Signal Restoration Services

What Signal Restoration Services does

Signal Restoration Services is a US-headquartered commercial property damage restoration company founded in 1972 and operating as Signal USA, LLC from Troy, Michigan. The company provides emergency response and full-cycle restoration services for fire, water, mold, wind, storm, and catastrophe damage, supplemented by hurricane and winter storm specialty practices, general contracting for reconstruction, and a Cap-Ex offering, and it runs a 24/7/365 proactive disaster planning and emergency response service branded Signal OnCall.

Its delivery model is project-based professional services, with revenue earned through per-project fees scoped to the loss, property size, and complexity, typically billed against agreed scopes of loss with property owners and insurance carriers. The company serves enterprise and institutional customers across at least eight verticals (commercial real estate, hospitality, healthcare, education, government/GSA, multifamily, industrial, and retail) and has completed marquee engagements including a $130M luxury resort restoration in San Juan after Hurricane Maria, a $135M five-hospital recovery in New York after Superstorm Sandy, and a $65M hurricane recovery for the Calcasieu Parish School Board. Named customers include Penske Corporation, while the broader logo base spans hotels, hospitals, school districts, multifamily operators, manufacturers, and the 9/11 Memorial & Museum.

The business is scaled through 430+ physical locations and 500+ partner locations spanning all 50 US states, Canada, and the Caribbean, anchored by eight owned regional offices and a workforce of approximately 2,500 team members and partners. The core technology is operational rather than digital: emergency response protocols, drying and remediation equipment, EHS discipline, and a portfolio of industry certifications (GSA, IICRC, RIA, ICRA, EPA, OSHA) that gate access to regulated buyers. The company has no disclosed proprietary software platform, AI/ML capability, patents, or third-party funding; it is privately held and operates as a subsidiary of PuroClean, with distribution increasingly anchored by referral relationships with insurance professionals, property managers, risk managers, and a 2024 strategic partnership with EY Claims Recovery.

Name

Signal Restoration Services

Legal name

Signal USA, LLC

Website

https://signalrestoration.com

Company type

Private

Founded year

1972

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Signal Restoration Services is a US-based commercial property damage restoration company, founded in 1972, providing fire, water, mold, storm, and catastrophe restoration, reconstruction, and 24/7 emergency response to enterprise and institutional clients across the US, Canada, and the Caribbean via 500+ partner locations.

Ownership category

akta.pro rank

Product category

Commercial Property Damage Restoration Services

NAICS

Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance (8113)

SIC

Services-Miscellaneous Repair Services (7600)

akta.pro primary industry

Emergency Mitigation & Site Stabilization (Board-Up, Tarping, Water Extraction) (HSAPAOAA)

akta.pro secondary industries

Mechanical, Electrical & Plumbing (MEP) Restoration & Replacement (HSAPAOAJ), Code Compliance, Permitting & Inspections (Rebuild) (HSAPAOAK)

Keywords

• Commercial property restoration
• Disaster recovery services
• Water damage restoration
• Fire and smoke cleanup
• Hurricane restoration services

Headquarters

HQ city

Troy

HQ country

United States

HQ region

North America

Offices8 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Commercial Property Restoration Services: Signal generates revenue through project-based fees for emergency and planned commercial property restoration services. These include fire, water, mold, wind, storm, and catastrophe response; large-loss disaster recovery; reconstruction; full-service roofing; and capital expenditure (Cap-Ex) work. Revenue is one-time, per-project, and typically billed against scopes of loss agreed with property owners and/or insurance carriers.

Go-to-market motion1 record

Distribution channels5 records

Marketing channels7 records

Core offering

Signal Restoration Services is a commercial property damage restoration company that provides 24/7/365 emergency response and full-service restoration for fire, water, mold, wind, storm, and catastrophe damage, including specialized hurricane and winter storm recovery. The company also delivers reconstruction and general contracting services to return damaged commercial, institutional, and multifamily properties to operation.

