Rinnai Australia

What Rinnai Australia does

Rinnai Australia Pty Ltd is a wholly-owned subsidiary of Japanese multinational Rinnai Corporation (founded 1920, Tokyo Stock Exchange listed) and has operated in Australia since 1970, distributing and manufacturing heating, cooling, and hot water appliances. Its core product set centers on continuous flow hot water systems — the gas-powered Infinity B range (12-26 L/min, 6-star energy efficiency, 25-year heat exchanger warranty, Puretemp temperature stability, low-emission burners) and the newly launched Efinity fully electric continuous flow system (14kW, 19kW, and 29kW three-phase variants) — alongside a comprehensive HVAC portfolio that includes split, multi-split, ducted, and Mini VRF inverter air conditioners (e.g., VX Series with up to 6.5 star efficiency, R32 refrigerant, Wi-Fi and Google Home/Alexa voice control), energysaver and gas heating, log fireplaces, gas dryers, heat pumps, and solar hot water. The company also runs an in-house NATA-accredited Yukawa Laboratory (AS ISO/IEC 17025) supporting WaterMark product compliance and AS/NZS ISO 9001 quality management.

The business model is indirect-channel hardware sales: Rinnai Australia does not sell directly to the public and instead routes volume through authorized stockists, trade suppliers, and commercial installers, supported by a Find a Supplier locator and the Rinnai 1st Care after-sales service network offering warranty, repair, and genuine parts. Customer segmentation is horizontal across Residential (primary), Commercial, and Trade/Professional channels (plumbers, builders, architects, specifiers), with hardware sales complemented by accessories, controllers, and professional service revenue. Marketing combines content (website, blog, buyers guides), seasonal cashback promotions (e.g., winter air conditioning rebates), social media, ARBS HVAC exhibition participation, and supplier-locator referrals. The multi-brand portfolio includes Brivis, APAC, Polo, iZone, Yukawa Laboratory, and, since August 2024, Smart Energy Group, which added solar PV and battery storage to the product stack. Rinnai Australia has also partnered with IBM and Octane Software Solutions to modernize finance on IBM Planning Analytics and is exploring IBM watsonx for forecasting and inventory optimization, while announcing local manufacturing capacity expansion.

Name

Rinnai Australia

Legal name

Rinnai Australia Pty Ltd

Website

https://rinnai.com.au

Company type

Private

Founded year

1970

Operating status

Operating

Headcount range

251–500 employees

Short description

Rinnai Australia Pty Ltd is a wholly-owned subsidiary of Japan's Rinnai Corporation that distributes and manufactures gas and electric continuous flow hot water systems, inverter air conditioners, heaters, fireplaces, and — since 2024 — solar PV and battery storage, selling exclusively through authorized stockists, trade suppliers, and commercial installers across Australia.

Ownership category

akta.pro rank

Product category

Hot Water, Heating and Air Conditioning Appliances

NAICS

Household Appliance Manufacturing (3352), Air-Conditioning and Warm Air Heating Equipment and Commercial and Industrial Refrigeration Equipment Manufacturing (333415), Ventilation, Heating, Air-Conditioning, and Commercial Refrigeration Equipment Manufacturing (3334)

SIC

Household Appliances (3630), Air-Cond & Warm Air Heatg Equip & Comm & Indl Refrig Equip (3585), Heating Equip, Except Elec & Warm Air; & Plumbing Fixtures (3430)

akta.pro primary industry

Water Heating & Treatment Appliance Retail (Water Heaters, Water Softeners, Filtration Systems) (CRACACAF)

akta.pro secondary industry

Heat Exchangers & Thermal Transfer Equipment (IMAHAKAC)

Keywords

• Continuous flow hot water
• Inverter air conditioning
• Gas heating appliances
• HVAC trade distribution
• Solar and battery storage

Headquarters

HQ city

Keysborough

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2B

Offering type

Hardware or Manufacturing

Cost components

Supply Chain, Operations, Personnel, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Hardware Sales: Primary revenue stream from selling heating, cooling, and hot water systems including continuous flow gas and electric hot water heaters, air conditioners (split, multi-split, ducted, mini VRF), and various heaters
2. After-sales Services: Service, repair, and warranty support provided through Rinnai 1st Care, offering qualified technicians for servicing and repairs using genuine spare parts
3. Accessories and Parts: Sales of controllers, pipe covers, recess boxes, security brackets, and other accessories for hot water and air conditioning products

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Rinnai Australia designs, manufactures, distributes and services a full portfolio of heating, cooling and hot water appliances — including gas and electric continuous flow hot water systems, inverter split-system and ducted air conditioners, gas and electric space heaters, log fireplaces, gas dryers, accessories and parts. Since August 2024 the range also covers solar PV systems and battery storage through the acquired Smart Energy brand. Products are sold exclusively via authorized stockists, trade suppliers and commercial installers rather than direct to the public.

