New Horizons Community Support

What New Horizons Community Support does

New Horizons Community Support Services, Inc. is a nonprofit Community Mental Health Center (CMHC) founded in 1977, headquartered in Jefferson City, Missouri, and operating a second office in Columbia, Missouri to serve Cole and Boone Counties. The organization delivers a vertically integrated behavioral health service portfolio to adults disabled by serious and persistent mental illness, individuals with co-occurring substance use disorders, homeless consumers, and persons with developmental disabilities. Core programs include the Community Psychiatric Rehabilitation Program (CPRP), a Healthcare Home Program coordinating primary and behavioral healthcare, Psychosocial Rehabilitation Centers (PSRCs) operating under a modified clubhouse model, the federally funded PATH (Projects for Assistance in Transition from Homelessness) homeless outreach program, 24/7 crisis hotlines including DeafLine Missouri, and a residential portfolio comprising two licensed care facilities (Melody House, Harambee House), a group home (Clearview), and approximately six agency-owned supported apartment complexes totaling over 90 beds/units.

The underlying technology stack is modest: a healthcare coordination platform using health information technology to monitor critical health indicators and coordinate emergency room and hospital admissions, supplemented by the state-provided HMIS (Homeless Missourians Information System) for case management. The organization is certified by the Missouri Department of Mental Health, accredited by CARF across four service lines, and HIPAA-compliant.

The business model is government-payor driven. Revenue streams consist of Medicaid and Medicare reimbursement for mental health services, Missouri Department of Mental Health General Revenue funding for community mental health center operations, SAMHSA PATH Program federal funding, and supplemental charitable donations and private pay. Service eligibility for the CPRP is determined by the Missouri Department of Mental Health, not by direct consumer purchase. The go-to-market motion is community-led and referral-driven, with consumers enrolled via initial screening, healthcare provider referrals, and crisis line access; a Consumer Advisory Council provides quarterly input on service design. The organization reports FY2025 KPIs including 96% CPRP satisfaction, 99% housing stability among CPRP enrollees, 96% occupancy versus a 68% Missouri industry benchmark, and a medication error rate below 1% versus an 8.2% industry standard.

Name

New Horizons Community Support

Legal name

New Horizons Community Support Services, Inc.

Website

https://mo-newhorizons.com

Company type

Private

Founded year

1977

Operating status

Operating

Headcount range

51–100 employees

Short description

New Horizons Community Support Services is a nonprofit Community Mental Health Center founded in 1977, serving adults with serious mental illness in Missouri's Cole and Boone Counties through psychiatric rehabilitation, residential housing, Healthcare Home coordination, PATH homeless outreach, and 24/7 crisis services.

Ownership category

akta.pro rank

Headquarters

HQ city

Jefferson City

HQ country

United States

HQ region

North America

Offices12 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Others

Revenue model

1. Government Healthcare Programs: Medicaid and Medicare reimbursement for mental health services provided to eligible consumers.
2. Missouri Department of Mental Health - General Revenue: State government funding for community mental health center operations and services.
3. SAMHSA PATH Program Funding: Federal Substance Abuse and Mental Health Services Administration funding for Projects for Assistance in Transition from Homelessness.
4. Donations and Private Pay: Charitable donations from community and private pay for services not covered by insurance or government programs.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels4 records

Core offering

New Horizons Community Support Services is a nonprofit Community Mental Health Center (CMHC) that delivers behavioral healthcare to adults with serious mental illness in Cole and Boone Counties, Missouri. Its core offering is the Community Psychiatric Rehabilitation Program (CPRP), supplemented by residential housing, a Healthcare Home coordination program, psychosocial rehabilitation day programs, homeless outreach via the PATH Program, and 24-hour crisis hotlines. Services are reimbursed through Medicaid, Medicare, Missouri Department of Mental Health funding, SAMHSA grants, donations, and private pay.

