What Benjamin Franklin Plumbing does

Benjamin Franklin Plumbing is a franchised residential plumbing service brand founded in 2000 and headquartered in Phoenix, Arizona, operating as part of Authority Brands' multi-brand franchising platform. The company serves residential homeowners through a network of more than 300 franchise locations concentrated in Texas and the Southeastern United States, delivering scheduled and emergency plumbing services including repairs, installations, and diagnostics. Its service-level differentiator is the "Punctual Plumber" on-time guarantee, which has been a brand signature across roughly 25 years of operation.

The franchise business model generates revenue at two layers. At the corporate layer, the brand collects initial franchise fees (with initial franchisee investment ranging from $84,570 to $286,702), ongoing royalties, and brand/marketing contributions, supported by a financing relationship with Service 1st Financial, LLC that lowers capital barriers for new franchisees. At the unit layer, franchise operators deliver plumbing services to homeowners and increasingly monetize recurring revenue through the Premier Program subscription/membership offering. No public revenue disclosure exists; system-wide sales implied by 300+ units and typical residential plumbing franchise economics place the brand in the multi-hundred-million-dollar range.

Operationally, the network integrated ServiceTitan's field service management platform in September 2024 to standardize dispatch, customer engagement, and reporting across franchisees. The company has also invested in workforce development to address an industry-wide shortage of roughly 550,000 licensed plumbers, viewing technician labor supply as a direct constraint on unit growth and service capacity. Customer acquisition is decentralized to individual franchise operators, with no disclosed enterprise or commercial-customer segment.

Name

Benjamin Franklin Plumbing

Legal name

Benjamin Franklin Plumbing

Website

https://punctualplumberdallas.com

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Benjamin Franklin Plumbing is a franchised residential plumbing services brand with 300+ North American locations, serving homeowners through repairs, installations, and emergency plumbing under parent company Authority Brands.

Ownership category

akta.pro rank

Product category

Residential Plumbing Services

NAICS

Plumbing, Heating, and Air-Conditioning Contractors (23822)

SIC

Services-Miscellaneous Repair Services (7600)

akta.pro primary industry

Plumbing Installation, Service & Repair (IMAIABAB)

akta.pro secondary industry

Minor Plumbing Repairs (Leaks, Faucets, Toilets, Drains) (HSAGAAAC)

Keywords

• Residential plumbing services
• Plumbing repair
• Drain cleaning
• Water heater services
• Emergency plumbing

Headquarters

HQ city

Phoenix

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Franchise Fees and Licensing: Benjamin Franklin Plumbing generates revenue through franchise fees from independent franchisees who operate under the brand. Franchise investment ranges from approximately $84,570 to $286,702 depending on business model and location.
2. Plumbing Services Revenue: Individual franchise locations generate revenue through residential plumbing services including repairs, installations, drain cleaning, water heaters, leak detection, and emergency plumbing services billed to homeowners.
3. Premier Program Membership: Monthly membership program offering comprehensive home comfort coverage including maintenance, repairs, and consumable parts for a low monthly payment.

Pricing tiers

Distribution channels1 record

Marketing channels5 records

Core offering

Benjamin Franklin Plumbing is a franchised residential plumbing service brand that delivers comprehensive home plumbing services through 300+ independently owned franchise locations across North America. Its core offering includes plumbing repair, 24/7 emergency plumbing, drain cleaning, leak detection, water heater installation and repair, sewer line repair, pipe replacement, faucet and toilet repair/installation, plumbing remodeling, and water treatment solutions (water filtration and softeners). The brand also offers a Premier Program membership providing annual maintenance, no trip charges, covered repairs, and consumable parts for HVAC, water heaters, and water filtration systems.

Product overview

Benjamin Franklin Plumbing is a franchised residential plumbing service brand operating over 330 locations across North America under Authority Brands. The company's core offering consists of comprehensive plumbing services organized around a service-provision model: general plumbing repair, emergency plumbing (24/7), drain cleaning (including hydro jetting), leak detection, water heater services, and specialty services such as sewer line repair, camera inspection, and plumbing remodeling. The portfolio also includes water treatment solutions (water filtration systems and water softeners) and a membership program (Premier Program) offering bundled maintenance and repair coverage. Financing options are available through a third-party partner. The company is known for its punctual service guarantee and operates primarily in the residential market across high-growth regions including Texas and the Southeast.

