Medix Dental IT

What Medix Dental IT does

Medix Dental IT is a U.S. managed IT services provider focused exclusively on dental practices and dental service organizations (DSOs). Founded in 2003 by Tom Terronez and headquartered in Iowa (with a Des Moines office), the firm works with over 1,000 dentists, specialists, and DSOs across all dental specialties. Its core subscription offering, the Onyx Partnership, bundles unlimited priority remote support, Practice Armor data protection, cloud and local backup, vendor issue mitigation, staff cybersecurity training, HIPAA IT compliance assistance, and a custom technology roadmap maintained by a dedicated advisor functioning as a fractional CTO, all delivered for a single flat monthly fee.

The company's technical stack covers a broad dental ecosystem: Microsoft Azure-hosted Open Dental Cloud for serverless multi-location PMS deployments; Cloud Practice Communication VOIP with patient texting, voicemail-to-email, and analytics; integration across eight+ dental practice management systems (Open Dental, Dentrix, Eaglesoft, Archy, Tab32, XLDent, Carestack) and imaging/hardware vendors (DEXIS, Carestream, Sirona, KaVo); and cybersecurity assessments pairing automated scans with manual reviews. A distinctive sub-brand, Practice Armor, layers proprietary data protection and continuous monitoring onto the Onyx bundle, while the "Practice Protector" framework structures consulting, roadmapping, and project management for both single-site practices and multi-site DSO environments.

Commercially, Medix runs a sales-led, partnership-based GTM centered on direct outreach, free consultations, and a PACE-approved continuing education circuit through which CEO Tom Terronez delivers 50+ presentations at dental societies, study clubs, state annual meetings, and dental schools in Iowa, Illinois, Nebraska, Colorado, Missouri, and Wisconsin. The business is bootstrapped and founder/management-owned with no disclosed funding, a staff in the 11–50 range, and recurring subscription revenue from SMB dental practices — a model that produces predictable revenue but caps upside absent material DSO contract wins or M&A.

Name

Medix Dental IT

Legal name

Medix Dental IT

Website

https://medixdental.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

11–50 employees

Short description

Medix Dental IT is a U.S. managed IT services provider focused exclusively on dental practices and DSOs, offering subscription-based IT support, cybersecurity, cloud PMS deployment, and VOIP. Founded in 2003 in Iowa, it serves 1,000+ dentists, specialists, and DSOs across all dental specialties nationwide.

Ownership category

akta.pro rank

Product category

Dental Managed IT Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro primary industry

Dental Support Services Organizations (Non-Clinical MSO/Back-Office Platforms) (HLABAKAN)

Keywords

• Managed IT services
• Dental IT support
• Healthcare cybersecurity
• HIPAA compliance IT
• Cloud dental software

Headquarters

HQ city

Davenport

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Onyx Partnership Subscription: Monthly subscription service providing comprehensive dental IT managed services including unlimited remote support, cybersecurity monitoring, data backup, technology roadmapping, and HIPAA compliance assistance. Revenue is recurring and predictable for both Medix and partner practices.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels5 records

Core offering

Medix Dental IT provides managed IT services exclusively to dental practices and dental service organizations (DSOs) across the United States. Its flagship offering, the Onyx Partnership, is a flat monthly fee subscription that bundles unlimited priority IT support, cybersecurity monitoring, data backup, Practice Armor security services, HIPAA compliance assistance, vendor management, and technology roadmapping. Complementary offerings include technology integration (hardware/software deployment), data protection, cybersecurity assessments, Open Dental Cloud on Microsoft Azure, project management for technology rollouts, and a Cloud Practice Communication VOIP phone system.

Product overview

Medix Dental IT is a specialized dental IT support company offering a comprehensive portfolio of services centered on IT protection and practice efficiency. The core offering is the Onyx Partnership subscription model, which bundles unlimited IT support, cybersecurity monitoring, data protection via Practice Armor, and HIPAA compliance assistance into one monthly fee. Supporting this are distinct service lines: Technology Integration (supporting Open Dental, Dentrix, Eaglesoft, DEXIS, Carestream, and other dental software/hardware brands), Cybersecurity Assessments for HIPAA compliance, Open Dental Cloud for serverless PMS deployment, Project Management for technology implementations, and Phone/VOIP Solutions through their Cloud Practice Communication System. The Practice Protector framework provides strategic technology roadmaps and IT treatment plans. Additionally, the company offers PACE-approved dental continuing education courses. Services span from startup practice planning through multi-location DSO operations, with the Onyx Partnership serving as the umbrella protection across all offerings.

