INOC

What INOC does

INOC is a 24x7 outsourced Network Operations Center (NOC) services provider founded in 2000 and headquartered in Northbrook, Illinois, operating as a division of ITsavvy LLC. The company delivers tiered NOC support (Shared, Hybrid, Dedicated, and Designated models) to enterprises, communications service providers, and OEMs, with a 200+ person support team monitoring tens of thousands of infrastructure elements across network, server, database, and application environments. INOC operates global NOCs in North America, Europe, and Asia Pacific, and holds ISO 27001:2022, SOC 2 Type II, NERC CIP, GDPR, CCPA, and CAS(T) certifications, enabling it to serve regulated industries including energy, healthcare, government, and financial services.

The underlying technology stack centers on the proprietary INOC Ops 3.0 platform, which integrates ITSM workflows, a sophisticated CMDB, and AIOps-driven automation (including NLP-based alert correlation and predictive problem management) built on partnerships with ServiceNow, BMC, LogicMonitor, BigPanda, Splunk, and others. INOC also offers NOC Operations Consulting for clients designing or optimizing their own NOCs. Revenue is generated primarily through recurring monthly subscriptions (custom-priced per device, per activity, or per incident volume), supplemented by engagement-based consulting fees and channel economics from the INOC VISION Partner Program, which enables MSPs, VARs, SIs, and OEMs to resell white-labeled NOC services.

INOC's go-to-market combines direct enterprise field sales with channel-driven mid-market acquisition. Named customers include Adtran, Digital Realty, AT&T Business, and a large financial company via SHI, supported by case studies documenting outcomes such as 900% MTTR improvement (SHI partnership) and 35% reduction in ticket resolution times (AT&T Business VA Hospital). The company maintains 500+ customer and partner relationships across ten or more verticals and has been in continuous operation for over two decades without external venture funding.

Name

INOC

Legal name

ITsavvy LLC

Website

https://inoc.com

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

51–100 employees

Short description

INOC is a 24x7 outsourced NOC services provider, founded in 2000, delivering tiered network operations support and consulting to enterprises, communications service providers, and OEMs globally from Northbrook, Illinois.

Ownership category

akta.pro rank

Product category

Network Operations Center Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Network Operations Outsourcing (NOC Services) (BPAEAMAD)

akta.pro secondary industries

Network Monitoring, Assurance & Managed NOC Services (SLA Ops) (HDAIAGAJ), IT Operations, Event & Incident Management (NOC/SOC-to-ITSM) (BPAEAJAH), Data Center Operations & Managed Services (Remote Hands, NOC/SOC) (HDABANAA)

Keywords

• Outsourced NOC support
• Network operations consulting
• Infrastructure monitoring services
• Managed NOC services
• IT service desk support

Headquarters

HQ city

Northbrook

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Outsourced NOC Support Services: 24x7 NOC and service desk monitoring for tens of thousands of infrastructure elements with Tier 1-3 support. Custom-priced based on incident volume and infrastructure size. Offers Shared, Hybrid, Dedicated, and Designated NOC support models.
2. NOC Operations Consulting: Best practices consulting for designing and building new NOCs and optimizing existing NOC operations. Engagement-based pricing for operational maturity assessments, framework design, and procedure optimization.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels6 records

Core offering

INOC provides 24x7 outsourced Network Operations Center (NOC) support services and NOC operations consulting for enterprises, communications service providers, and OEMs. Its services deliver Tier 1-3 monitoring and incident management across network, server, database, application, and cloud infrastructure, supported by a proprietary NOC platform with AIOps-driven automation. The company also offers a partner program (INOC VISION) enabling MSPs, VARs, system integrators, and OEMs to resell white-labeled NOC capabilities.

Product overview

INOC is a 24x7 outsourced NOC services provider offering two core services: Outsourced NOC Support and NOC Operations Consulting. These are delivered through the INOC Platform (the operational infrastructure), augmented by AIOps capabilities for automated incident management. The portfolio includes add-on services such as 24x7 Service Desk, NOC Runbooks, Business Continuity, Global NOCs, NOC Turnup & Assessment, and the NOC Support Framework. The company also operates the INOC VISION Partner Program for MSPs, VARs, SIs, and OEMs to resell white-labeled NOC services. INOC is a division of ITsavvy LLC and is not a software provider—their platform is not a SaaS product but the infrastructure supporting their managed services.

