The Waterworks

What The Waterworks does

The Waterworks, operating under parent entity Haven Services, LLC (with a DBA of Hetter), is a Central Ohio-based residential, commercial, and municipal plumbing, HVAC, and drain cleaning service provider headquartered in Columbus. Founded with roots tracing to the mid-20th century, the company operates from three physical locations (Columbus headquarters, Grove City, and New Albany) and dispatches more than 80 service vehicles across seven counties in the Columbus metro. Its service portfolio spans on-demand repair and installation work (e.g., water heaters, sump pumps, sewer lines, gas lines, hydrant services), diagnostic technologies such as camera line inspection and hydrojetting, and Lennox indoor air quality products including PureAir, UV lamps, and HRV/ERV systems.

The company monetizes through three distinct revenue streams: (1) transactional on-demand service fees for one-off repair and installation work, (2) recurring subscription revenue via tiered Energy Savings Plans (Silver at $240-$290/year and Gold at $380/year, which bundle annual inspections, priority scheduling, and member discounts), and (3) financing-derived revenue through a partnership with Service Financing that offers customers deferred-interest payment options. Customer segmentation is diversified across residential homeowners (the largest cohort), commercial and industrial accounts (restaurants, hospitals, office buildings, multi-family housing), and municipal/government clients. Named commercial reference customers include restaurants such as Taylor Baudelaire.

Operating capacity is anchored by 150+ employees and an apprenticeship pipeline, with the company marketing itself as a Consumer's Choice Award recipient since 2003 and maintaining a 4.8-star Google rating across 4,212+ reviews. Strategic partnerships with Lennox Industries (product distribution and co-marketing) and Wolfe & Sons Restoration (cross-referred restoration work) extend the firm's reach beyond core mechanical trades.

Name

The Waterworks

Legal name

Haven Services, LLC

Website

https://thewaterworks.com

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

51–100 employees

Short description

The Waterworks is a Columbus, Ohio-based plumbing, HVAC, and drain cleaning service provider operating across seven Central Ohio counties with 150+ employees, 80+ service vehicles, and three locations, serving residential, commercial, and municipal customers.

Ownership category

akta.pro rank

Product category

Plumbing and HVAC Services

NAICS

Plumbing, Heating, and Air-Conditioning Contractors (23822), Water and Sewer Line and Related Structures Construction (237110)

SIC

Water, Sewer, Pipeline, Comm & Power Line Construction (1623), Services-Miscellaneous Repair Services (7600)

akta.pro primary industry

Plumbing & Pipefitting Contracting (IMAFALAC)

akta.pro secondary industries

Water Systems & Treatment (Pumps/Boilers/Water Heaters/Filtration) (IMAIABAK), System Cleaning, Flushing & Commissioning (Pre-commission/Refurb) (BPABAJAG), Boiler Repair, Maintenance & Tune-Ups (HSAOACAD), Emergency Water Heater Repair & No-Hot-Water Service (HSAOAMAE), Water Heater Safety, Code Compliance & Permit Inspection Support (HSAOACAI)

Keywords

• Plumbing services
• HVAC services
• Drain cleaning
• Water heater installation
• Commercial plumbing

Headquarters

HQ city

Columbus

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Supply Chain, Infrastructure

Revenue model

1. On-Demand Service Fees: Revenue from plumbing, drain, heating, and cooling repair and installation services performed on-demand for residential and commercial customers. Services include emergency repairs, scheduled maintenance, and new installations.
2. Maintenance Agreements / Energy Savings Plans: Recurring revenue from annual and semi-annual maintenance contracts. Silver Agreement at $290 new/$240 renewal provides priority scheduling and 10% discount on parts and labor. Gold Agreement at $380 provides 30% discount on parts and labor.
3. Financing Services Partnership: Partnership with Service Financing to provide 0% interest financing for 25 months on new jobs minimum $1000. The company facilitates financing for customers, enabling higher-ticket purchases.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels9 records

Core offering

The Waterworks provides full-service plumbing, drain, heating, and cooling solutions to residential, commercial, and municipal customers across Central Ohio. The company dispatches licensed, background-checked technicians in 80+ service vehicles to perform on-site diagnosis, repair, installation, and maintenance, supported by 24/7 live answering and online scheduling. Service offerings span emergency plumbing, sewer and drain cleaning, water heater installation (tank and tankless), furnace and AC work, indoor air quality systems, and recurring maintenance contracts.

