CITTA Brokerage Co.

What CITTA Brokerage Co. does

CITTA Brokerage Co. is a privately held, licensed U.S. customs brokerage firm headquartered in Ogden, Utah, specializing exclusively in duty drawback recovery for importers, exporters, and U.S. manufacturers. The firm helps clients recover up to 99% of customs duties, taxes, and fees paid on imported goods that are subsequently exported or destroyed, with a 5-year lookback window and an average 45-day payment cycle once CBP approves claims. It files 400+ drawback returns per year on behalf of clients spanning automotive parts distribution (Genuine Parts Company / NAPA), cosmetics and beauty products, and industrial distribution. CITTA collaborates with — rather than competes against — clients' existing customs brokers and freight forwarders, positioning itself as a specialty overlay focused solely on drawback.

The firm's core technology is an AI-assisted document processing workflow that reads, classifies, and structures over 5,000 pages simultaneously across 200+ file types and multiple languages, extracting data from commercial invoices, CBP 7501 entries, bills of lading, and packing lists. The system flags discrepancies and delivers field-level confidence scores, but every claim is reviewed and approved by a licensed customs broker, with pre-filing legal review by an in-house trade law attorney for complex or high-value claims. CITTA also operates a public-facing Duty Drawback Calculator for refund estimation, a 13-step Preliminary Questionnaire for prospect intake, and a content engine spanning blog, webinars, and case studies.

Commercially, CITTA runs a contingency-fee model with zero upfront cost and pay-as-you-go billing, earning transaction-based fees only when clients successfully recover duties. Distribution is direct enterprise field sales supported by referral partners (customs brokers, freight forwarders, supply chain partners) and self-serve website tools. The firm is led by CEO Scott Sorenson, with a small 11–50 person team that is actively expanding, including open roles in digital marketing and drawback analysis.

Name

CITTA Brokerage Co.

Legal name

CITTA Brokerage Company

Website

https://cittabrokerage.com

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

11–50 employees

Short description

CITTA Brokerage Co. is a licensed U.S. customs brokerage firm specializing in duty drawback recovery for importers, exporters, and manufacturers, using AI-assisted document processing combined with licensed human expert review on a contingency-fee basis.

Ownership category

akta.pro rank

Product category

Customs Brokerage Services

akta.pro primary industry

Customs Consulting & Brokerage Outsourcing (Managed Brokerage, Brokerage Operations) (TLACAFAI)

akta.pro secondary industries

Post-Clearance Compliance & Audit Support (Recordkeeping, Reconciliation, Appeals) (TLACAFAH), Customs Brokerage & Trade Compliance Management (TLAIANAD)

Keywords

• Customs brokerage services
• Duty drawback recovery
• Tariff refund services
• Customs compliance consulting
• Import duty recovery

Headquarters

HQ city

Ogden

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Performance-Based Drawback Recovery Fees: CITTA operates on a contingency/performance basis, meaning the company only earns fees when clients successfully recover duty refunds. This aligns incentives and ensures the firm is invested in maximizing client recovery amounts.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

CITTA Brokerage Co. is a licensed customs brokerage firm that prepares, validates, and files duty drawback claims with U.S. Customs and Border Protection (CBP) to recover up to 99% of customs duties paid on imported goods that are subsequently exported or destroyed. The firm combines AI-assisted document processing with licensed human customs broker review to handle end-to-end claim preparation, including a 5-year lookback option, pre-filing legal review by an in-house trade law attorney, and representation during CBP Full Desk Reviews. Operations run on a performance-based contingency fee model with no upfront cost to clients.

Product overview

CITTA Brokerage Co. is a specialized customs brokerage offering a unified duty drawback recovery platform built around licensed human experts. The core offering is their Duty Drawback Recovery Services, supplemented by a Duty Drawback Calculator for initial refund estimation and an AI-Assisted Document Processing technology feature. Services include end-to-end drawback claims filing with U.S. Customs and Border Protection, pre-filing legal review by in-house trade law attorneys, and Drawback Privilege Application assistance. The company operates through secure, file-based data exchange using Excel, CSV, and EDI formats, with no direct ERP integration required from clients. Claims are reviewed by licensed customs brokers and the company has filed 400+ returns per year for 40 years.

Differentiator

Problem solved

Functional benefit

Products and services

• Duty Drawback Recovery Services Specialized brokerage service helping importers, exporters, and manufacturers recover up to 99% of customs duties paid on imported goods that are subsequently exported or destroyed, including a 5-year look-back recovery option.
• Duty Drawback Calculator Online refund estimation tool allowing businesses to calculate potential duty drawback recoveries based on duties paid over the past 5 years and percentage of goods exported annually.
• Drawback Claims Filing Service End-to-end service preparing, validating, and filing duty drawback claims with U.S. Customs and Border Protection (CBP), including pre-filing legal review by in-house trade law attorney and representation during Full Desk Reviews.
• Drawback Privilege Application Service Assistance with Accelerated Payment Privileges application filing, enabling faster processing of drawback claims and full compliance coverage for both retroactive and prospective filings.

Quantifiable outcome

• Up to 99% of duties can be recovered
• +3 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability3 records

Feature4 records

Partnerships

Three partnerships are on record, tiered core and minor.

• Customs BrokerscoreImplementation/ SI/ Consulting PartnerCITTA works in partnership with clients' existing customs brokers rather than competing with them. They complement broker services by focusing exclusively on duty drawback claims while brokers handle classification and other customs matters.
• Freight ForwarderscoreImplementation/ SI/ Consulting PartnerCollaborates with freight forwarders to obtain documentation required for drawback claims, including proof of exports and tracking data.
• Supply Chain PartnersminorImplementation/ SI/ Consulting PartnerWorks with various supply chain partners including carriers and logistics providers to gather documentation needed for drawback claims.

Scale indicators10 records

Recent moves6 records

Expansion highlights5 records

Peers

• Tradewin:

Direct peers

• ClearDuty: ClearDuty is a drawback-focused firm combining technology with licensed customs broker expertise to file claims and maximize refunds. Highly comparable to CITTA in product offering, contingency pricing, and target customer base.
• BDG International: BDG International is a duty drawback specialist firm offering customs recovery and trade compliance services. It is the closest direct competitor to CITTA, operating in the same niche with a similar contingency-based model targeting US importers and exporters.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@cittabrokerage
• Facebookfacebook.com/CITTABrokerageCo
• LinkedInlinkedin.com/company/citta-brokerage-company
• Xx.com/cittabrokerage

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CITTA Brokerage Co.