What Complete Care does

Complete Care Centers, LLC is a privately held, physician-led multi-specialty healthcare system headquartered in Oviedo, Florida, founded in 2011 and operating a network of 30+ multi-disciplinary clinics across Central Florida including Orlando, Tampa Bay, Lakeland, Melbourne, Ocala and The Villages. The company delivers integrated injury care — primarily for auto accident and slip-and-fall patients — under a rehab-first model that consolidates diagnostic imaging (digital X-ray and MRI), chiropractic care, chiropractic neurology, spine and orthopedic care, interventional pain management, physiotherapy, mental health counseling, concussion treatment and telemedicine services within each location. Clinicians are supported by a clinical and medical director team (including board-certified and fellowship-trained specialists) and the platform is accredited by the American College of Radiology for MRI and by Florida's Agency for Health Care Administration.

The underlying technology stack is conventional healthcare IT rather than proprietary AI: HEALOW third-party patient portal for records and scheduling, Vimeo/YouTube for provider and educational video, reCAPTCHA for form protection, and an internal appointment scheduling workflow. The business model is fee-for-service, billed primarily through Personal Injury Protection (PIP) auto insurance, with publicly disclosed CPT-coded unit pricing across services (e.g., $1,500 MRI, $977–$1,623 epidural steroid injections, $85.86 per 15-minute physical therapy session, $255–$496 per mental health session). Go-to-market is sales-led via direct clinic visits, walk-ins, telemedicine, provider referrals from hospitals/ERs and attorney networks, supported by content marketing (blog, webinars, clinical white papers) and Spanish-language accessibility. Ownership rests with co-founders Marc Ott, DC and Bret Scheuplein, DC, with no institutional investors, funding rounds, mergers or acquisitions disclosed.

Name

Complete Care

Legal name

Complete Care Centers, LLC

Website

https://complete-care.com

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

11–50 employees

Short description

Complete Care is a privately held, physician-led multi-specialty healthcare system operating 30+ clinics across Central Florida, delivering integrated injury care — diagnostic imaging, chiropractic, pain management, orthopedics, physiotherapy and mental health — primarily to auto accident and slip-and-fall patients billed through PIP insurance.

Ownership category

akta.pro rank

Product category

Multi-Disciplinary Injury Care Services

NAICS

Offices of Chiropractors (62131), Offices of Physicians (6211), Offices of Physical, Occupational and Speech Therapists, and Audiologists (621340), Diagnostic Imaging Centers (621512)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Auto Injury & Personal Injury Chiropractic (Whiplash) (HSADALAH)

akta.pro secondary industries

General Orthopedics (HLAKALAA), Pain Management (Spine & Musculoskeletal) (HLAKALAM)

Keywords

• Auto injury treatment
• Multi-specialty rehabilitation
• Diagnostic imaging services
• Chiropractic care
• Pain management clinic

Headquarters

HQ city

Oviedo

HQ country

United States

HQ region

North America

Offices27 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. Healthcare Services Revenue: Complete Care generates revenue through providing comprehensive injury care services including diagnostic imaging, chiropractic care, physiotherapy, interventional pain management, mental health counseling, and spine/orthopedic care. Services are billed through insurance (personal injury protection) and patient payments. The organization provides insurance and claims support as part of their service offering.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Complete Care provides integrated, rehab-first injury care for auto accident and slip and fall patients through 30+ multi-disciplinary clinics across Central Florida. Services span diagnostic imaging (X-ray and MRI), chiropractic care, chiropractic neurology, physiotherapy, interventional pain management, mental health counseling, spine and orthopedics, concussion treatment, and telemedicine, supported by on-site insurance and claims navigation.

Product overview

Complete Care is a multi-specialty healthcare facility offering a unified, integrated injury care platform for auto accident and slip-and-fall recovery. The platform brings together Diagnostic Imaging & X-Rays, Chiropractic Care, Chiropractic Neurology, Spine and Orthopedics, Interventional Pain Management, Injury Care & Rehabilitation, Physiotherapy, Mental Health Counseling, and Telemedicine services—all under one roof. The company operates 30+ multi-disciplinary clinics across Central Florida, supporting over 750 medical providers. Same-day medical evaluations, walk-in appointments, and comprehensive insurance claims support are offered as integrated features of the care delivery system.

