Mediate.com
Mediate.com is the world's longest-running online mediation directory and content platform, founded in 1996, connecting individuals and organizations seeking dispute resolution with professional mediators via a searchable marketplace, training courses, and advertising. It operates alongside ODR.com enterprise ODR SaaS under parent Resourceful Internet Solutions, acquired by the American Arbitration Association in May 2024.
- Company typePrivate
- Founded1996
- HeadquartersSan Jose, United States
- Headcount1–10
- GTM typeB2B and B2C
- OfferingDigital Commerce or Content
What Mediate.com does
Mediate.com, founded in 1996 by Resourceful Internet Solutions Inc. (RIS), operates the world's most established online mediation directory and content platform, connecting individuals and organizations seeking dispute resolution with professional mediators across civil, commercial, family, workplace, elder, community, online, and public-policy categories. The platform is structured as a two-sided marketplace: mediators pay recurring membership fees for enhanced directory listings, statewide banner advertising, and access to platform features, while demand-side users self-serve through a searchable directory organized by geography and practice area. The company monetizes three core streams — mediator subscriptions, training courses delivered through MediateUniversity.com (including 40-hour basic mediation training, divorce mediation, workplace mediation, and AI-related dispute resolution courses), and statewide banner advertising — with pricing kept quote-based and not publicly disclosed. Distribution runs through content marketing (a weekly newsletter, articles, videos, an events calendar) plus self-serve web access, and the platform supports a growing list of more than 100 practice-area tags used to route users to appropriate mediators.
The underlying technology stack is a web-based directory with video hosting, structured taxonomy, and a text-based NLP chatbot that assists users in locating mediators by dispute type and location. The Mediate.com platform sits inside a broader RIS portfolio: MediateUniversity.com (training/certification), Arbitrate.com (online arbitration), CaseloadManager.com (case management software), and ODR.com — a separate SaaS platform for institutional online dispute resolution serving 200+ partner organizations worldwide including the International Monetary Fund, the International Committee of the Red Cross, NASA, eBay, and PayPal, and credited with resolving hundreds of millions of consumer disputes. In May 2024 the American Arbitration Association (AAA) and its international division AAA-ICDR acquired ODR.com, Inc. and RIS, bringing Mediate.com under the AAA-ICDR umbrella; ODR.com continues to operate as a separate for-profit SaaS company while AAA pursues expanded mediation and ODR product development. CEO Colin Rule, who led the world's largest consumer ODR platform at eBay/PayPal from 2003 to 2017 and previously co-founded Modria.com, has run ODR.com and RIS since 2020.
Mediate.com firmographics
Firmographics- Name
- Mediate.com
- Legal name
- Resourceful Internet Solutions Inc.
- Website
- https://mediate.com
- Company type
- Private
- Founded year
- 1996
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Mediate.com is the world's longest-running online mediation directory and content platform, founded in 1996, connecting individuals and organizations seeking dispute resolution with professional mediators via a searchable marketplace, training courses, and advertising. It operates alongside ODR.com enterprise ODR SaaS under parent Resourceful Internet Solutions, acquired by the American Arbitration Association in May 2024.
- Ownership category
- akta.pro rank
Mediate.com industry classification
Industry- Product category
- Online Mediation and Dispute Resolution Marketplace
- NAICS
- Media Representatives (54184)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Investigative & Nonprofit News Organizations (MPAJADAF)
- akta.pro secondary industries
- Public Media Digital Platforms & Streaming (Apps, On-demand, Podcasts) (MPABADAG), Scholarly Societies & Conference Proceedings Publishing (MPAJABAK)
Keywords
Where Mediate.com is headquartered
LocationHeadquarters
- HQ city
- San Jose
- HQ country
- United States
- HQ region
- North America
Markets served
Mediate.com business model
Business model- GTM type
- B2B and B2C
- Offering type
- Digital Commerce or Content
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- Mediator Membership: Mediators pay for membership services to be listed in the directory and gain access to platform features, advertising options, and training discounts
- Training Courses: Online mediation training courses offered through MediateUniversity.com including 40-hour basic training, divorce mediation, workplace mediation, and specialized programs
- Statewide Banners: Advertising service allowing mediators to purchase statewide banner placements to expand their online mediation practice geography
Go-to-market motion1 record
Distribution channels3 records
Marketing channels5 records
Mediate.com product offering
Product offeringCore offering
Mediate.com operates as an online marketplace and directory connecting individuals and organizations seeking mediation services with qualified mediators across practice areas including civil, commercial, family, workplace, elder, community, and public policy mediation. The platform also offers mediation training courses through MediateUniversity.com, a professional mediator certification program, statewide banner advertising for practitioners, and operates the ODR.com online dispute resolution SaaS platform serving courts, universities, businesses, and government agencies.
