FINA

What FINA does

FINA (Financijska agencija) is the state-owned financial agency of the Republic of Croatia, established in 2001 under the Law on Financial Agency and serving as the universal legal successor of the former Zavod za platni promet (Institute for Payment Transactions). Headquartered in Zagreb with 170 branches nationwide, FINA operates as the country's central infrastructure provider for digital trust services, payment processing, currency exchange, business information, and e-Government system support. Its core technology stack is built around a Public Key Infrastructure (PKI) system for digital certificate issuance, including QSCD-compliant cryptographic USB tokens (FinaCertRDC), software certificates (FinaSoftCert), and a cloud-based remote e-signature service (e-Potpis Oblak), all certified under EU eIDAS Regulation (EU) No. 910/2014.

The product portfolio spans digital certificates and qualified electronic signatures, e-Invoice (e-Račun), e-Archive, qualified time stamping (Vremenski žig), electronic auctions (e-Dražba for enforcement/bankruptcy sales and Fina Licitator for commercial sales), business information and creditworthiness reports (Info.BIZ, BON-1, BONPLUS, WEB BON), and national registries including the Registry of Annual Financial Statements and the Ultimate Beneficial Owner Register. Supporting consumer-facing services include the M-RIZNICA mobile app for government securities investment, currency exchange at the widest branch network in Croatia, Western Union money transfers, safety deposit boxes, and bill payment services.

FINA generates revenue through a hybrid model: recurring subscription fees for digital certificates (annual/monthly for QSCD devices; multi-year for soft certificates), transaction-based fees for payment processing (EUR 0.36-12.98 per transaction depending on amount and payment method), exchange rate spreads on commission-free currency conversion, subscription and transactional fees for business information and e-auction services, and bundled subscriptions like Fina e-Račun PLUS combining e-Invoice, e-Archive, and Factoring services. Customers include Croatian citizens (1.6 million e-Građani users), business entities (166,052 entrepreneurs tracked), and public bodies; commercial bank partnerships with HPB, Addiko, PBZ, Zagrebačka, Erste, OTP, and 16 other institutions extend service reach across the financial ecosystem.

Name

FINA

Legal name

Financijska agencija

Website

https://fina.hr

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

FINA (Financijska agencija) is Croatia's state-owned financial agency operating 170 branches nationwide, providing EU eIDAS-qualified digital certificates, e-Government integration, payment processing, currency exchange, business information, and national registry services to citizens, businesses, and public bodies.

Ownership category

akta.pro rank

Product category

Digital Trust Services and Financial Agency Services

NAICS

Financial Transactions Processing, Reserve, and Clearinghouse Activities (52232), Financial Transactions Processing, Reserve, and Clearinghouse Activities (522320)

SIC

Finance Services (6199), Miscellaneous Business Credit Institution (6159)

akta.pro primary industry

Tokenization, Network Vaults & Credential Management (FSAGABAF)

akta.pro secondary industries

Payouts, Disbursements & Mass Payments Infrastructure (FSAGABAN), Billing, Subscription & Revenue Management Infrastructure (FSAGABAM), Digital Account Opening & Onboarding (eKYC, eSignature, Origination) (FSAGAAAB)

Keywords

• Qualified digital certificates
• Electronic invoicing services
• Currency exchange services
• Electronic signature platform
• Business creditworthiness information

Headquarters

HQ city

Pula

HQ country

Croatia

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Infrastructure, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Digital Certificate Services: Annual and multi-year fees for digital certificate issuance, renewal, and management for both business entities and citizens. Certificates issued on QSCD devices have annual or monthly fees; soft certificates have 5-year validity with upfront payment.
2. Exchange Office Services: Currency exchange services at FINA's exchange offices without commission fees, generating revenue through exchange rate spreads.
3. Payment Transaction Services: Fees for cash payment transactions (0.66 EUR for amounts up to 33.33 EUR, 1.98% for higher amounts, max 12.98 EUR) and card payment processing (0.36 EUR per bill plus additional percentages).
4. Business Information Services: Sale of creditworthiness information (BON-1, BONPLUS, WEB BON), business analyses, and publications through Info.BIZ platform.
5. E-Auction and E-Licitation Services: Online auction platforms (e-Dražba for enforcement/bankruptcy sales, Fina Licitator for commercial sales) charging fees for participation and transaction processing.
6. E-Invoice and Archiving Services: Electronic invoice issuance, exchange, and archival services as part of the Fina e-Račun PLUS package covering the full e-invoice lifecycle.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels6 records

Core offering

FINA is the Croatian state-owned financial agency providing eIDAS-qualified digital certificates, electronic signature and trust services, e-invoicing and e-archiving, business creditworthiness information, electronic auctions, payment processing, currency exchange, and national registry management. It distributes these services through a nationwide network of 170 branches, online portals, mobile apps, and partnerships with commercial banks, serving Croatian businesses, citizens, and public bodies.

