Integrated Services of Kalamazoo

What Integrated Services of Kalamazoo does

Integrated Services of Kalamazoo (ISK) is a private, nonprofit Certified Community Behavioral Health Clinic (CCBHC) and the designated community mental health authority for Kalamazoo County, Michigan, operating continuously for over 30 years (since 1993). The organization delivers a comprehensive, integrated continuum of behavioral health services to children, youth, families, and adults, including mental health treatment, substance use disorder services, and intellectual and developmental disability support. Service delivery spans 24/7 crisis intervention at its Behavioral Health Urgent Care & Access Center, a 24-hour crisis hotline, outpatient therapy using evidence-based modalities (CBT, DBT, EMDR, Seeking Safety), psychiatric care, case management, housing and supported employment programs, early-psychosis specialty care (Navigate), integrated dual-diagnosis treatment, and wellness programs such as InSHAPE and nutrition care coordination. The organization is governed by a Board of Directors with monthly public meetings and is led by CEO Beth Ann Meints, appointed in April 2026.

The underlying "platform" is a clinically integrated service delivery model rather than a software product. The Access Center acts as the single point of intake, performing eligibility determination and routing clients to appropriate programs. ISK maintains referral and co-delivery partnerships with Bronson Methodist Hospital, Borgess Medical Center, the Kalamazoo Department of Public Safety (KDPS), Kalamazoo Valley Community College, NAMI Southwest Michigan, and the City of Kalamazoo, and participates in the Bronson Healthy Living Campus collaboration. The technology layer is administrative: a WordPress-based website (iskzoo.org), a SharePoint provider hub, a PayGround online payment portal, and Facebook/YouTube channels for community education.

The revenue model is grant- and Medicaid-driven. ISK is a specialty services provider for Medicaid beneficiaries and charges fees via a Sliding Fee Discount Program or health insurance coverage, with no one denied services due to inability to pay (non-Medicaid services may have a waiting list). Supplemental funding comes from SAMHSA grants (notably for the InSHAPE/Whole Health Initiative) and likely from Michigan's community mental health state allocations and CCBHC quality bonus payments. Pricing is hybrid and monthly-cadence for fee-based services, with the vast majority of operating revenue derived from diffuse individual client claims rather than enterprise contracts.

Name

Integrated Services of Kalamazoo

Legal name

Integrated Services of Kalamazoo

Website

https://iskzoo.org

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

101–250 employees

Short description

Integrated Services of Kalamazoo is a nonprofit Certified Community Behavioral Health Clinic and designated county mental health authority providing integrated mental health, substance use, and developmental disability services to Kalamazoo County, Michigan residents across all ages.

Ownership category

akta.pro rank

Product category

Community Mental Health Services

NAICS

Individual and Family Services (6241), Other Individual and Family Services (624190), Services for the Elderly and Persons with Disabilities (624120), Child and Youth Services (624110), Vocational Rehabilitation Services (62431)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Wraparound Student Support & Case Management Services (At-Risk K–12) (EDAJAEAJ)

akta.pro secondary industries

IEP/504 Planning, Case Management & Compliance (EDAJAKAB), Therapy-Integrated Childcare Support (coordination with OT/PT/SLP/ABA) (HSAAAIAM)

Keywords

• Community mental health services
• Substance use treatment
• Behavioral health clinic
• Youth family services
• Crisis intervention services

Headquarters

HQ city

Nazareth

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Medicaid-Funded Services: ISK operates as a specialty services provider for individuals with Medicaid, with fees based on a Sliding Fee Discount Program or health insurance coverage. While no one is denied services based on financial situation, there may be a waiting list for non-Medicaid covered services.
2. SAMHSA Grant Funding: The Whole Health Initiative/InSHAPE program receives funding from the Substance Abuse and Mental Health Services Administration (SAMHSA) as part of a national evaluation project for mental illness services.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Integrated Services of Kalamazoo (ISK) is a Certified Community Behavioral Health Clinic (CCBHC) that delivers mental health, substance use disorder, and intellectual/developmental disability services to youth, families, and adults across Kalamazoo County, Michigan. The organization offers crisis intervention, outpatient therapy, psychiatric care, case management, housing support, wellness programs, and recovery services through a 24/7 Access Center, walk-in Urgent Care, and community-based locations. Services are funded primarily through Medicaid, health insurance, and a Sliding Fee Discount Program, with no one denied services based on financial situation.