Product overview
Mediate.com operates as a comprehensive mediation services platform and marketplace, comprising the core Mediate.com website (the world's leading mediation portal since 1996), the online education platform MediateUniversity.com offering professional mediation courses and certifications, the ODR.com SaaS platform for online dispute resolution serving institutional clients worldwide, and Arbitrate.com for arbitration services. The platform connects individuals seeking mediators with qualified professionals across civil, commercial, family, elder, community, workplace, and online dispute categories. Additional services include mediator certification programs, statewide banner advertising for practitioners, and membership tiers for enhanced visibility. In May 2024, the parent company Resourceful Internet Solutions was acquired by the American Arbitration Association (AAA) and AAA-ICDR, positioning the platform for expanded ODR product development.
Differentiator
Problem solved
Functional benefit
Brands
- MediateUniversity.com: Online platform offering mediation training courses and certifications including 40-hour basic mediation training, family dispute resolution training, and specialized workplace mediation programs.
- ODR.com
Products and services
- Mediate.com Platform World's leading mediation website and online marketplace connecting individuals seeking mediators with qualified mediation professionals across civil, commercial, family, workplace, elder, community, and online dispute categories.
- MediateUniversity.com Online education platform offering mediation courses including 40-hour basic mediation training, divorce mediation training incorporating technology and AI, family dispute resolution training, and ethics in dispute resolution.
- ODR.com Global leader in online dispute resolution providing scalable SaaS platform for courts, universities, businesses, and governmental agencies. Used by over 200 partner organizations including International Monetary Fund, International Committee of the Red Cross, and NASA.
- Arbitrate.com Online arbitration services platform providing arbitration dispute resolution options as part of the Resourceful Internet Solutions portfolio.
Quantifiable outcome
- ODR systems at eBay and PayPal have resolved hundreds of millions of disputes
- +1 more outcomes
Companies that use Mediate.com
Customer profileNamed customers3 records
Segments3 records
Ideal customer profiles4 records
Mediate.com technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability2 records
Feature3 records
Mediate.com partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- American Arbitration Association (AAA)coreAAA acquired ODR.com and Resourceful Internet Solutions Inc. (RIS), the parent company of Mediate.com. This alliance combines AAA's 100-year history and ADR expertise with ODR.com's technology capabilities. The immediate focus is expanding AAA's mediation services through development of online dispute resolution products, with ODR.com remaining as a separate SaaS company dedicated to providing cutting-edge technology and ethical AI to the ADR community.
- Mediate UniversitycoreOnline training platform offering mediation courses integrated with Mediate.com services, providing professional development for mediators and training content for the dispute resolution community
- ODR.comcoreGlobal leader in online dispute resolution under the same parent company Resourceful Internet Solutions Inc. (RIS). ODR.com serves courts, universities, businesses and governmental agencies at all levels with proven, secure and scalable ODR platform. Used by over 200 partner organizations worldwide including IMF, ICRC, and NASA.
Scale indicators3 records
Recent moves5 records
Expansion highlights5 records
Mediate.com competitors and assessment
Company assessmentBroad incumbents
- Martindale-Hubbell: Long-established legal directory and ratings platform for attorneys. Comparable directory business model serving the legal services market, with similar SEO-driven discovery dynamics as Mediate.com.