Product overview

FINA (Financijska agencija / Financial Agency) is a Croatian government-affiliated financial services institution offering a comprehensive portfolio of digital services, financial products, and public administration solutions. The core offerings center around digital certificates (FinaCertRDC, FinaSoftCert, and cloud-based remote e-signature certificates) and e-government services including e-Signature (e-Potpis), e-Invoice (e-Račun), e-Archive, Time Stamping, and Validator services. The product portfolio includes the bundled Fina e-Račun PLUS package (e-Invoice + e-Archive + Factoring Platform), business information products (Info.BIZ, BON creditworthiness reports), electronic auction services (e-Dražba, Fina Licitator), financial services for citizens (currency exchange, payments/payouts, Western Union transfers, safety deposit boxes), and various public registries (annual financial reports, beneficial owners). Supporting infrastructure includes M-RIZNICA mobile app for government securities, and national initiatives like Digit.ALL. With 170 branches nationwide, FINA serves as a critical infrastructure provider for Croatia's digital economy.

Differentiator

Problem solved

Functional benefit

Brands

• Fina e-Potpis Oblak: Cloud-based electronic signature service for citizens and businesses, enabling remote signing of documents without a USB crypto device.
• Fina Licitator
• e-Dražba
• Info.BIZ
• Fina e-Račun PLUS
• Faktoring platforma
• e-Arhiv
• Bonitetne informacije
• Vremenski žig
• M-RIZNICA
• mFina
• Kooltura - Kulturna iskaznica
• FinaCertRDC
• FinaSoftCert
• LEI servis

Products and services

• e-Račun (e-Invoice) Solution enabling electronic invoice exchange between suppliers and buyers with guaranteed reliability and legal compliance, supporting Croatia's mandatory e-invoicing requirements from 2026.
• e-Arhiv (e-Archive) Solution for storage, indexing, and easy search of digitized documents ensuring authenticity and security for businesses.
• e-Potpis (e-Signature) Electronic document signing solution supporting advanced and qualified electronic signatures with legal validity for citizens and businesses.
• e-Potpis Oblak (e-Signature Cloud) Cloud-based mobile and web application for remote electronic document signing without requiring a crypto device or card reader, supporting advanced and qualified electronic signatures.
• Vremenski žig (Qualified Time Stamp) Qualified electronic time stamping service under EU eIDAS regulation for certifying the existence and integrity of electronic documents at specific moments.
• Validator Service for verifying the authenticity and validity of electronic signatures and certificates on documents.
• Fina Licitator Online platform for commercial sale and purchase of real estate, movable property, and rights through transparent electronic bidding.
• e-Dražba (e-Auction) Platform for online sale of real estate, movable property, and rights in enforcement and bankruptcy proceedings through transparent electronic bidding.
• FinaCertRDC (QSCD Crypto Device Certificate) Personal certificate on QSCD crypto device (USB stick) providing qualified electronic signature legally equivalent to handwritten signature under EU eIDAS regulation, valid for 2 years.
• FinaSoftCert (Personal Soft Certificate) Personal software certificate for standard security level authentication and electronic signing, installable on mobile devices, tablets, and computers without hardware requirements, valid for 5 years.
• Info.BIZ Business information and analysis platform providing the most reliable source of information on business performance and financial position of companies in Croatia.
• Mjenjačnica (Currency Exchange) Currency exchange service offering purchase and sale of foreign currency at competitive rates without commission, available in all FINA branches across Croatia — the widest exchange office network in Croatia.
• Uplate i isplate (Payments and Payouts) Bill payment and cash transaction services at FINA branches with support for cash, cards, and SEPA direct debit.
• Western Union Money Transfers International money transfer service enabling sending and receiving money worldwide through the Western Union network at all FINA branches.
• Sigurnosni sefovi (Safety Deposit Boxes) Safe deposit box services for secure storage of valuables and important documents at FINA branches.
• e-Plaćanje (e-Payment) Electronic payment service for business entities enabling cashless payment transactions.
• FinTIS Payment transaction information system for business payment processing.
• LEI Servis (Legal Entity Identifier Service) Service for obtaining and managing Legal Entity Identifiers required for financial transactions by business entities.
• M-RIZNICA Mobile Application Mobile application for investing in Croatian government securities via smartphone without visiting physical branches.
• Registar godišnjih financijskih izvještaja (Annual Financial Statements Register) National registry containing financial statements and reports from business entities, operated by FINA under Croatian law.
• Registar stvarnih vlasnika (Ultimate Beneficial Owner Register) National registry of ultimate beneficial owners of business entities for transparency and anti-money laundering compliance.
• Faktoring platforma (Factoring Platform) Platform for purchasing receivables exchanged via e-invoices and digitizing the entire factoring process.
• Fina e-Račun PLUS Package Bundled package combining e-Invoice, e-Archive, and Factoring Platform services at a discounted price for businesses transitioning to mandatory e-invoicing from 2026.
• BON Reports (BON-1, BONPLUS, BON-1/S, WEB BON) Creditworthiness information reports providing financial health and reliability assessments of business entities for risk evaluation.