Differentiator

Problem solved

Functional benefit

Products and services

• Plumbing Repair General residential plumbing repair services including pipe repair, fixture repairs, and comprehensive plumbing troubleshooting for homeowners.
• Emergency Plumbing 24/7 emergency plumbing response for residential customers facing urgent issues such as burst pipes, severe clogs, and water heater failures.
• Drain Cleaning Services Professional residential drain cleaning using hydro jetting, drain snaking, and rooter service to clear stubborn clogs and prevent recurring blockages.
• Leak Detection Advanced residential leak detection services including whole-home leak detection, slab leak detection, gas leak repair, and Dallas water pipe repair.
• Water Heater Services Residential water heater repair, installation, and replacement services covering both tank and tankless water heater systems.
• Sewer Line Repair Residential sewer line repair services including trenchless repair technologies and sewer camera inspection.
• Residential Plumbing Inspections Comprehensive plumbing system inspections for residential properties to identify issues and ensure system integrity.
• Plumbing Remodeling Full-service residential bathroom and kitchen plumbing remodeling including bath remodel rough-ins.
• Water Filtration System Installation Residential water filtration system installation to address hard water issues and improve water quality for North Texas homeowners.
• Water Softener Installation Residential water softener installation services to address hard water conditions for homeowners in the Dallas, Texas area.
• Premier Program A worry-free home comfort membership program covering annual maintenance, no trip charges, covered repairs, and consumable parts for HVAC, water heaters, and whole-home water filters, with a 10-year standard term and upgrade/extend/purchase/return options at the end of term.
• Plumbing Financing Options Flexible payment plans and financing options for residential plumbing repairs and installations, provided through third-party partner Service 1st Financial, LLC.

Quantifiable outcome

• 17.9% market share in sewer line repair service market
• +1 more outcomes

Named customers5 records

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• ServiceTitancoreTechnology or Integration · 17 September 2024ServiceTitan, a leading contractor software platform, announced a strategic partnership with Authority Brands to deploy its platform across several home service franchise businesses including Benjamin Franklin Plumbing. The integration aims to enhance business performance, improve customer experience, and unify operations across multiple franchise locations.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Roto-Rooter: Largest North American plumbing and drain cleaning service franchise, with a deeply recognized national brand and company-operated locations. Direct competitor to Benjamin Franklin Plumbing for residential plumbing, drain cleaning, and emergency service.
• Mr. Rooter Plumbing: Neighborly-owned residential and commercial plumbing franchise with a comparable franchise model and national footprint. Directly competes with Benjamin Franklin Plumbing for homeowner service calls and franchisee recruitment.
• ARS / Rescue Rooter: Multi-brand residential plumbing, HVAC, and drain service operator with national coverage. Comparable in service mix (plumbing + drain + emergency) and competes for both end customers and technician talent.
• Mister Sparky Electric: Sister franchise brand under Authority Brands serving residential electrical service. Operates with the same franchise infrastructure and ServiceTitan platform, making it the closest operational peer for benchmarking unit economics and franchise support.
• One Hour Heating & Air Conditioning: Another Authority Brands sister franchise focused on residential HVAC. Highly comparable in franchise model, customer base, and corporate support infrastructure; useful proxy for cross-brand dynamics within Authority Brands.

Broad incumbents

• HomeServe USA: National provider of home repair service plans and contractor dispatch, including plumbing. Comparable in building a subscription-based home services network, though it works with a contractor network rather than directly competing in trade services.
• Angi (Angie's List): Lead-generation and home services marketplace that connects homeowners to local plumbers. Not a direct service competitor, but increasingly competes with franchise brands for customer acquisition and pricing transparency in residential plumbing.
• Authority Brands: Parent company of Benjamin Franklin Plumbing and several other home-service franchise brands. Relevant as the corporate parent and platform that funds franchise growth, technology, and marketing infrastructure for the brand.
• Neighborly Inc. Multi-brand home services franchisor that owns Mr. Rooter and other residential service franchises. A direct peer platform to Authority Brands for franchise network management, capital allocation, and cross-brand leverage in residential trades.

Others

• ServiceTitan: Enterprise software platform for residential trades contractors; announced strategic partnership with Authority Brands in 2024. Acts as an enabler/technology peer shaping the operating economics of franchise plumbing networks including Benjamin Franklin.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/BFDallasTX
• YouTubeyoutube.com/channel/UCWAZ7W_7v3RYMWkn-sBc4PQ
• Facebookfacebook.com/BenFranklinPlumbingDallasTX
• Instagraminstagram.com/benfranklinplumbingdallastx
• Pinterestpinterest.com/bfpdallastx

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Benjamin Franklin Plumbing