidence of a freemium or self-serve tier, implying sales-led enterprise distribution. The platform does not document any AI/ML capabilities, data flywheel mechanics, or proprietary models. Customer logos, revenue figures, and operating geographies are not disclosed in available source data, and the only documented capital event is a single funding round on 2020-05-05 with an undisclosed amount and unknown investors.

Leadership is led by co-founder and CEO Udai Kiran. The company holds no disclosed patents, certifications, partnerships, or regulatory actions. The brand "Dialogues" is a doing-business-as name of Kanari, which holds the platform copyright. Overall, the company presents as an early-stage, minimally-capitalized CX SaaS vendor serving a small enterprise customer base, with limited public visibility into commercial traction.

Name

Dialogues

Legal name

Kanari

Website

https://dialogues.space

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

1–10 employees

Short description

Dialogues (operated by Kanari) is a Bengaluru-based B2B SaaS platform that provides enterprise customers an integrated suite of modules for audit, surveys, touchpoints, campaigns, and case management within a single customer experience management system.

Ownership category

akta.pro rank

Product category

Customer Experience Management Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Enterprise Work Management & Collaborative Workflow Platforms (HDAEAHAI)

Keywords

• Customer experience management
• Audit management software
• Survey management platform
• Campaign management tools
• Case management software

Headquarters

HQ city

Bangalore

HQ country

India

HQ region

Asia

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales

Core offering

Dialogues is a unified customer experience management SaaS platform that consolidates audit, touchpoint management, surveys, communication templates, email lists, campaign execution, case management, reporting, and administration in a single web application. The platform follows a platform-plus-modules architecture where the Dashboard and Admin Console provide the foundational interface and specialized functional modules handle specific aspects of customer feedback, audit tracking, campaign execution, and case resolution.

Product overview

Dialogues is a unified customer experience management platform that consolidates multiple modules including Audit, Touchpoints, Reports, Surveys, Communication Templates, Email Lists, Campaigns, Cases, Dashboard, and Admin Console. The platform follows a platform-plus-modules architecture, where the core Dashboard and Admin Console provide the foundational interface, while specialized functional modules handle specific aspects of customer feedback management, audit tracking, campaign execution, and case resolution. Copyright © Kanari. Rights Reserved.

Differentiator

Problem solved

Functional benefit

Products and services

• Dialogues Customer Experience Management Platform A unified web-based SaaS platform for B2B enterprises that consolidates audit feedback, touchpoint management, reporting, surveys, communication templates, email lists, campaigns, case management, dashboarding, and administration into a single integrated product for managing the end-to-end customer experience.

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Recent moves3 records

Expansion highlights3 records

Regional players

• SurveySparrow: SurveySparrow is an India-based enterprise survey and CX platform offering conversational surveys, feedback collection, and reporting. It is a strong regional competitor to Dialogues in the Indian market and similar SMB/enterprise segments.

Direct peers

• Qualtrics: Qualtrics is a leading enterprise experience management platform covering surveys, customer feedback, and analytics. It directly competes with Dialogues' Touchpoints, Surveys, and Reports modules for enterprise CX buyers.
• SurveyMonkey: SurveyMonkey provides survey creation, distribution, and feedback analysis tools widely used by enterprises. Its survey and feedback collection capabilities overlap directly with Dialogues' Surveys and Reports modules.
• Freshsurvey (Freshworks): Freshsurvey is a lightweight survey and feedback tool from Freshworks designed for experience management. It competes with Dialogues' Surveys and Reports modules, particularly in the SMB tier.
• Freshdesk (Freshworks): Freshdesk by Freshworks provides helpdesk, ticketing, and customer communication tools with strong traction in India and other markets. Its case management and email communication features overlap with Dialogues' Cases and Campaigns modules.
• Medallia: Medallia offers an enterprise experience management platform for capturing customer feedback, running surveys, and managing cases across touchpoints. It is a direct competitor to Dialogues' multi-module CX suite.
• CustomerGauge: CustomerGauge is a CX platform focused on survey-based feedback and account-level analytics for B2B enterprises. It directly competes with Dialogues' enterprise B2B feedback and survey use cases.
• Zoho Survey: Zoho Survey is a survey and feedback tool from the Zoho suite, targeting SMB and enterprise customers building customer experience workflows. It competes with Dialogues' Surveys module, especially in cost-conscious segments.

Broad incumbents

• HubSpot Service Hub: HubSpot Service Hub provides customer feedback, surveys, ticketing, and campaign tools as part of a broader CRM platform. It competes broadly with Dialogues' Cases, Surveys, and Campaigns modules within the mid-market and SMB segment.
• Zendesk: Zendesk is a leading customer service and engagement platform that includes ticketing, surveys, and case management. It overlaps with Dialogues' Cases and Surveys modules and is a broader incumbent in CX/EX.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat1 record

Key risks6 records

Key highlights5 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds1 record

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Dialogues