White Bird Clinic

What White Bird Clinic does

White Bird Clinic is a 501(c)(3) nonprofit community health center founded in 1969–1970 in Eugene, Oregon, operating more than 10 integrated programs across at least seven physical facilities in Lane County with 251–500 staff and 400+ annual volunteers. Its core portfolio includes CAHOOTS mobile crisis response (two-person crisis worker + medic teams dispatched through 911/non-emergency lines), a medical clinic serving indigent and homeless populations, a twelve-chair dental clinic (OHP/Medicaid reimbursable on sliding scale), a 24/7 crisis hotline, the Chrysalis behavioral health outpatient program, a Harm Reduction & Treatment Center funded by Oregon Measure 110, the Front Rooms drop-in center, a street medicine mobile trailer program, youth services (HOOTS, NEST), and adjunct programs including SHOP insurance navigation, RockMed event first-aid, and the Stay Warm Drive.

The underlying service model is operationally low-tech but clinically distinctive: trauma-informed de-escalation combined with integrated medical/behavioral response, diversion from police and emergency department involvement, and free or sliding-scale access. Distribution is hybrid — fixed clinics plus mobile response — and the organization holds a registered service mark on CAHOOTS, a nationally replicated brand. Revenue is assembled from city, county, state, and federal grants (City of Eugene historically funded CAHOOTS at ~$2.1M annually; $275K congressional directed spending for mental health in 2022), Medicaid/OHP reimbursement through Oregon Health Plan, Trillium, and Pacific Source, individual and corporate donations, and foundation grants. GTM is community-led, relying on partnerships (Centro Latino Americano, Downtown Languages, St. Mark CME Church, OHSU, Lane Community College, PeaceHealth), earned national media, and referral networks rather than paid acquisition.

Customer concentration is structurally high on the funding side — the April 2025 loss of the City of Eugene CAHOOTS contract is a material revenue event, with Springfield operations (11 a.m.–11 p.m.) continuing and crisis hotline hours reduced to weekdays 8 a.m.–8 p.m. Service recipients span homeless adults, low-income and uninsured individuals, BIPOC and LGBTQA+ communities, individuals in mental health or substance use crisis, and youth — collectively numbering in the low thousands annually across medical, dental, crisis, and vaccination touchpoints (e.g., 4,848 dental visits for 1,992 patients and 2,226 medical visits in 2018; 13,387 crisis encounters in 2018; 7,200+ COVID-19 inoculations).

Name

White Bird Clinic

Legal name

White Bird Clinic

Website

https://whitebirdclinic.org

Company type

Private

Founded year

1969

Operating status

Operating

Headcount range

251–500 employees

Short description

White Bird Clinic is a 501(c)(3) nonprofit community health center in Eugene, Oregon, operating mobile crisis response (CAHOOTS), medical, dental, behavioral health, and harm reduction programs for homeless, low-income, uninsured, and marginalized Lane County residents.

Ownership category

akta.pro rank

Product category

Community Health Services

NAICS

Offices of Physicians, Mental Health Specialists (621112), Individual and Family Services (6241), Emergency and Other Relief Services (624230)

SIC

Services-Social Services (8300), Services-Health Services (8000), Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Primary Care for Underserved Populations (e.g., migrant, homeless, refugee clinics) (HLAFAGAN)

akta.pro secondary industries

Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI), Public/County Primary Care Clinics (HLAFAGAI), Outpatient Mental Health Clinics & Counseling Centers (HLAFACAA), Community Centers & Neighborhood Support Services (BPAGAEAL)

Keywords

• Community health services
• Crisis intervention
• Behavioral health services
• Mobile crisis response
• Harm reduction services

Headquarters

HQ city

Eugene

HQ country

United States

HQ region

North America

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Government Grants and Contracts: Primary funding from city of Eugene, state, county, and federal grants. CAHOOTS program is funded by the City of Eugene. Additional funding from Medicaid/Medicare through healthcare services provided.
2. Donations and Philanthropy: Individual donations, corporate donations (e.g., $4,000 from PenFed Credit Union), foundation grants, and community fundraising events
3. Healthcare Services Revenue: Reimbursement from Oregon Health Plan (OHP), Trillium, Pacific Source, and private insurance for medical and dental services. Sliding scale fees for uninsured patients.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

White Bird Clinic operates a nonprofit community health and social services portfolio delivered across multiple physical clinics, mobile units, and outreach programs in Lane County, Oregon. Its core offerings include mobile crisis intervention (CAHOOTS), crisis hotline services, primary medical care, dental care, behavioral health and harm reduction services, youth programs, and street-based outreach. Services target vulnerable populations—including individuals experiencing homelessness, low-income and uninsured residents, and people in mental health or substance use crisis—and are provided free or on a sliding-scale basis.

