Osceola County

What Osceola County does

Osceola County is a county government headquartered in Kissimmee, Florida, operating as a political subdivision of the State of Florida. It delivers mandated local governmental services to residents and businesses within unincorporated areas of the county, including law enforcement, fire and emergency services, emergency management, land use planning and zoning, waste and recycling collection, permitting and inspections, housing programs, transportation and transit, code enforcement, DMV/tax/tag services, libraries, and social services for vulnerable populations. The county is governed by an elected Board of County Commissioners representing five districts, supported by administrative leadership including a County Manager and County Attorney (Brandon Arrington – District 3, Cheryl Grieb – District 4, Peggy Choudhry – District 1, Viviana Janer – District 2, Ricky Booth – District 5).

The county's service delivery infrastructure is built on a Granicus-powered OpenCities platform that integrates property services (My Property Services), permitting (Building and Permits), housing programs, transportation, fire/emergency services, economic development, and sustainability programs into a unified digital portal. Additional service channels include the MyOsceola mobile application, the Online Citizen Action Center (osceolacountyfl.citysourced.com), the Alert Osceola emergency notification system, and physical offices (headquarters at 1 Courthouse Square Suite 4700 and the Solid Waste Main Office at 750 S. Bass Rd). The county also operates the Austin-Tindall Sports Complex recreation facility and partners with Waste Management for curbside collection, UF/IFAS for educational programming, and the Florida PACE Funding Agency for clean energy financing.

Revenue is derived primarily from property taxes collected by the Tax Collector office and from transactional service fees including EMS billing, permit fees, parking/civil citations, probation payments, traffic tickets, and DMV/tax services. As a public government entity, Osceola County does not operate under a commercial revenue model and reports no commercial revenue figures. Customers comprise three segments: residents in unincorporated areas (primary), businesses and developers requiring permits and inspections (primary), and vulnerable populations including seniors, veterans, and individuals needing social services (secondary). Service distribution occurs through direct county offices, self-serve online portals, mobile applications, and external service-provider partnerships.

Name

Osceola County

Legal name

Osceola County

Website

https://osceola.org

Company type

Public

Founded year

1887

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Osceola County is a Florida county government headquartered in Kissimmee that provides mandated local governmental services—including waste management, permitting, emergency services, zoning, housing, and transportation—to residents and businesses in unincorporated areas of the county.

Ownership category

akta.pro rank

Product category

Government / Public Administration

NAICS

Administration of Housing Programs (925110), Administration of Public Health Programs (92312), Administration of Economic Programs (9261), Administration of Housing Programs, Urban Planning, and Community Development (9251), Community Housing Services (62422)

SIC

Refuse Systems (4953), Sanitary Services (4950), Services-Social Services (8300)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

akta.pro secondary industries

Local Public Health & Human Services Administration (BPAIACAK), Municipal Contract Collection & Franchise Operations (BPALAAAH), Public & Affordable Housing Programs (Subsidies, Vouchers, Public Housing) (BPAIANAA), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ)

Keywords

• County government services
• Waste and recycling collection
• Building permits and zoning
• Property tax collection
• Emergency management services

Headquarters

HQ city

Kissimmee

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain

Revenue model

1. Property Tax Revenue: County government derives significant revenue from property taxes collected by the Tax Collector office
2. Service Fees: Fees for various county services including EMS billing, parking/civil citations, permits, probation payments, traffic tickets, DMV and tax services

Pricing tiers

Distribution channels4 records

Marketing channels8 records

Core offering

Osceola County delivers statutory municipal services to residents and businesses in unincorporated Osceola County, Florida. Its core offerings include waste and recycling collection, building permits and inspections, zoning and land use administration, housing assistance programs, fire and emergency services, transportation and transit services, code enforcement, parks and public lands, libraries, and DMV/tax/tag services, all accessed through its Granicus-powered website and the MyOsceola mobile app.

Product overview

Osceola County is a county government website offering a unified portal of municipal services to residents and businesses. The platform provides integrated access to property-related services (waste/recycling, zoning, permits), community programs (housing, transportation, parks, emergency management), and administrative services (code enforcement, DMV, libraries). Key service modules include My Property Services, Building and Permits, Housing Programs, Transportation and Transit, Fire and Emergency Services, Emergency Management, Healthy Seniors Initiative, Community and Economic Development, and the MyOsceola mobile application. All services are delivered through the county's Granicus-powered OpenCities platform.