Differentiator

Problem solved

Functional benefit

Products and services

• Auto Injury Treatment Comprehensive injury care for patients recovering from auto accidents, using a hands-on, non-surgical approach with coordinated multi-disciplinary services for whiplash, spinal injuries, concussions, back pain, and extremity injuries.
• Diagnostic Imaging & X-Rays On-site digital X-ray imaging and advanced MRI services to identify injuries such as disc issues and soft tissue damage, guiding effective treatment plans for injury patients.
• Chiropractic Care Hands-on chiropractic treatments including manual therapy, spinal adjustments, and therapeutic exercises tailored to specific injuries for auto accident and slip and fall patients.
• Chiropractic Neurology Board-certified chiropractic neurologists providing care for patients experiencing neurological symptoms after auto accidents, including comprehensive examinations and NCS/VNG testing.
• Spine and Orthopedics Board-certified and fellowship-trained spine and orthopedic doctors providing musculoskeletal assessments, joint and spine management, and surgical consultations when needed.
• Interventional Pain Management Minimally invasive treatments including epidural steroid injections, nerve blocks, trigger point injections, and other pain management procedures for injury-related chronic pain.
• Injury Care & Rehabilitation Practical rehabilitation solutions including targeted therapy programs to restore strength, flexibility, and function for recovery from injury or surgery.
• Physiotherapy Therapeutic exercise programs and physical rehabilitation services to help patients regain independence and prevent future problems.
• Mental Health Counseling Counseling support for anxiety, stress, mental trauma, PTSD, and psychological challenges arising from accidents and injuries.
• Telemedicine, Same Day & Walk-In Services Virtual visits for remote consultations and same-day/walk-in appointments for prompt medical evaluations without the need for scheduling, offered as an alternative to long ER and urgent care waits.
• Concussion Treatment Specialized treatment for concussion symptoms including headaches, nausea, balance issues, confusion, and memory loss following head trauma.
• Insurance & Claims Support Assistance with personal injury protection paperwork, communication with insurance carriers, and navigating the claims process for injury patients.

Quantifiable outcome

• Helped thousands recover from auto accident injuries

Named customers5 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• ATI Physical Therapy: Large multi-state outpatient physical therapy and MSK chain offering rehab, pain management, and workers' comp injury care. Comparable patient acquisition funnel (referrals, walk-in, employer/payer) and injury-rehabilitation focus, but broader geographic footprint and more institutional ownership.
• US Physical Therapy: Public operator of ~600 outpatient PT clinics treating musculoskeletal injuries, workers' comp, and post-surgical rehab. Closely comparable clinical model and revenue mix, though distributed across many states rather than concentrated in one region.
• FYZICAL Therapy & Balance Centers: Physical therapy and chiropractic franchise with several hundred U.S. clinics offering rehab, balance therapy, and injury recovery. Comparable rehab-first outpatient model and multi-disciplinary positioning, though scaled via franchising rather than corporate-owned density.
• Airrosti: National MSK and soft-tissue injury provider using a hands-on, non-surgical model with employer and payer partnerships. Highly comparable to Complete Care's rehab-first approach for musculoskeletal and injury cases, though Airrosti's footprint is broader across multiple states.
• RESULTS Physiotherapy (now part of OPCH): Outpatient PT chain treating orthopedic, post-surgical, and injury-related musculoskeletal conditions via manual-therapy-led programs. Comparable clinical philosophy and injury-rehab patient profile, with multi-state footprint outside Florida.

Emerging players

• The Joint Chiropractic: National chiropractic franchise network operating ~900 clinics on a cash/insurance hybrid model. Comparable in offering spinal adjustments and patient convenience (walk-in, no appointment) but lighter on integrated rehab, imaging, and pain management services.
• Revive Spine and Pain Centers: Regional interventional pain management and spine clinic operator offering epidural injections, nerve blocks, and orthopedic consults. Directly comparable to Complete Care's pain management and spine/orthopedic service lines with overlapping CPT-code revenue mix.

Broad incumbents

• Concentra Group Holdings: National occupational health, urgent care, and injury-treatment platform under Select Medical. Competes for similar employer, insurance, and auto-injury referral volume but operates as a broad portfolio player spanning occupational medicine, not a specialized injury-care chain.
• HCA Florida Healthcare: Largest hospital operator in Florida with significant ER and orthopedic service lines across Central Florida. Acts as both a referral source for Complete Care and an incumbent competitor for post-acute and orthopedic injury volume, with much broader service breadth but higher-acuity focus.
• Orlando Health Orthopedic Institute: Central Florida hospital system's orthopedic specialty group providing surgical and non-surgical MSK care in the same geography. Comparable patient population and orthopedic/sports-medicine talent, but anchored to a hospital platform rather than an owned-clinic model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/mycompletecare

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Complete Care