Product overview

Signal Restoration Services is a commercial property restoration company offering a unified service portfolio centered on emergency response and property damage restoration. The core offering consists of Property Damage Restoration Services (covering fire, water, mold, wind, storm, and catastrophe damage), supplemented by specialized verticals for Hurricane Restoration and Winter Storm Restoration. The Signal OnCall add-on module provides 24/7 emergency response and personalized disaster planning. General Contracting Services enable full reconstruction following damage events. The company serves diverse industries including Healthcare, Education, Government/GSA, Hospitality, Multifamily, Retail, and Industrial sectors across the US, Canada, and Caribbean.

Differentiator

Problem solved

Functional benefit

Products and services

• Property Damage Restoration Services
• Hurricane Restoration Services
• Winter Storm Restoration Services
• Signal OnCall
• General Contracting Services

Quantifiable outcome

• $2 billion in completed commercial restoration projects since 2012
• +7 more outcomes

Named customers20 records

Segments11 records

Ideal customer profiles7 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Two partnerships are on record, tiered minor and core.

• Fain Signature GroupminorStrategic or Co-development Partner · 30 May 2024Signal Restoration partnered with Fain Signature Group, a Prescott Valley community builder, to co-host the 'Lessons in Legado: Honoring the Past, Building for the Future' community education event about the demolition process of the Legado Apartments following a devastating April 1st structure fire. The event was held May 30-31, 2024, at the Findlay Toyota Event Center in Prescott Valley, AZ. The partnership demonstrates Signal's community engagement and transparency approach to large-loss projects.
• Ernst & Young LLP (EY US)coreStrategic or Co-development Partner · 29 May 2024Signal Restoration entered an agreement with EY US to be included in the EY Claims Recovery service offerings. Under this partnership, Signal's property recovery services are integrated into EY's holistic disaster recovery offerings for clients who have experienced property loss. The collaboration combines EY's forensics, CPA, and former adjuster expertise with Signal's 50+ year track record in commercial property restoration. Mark Davis, CEO of Signal USA LLC, noted that EY's culture of transparency and integrity aligns well with Signal's values. The partnership is expected to drive innovation in the claims and restoration marketplace.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• CRDN: Specialized contents restoration network serving insurance and property restoration partners. Partial overlap with Signal on residential and commercial contents and structure restoration.

Direct peers

• ALL-TECH Restoration: Mid-sized commercial property restoration and reconstruction company with comparable fire, water, and storm restoration capabilities. Operates as a regional/super-regional peer in the same commercial segment.
• Paul Davis Restoration: National franchise-based restoration services provider covering fire, water, mold, and storm damage for residential and commercial customers. Comparable scope and franchise-driven go-to-market.
• Servpro: Largest private competitor in property damage restoration with a national franchise network serving both residential and commercial customers across fire, water, mold, and storm events. Directly comparable business model, service menu, and customer base to Signal.
• BELFOR Property Restoration: Global leader in commercial and large-loss disaster recovery and restoration, with deep large-loss and catastrophic-event capabilities. Closest direct peer to Signal on enterprise, large-loss, and catastrophe response work.
• Cotton Holdings: Commercial-focused disaster recovery, restoration, and consulting firm serving large institutional, government, and commercial clients. Direct competitor on large-loss commercial restoration engagements.
• AdvantaClean: National light-environmental services franchise focused on mold, water, and air quality restoration for residential and commercial clients. Comparable service mix with smaller-scale commercial focus.
• Coit Restoration: National cleaning and restoration services provider with commercial and residential carpet, duct, and disaster restoration offerings. Overlaps with Signal on commercial restoration scope.
• Rytech Restoration: National water damage restoration and remediation provider serving both residential and commercial customers through regional offices. Comparable service lines (water, fire, mold) and franchise-style footprint.

Broad incumbents

• PuroClean: Signal Restoration's parent company and a national franchise restoration network predominantly serving residential customers. Wider scope of franchisee-driven residential work; Signal operates as the commercial/institutional arm within the broader PuroClean platform.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/SignalRestoration
• LinkedInlinkedin.com/company/signal-restoration-services
• Xx.com/signaltroy

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Signal Restoration Services