Osterman Propane

What Osterman Propane does

Osterman Propane is a regional propane fuel distribution company founded in 1960 and headquartered in Whitinsville, Massachusetts, serving residential and commercial customers across Massachusetts and Connecticut. The company's core operations involve the sale and delivery of propane for home heating, water heating, cooking, and other residential and business applications, with three physical branch locations in Methuen MA, Montville CT, and Sunderland MA supporting the last-mile delivery model. Osterman Propane was acquired by Superior Plus Energy Services and now operates as one of the brands within the Superior Plus Propane family, with Osterman's regional identity retained alongside co-branding with the parent. The company has expanded its footprint through inorganic moves, including the 2016 acquisition of Eastern Propane.

The company's revenue model is built on propane fuel sales and delivery under recurring/subscription relationships, including automatic delivery scheduling with a "No-Run-Out Commitment," will-call delivery, and tank leasing arrangements. Osterman serves multiple customer segments — primarily residential homeowners, but also agriculture, builders and construction, hospitality and restaurants, autogas and fleet operators, and forklift/forklift-fueling customers. Pricing is quote-based for commercial accounts and undisclosed for residential customers, consistent with the commodity nature of propane where per-gallon prices fluctuate with market conditions. Customer acquisition occurs through direct-to-consumer channels (physical branches, phone support) and a referral program offering $200 account credits to both referring and referred customers.

Digital infrastructure is modest and customer-facing rather than internal-optimization focused. The mySuperior web portal and iOS/Android mobile applications support online account management, delivery scheduling, and payments, but there are no public API offerings, no disclosed AI/ML capabilities, and no proprietary software beyond standard proptech-adjacent tooling. Marketing is concentrated in organic social (Facebook, LinkedIn, X), the mySuperior portal as a self-service channel, and referral activity. No patents, certifications, regulatory actions, or technology partnerships were disclosed in the source material.

Name

Osterman Propane

Legal name

Superior Plus Propane

Website

https://ostermangas.com

Company type

Private

Founded year

1960

Operating status

Operating

Headcount range

51–100 employees

Short description

Osterman Propane is a regional propane delivery company serving residential and commercial customers across Massachusetts and Connecticut from three branch locations. Founded in 1960 and now part of the Superior Plus Propane family, it sells and delivers propane for heating, agriculture, construction, hospitality, fleet, and forklift applications.

Ownership category

akta.pro rank

Product category

Propane Fuel Distribution

NAICS

Fuel Dealers (457210)

SIC

Wholesale-Petroleum Bulk Stations & Terminals (5171)

akta.pro primary industry

Commercial & Fleet Fueling (Cardlock, On-Site Tanks, Bulk Delivery) (EUALAIAD)

akta.pro secondary industries

Bulk Fuel, Propane & Energy Supply for Farms (Retailer-Operated) (AFABAJAL), Propane (LP) Gas Line Installation & Conversion (HSAOAKAJ)

Keywords

• Propane delivery service
• Residential propane supply
• Commercial propane fuel
• Autogas fleet fueling
• Propane tank leasing

Headquarters

HQ city

Whitinsville

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Supply Chain, Operations, Personnel, Infrastructure, Marketing or Sales

Revenue model

1. Propane Fuel Sales and Delivery: Osterman Propane generates revenue through the sale and delivery of propane fuel to residential and commercial customers. Services include automatic delivery, will-call delivery, and tank leasing arrangements.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Osterman Propane sells and delivers propane fuel to residential and commercial customers across Massachusetts and Connecticut through three branch locations (Methuen MA, Montville CT, Sunderland MA). The company offers automatic and will-call delivery, tank leasing, equipment installation and maintenance, conversion-to-propane services, and customer account management via the mySuperior online portal and mobile apps. It also operates a referral program offering $200 account credits to existing customers who refer new customers.

Product overview

Osterman Propane operates as a regional propane delivery service under the Superior Plus Propane family of brands. The core offering is residential and commercial propane delivery with a customer-facing digital portal (mySuperior) and mobile app. Business customers can access specialized propane solutions including agriculture, construction, hospitality, autogas/fleet fueling, forklifts, and dispensing stations. Additional services include equipment installation and maintenance, tank information, and conversion to propane. The company also runs a referral program for customer acquisition.

Differentiator

Problem solved

Functional benefit

Products and services

• Propane Delivery Service Residential and commercial propane delivery service operating across Massachusetts and Connecticut, with automatic delivery scheduling to prevent run-outs and will-call options. Customers receive propane fuel for heating, hot water, cooking, and other energy needs.
• mySuperior Customer Portal Online customer portal enabling propane customers to make payments, schedule deliveries, and manage their account information online.
• mySuperior Mobile App Mobile application for iOS and Android that allows propane customers to manage their accounts, payments, and delivery scheduling from their mobile devices.
• Propane Equipment and Service Installation, maintenance, and repair services for propane tanks, lines, appliances, and related equipment for residential and commercial customers.
• Convert to Propane Service Service assisting customers with converting existing home or business energy systems from oil, electric, or other fuels to propane, including assessment, equipment swap, and installation support.

Segments6 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators1 record

Recent moves4 records

Expansion highlights4 records

Broad incumbents

• Suburban Propane Partners: Public US propane retailer (NYSE: SPH) serving residential, commercial, and autogas customers across the country. Operates the same core model (bulk delivery, tank lease, automatic refill) at much larger scale; a relevant incumbent benchmark for valuation and operating KPIs.
• Ferrellgas Partners: National propane distributor (formerly NYSE-traded, now private) with a strong tank-exchange franchise (Blue Rhino). Comparable bulk delivery operations to Osterman's residential and commercial propane business, but at significantly larger scale.
• AmeriGas Propane (UGI Corp): Largest US propane distributor and a subsidiary of UGI Corporation (NYSE: UGI). Provides bulk propane delivery, tank exchange, and autogas to residential and commercial customers nationwide — a direct product-line incumbent.

Direct peers

• ThompsonGas: Regional propane marketer operating across the Mid-Atlantic and Southeast, providing residential, commercial, agricultural, and autogas service. Comparable mid-sized regional propane distributor with similar customer segmentation.
• Hocon Gas: Connecticut-based family-owned propane and fuel-oil dealer serving residential, commercial, and agricultural customers in the same New England geography as Osterman. Closely comparable in size, product mix, and customer base.
• Bottini Fuel: Hudson Valley / CT-area family-owned fuel dealer delivering propane, heating oil, and diesel to residential and commercial customers. Similar scale, regional footprint, and multi-product delivery model to Osterman.

Regional players

• Blossman Gas: Family-owned propane distributor concentrated in the Southeastern US, serving residential, commercial, agricultural, and autogas customers. Comparable size and product mix to Osterman but operating in a different region.

Others

• Blue Rhino (Ferrellgas brand): Consumer-facing propane tank-exchange brand operated by Ferrellgas. Uses a complementary (exchange rather than bulk-delivery) distribution model versus Osterman's route-based delivery, but is an adjacent propane retailing model that competes for the same end customer.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xtwitter.com/SuperiorPlus_ES
• Facebookfacebook.com/ostermanpropane
• LinkedInlinkedin.com/company/superior-plus-energy-services_2?trk=company_logo

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Osterman Propane