- American Arbitration Association (AAA-ICDR): Founded in 1926 and now the parent organization of Mediate.com following its 2024 acquisition; AAA-ICDR administers 7M+ ADR cases globally and is the broadest incumbent in the ADR/mediation space.
- Avvo: Consumer-facing legal directory with attorney listings, Q&A, and reviews. Operates a broader legal-services marketplace that could expand downward into mediation, representing a competitive threat to Mediate.com's directory model.
- CPR International Institute for Conflict Prevention: International ADR organization providing mediation, arbitration, and conflict prevention services to corporations and law firms. Operates in the same ADR category with a broader, more corporate-focused portfolio than Mediate.com.
- Tyler Technologies (Modria): Public-sector technology company whose Modria ODR platform (co-founded by Colin Rule, Mediate.com's CEO) powers court and government ODR programs. Direct ODR technology competitor to ODR.com, Mediate.com's sister platform.
Direct peers
- JAMS: The largest private ADR provider in the U.S., offering mediation, arbitration, and ADR administration across practice areas. Directly comparable to Mediate.com in serving parties seeking mediators and in the broader ADR marketplace.
- National Arbitration and Mediation (NAM): U.S.-based ADR provider offering mediation and arbitration services with a national panel of neutrals — competes directly with Mediate.com's mediator-matching marketplace for parties seeking dispute resolution professionals.
Emerging players
- Immediation: Online dispute resolution platform providing virtual mediation and arbitration rooms for legal disputes. Targets similar use cases as ODR.com with a more modern SaaS product experience.
- Smartsettle: Online dispute resolution and automated negotiation platform for commercial and family disputes. Comparable emerging ODR technology play competing with ODR.com in the AI-assisted negotiation category.
- LawDepot: Digital self-serve legal document and services platform addressing consumer legal needs. Comparable online marketplace model targeting individuals seeking affordable legal/ADR-adjacent services, with potential overlap into mediation.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Mediate.com social profiles
Digital presenceMediate.com financial estimates
Financial estimateRevenue estimate
Valuation estimate
Mediate.com leadership team
Management profileNumber of profiles
Profiles1 record
Mediate.com subsidiaries and ownership
Company hierarchySubsidiaries3 records
Mediate.com funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Mediate.com M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Mediate.com
What does Mediate.com do?
Mediate.com operates as an online marketplace and directory connecting individuals and organizations seeking mediation services with qualified mediators across practice areas including civil, commercial, family, workplace, elder, community, and public policy mediation. The platform also offers mediation training courses through MediateUniversity.com, a professional mediator certification program, statewide banner advertising for practitioners, and operates the ODR.com online dispute resolution SaaS platform serving courts, universities, businesses, and government agencies.
Is Mediate.com a public or private company?
Mediate.com is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Mediate.com founded?
Mediate.com was founded in 1996. It employs 1 to 10 people.
Where is Mediate.com based?
Mediate.com is headquartered in San Jose, United States, in the North America region.
How does Mediate.com make money?
Three revenue lines are on record. Mediator Membership is the primary driver. The others are training Courses and statewide Banners.
Who are Mediate.com's main competitors?
Broad incumbents on record are Martindale-Hubbell, American Arbitration Association (AAA-ICDR), Avvo, CPR International Institute for Conflict Prevention and Tyler Technologies (Modria). Direct peers are JAMS and National Arbitration and Mediation (NAM). Emerging players are Immediation, Smartsettle and LawDepot.
Does Mediate.com have an API?
No public API is recorded for Mediate.com.
What industry is Mediate.com in?
Mediate.com's product category is Online Mediation and Dispute Resolution Marketplace. Its primary akta.pro industry code is MPAJADAF, Investigative & Nonprofit News Organizations, with a secondary code of MPABADAG, Public Media Digital Platforms & Streaming (Apps, On-demand, Podcasts). Its NAICS code is 54184 and its SIC code is 7370.