Differentiator

Problem solved

Functional benefit

Products and services

• Outsourced NOC Support 24x7 outsourced network operations center support providing Tier 1-3 technical support for monitoring and managing enterprise, service provider, and OEM infrastructure across network, server, database, application, and cloud environments. Delivered via shared, hybrid, dedicated, and designated NOC support models.
• NOC Operations Consulting

Quantifiable outcome

• 50% reduction in total cost of ownership compared to in-house NOC
• +5 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability6 records

Feature4 records

Partnerships

Six partnerships are on record, tiered core and minor.

• ServiceNowcoreTechnology or IntegrationITSM platform integration partner. INOC sets up ServiceNow instances as part of client onboarding and integrates with ServiceNow for incident management, ticketing, and workflow automation.
• MSPs (Managed Service Providers)coreChannel Partner/ Reseller/ DistributorINOC VISION Partner Program enables MSPs to resell white-labeled 24x7 NOC services, avoiding costly in-house NOC build while delivering comprehensive support to end customers.
• VARs & System IntegratorscoreChannel Partner/ Reseller/ DistributorValue-added resellers and system integrators leverage INOC's NOC capabilities to deliver managed services under their brand, expanding service portfolios profitably.
• OEMs (Network Equipment Manufacturers)coreOEM/ Whitelabel/ Licensing PartnerNetwork equipment vendors white-label INOC's NOC services to provide comprehensive support offerings to their end customers without building support infrastructure.
• Strategic Technology PartnerscoreStrategic or Co-development PartnerDeep partnerships with technology vendors for co-development of integration capabilities, shared best practices, and joint solution delivery.
• Referral Sales AgentsminorGTM or Marketing PartnerReferral partners driving new customer introductions to INOC's NOC services in exchange for referral commissions.

Scale indicators13 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Tata Consultancy Services (TCS): TCS delivers network and infrastructure managed services, including NOC operations, to large multinational clients — a broad incumbent peer with overlapping outsourced IT operations capabilities.
• Capgemini: Capgemini's Infrastructure Services include managed network operations and NOC capabilities for global enterprises, serving as a broad incumbent alternative to INOC for outsourced IT operations support.
• IBM: IBM Managed Network Services and IBM Services deliver 24x7 network operations support to large enterprises globally, competing with INOC in complex, multi-vendor enterprise environments at scale.
• Wipro: Wipro's infrastructure managed services practice provides network operations and NOC support globally, competing with INOC for enterprise outsourced operations work at significantly larger scale.
• Accenture: Accenture's infrastructure and network managed services practice delivers large-scale NOC and IT operations support to global enterprises, overlapping with INOC's offering but as part of a much broader services portfolio.
• NTT Data: NTT Data offers managed infrastructure and network operations services worldwide, including 24x7 NOC support, comparable to INOC's outsourced NOC model but with much larger global delivery scale.

Direct peers

• ConnectWise: ConnectWise offers a 24x7 NOC services program that MSPs can leverage to deliver outsourced monitoring and support to their end customers, directly comparable to INOC's white-label partner model and shared NOC delivery.
• eSentire: eSentire operates a 24x7 managed detection and response (MDR) SOC and NOC for mid-market and enterprise customers, with a services-led delivery model comparable to INOC's outsourced operations approach.
• Netsurion: Netsurion provides managed network operations and security operations center (NOC/SOC) services with 24x7 monitoring for enterprises, closely aligned with INOC's managed NOC support and incident response model.
• Dataprise: Dataprise is a mid-market and enterprise managed IT services provider operating its own NOC for network, server, and application monitoring — directly comparable to INOC's outsourced 24x7 NOC support offering.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/inoc_us
• Facebookfacebook.com/419558898149289
• LinkedInlinkedin.com/company/inoc-llc

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about INOC