Product overview

Rinnai Australia offers a comprehensive portfolio of heating, cooling, and hot water solutions for household and commercial applications. The product lineup centers on continuous flow hot water systems including the Infinity B gas-powered range and the Efinity electric-powered range, complemented by split system and ducted air conditioning products under the VX Series and Brivis sub-brands. The portfolio extends to solar PV and battery storage through the acquired Smart Energy brand, following Rinnai's August 2024 entry into the renewable energy sector. Additional products include heat pumps, storage tanks, gas and electric heaters, log fireplaces, and appliances like gas dryers. Sub-brands include Brivis, APAC, Polo, iZone, and Yukawa Laboratory for testing services.

Differentiator

Problem solved

Functional benefit

Brands

• Brivis: Brand under Rinnai Australia family
• APAC
• Polo
• Yukawalab
• iZone
• Smart Energy
• Efinity
• Infinity B
• VX Series

Products and services

• Infinity B Gas Continuous Flow Hot Water System Tankless gas continuous flow hot water system delivering on-demand hot water without storage. Features Puretemp temperature stability control, low-emission burners and 6-star energy efficiency. Available in 12, 16, 20 and 26 L/min models with 25-year heat exchanger warranty. Targeted at Australian households via authorised installers.
• Efinity Electric Continuous Flow Hot Water System Fully electric tankless continuous flow hot water system powered by 3-phase electricity, available in 14kW, 19kW and 29kW capacities with 50°C or 60°C output options. Designed for residential apartments and commercial buildings where gas is unavailable. Rinnai Australia's first fully electric continuous flow product.
• VX Series Inverter Split System Air Conditioner Inverter split system air conditioner for Australian homes, with Wi-Fi and voice control via Google Home/Amazon Alexa, eco-friendly R32 refrigerant, operating range -15°C to 52°C and up to 6.5 star energy efficiency. Available in 2.5kW, 3.5kW, 5.0kW and 7.0kW capacities with 7-year residential warranty.
• Multi-Split Air Conditioners Inverter multi-split air conditioning systems allowing multiple indoor units to connect to a single outdoor unit for flexible zoned climate control in homes and small commercial premises.
• Ducted Air Conditioners Central ducted air conditioning systems providing whole-home heating and cooling via concealed ductwork, supplied through authorised commercial installers.
• Mini VRF Air Conditioner Mini VRF (Variable Refrigerant Flow) air conditioning systems for commercial and residential applications requiring multiple indoor zones served by a shared outdoor unit.
• Portable Air Conditioners Portable air conditioning units providing flexible, movable cooling for rooms and small spaces without permanent installation.
• Electric Heat Pump Hot Water Heat pump hot water systems that use ambient air temperature to heat water efficiently, providing an electric alternative to gas continuous flow.
• Solar Hot Water Systems Solar thermal hot water systems that use solar energy to heat water, reducing energy consumption for Australian households.
• Hot Water Storage Systems Hot water storage tank systems offered as part of the broader Rinnai hot water portfolio.
• Energysaver Heaters Energy-efficient gas space heaters within the Rinnai heating range, designed for Australian home heating applications.
• Flued Gas Heaters Gas heaters with flue ventilation systems for safe indoor space heating, supplied through authorised installers.
• Portable Gas Heaters Portable gas heaters offering flexible indoor heating without fixed installation.
• Electric Panel Heaters Electric panel heaters providing direct, on-demand heating for individual rooms.
• Outdoor Radiant Heaters Outdoor radiant heaters with Wi-Fi control, designed for exterior entertaining areas and outdoor commercial spaces.
• Electric Log Fireplaces Electric fireplace products offering ambient heating and visual flame effects without venting requirements.
• Gas Log Fireplaces Gas-powered log effect fireplaces providing efficient heating with realistic flame effects for living spaces.
• Gas Dryer Gas-powered clothes dryer appliance for residential laundry use, sold through Rinnai dealers and trade suppliers.
• Smart Energy Solar PV and Battery Storage Solar PV systems and battery storage solutions for residential and commercial customers in Australia, supplied via the Smart Energy retail brand acquired in August 2024. Provides Rinnai Australia's entry point into the renewable energy sector.
• Yukawa Laboratory Testing Services NATA-certified laboratory services from Rinnai Australia's Yukawa Laboratory complying with AS ISO/IEC 17025, providing product testing and certification to support WaterMark Product Compliance Program certification.