Product overview

Integrated Services of Kalamazoo (ISK) is a Certified Community Behavioral Health Clinic (CCBHC) providing integrated mental health, substance use disorder, and developmental disability services across Kalamazoo County. The organization operates as a single unified service delivery platform offering crisis intervention, outpatient therapy, psychiatric care, case management, housing support, and wellness programs. Key service modules include Behavioral Health Urgent Care (24/7 crisis services), Outpatient Therapy (offering CBT, DBT, EMDR, and Seeking Safety), the Opioid Overdose Response Program, InSHAPE wellness program, Nutrition Care Coordination, and Housing Recovery Center. Services are organized into Youth & Family Services and Adult Services streams, with specialized programs for early psychosis (Navigate), integrated dual diagnosis treatment (SAMM), veteran services, and family support.

Differentiator

Problem solved

Functional benefit

Products and services

• Mental Health Services Comprehensive mental health assessment, therapy, psychiatric care, and case management for individuals experiencing mental illness, emotional difficulties, or serious emotional conditions.
• Substance Use Disorders Services Treatment and support services for individuals with substance use disorders, including youth and adult outpatient programs, opioid overdose response, and recovery coaching.
• Youth and Family Services Youth-guided, family-driven services including behavioral health urgent care, case management, family support, home-based services, multisystemic therapy, wraparound, and school-based services.
• Adult Services Services for adults including employment services, intellectual/developmental disabilities support, psychiatric services, housing, and whole health initiatives.
• Behavioral Health Urgent Care and Access Center 24/7 crisis intervention and emergency mental health services at 440 W. Kalamazoo Avenue, with walk-in same-day access for adults (Mon-Fri 8am-8pm) and youth (Mon-Fri 8am-5pm, Saturday 9am-2pm).
• Outpatient Therapy Person-centered, goal-oriented therapy including Cognitive Behavior Therapy (CBT), Dialectical Behavior Therapy (DBT), Eye Movement Desensitization and Reprocessing (EMDR), and Seeking Safety.
• Navigate: Coordinated Specialty Care for Early Psychosis Evidence-based early intervention program for young people ages 15-30 who have experienced recent onset of psychosis, including psychiatric assessment, therapy, case management, peer support, and supported education and employment services.
• SAMM Integrated Dual Disorder Treatment Recovery-oriented services integrating substance use and mental health treatment for individuals with co-occurring disorders.
• Opioid Overdose Response Program (OORP) Emergency mental health service providing 24/7 on-call recovery coaching and patient navigation for individuals recovering from drug overdose at local hospitals, in partnership with Kalamazoo Department of Public Safety.
• InSHAPE (Self Health Action Plan for Empowerment) Wellness program for adults 18+ with serious mental illness who are overweight, combining exercise activities, nutrition education, and weekly support from health mentors to promote fitness and healthier eating.
• Nutrition Care Coordination Services connecting individuals with food and nutrition resources including nutrition education, dietary goal setting, healthy meal planning, grocery store tours, and culinary classes.
• Housing Recovery Center Assists individuals with finding and maintaining safe, accessible, and affordable housing, including outreach, short-term shelter at Oakland House, referrals, and rental assistance.
• Family Support Services Free, confidential, trauma-informed services for family members of individuals with mental illness, including education, emotional support, and the NAMI Family-to-Family Program.
• Crisis Hotline Services 24-hour crisis hotline and helpline services available at (269) 373-6000, (888) 373-6200, and the 988 National Suicide and Crisis Lifeline.

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Seven partnerships are on record, tiered minor and core.