Quantifiable outcome

• 194,139 consumers in debt enforcement records as of June 2026 - lowest since 2011
• +2 more outcomes

Named customers8 records

Segments3 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Hrvatska poštanska banka (HPB)coreTechnology or IntegrationHPB serves as the contracting bank for FINA's exchange rate list and is the primary banking partner for FINA's financial services. FINA card transactions are processed through HPB with differentiated fee structures for HPB cardholders vs non-HPB issuers.
• Addiko BankcoreChannel Partner/ Reseller/ DistributorFINA enables Addiko Bank clients to perform cash deposits, withdrawals, and account balance inquiries at all FINA branches without fees. This service is provided at no cost to the client and does not require activation.
• Croatian Banks (Erste, PBZ, Zagrebačka, OTP, and 16 others)coreChannel Partner/ Reseller/ DistributorFINA performs one-time payment transactions for 20 Croatian banks, enabling customers to pay bills and make transfers at FINA branches even when not holding accounts at those banks.
• Western UnioncoreChannel Partner/ Reseller/ DistributorFINA enables citizens to send and receive money through Western Union in all its branches, leveraging Western Union's global money transfer network.
• e-Građani (National e-Government System)coreTechnology or IntegrationFINA's digital certificates (FinaCertRDC, FinaSoftCert) provide authentication for the Croatian e-Građani system, enabling secure access to all government electronic services including e-Porezna, e-Građani services, and other public administration portals.
• Kooltura - Kulturna iskaznicaminorGTM or Marketing PartnerFINA promotes the Kooltura mobile application for cultural identity cards, allowing citizens to use FINA's mobile app infrastructure to access cultural services including museum tickets, books, theater, cinema, and concerts.

Scale indicators6 records

Recent moves7 records

Expansion highlights6 records

Regional players

• AKD (Agencija za komercijalnu djelatnost): Croatian state-owned agency producing secure documents, ID cards, and electronic identity solutions. Directly comparable as another Croatian state entity managing identity infrastructure and e-government credentials, competing in adjacent PKI/credential domains.
• HPB (Hrvatska poštanska banka): State-owned Croatian bank and FINA's primary banking partner for exchange rate lists and card processing. Comparable as a state-owned financial services institution in Croatia with overlapping distribution and payment services.
• Certinomis (Bancontact Payconiq): Belgian qualified trust service provider under eIDAS issuing qualified certificates and time stamps. Comparable to FINA's role as the sole Croatian qualified TSP — both are national TSPs monetizing eIDAS trust services.
• Asseco Central Europe: Central European IT services and banking software provider active in Croatia. Comparable as a regional IT/fintech vendor providing banking and e-government infrastructure, including payment processing and document management.

Direct peers

• CorvusPay: Croatian payment processor and gateway serving Croatian and regional merchants. Competes with FINA's payment processor (FinTIS) and card payment services for Croatian merchant acquiring and e-commerce transactions.
• Monri Payments: Croatian payment processor offering card acquiring, e-commerce, and POS solutions. Directly competes with FINA's FinTIS and card payment services for Croatian merchant payment processing volume.

Broad incumbents

• DocuSign: Global leader in e-signature and digital transaction management. Comparable to FINA's e-Potpis and e-Potpis Oblak services, though DocuSign's qualified e-signature under eIDAS is the main competitive threat for FINA's certificate-based signing.
• Bisnode (now Dun & Bradstreet): European business information and credit reporting provider. Directly comparable to FINA's Info.BIZ and BON-1/BONPLUS creditworthiness reports for Croatian businesses, both aggregating corporate registry data into commercial credit intelligence.
• Basware / Pagero: European e-invoicing and accounts payable automation networks. Directly comparable to FINA's e-Račun and e-Račun PLUS services, which compete in the same e-invoicing network and Peppol-style interoperability space.

Others

• Western Union: Global money transfer network in partnership with FINA. Comparable through FINA's role as a Western Union agent in Croatia — overlapping on cross-border remittance distribution at retail points.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@fina-financijskaagencija5915/featured
• Facebookfacebook.com/profile.php?id=100079144643418
• LinkedInhr.linkedin.com/company/fina

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about FINA