Quantifiable outcome

• 40 hours of time savings per week
• +5 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature5 records

Partnerships

Three partnerships are on record, tiered moderate and core.

• IBM Business Partner Octane Software SolutionsmoderateImplementation/ SI/ Consulting Partner · 1 August 2024Rinnai Australia partnered with IBM Business Partner Octane Software Solutions in mid-2024 to modernize their finance function using IBM Planning Analytics. The implementation replaced multiple fragmented systems and manual processes, delivering substantial efficiency gains including 40 hours of time savings per week and a 50% reduction in spreadsheet reliance. The company has completed groundwork to make data AI-ready and is now exploring IBM watsonx for improved forecasting and inventory optimization targeting 10% inventory reduction.
• Smart Energy GroupcoreStrategic or Co-development Partner · 1 August 2024Rinnai Australia acquired Smart Energy Group Pty., Ltd. and its affiliated companies on August 1, 2024. The acquisition marks Rinnai Australia's entry into the photovoltaic and renewable energy sector, expanding operations beyond gas appliances. Smart Energy Group specializes in solar PV systems and battery storage, supporting Australia's renewable energy goals and increasing adoption of energy-efficient solutions in households and businesses.
• Yukawa LaboratorycoreTechnology or IntegrationNATA certified Yukawa Laboratory of Rinnai Australia provides laboratory services complying with Standard AS ISO/IEC 17025, ensuring all customer and regulatory requirements are fully met. The laboratory supports product testing and certification for waterMark compliance.

Scale indicators3 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Rheem Australia: Rheem is Rinnai's closest direct competitor in Australia across gas and electric hot water systems, heat pumps, and solar hot water. Both companies are mature brands distributed via trade and retail channels across Australia, competing head-to-head on plumber and builder specifications.
• Bosch Home Comfort (Australia): Bosch offers gas continuous flow and electric hot water systems plus heating products through Australian trade channels, directly competing with Rinnai's Infinity B and Efinity ranges. Overlapping distribution through plumbers and merchant channels makes it a direct peer.
• Dux Hot Water: Dux manufactures storage and continuous flow hot water systems in Australia and is one of Rinnai's primary competitors for residential hot water installations distributed through trade and retail channels.
• Daikin Australia: Daikin is the dominant split-system and ducted air conditioning brand in Australia and directly competes with Rinnai's VX Series and Brivis sub-brand across residential HVAC through overlapping trade and installer networks.
• Mitsubishi Electric Australia: Mitsubishi Electric is a major manufacturer and supplier of split, multi-split, ducted, and VRF air conditioning systems in Australia, directly competing with Rinnai's air conditioning range through similar trade channels.
• Fujitsu General (Australia): Fujitsu General supplies air conditioning systems across Australia through a similar trade-partner distribution model, competing with Rinnai's VX Series, multi-split, and ducted AC products.
• ActronAir: ActronAir is an Australian-owned ducted and split-system air conditioning manufacturer that competes directly with Rinnai's ducted and multi-split offerings, particularly in the Australian residential and light-commercial market via installer and builder channels.
• Bonaire: Bonaire manufactures gas ducted heating, evaporative cooling, and hot water systems in Australia, serving the same builder and plumber channels as Rinnai and directly competing for residential climate-control specifications.
• Solahart: Solahart is a major Australian solar hot water, solar PV, and battery storage brand now part of the Rheem group. It overlaps with Rinnai's solar hot water offering and directly competes with the newly acquired Smart Energy Group's solar and battery retail business.

Others

• Reece Limited: Reece is Australia's largest plumbing and bathroom products distributor and a key channel partner for both Rinnai and competitors like Rheem and Bosch. It is an ecosystem enabler rather than a direct competitor but materially shapes Rinnai's go-to-market access.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xtwitter.com/rinnaiaustralia
• Facebookfacebook.com/rinnaiaustralia
• LinkedInlinkedin.com/company/rinnai-australia

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Rinnai Australia