Differentiator

Problem solved

Functional benefit

Products and services

• My Property Services Online portal for property owners and residents providing access to waste and recycling, zoning and land use, property records, property tax information, utilities, flooding and stormwater management, remodeling and construction permits, and mosquito control services.
• Waste and Recycling Municipal program providing curbside collection of garbage, recycling, and yard waste, hazardous waste disposal, free residential tire and household chemical disposal days, recycling drop-off locations, and storm preparation and safety information.
• Curbside Collection Services Weekly garbage, recycling, and yard waste collection services for unincorporated Osceola County residents, including bulk waste pickup and appliance collection, operated in partnership with Waste Management.
• Zoning and Land Use County zoning office managing growth and development through the Land Development Code, zoning designation lookup, and zoning and land use FAQs.
• Building and Permits Services for applying for building permits, building office plan review, building permit fees, fire permits and guidelines, impact and mobility fees, online permit center, permit information, and Florida statutes.
• Housing Programs Includes Community Development Block Grant, Community Service Agency Grant, Fair Housing and Equal Opportunity, FDLE Justice Assistance Grant (JAG), First Time Home Buyers, HOME Program, Homeless Services, Section 8, State Housing Initiatives Partnership (SHIP) Program, and Tenant-Based Rental Assistance (TBRA).
• Transportation and Transit Services Provides operations resources, transit services, 5 Year Capital Improvement Plan, consultant acquisition plan, toll roads, current traffic conditions, transportation improvement projects, traffic impact projects, traffic capacity reports, traffic counts map, and transportation studies.
• Fire and Emergency Services Provides fire station locations, fire marshal services, ISO fire protection class letters, news and safety messages, fire safety presentations, and records viewing and requests.
• Emergency Management Alert Osceola emergency notifications, emergency response plans, shelters, and radio services for community safety during emergencies.
• Healthy Seniors Initiative Senior rental assistance program, eyeglasses for seniors program, Senior Smiles dental program, and Healthy Seniors Initiative activities and event calendar.
• Community and Economic Development Economic development, DCIs and DRIs, development review services, Florida PACE Funding Agency, maps and data, NeoCity development, planning and design, and Development Watch subscription service.
• Parks and Public Lands Find a boat ramp, conservation areas, parks or facilities, park hours, rules, and reservations, and prescribed fire information.
• Austin-Tindall Sports Complex Sports complex offering event calendar, events and history, facilities and rules, fees, and weather information.
• Pet and Animal Care Field education and enforcement, pet licenses, pet adoption, lost or found pet reporting, and volunteer opportunities.
• Sustainability Programs Home energy and utility savings, pill bottle recycling program, responsible recycling Osceola, backyard composting, pumpkins with a purpose, water management, and safe battery disposal.
• Code Enforcement Register code complaints, reduction of code enforcement liens, and research requests for code violations.
• DMV, Tax and Tag Services Vehicle registration, driver licenses, tax collection, and tag services for county residents.
• Library Services Digital library, events, library cards, and meeting and study rooms.
• Report a Problem Citizen Action Center for reporting road or sidewalk problems, code violations, and service requests online.
• MyOsceola App Mobile application for accessing county services, news, events, and community information on the go.

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record, tiered core and minor.

• Waste ManagementcoreChannel Partner/ Reseller/ DistributorWaste Management provides curbside collection services for Osceola County including garbage, recycling, yard waste, and bulk waste collection. The partnership covers unincorporated Osceola County areas with weekly pickup services. Contact for curbside service: 407-605-3892.
• UF/IFASminorStrategic or Co-development PartnerUniversity of Florida Institute of Food and Agricultural Sciences (UF/IFAS) provides research-based educational services to Osceola County residents including health & wellness, nutrition & food safety, lawn & gardening programs and events.
• Florida PACE Funding AgencyminorOthersPartnership to provide Property Assessed Clean Energy (PACE) financing programs for energy efficiency improvements and renewable energy projects for property owners in Osceola County.
• Osceola County Animal ServicesminorStrategic or Co-development PartnerThe Pill Bottle Recycling Program collects used pill bottles which are repurposed by Osceola County Animal Services to dispense pet medication, supporting both sustainability and animal care services.

Scale indicators3 records

Recent moves1 record

Expansion highlights4 records

Direct peers

• Orange County Government (Florida): Adjacent central Florida county government that operates the same full stack of municipal services (permits, waste, EMS, housing, transit) and overlaps Osceola's economic and demographic footprint around the Orlando/Disney corridor.
• Seminole County Government (Florida): Neighboring central Florida county of similar size and service mix, including property services, development review, solid waste and recycling, and housing programs. Directly comparable in scale and operating model to Osceola.
• Polk County Government (Florida): Central Florida county with overlapping unincorporated-area services (utilities, waste, permits, public safety) and a comparable growth trajectory, serving a similar mix of residents, developers, and commercial users.
• Lake County Government (Florida): Adjacent central Florida county that delivers the same municipal functions (zoning, permits, waste, fire/EMS, housing) and shares the central Florida growth story, making service delivery directly comparable.
• Brevard County Government (Florida): Mid-sized Florida county with comparable service portfolio (solid waste, permitting, housing, emergency management, code enforcement) and similar exposure to weather-driven service disruption.
• Volusia County Government (Florida): Florida county of similar population and service scope (property services, waste, EMS, housing, transportation) operating under the same state-level statutory framework as Osceola.
• Pasco County Government (Florida): Fast-growing central-west Florida county with overlapping municipal services and a parallel growth-driven housing and permitting profile to Osceola.

Broad incumbents

• Hillsborough County Government (Florida): Larger, established Tampa Bay-area county operating a broader portfolio of public services (transportation, water, housing, code enforcement) but with the same county-government operating model and revenue mix as Osceola.

Others

• Granicus: Vendor that powers Osceola's government website platform (Granicus OpenCities), serving as the enabling technology layer for the same digital citizen engagement and permitting model many similar county governments use.
• CivicPlus: Adjacent vendor providing government website, civic engagement, and permitting software to comparable county and municipal governments, supplying infrastructure comparable to Osceola's Granicus stack.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

• Xx.com/osceolacountyfl
• YouTubevimeo.com/osceolacounty
• Facebookfacebook.com/OsceolaCountyFL
• LinkedInlinkedin.com/company/osceola-county-government
• Instagraminstagram.com/osceolacountyfl

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Osceola County