GreenLight
GreenLight Group is a privately held IT engineering services firm founded in 2004 that delivers GITOpS, a proprietary OpenText-based managed services platform, to Fortune 1000 enterprises for IT operations, service management, patching, and security compliance.
- Company typePrivate
- Founded2004
- HeadquartersWest Jordan, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
What GreenLight does
GreenLight Group, LLC is a privately held IT engineering services firm founded in 2004 by Joe Madden and headquartered in Eden, Utah. The company specializes in IT Operations Management (ITOM) for Fortune 1000 enterprises, with four core service pillars: Enterprise Service Management, Enterprise Event Management, Server OS Patching and Remediation, and Server Security Compliance and Remediation. Its primary deliverable is GITOpS (GreenLight IT Operations Services), a proprietary managed services platform that wraps OpenText ITOM solutions and is hosted on AWS infrastructure with subscription-based licensing. The platform is moving toward a container-based architecture using Kubernetes and incorporates a custom NodeJS webhook-style integration framework that supports bi-directional ITSM synchronization.
The company's product surface spans Enterprise Service Management (including an AI-driven Service Portal and Self-Service Portal for iOS and Android), Operations Management (end-to-end application performance monitoring), Automation/Cloud (Infrastructure-As-Code, RPA, and GRC automation), and multi-tiered Enterprise Support Solutions. GreenLight maintains a 12-year OpenText Platinum partnership with Global Services Integrator and Front Line Support Provider status, and has built a broader technology ecosystem including AWS, Microsoft Azure, Dynatrace, EasyVista (Platinum partner since July 2023), OpsRamp, Red Hat, Kubernetes, Looker, and SIGNL4.
GreenLight generates revenue through three streams: professional services (implementation, training, and consulting engagements), subscription-based managed services via GITOpS (named or concurrent user licensing, per-OS-instance licensing, 15-user minimums), and reselling of enterprise software licenses including OpenText Operations Bridge. Distribution is via direct enterprise field sales targeting Fortune 1000 accounts, partner referrals, joint webinars, and complimentary 30-minute consultation calls, with no public pricing disclosed.
GreenLight firmographics
Firmographics- Name
- GreenLight
- Legal name
- Greenlight Group, LLC
- Website
- https://greenlightgroup.com
- Company type
- Private
- Founded year
- 2004
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- GreenLight Group is a privately held IT engineering services firm founded in 2004 that delivers GITOpS, a proprietary OpenText-based managed services platform, to Fortune 1000 enterprises for IT operations, service management, patching, and security compliance.
- Ownership category
- akta.pro rank
GreenLight industry classification
Industry- Product category
- IT Operations Management
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Programming Services (7371), Services-Management Consulting Services (8742)
- akta.pro primary industry
- IT Knowledge Management & Service Desk Platforms (HDAEALAH)
- akta.pro secondary industry
- Strategy & IT Advisory (BPAEAAAA)
Keywords
Where GreenLight is headquartered
LocationHeadquarters
- HQ city
- West Jordan
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
GreenLight business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales
Revenue model
- Professional Services: Strategic IT consulting for organizations needing assistance with move-forward strategies, and professional services for project-based scope of work. Includes implementation, training, and system integration services delivered by experienced engineers.
- GITOpS Managed Services: Subscription-based managed services offering SaaS and SaaS-like experiences. Includes subscription-based licensing for core ITOM capabilities hosted in AWS. Provides production uptime SLAs, support, patches and upgrades. Flexible licensing models including named and concurrent user licenses with as low as 15 user minimums.
- Enterprise Software Licensing: Resells and manages enterprise software solutions including OpenText Operations Bridge (OMi/OBM). Enterprise Service Management licensed per technician (named or concurrent). Enterprise Event Management, Server OS patching, and Security Compliance licensed per Operating System Instance.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Named User License - Enterprise Service Management |
| Subscription | Annual | Concurrent User License - Enterprise Service Management |
| Subscription | Annual | Operating System Instance - Enterprise Event Management & Server Management |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels5 records
GreenLight product offering
Product offeringCore offering
GreenLight Group operates GITOpS (GreenLight IT Operations Services), a managed services platform built on OpenText ITOM technologies and hosted in AWS. The firm delivers IT Operations Management for Fortune 1000 enterprises across four service pillars: Service Management/Help Desk, Enterprise Event Management, Server OS Patching & Remediation, and Server Security Compliance & Remediation. It also provides professional IT consulting, implementation, training, and resells/manages enterprise software licenses for OpenText Operations Bridge and Service Manager solutions.
Product overview
GreenLight Group is an IT Engineering Services firm that offers a unified platform-plus-services architecture centered on their proprietary GITOpS (GreenLight IT Operations Services) managed service offering. GITOpS runs on OpenText ITOM solutions and provides subscription-based ITOM capabilities hosted in AWS, with four core service pillars: Service Management/Help Desk Operations, Event Management, Server OS Patching & Remediation, and Server Security Compliance & Remediation. Supporting the GITOpS core are dedicated solutions for Enterprise Service Management (including Self-Service Portal with AI-driven capabilities), Operations Management (performance monitoring), Automation/Cloud (Infrastructure-As-Code, RPA, GRC), and Enterprise Support Solutions at multiple service tiers. Server Patching and Enterprise Event Management function as specialized sub-products within this ecosystem.