Product overview

White Bird Clinic is a community health and social services organization offering a comprehensive portfolio of integrated programs. The organization operates multiple core service divisions including mobile crisis intervention (CAHOOTS), crisis services/hotline, medical clinic, dental clinic, behavioral health services (Chrysalis, Harm Reduction & Treatment Center, Mental Health Counseling), and youth services (NEST, HOOTS). These programs are complemented by social support services including Front Rooms drop-in center, Street Medicine mobile clinics, special transportation services, and seasonal initiatives like Stay Warm Drive. The organization also provides vaccination services and health insurance navigation (SHOP). All services are designed to serve vulnerable populations including homeless, low-income, uninsured, and marginalized community members in Lane County, Oregon, with a focus on accessibility through sliding scale fees, multiple locations, and community-based delivery.

Differentiator

Problem solved

Functional benefit

Products and services

• CAHOOTS (Crisis Assistance Helping Out On The Streets) Mobile crisis intervention program providing immediate stabilization, assessment, information, referral, advocacy, and transportation to services. Two-person teams of a crisis worker and medic respond to non-criminal situations including substance abuse, mental/emotional crisis, disorientation, welfare checks, and dispute facilitation.
• Crisis Services / Crisis Hotline Free crisis intervention service offering immediate, short-term support through compassionate counselors with extensive local resource knowledge. Provides crisis intervention, special transportation services, information and referral, and serves as the after-hours contact for the 15th Night initiative.
• White Bird Dental Clinic Comprehensive dental care offering emergency, preventative, and restorative services for individuals who are uninsured, underinsured, low-income, or homeless. Services include fillings, crowns, endodontics, extractions, periodontics, bridges, prophylaxis, fluoride and sealant applications, and oral health education.
• White Bird Medical Clinic Affordable primary medical care for indigent, homeless, low-income, and marginalized populations. Provides integrated care with a behavioral health consultant and psychiatric prescriber collaborating with physicians for holistic treatment.
• Chrysalis Behavioral Health Transformative behavioral health services tailored for adults seeking substance abuse and mental health support, offering outpatient treatment programs.
• Harm Reduction & Treatment Center Rapid and low-barrier access to comprehensive, holistic treatment and harm reduction services for community members with active substance use disorders. Funded through Oregon Measure 110, providing peer support, counseling, case management, and harm reduction supplies at no cost.
• Mental Health Counseling Individual, couples and family counseling by licensed mental health counselors, including in-home end-of-life counseling services supporting psychosocial, emotional, and spiritual issues related to death and dying.
• Neurofeedback Treatment Neurological treatment service within the behavioral health department offering neurofeedback therapy.
• NEST (Navigation Empowerment Services Team) Navigation and empowerment services team providing support for social service needs and advocacy for vulnerable populations.
• HOOTS (Helping Out Our Teens in Schools) Youth services program providing support to teens in schools within the community.
• Front Rooms Drop-In Center Drop-in center providing a warm and dry space for community members, offering supplies and resources seven days a week.
• Street Medicine Program Mobile health care service reaching vulnerable populations directly in communities of need, delivering acute and preventative care through a twenty-two-foot trailer clinic with a fully equipped exam room.
• COVID-19 Vaccination Services Mobile vaccination clinics providing COVID-19 vaccines to the community, with focus on underserved populations and vaccination equity.
• SHOP (Sharing Healthcare Options Program) Program helping individuals navigate health plan choices for Oregon Health Plan (OHP) in Lane County, providing enrollment assistance and benefit navigation.
• Special Transportation Services Free taxi rides for individuals with significant mental health-related disabilities who have applied and been approved for the program.
• Stay Warm Drive Seasonal initiative collecting and distributing cold weather gear including blankets, sleeping bags, coats, socks, gloves, and tarps for unhoused community members.
• RockMed First aid services provided at large community events such as the Oregon Country Fair, staffed with doctors, nurses, EMTs, and paramedics.
• 15th Night Community initiative focused on the safety and well-being of vulnerable local youth, with over 300 students in the Bethel-Eugene 4J school district lacking parental support.

Quantifiable outcome

• Saves estimated $8.5 million annually in public safety spending for Eugene
• +4 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

15 partnerships are on record, tiered core and minor.