Differentiator

Problem solved

Functional benefit

Brands

• Onyx Partnership: A subscription-based IT support partnership offering full practice protection including unlimited priority phone support, technology vendor mitigation, Practice Armor data protection, secure local and cloud data backup, installation discounts, staff cybersecurity training, HIPAA IT compliance assistance, and technology investment planning for a flat monthly fee.
• Practice Armor
• The Practice Protector

Products and services

• Onyx Partnership Subscription-based comprehensive managed IT service for dental practices that provides unlimited priority phone/remote support, technology vendor mitigation, Practice Armor data protection, staff cybersecurity training, HIPAA IT compliance assistance, and technology investment planning bundled into a single flat monthly fee.
• IT Support 24/7 dental IT support service that delivers prompt response and resolution, proactive cybersecurity monitoring, practice-level personalization, and technology roadmap development updated twice yearly.
• Technology Integration Dental hardware support and software integration services covering digital imaging equipment, intraoral cameras, servers, operatory and administrative computers, televisions, sound systems, and brand-specific support for Open Dental, Dentrix, Eaglesoft, Archy, Tab32, XLDent, Carestack, DEXIS, Carestream, Sirona, and KaVo.
• Data Protection Encrypted dental data backup solutions, critical security update management, firewall configuration, and endpoint protection against viruses, malware, ransomware, and cyberattacks.
• Cybersecurity Assessments Dental office HIPAA compliance assessment that pairs automated scans with manual reviews to identify vulnerabilities including critical security updates, endpoint protection, firewall adequacy, and encrypted data backup compliance, producing a custom confidential report with remediation roadmap.
• Open Dental Cloud Cloud-based deployment of Open Dental practice management software on Microsoft Azure, providing serverless infrastructure, simplified IT, optimized costs, enhanced security, and scalable on-demand access with standardization for multi-location DSOs.
• Project Management Dental technology project management covering purchase and installation of computers, servers, and networking equipment, coordinating with construction teams and equipment vendors to minimize practice downtime.
• Phone/VOIP Solutions Cloud Practice Communication System providing dental office phone systems with patient texting, voicemail to email, web faxing, call recording and analytics, unlimited local and long-distance calls, and seamless integration across multiple locations.
• Dental Continuing Education Courses PACE-approved dental continuing education courses covering cloud migration, cybersecurity, HIPAA compliance, preparing practice IT for 3D imaging, and protecting practice data, delivered at dental societies, study clubs, state annual meetings, and dental schools nationwide.

Quantifiable outcome

• 78% improvement in data protection among new clients based on review of 150 practice assessments
• +2 more outcomes

Named customers10 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration13 records

Feature5 records

Partnerships

One partnership is on record.

• Academy of General Dentistry (AGD)coreStrategic or Co-development PartnerMedix Dental IT is a nationally approved PACE provider through the Academy of General Dentistry, allowing them to deliver CE courses that qualify for FAGD/MAGD credit. This partnership enables them to educate dental professionals across the country while building brand authority.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Henry Schein TechCentral: Henry Schein's dedicated technology services arm offers dental IT support, network management, and cybersecurity to practices and DSOs. Comparable as a dental-vertical IT services provider backed by a much larger dental distribution platform.
• Patterson Dental Technology Solutions: Patterson Dental's technology and equipment services arm supports Eaglesoft and broader dental practice IT. Comparable as a long-standing dental technology services incumbent with practice-management and hardware offerings that overlap with Medix's integration services.

Emerging players

• Tab32: Cloud-native dental practice management and imaging platform serving DSOs. Indirectly comparable because its managed cloud deployment reduces some on-premise IT support needs Medix traditionally fills, making it both a partner-integrated software vendor and a partial substitute.
• Curve Dental / Curve Connex: Cloud-based dental practice management platform competing in the same 'cloud vs. on-premise' transition Medix helps practices navigate. Comparable as an adjacent technology vendor reshaping how dental practices consume IT services.
• Planet DDS (Denticon): Cloud dental practice management platform serving multi-location DSOs and group practices. Comparable because it competes for the same DSO technology budget that Medix addresses with Open Dental Cloud, often substituting on-premise IT complexity.

Direct peers

• Dovetail Dental IT: Dental-vertical managed IT services provider offering managed support, cybersecurity, and cloud services to practices and DSOs. Directly comparable to Medix as a similarly sized specialist dental MSP.
• Apex Dental IT: Dental-focused managed IT services provider offering cybersecurity, backup, and HIPAA-aligned support to practices and DSOs. Directly comparable as a vertical specialist of similar scope and customer base to Medix.

Others

• Open Dental: Open-source dental practice management software vendor whose cloud edition Medix resells and supports on Microsoft Azure. Comparable as a strategically aligned technology partner inside Medix's Open Dental Cloud offering.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/medixdental

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Medix Dental IT