Product overview

New Horizons Community Support Services operates as a nonprofit Community Mental Health Center (CMHC) offering a coordinated suite of behavioral health services through distinct programs. The core offering is the Community Psychiatric Rehabilitation Program (CPRP), which provides comprehensive assessment, treatment planning, medication services, and co-occurring disorder treatment. This integrates with residential housing programs (licensed care homes and agency-owned apartments), the Healthcare Home Program for care coordination, and Psychosocial Rehabilitation Centers providing day programming. Additional services include the PATH Program for homeless individuals and 24-hour crisis hotline services. Volunteer and internship programs support workforce development. The organization is certified by the Missouri Department of Mental Health and CARF-accredited.

Differentiator

Problem solved

Functional benefit

Products and services

• Community Psychiatric Rehabilitation Program (CPRP) A comprehensive rehabilitation program certified by the Missouri Department of Mental Health, providing initial/annual evaluation, treatment planning, medication services, community support, and co-occurring substance use treatment for adults with serious mental illness.
• Residential Programs A portfolio of residential facilities including licensed care homes (Melody House, Harambee House), a group home (Clearview Group Home for persons with developmental disabilities), and agency-owned supported apartments providing varying levels of supervision, medication administration, and independent living support.
• Healthcare Home Program A healthcare delivery approach providing coordination of primary care and behavioral healthcare, health screening, patient education, and chronic condition self-management support through nurse care managers using health information technology.
• PATH Program (Projects for Assistance in Transition from Homelessness)

Quantifiable outcome

• 96% of CPRP enrollees report overall satisfaction with services
• +8 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Two partnerships are on record, tiered core and minor.

• Commission on Accreditation of Rehabilitation Facilities (CARF)coreOthersIndependent accrediting body that has accredited New Horizons for Community Integration: Mental Health, Health Home: Comprehensive Care, and Community Housing programs.
• Harvard Case Study on Healthcare HomesminorOthersNew Horizons Healthcare Home program is featured in a Harvard Case Study on Healthcare Homes in Missouri, demonstrating their integrated care coordination model.

Scale indicators18 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Brightli (formerly Preferred Family Healthcare): Large Missouri- and multi-state-headquartered behavioral health nonprofit offering mental health, substance use, residential, and community-based services. Comparable provider of CMHC-equivalent services at significantly larger scale across more geographies.

Direct peers

• Compass Health Network: Missouri-based nonprofit CMHC and behavioral health provider serving multiple counties with crisis, outpatient, residential, and community-based services. Comparable service portfolio including Home Health model, with overlapping geographic and funding structures.
• Community Counseling Centers (Missouri): Missouri-headquartered nonprofit providing community-based behavioral health, residential, and case management services. Comparable provider of CMHC-equivalent services including supported housing and crisis intervention.
• Burrell Behavioral Health: Large Missouri-based nonprofit CMHC providing outpatient mental health, crisis services, residential programs, and addiction treatment across multiple counties. Most directly comparable peer given similar service mix, Missouri footprint, and CMHC designation.
• Behavioral Health Network of Greater St. Louis: Nonprofit mental health collaborative serving the St. Louis region with member agencies providing outpatient, residential, and supportive housing. Functionally similar network model for CMHC services in Missouri.
• Bridgeway Behavioral Health: Nonprofit behavioral health organization providing mental health services, substance use treatment, and residential programs across Missouri. Comparable CMHC-equivalent service mix and Medicaid/Medicare funding model.
• BJC Behavioral Health: St. Louis-area nonprofit behavioral health provider affiliated with BJC Health System, offering outpatient, residential, and crisis services. Comparable CARF-accredited CMHC operations although based in a larger metro.
• Places for People: St. Louis nonprofit providing mental health, housing, and employment services to adults with serious mental illness. Comparable CMHC services with similar CPRP-equivalent programming and supported housing model.

Regional players

• Comtrea Health Systems: Federally Qualified Health Center (FQHC) providing integrated primary care, behavioral health, and housing services in eastern Missouri. Comparable community-based integrated care model with similar funding streams.
• Ozark Center: Behavioral health provider affiliated with Freeman Health System in southwest Missouri, offering outpatient, residential, and crisis services. Comparable CMHC services with overlapping federal/state funding reliance.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/NewHorizonsCSS
• Facebookfacebook.com/newhorizonsmo
• LinkedInlinkedin.com/company/new-horizons-community-support-services

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about New Horizons Community Support