ICSolutions
- Company typePrivate
- Founded2002
- HeadquartersSan Antonio, United States
- Headcount51–100
- GTM typeB2B
- OfferingServices
ICSolutions firmographics
Firmographics- Name
- ICSolutions
- Legal name
- ICSolutions
- Website
- https://icsolutions.com
- Company type
- Private
- Founded year
- 2002
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Ownership category
- akta.pro rank
ICSolutions industry classification
Industry- Product category
- Correctional Telecommunications Services
- NAICS
- Security Guards and Patrol Services (561612)
- SIC
- Services-Detective, Guard & Armored Car Services (7381)
- akta.pro primary industry
- Correctional Health, Mental Health & Substance Abuse Services (In-Custody) (BPAKANAG)
Keywords
Where ICSolutions is headquartered
LocationHeadquarters
- HQ city
- San Antonio
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
ICSolutions business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Infrastructure
Revenue model
- Prepaid Phone Services: Revenue generated from prepaid telephone services for inmates at correctional facilities. Customers purchase prepaid phone credits to communicate with inmates.
- Visitation Services: Services related to visitation management at correctional facilities
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Pay-as-you-go | Prepaid phone service purchase options |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels3 records
ICSolutions product offering
Product offeringCore offering
ICSolutions provides prepaid telephone calling services and visitation management solutions for correctional facilities, enabling incarcerated individuals to communicate with friends and family. The company operates an online self-service portal (ICSolutions Online) where customers can register, sign in, and purchase prepaid phone credits, alongside visitation scheduling and support services delivered to state correctional facilities across multiple U.S. states.
Differentiator
Problem solved
Functional benefit
Products and services
- ICSolutions Online Online portal through which friends and family of incarcerated individuals create accounts, sign in, and purchase and manage prepaid phone services for inmate communications.
- Visitation Visitation scheduling and management services for friends and family visiting incarcerated individuals, delivered to correctional facilities.
- Prepaid Phone Services Prepaid telephone service that allows friends and family to purchase calling time to communicate with incarcerated individuals at correctional facilities, offered through three purchasing methods.
Companies that use ICSolutions
Customer profileNamed customers4 records
Segments2 records
Ideal customer profiles2 records
ICSolutions technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
ICSolutions partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered parent and sister_company.
- TKC Holdings, LLCparentParent company that owns ICSolutions. © 2025 by TKC Holdings, LLC, All rights reserved. TKC Holdings operates in the correctional services market.
- Keefe Groupsister_companyKeefe Group handles public relations and media for ICSolutions. The company is part of the Keefe Group network focused on correctional commissary and communication services.
Scale indicators1 record
ICSolutions competitors and assessment
Company assessmentDirect peers
- Securus Technologies (ViaPath Technologies): Largest direct competitor in inmate telephone and visitation services, holding contracts with the majority of U.S. state DOCs; competes head-to-head with ICSolutions on state RFPs and offers overlapping prepaid phone and visitation products.
- Global Tel*Link (GTL): Major inmate communications provider offering prepaid phone, tablet-based messaging, and visitation services across many U.S. correctional agencies; directly comparable product suite and state-level contract model as ICSolutions.
- Paytel Communications: Mid-tier inmate telecom provider focused on prepaid calling and inmate tablets; competes with ICSolutions for regional and state DOC contracts using a similar prepaid, family-funded model.
- NCIC Inmate Communications: Regional inmate telephone services provider serving county jails and state DOCs with prepaid phone and related communications; direct overlap in customer base and product functionality with ICSolutions.
Broad incumbents
- Keefe Group: Sister-company in the TKC Holdings/Keefe network providing correctional commissary, technology, and communications services to agencies nationwide; not a direct competitor, but the parent group that determines ICSolutions' strategic positioning.
Emerging players
- CorrLinks: Specialized provider of inmate email, messaging, and tablet communications; overlaps with ICSolutions on correctional communications technology but focuses on messaging/email rather than legacy prepaid phone services.
- Prodigia / Proximiant: Newer entrant into inmate communications emphasizing cashless payment and tablet-based services; competes with ICSolutions at the intersection of prepaid calling and digital inmate communications.
- Cobalt ICT: Provider of inmate telephone and commissary technology for county and state correctional agencies; emerging direct competitor offering overlapping voice and visitation products to smaller DOC contracts.
Market position
Customer concentration
ICSolutions social profiles
Digital presenceICSolutions financial estimates
Financial estimateRevenue estimate
Valuation estimate
ICSolutions leadership team
Management profileNumber of profiles
ICSolutions funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ICSolutions M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ICSolutions
What does ICSolutions do?
ICSolutions provides prepaid telephone calling services and visitation management solutions for correctional facilities, enabling incarcerated individuals to communicate with friends and family. The company operates an online self-service portal (ICSolutions Online) where customers can register, sign in, and purchase prepaid phone credits, alongside visitation scheduling and support services delivered to state correctional facilities across multiple U.S. states.
Is ICSolutions a public or private company?
ICSolutions is a private company. It is classified as corporate owned and is currently operating.
When was ICSolutions founded?
ICSolutions was founded in 2002. It employs 51 to 100 people.
Where is ICSolutions based?
ICSolutions is headquartered in San Antonio, United States, in the North America region.
How does ICSolutions make money?
Two revenue lines are on record. Prepaid Phone Services are the primary driver. The others are visitation Services.
Who are ICSolutions's main competitors?
Direct peers on record are Securus Technologies (ViaPath Technologies), Global Tel*Link (GTL), Paytel Communications and NCIC Inmate Communications. Keefe Group is listed as a broad incumbent. Emerging players are CorrLinks, Prodigia / Proximiant and Cobalt ICT.
Does ICSolutions have an API?
No public API is recorded for ICSolutions.
What industry is ICSolutions in?
ICSolutions's product category is Correctional Telecommunications Services. Its primary akta.pro industry code is BPAKANAG, Correctional Health, Mental Health & Substance Abuse Services (In-Custody). Its NAICS code is 561612 and its SIC code is 7381.