What Completecase.com does

CompleteCase.com, operating as CompleteCase Brand, LLC, is an online self-service platform founded in 2000 that prepares divorce documents for individuals pursuing uncontested divorces in the United States and Canada. The company is headquartered in Seattle, Washington, and is led by founder Randolph Finney, a family law attorney. Its service is designed for couples who agree on the terms of their divorce and want to avoid the cost, time, and complexity of hiring attorneys for routine paperwork. Customers complete an interactive online interview covering children, assets, debts, and income, after which the platform generates state- or province-specific divorce forms along with filing instructions.

The underlying technology is a questionnaire-based document generation engine that personalizes legal forms against each jurisdiction's specific requirements, court processes, and custody/support calculations. The platform is delivered as a web-based self-serve product, with no disclosed AI/ML components, APIs, SDKs, or third-party integrations. The service includes 30-day platform access, unlimited form revisions during that window, phone/email/chat customer support, and a satisfaction guarantee with a refund window. The product is positioned as computer-aided self-help rather than legal representation, with a separate Attorney Assistance service for contested or complex matters.

The business model is a one-time transactional fee of $299 for 30-day platform access, supplemented by optional add-ons (electronic filing, shipping labels, lawyer consultations, mediation) and a separate activation fee excluded from refunds. Go-to-market is product-led growth: customers self-serve through the website, with acquisition driven by an extensive state-by-state SEO content library, earned media features on Good Morning America and the NBC Today Show, customer testimonials, and an affiliate program. The company claims nearly 1 million divorce forms completed and 59,772 customer reviews averaging 4.8 out of 5 stars, and operates across all 50 US states plus Washington D.C. and multiple Canadian provinces (with partial service gaps in certain provinces).

Name

Completecase.com

Legal name

CompleteCase Brand, LLC

Website

https://completecase.com

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

101–250 employees

Short description

CompleteCase.com is a Seattle-based online platform founded in 2000 that provides self-service, state-specific divorce document preparation for individuals pursuing uncontested divorces across the United States and Canada, delivered via a $299 questionnaire-based product.

Ownership category

akta.pro rank

Headquarters

HQ city

Seattle

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Online Divorce Document Preparation: One-time fee for 30-day access to the CompleteCase.com platform, including access to all resources, customer care by phone, email, or online chat, and generation of personalized divorce forms
2. Optional Add-on Services: Additional services such as electronic filing, prepaid shipping labels, lawyer consultations, and mediation services available for separate fees

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

CompleteCase.com provides an online self-service platform that guides individual consumers through an interactive questionnaire to generate personalized, state-specific divorce documents for uncontested divorces. The core service includes 30-day platform access, document generation, filing instructions, and customer care support by phone, email, or online chat, priced at $299. Optional add-on services include electronic filing, prepaid shipping labels, lawyer consultations, and mediation services for an additional fee.

Product overview

CompleteCase.com is a single unified online platform offering do-it-yourself divorce document preparation services. The core product is an online divorce service that guides users through a questionnaire-based interview to generate state-specific divorce forms. Users receive 30-day platform access including document generation, filing instructions, and customer support. The service is designed exclusively for uncontested divorces where both spouses agree on terms, and serves all 50 US states plus several Canadian provinces. The platform does not sell blank forms or provide legal advice, positioning itself as a computer-aided self-help service rather than a law firm.

Differentiator

Problem solved

Functional benefit

Products and services

• Online Divorce Service A web-based platform that guides individual consumers through an online interview questionnaire to generate personalized, state-specific divorce documents. Users receive 30-day platform access and complete the questionnaire about their marriage, children, assets, debts, and income, then receive completed divorce forms along with filing instructions. Designed exclusively for uncontested divorces where both spouses agree on terms.
• Optional Add-on Services Supplementary paid services available to Online Divorce Service customers, including electronic filing of divorce documents with the court, prepaid shipping labels for physical document delivery, lawyer consultations, and mediation services. Each add-on is priced separately from the base $299 platform access fee.
• Attorney Assistance Referral and consultation service connecting users with attorneys for divorce situations that fall outside the scope of the self-service online platform, such as contested divorces or complex legal matters requiring traditional representation.

Quantifiable outcome

• Save over $1,700 on lawyer fees compared to traditional attorney-led divorce
• +2 more outcomes

Named customers5 records

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Nolo: Nolo is a long-established publisher of do-it-yourself legal guides, books, and online forms covering divorce, family law, and many other areas. It overlaps with CompleteCase.com on divorce information and form preparation but operates a much broader legal content portfolio.

Direct peers

• Rocket Lawyer: Rocket Lawyer is an online legal platform providing attorney-assisted document preparation and a subscription model for legal forms, including divorce. It targets the same DIY consumer segment as CompleteCase.com but bundles legal advice and ongoing document access.
• LegalZoom: LegalZoom is a leading online legal services platform offering document preparation across many practice areas including divorce. It competes directly with CompleteCase.com on uncontested divorce form preparation and has substantially larger brand and product breadth.
• 3StepDivorce: 3StepDivorce is a direct online divorce service that walks users through a step-based questionnaire to generate state-specific divorce documents, closely mirroring CompleteCase.com's product model and pricing structure for uncontested divorces.
• LawDepot: LawDepot is an online legal document preparation platform offering a broad library of forms including divorce. It is a direct comparable on the questionnaire-based, state-tailored document generation model, particularly strong in Canada where CompleteCase.com also operates.
• DivorceNet: DivorceNet is an online divorce resource and document preparation site offering state-specific divorce forms and information. It is a direct competitor in the uncontested divorce self-help category where CompleteCase.com operates.

Others

• Mediate.com: Mediate.com is a directory and resource hub for mediation professionals, including divorce and family mediation. It is an adjacent ecosystem participant where CompleteCase.com's mediation add-on service intersects, rather than a direct product competitor.

Emerging players

• Wevorce: Wevorce is an online collaborative divorce service that combines document preparation with mediation. It addresses the same uncontested divorce intent as CompleteCase.com but with a stronger emphasis on guided mediation rather than purely self-serve form generation.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/completecase
• Facebookfacebook.com/completecase
• LinkedInlinkedin.com/company/completecase-com

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds2 records

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Completecase.com