Differentiator
Problem solved
Functional benefit
Brands
- GITOpS: GreenLight IT Operations Services - a managed services offering that allows customers to leverage GreenLight Group's expertise to run and manage OpenText ITOM solutions for day-to-day operations.
Products and services
- GITOpS (GreenLight IT Operations Services)
Quantifiable outcome
- 45% reduction in field installation time within 45 days for retail terminal deployment
- +4 more outcomes
Companies that use GreenLight
Customer profileNamed customers5 records
Segments2 records
Ideal customer profiles1 record
GreenLight technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration10 records
AI capability5 records
Feature3 records
GreenLight partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- EasyVistacorePlatinum-level partnership announced July 20, 2023. GreenLight Group is an EasyVista Platinum Partner providing implementation support for EasyVista's ITSM platform. Joint webinars, events, and onsite workshops highlight the partnership. GreenLight facilitates transitions from Cherwell to EasyVista.
- OpenText (formerly Micro Focus)coreGreenLight Group has been an OpenText Platinum partner for 12 years, evolving from OML/OMW to BSM/OMi to Operations Bridge Manager Suite. They are a Micro Focus Global Services Integrator (SVI) certified partner and Authorized Managed Service Provider with Front Line Support Provider status. 16 years as Micro Focus Platinum Partner.
- Amazon Web Services (AWS)coreAWS partnership enables GreenLight to offer subscription-based licensing for core ITOM capabilities hosted in AWS's secure infrastructure at competitive prices. GITOpS leverages OpenText's Managed Services Licensing Program combined with AWS infrastructure.
Scale indicators4 records
Recent moves5 records
Expansion highlights5 records
GreenLight competitors and assessment
Company assessmentBroad incumbents
- Kyndryl: Global managed infrastructure services provider spun out of IBM, delivering IT operations management, cloud, and managed services to large enterprises worldwide, competing for the same ITOM outsourcing wallet.
- Capgemini Invent: Global consulting and digital transformation arm of Capgemini, delivering IT operations modernization and managed services to Fortune-level enterprises, competing for the same ITOM transformation budget.
- SHI International: Large IT solutions and services provider offering managed services, professional services, and software licensing across enterprise IT, with comparable Fortune-level client engagement profile.
- Computacenter: Large UK-headquartered IT infrastructure and managed services provider serving enterprise clients with hybrid cloud, workplace, and IT operations services, comparable in customer profile to GreenLight's Fortune 1000 base but at vastly greater scale.
- DXC Technology: Global IT services company providing managed services, modern workplace, and IT operations offerings to large enterprise clients, overlapping with GreenLight's ITOM managed services value proposition.
- Insight Enterprises: Global IT solutions and services provider offering managed services, cloud, and IT operations support to mid-market and enterprise clients, overlapping with GreenLight's enterprise ITOM and managed services offering.
Direct peers
- Micro Strategies: IT professional services and managed services provider focused on enterprise IT operations, with overlapping capabilities in ITOM, managed services, and systems integration for mid-to-large enterprise clients.
- EasyVista: ITSM platform vendor that is both GreenLight's Platinum partner and a partial competitor; provides its own self-service ITSM SaaS and partner-delivered implementation services targeting the same enterprise service management buyers.
- Slalom: Technology consulting firm with strong enterprise service management and ITSM transformation practices, often partnering with the same platform vendors as GreenLight to deliver ITOM modernization engagements.
- OpenText Global Services: OpenText's own professional services arm competes directly with GreenLight for ITOM implementation and managed services engagements on the same Operations Bridge Manager Suite platform that GreenLight resells and manages.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks7 records
Key highlights7 records
Customer concentration
GreenLight social profiles
Digital presenceGreenLight financial estimates
Financial estimateRevenue estimate
Valuation estimate
GreenLight leadership team
Management profileNumber of profiles
Profiles2 records
GreenLight funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
GreenLight M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about GreenLight
What does GreenLight do?
GreenLight Group operates GITOpS (GreenLight IT Operations Services), a managed services platform built on OpenText ITOM technologies and hosted in AWS. The firm delivers IT Operations Management for Fortune 1000 enterprises across four service pillars: Service Management/Help Desk, Enterprise Event Management, Server OS Patching & Remediation, and Server Security Compliance & Remediation. It also provides professional IT consulting, implementation, training, and resells/manages enterprise software licenses for OpenText Operations Bridge and Service Manager solutions.
Is GreenLight a public or private company?
GreenLight is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was GreenLight founded?
GreenLight was founded in 2004. It employs 1 to 10 people.
Where is GreenLight based?
GreenLight is headquartered in West Jordan, United States, in the North America region.
How does GreenLight make money?
Three revenue lines are on record. Professional Services are the primary driver. The others are GITOpS Managed Services and enterprise Software Licensing.
Who are GreenLight's main competitors?
Broad incumbents on record are Kyndryl, Capgemini Invent, SHI International, Computacenter, DXC Technology and Insight Enterprises. Direct peers are Micro Strategies, EasyVista, Slalom and OpenText Global Services.
Does GreenLight have an API?
No public API is recorded for GreenLight.
What industry is GreenLight in?
GreenLight's product category is IT Operations Management. Its primary akta.pro industry code is HDAEALAH, IT Knowledge Management & Service Desk Platforms, with a secondary code of BPAEAAAA, Strategy & IT Advisory. Its NAICS code is 541513 and its SIC code is 7371.