• Centro Latino AmericanocoreStrategic or Co-development Partner · 1 January 2021COVID-19 vaccination equity partnership. Centro Latino Americano mobilized constituents and promoted vaccination to Latino communities as part of White Bird's mobile vaccination clinics.
• Downtown LanguagesminorGTM or Marketing Partner · 1 January 2021Language services partnership supporting culturally appropriate COVID-19 vaccination outreach to diverse communities.
• St. Mark CME ChurchcoreStrategic or Co-development Partner · 1 January 2021COVID-19 vaccination equity partnership mobilizing African American community members and hosting vaccination clinics at church facility.
• Huerto de la FamiliaminorStrategic or Co-development Partner · 1 January 2021COVID-19 vaccination equity partnership reaching Latino families and promoting vaccination access.
• 8:46 Justice TodayminorStrategic or Co-development Partner · 1 January 2021COVID-19 vaccination equity partnership engaging justice-involved communities and promoting vaccination.
• Community Center for the Performing Arts/WOW HallcoreStrategic or Co-development Partner · 1 January 2021Partnership provided WOW Hall music venue as facility for White Bird's vaccination clinic, enabling up to 800 vaccinations per week in downtown Eugene.
• PeaceHealthminorOthers · 1 January 2021Healthcare system providing support for White Bird's COVID-19 vaccination outreach efforts.
• Pacific SourceminorOthers · 1 January 2021Health plan providing support for White Bird's vaccination and healthcare initiatives.
• Lane Community Health CouncilcoreStrategic or Co-development Partner · 1 January 2021Partnership coordinating community health initiatives and vaccination outreach. Organizations can contact Lane Community Health Council to set up outreach vaccination clinics.
• City of EugenecoreStrategic or Co-development Partner · 1 January 2019Long-time partnership through CAHOOTS program. City of Eugene provides funding and dispatch integration for mobile crisis response services.
• Saint Vincent De PaulcoreStrategic or Co-development Partner · 1 January 2018Partnership to provide medical and crisis services at Camp 99 homeless camp. Saint Vincent De Paul provided space at Lindholm Community Service Center for White Bird's temporary clinic.
• Oregon Health & Science University (OHSU)coreStrategic or Co-development Partner · 1 January 2010White Bird Dental Clinic has served as a community-based teaching site for OHSU's fourth-year dental students since 2010. Through week-long clinical rotations, students gain hands-on experience while working alongside White Bird's experienced dental providers. This partnership was recognized with an award in 2026 for more than a decade of impactful collaboration.
• Eugene Police DepartmentcoreStrategic or Co-development Partner · 1 January 1989Original partner in CAHOOTS program launch. CAHOOTS is dispatched through police 911/non-emergency system and absorbed into police department's budget.
• Arizona School of Oral Medicine (ATSU)coreStrategic or Co-development PartnerPartnership with ATSU to provide dental student rotations and support affordable dental care delivery. White Bird became credentialed through OHSU to support outside rotations.
• Lane Community CollegecoreStrategic or Co-development PartnerDental hygiene partnership providing student internships and supporting oral health education. Part of White Bird's network to deliver affordable care.

Scale indicators15 records

Recent moves12 records

Expansion highlights5 records

Direct peers

• Outside In: Portland-based nonprofit serving homeless youth and low-income individuals with medical, dental, and behavioral health services. Highly comparable service mix and target population to White Bird, including sliding-scale primary care and outreach-based service delivery.
• Central City Concern: Portland, Oregon-based nonprofit providing integrated healthcare, housing, and employment services to people experiencing homelessness, addiction, and poverty. Directly comparable to White Bird's integrated medical, behavioral health, and supportive services model for vulnerable populations in Oregon.
• Eugene Mission: White Bird's referral partner and fellow Eugene-based nonprofit serving individuals experiencing homelessness. Comparable mission of serving unhoused populations with supportive services and acts as a frequent referral source/recipient of CAHOOTS interventions.

Broad incumbents

• Multnomah County Health Department: Local public health authority providing primary care, behavioral health, and harm reduction services across Portland metro. Comparable community health center and behavioral health service portfolio but operates at county-government scale rather than nonprofit community scale.
• Lane County Health & Human Services: Local government agency delivering public health, behavioral health, and social services across Lane County. Overlaps with White Bird's service domains at a broader governmental scale and is a key funding and coordination partner.

Others

• Trillium Community Health Plan: Oregon coordinated care organization (Medicaid CCO) that reimburses White Bird for medical, dental, and behavioral health services. Functions as a payer/partner rather than direct competitor, but shapes White Bird's revenue economics.

Regional players

• Cascadia Behavioral Healthcare: Oregon-based nonprofit providing outpatient and residential mental health, substance use, and primary care services. Overlaps with White Bird's Chrysalis, Harm Reduction, and counseling programs but operates on a broader geographic footprint across Oregon.

Emerging players

• Denver Support Team Assisted Response (STAR): Denver's mobile crisis response program that sends mental health professionals and paramedics instead of police, directly modeled after White Bird's CAHOOTS. Functions as both a peer and a downstream replicator of the CAHOOTS approach.
• Albuquerque Community Safety: Albuquerque's third-party public safety department responding to non-violent calls involving mental health, homelessness, and substance use without armed officers. Operates a comparable alternative first-response model to CAHOOTS.
• Portland Street Response: City of Portland's non-police mobile crisis response team for 911 calls involving mental health, substance use, or homelessness crises. Directly comparable to CAHOOTS in service model and a replication target for White Bird's flagship program.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/WhiteBirdClinic
• YouTubeyoutube.com/channel/UCK-6GtOD_cMsNTciFzK73Zg
• Facebookfacebook.com/WhiteBirdClinic
• LinkedInlinkedin.com/company/white-bird-clinic
• Instagraminstagram.com/whitebirdclinic

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about White Bird Clinic