• Kalamazoo Loaves & FishesminorStrategic or Co-development Partner · 22 September 2022Kalamazoo Loaves & Fishes awarded the ISK Housing Team the 2022 Anne Wend Lipsey Food Security and Justice Award for outstanding efforts to engage the community in the fight to end hunger.
• Kalamazoo Department of Public Safety (KDPS)coreStrategic or Co-development Partner · 14 January 2021KDPS partners with ISK to provide more resources to Kalamazoo residents seeking recovery from substance use disorders. KDPS refers people to ISK's Recovery Outreach program made possible through the Opioid Overdose Response Program (OORP). This partnership streamlines the process for getting people to ISK for treatment to help reduce overdoses in the community.
• Kalamazoo Valley Community College (KVCC)coreStrategic or Co-development PartnerISK partnered with KVCC to create the Your Culinary Journey cookbook series featuring everyday, healthy, go-to meal ideas. KVCC also partnered in the Bronson Healthy Living Campus initiative focused on food as medicine, targeting people in crisis and those working to get back on track.
• NAMI Southwest MichigancoreStrategic or Co-development PartnerISK collaborates with NAMI Southwest Michigan to offer the Family-to-Family Program (free educational program for caregivers of adults with mental illness) and Family Support Groups. NAMI provides written information, topical speakers, consultation, resource referral, and a lending library.
• Bronson HealthcareminorStrategic or Co-development PartnerBronson Healthcare is part of the Healthy Campus Collaboration with ISK, KVCC, WMU Homer Stryker M.D. School of Medicine, and the City of Kalamazoo to create the Bronson Healthy Living Campus - a catalyst for urban revitalization, community health, and workforce development.
• Western Michigan University Homer Stryker M.D. School of MedicineminorStrategic or Co-development PartnerWMU Homer Stryker M.D. School of Medicine is part of the Healthy Campus Collaboration with ISK, KVCC, Bronson Healthcare, and the City of Kalamazoo to create the Bronson Healthy Living Campus.
• City of KalamazoominorStrategic or Co-development PartnerThe City of Kalamazoo is part of the Healthy Campus Collaboration with ISK, KVCC, Bronson Healthcare, and WMU Homer Stryker M.D. School of Medicine.

Scale indicators2 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Network180: Kent County's designated community mental health authority in Grand Rapids, Michigan. Directly comparable to ISK as a county-based CMH/CCBHC delivering mental health, substance use, and I/DD services with 24/7 crisis access under the same Michigan system.
• Community Mental Health of Ottawa County: Ottawa County's CMH authority in West Michigan providing behavioral health, I/DD, and substance use services. Closely comparable to ISK in scope, funding model, and regulatory designation as a Michigan PIHP/CMH provider.
• Washtenaw County Community Mental Health (WCCMH): Washtenaw County's community mental health authority serving Ann Arbor and surrounding areas with mental health, I/DD, and substance use services. Directly comparable county-level CMH serving a similar population mix as ISK.
• Genesee Health System: Genesee County's community mental health authority in Flint, Michigan, providing integrated behavioral health, I/DD, and substance use services. Comparable in service breadth and CCBHC-equivalent operation.
• Detroit Wayne Integrated Health Network: Large regional behavioral health managed-care entity for Detroit/Wayne County providing mental health, I/DD, and substance use services. Comparable in service lines and Medicaid-managed funding model, though at much larger scale than ISK.

Broad incumbents

• Corewell Health (formerly Spectrum Health): Integrated health system with significant behavioral health service lines across West Michigan, including in Kalamazoo-adjacent markets. Comparable as a regional incumbent whose inpatient and outpatient behavioral capacity could compete with or absorb ISK's referrals.
• Bronson Healthcare: Kalamazoo-based integrated health system and existing ISK referral partner. Comparable as a regional incumbent expanding into community health (Healthy Living Campus) that could subsume some of ISK's behavioral health delivery.
• Carelon Behavioral Health (formerly Beacon Health Options): National behavioral health managed-care and services company. Comparable as a broad incumbent operating in the same payer/Medicaid behavioral health space ISK depends on for reimbursement and care coordination.

Regional players

• Pyramid Healthcare: Behavioral health provider operating across Pennsylvania and other states with mental health, substance use, and I/DD programs. Comparable as a multi-site community behavioral health provider, though geographically outside Michigan.

Others

• National Council for Mental Wellbeing: National membership and advocacy organization for community behavioral health providers, including CCBHCs. Comparable as an ecosystem organization shaping funding, policy, and standards that directly affect ISK's operating environment.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCjUiHivjxWhQpnYlB1GBd4g
• Facebookfacebook.com/kazoocmh

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Integrated Services of Kalamazoo