Product overview

The Waterworks is a full-service residential, commercial, and industrial plumbing, drain, heating, and cooling company. The company offers a comprehensive suite of services organized into distinct categories: Heating Services (furnace, boiler, heat pump, geothermal), Cooling Services (AC, ductless, geothermal), Indoor Air Quality (UV germicidal lights, smart thermostats, humidifiers, ventilators), Plumbing Services (emergency repairs, water treatment, water heaters, gas lines), Drain Cleaning (camera inspection, hydrojetting, sewer services), and Commercial Services (HVAC and plumbing for businesses). The company also offers maintenance membership programs (Silver and Gold Energy Savings Plans) and financing options through Service Financing. The product portfolio is organized as a service-based model rather than a software platform, with Lennox indoor air quality products being the primary branded product line sold and installed.

Differentiator

Problem solved

Functional benefit

Products and services

• Heating Services

Quantifiable outcome

• Annual maintenance can lead to savings of $32.76 per month in operating costs
• +1 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Two partnerships are on record, tiered minor and core.

• Lennox IndustriesminorGTM or Marketing Partner · 1 January 2023Community partnership program 'Feel The Love Nominations' where community members can nominate neighbors in need for HVAC system donations. Joint marketing initiative.
• Wolfe & Sons RestorationcoreStrategic or Co-development PartnerOngoing partnership with local restoration specialists for comprehensive support with plumbing emergencies, water damage situations, and full restoration needs. This partnership ensures homeowners receive complete care during water-related emergencies.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Benjamin Franklin Plumbing: Neighborly-owned national plumbing franchise emphasizing punctuality, transparent pricing, and emergency service. Direct comparable on residential plumbing and water-heater service model, with similar membership/club-style pricing programs.
• Len The Plumber: Mid-Atlantic regional multi-truck plumbing, drain, heating, and cooling service company. Comparable in scale, multi-trade offering, technician-driven field service, and emergency/financing programs to The Waterworks.
• One Hour Heating & Air Conditioning: Neighborly franchise focused on residential HVAC service and replacement with strong emergency-response branding. Directly comparable on heating/cooling service model and 24/7 positioning.
• Morrison Plumbing & HVAC: Mid-size regional plumbing, heating, and cooling service provider with similar service breadth, technician staffing, and emergency repair focus as The Waterworks, making it a useful operational benchmark.
• Mr. Rooter Plumbing: Neighborly franchise network providing residential and commercial plumbing and drain services. Closely comparable service mix (emergency plumbing, drain cleaning, water heaters) and field-service model to The Waterworks.

Broad incumbents

• Comfort Systems USA: Public national commercial and industrial mechanical contractor (HVAC, plumbing, piping). Useful for sizing and benchmarking The Waterworks' commercial HVAC and plumbing segment, though far larger and more B2B-focused.
• Roto-Rooter: National plumbing, drain cleaning, and water cleanup franchise with extensive brand recognition. Direct overlap with The Waterworks' plumbing, drain, sewer, and emergency-service offerings, but at much larger national scale.
• Service Experts Heating & Air Conditioning: National residential HVAC service, repair, and replacement brand owned by Brookfield. Comparable on heating/cooling service, maintenance agreements, and IAQ offerings, though with a national footprint rather than local Ohio density.
• ARS / Rescue Rooter: Large multi-trade residential HVAC, plumbing, and electrical services operator (American Residential Services). Overlaps with The Waterworks' HVAC + plumbing one-stop value proposition across multiple U.S. markets.

Regional players

• Bluestar Heating & Cooling: Regional residential HVAC and plumbing service operator in the Midwest. Comparable service mix and customer segment to The Waterworks, though with a narrower trade offering.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/The_Waterworks
• YouTubeyoutube.com/@thewaterworks1640
• Facebookfacebook.com/TheWaterworksColumbus
• LinkedInlinkedin.com/company/thewaterworksohio

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Waterworks