Khidmah
Khidmah is an Abu Dhabi-based integrated facilities management provider, subsidiary of Aldar Estates, serving enterprise, government, hospitality, and residential clients across the UAE and Saudi Arabia with technical, soft, and maintenance services supported by a 7,000-strong workforce.
- Company typePrivate
- Founded2011
- HeadquartersAbu Dhabi, United Arab Emirates
- Headcount1,001–5,000
- GTM typeB2B and B2C
- OfferingServices
What Khidmah does
Khidmah is an integrated facilities management (FM) company headquartered in Abu Dhabi, UAE, operating as a sole-proprietorship LLC subsidiary of Aldar Estates. Founded in 2011 (per corporate filings), the company delivers technical and soft FM services across the UAE and Saudi Arabia, including integrated facility management, preventive and predictive maintenance, MEP services, landscaping, housekeeping, pest control, hospitality, concierge, and certified lifeguard operations. Its workforce of approximately 7,000 professionals spans 29 nationalities and serves enterprise, government, education, hospitality, and residential customers — marquee clients include Aldar, Mubadala, ADNOC, Saudi Aramco, First Abu Dhabi Bank, Yahsat, the UAE Ministry of Interior, and multiple federal and municipal authorities.
The company's revenue model is primarily managed-services based, anchored in long-cycle enterprise and government contracts awarded through direct field sales, with a 24/7 call center and free site surveys as lead-generation tools. In 2025, Khidmah launched Inspire Home, a tiered consumer subscription product (Bronze through Platinum, AED 94.99–499.99/month) that extends the offering into recurring residential maintenance. The company holds six ISO certifications (9001, 14001, 45001, 41001, 22301, 50001) and is a member of MEFMA and BICSC, serving as procurement qualification for large public-sector contracts. In October 2025, Khidmah entered a strategic partnership with Abu Dhabi-based K2 to deploy AI-driven asset intelligence, autonomous cleaning and inspection robotics, and real-time analytics platforms across its managed portfolio.
Khidmah's strategic position rests on three pillars: its Aldar Estates ecosystem affiliation, which provides preferential access to one of the UAE's largest property portfolios; its multi-ISO credential stack, which gates government and enterprise RFPs; and a multi-thousand-strong multilingual workforce that is operationally difficult to replicate. Recent inorganic moves include the 2023 acquisitions of Pactive Sustainable Solutions and Mace Macro Technical Services, the 2025 KSA regional HQ opening in Al Khobar, and the K2 technology partnership, positioning the company for the next phase of Vision 2030-aligned expansion and AI-enabled service differentiation.
Khidmah firmographics
Firmographics- Name
- Khidmah
- Legal name
- Khidmah Sole Proprietorship LLC
- Website
- https://khidmah.com
- Company type
- Private
- Founded year
- 2011
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- Khidmah is an Abu Dhabi-based integrated facilities management provider, subsidiary of Aldar Estates, serving enterprise, government, hospitality, and residential clients across the UAE and Saudi Arabia with technical, soft, and maintenance services supported by a 7,000-strong workforce.
- Ownership category
- akta.pro rank
Khidmah industry classification
Industry- Product category
- Facility Management Services
- NAICS
- Facilities Support Services (56121), Exterminating and Pest Control Services (56171)
- SIC
- Sanitary Services (4950), Auto Controls For Regulating Residential & Comml Environments (3822)
- akta.pro primary industry
- Soft FM (Cleaning/Janitorial/Sanitation) (IMAIAAAB)
- akta.pro secondary industry
- Pest Management Services (IMAIAAAH)
Keywords
Where Khidmah is headquartered
LocationHeadquarters
- HQ city
- Abu Dhabi
- HQ country
- United Arab Emirates
- HQ region
- Middle East
Offices2 records
Markets served
Khidmah business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Integrated Facility Management: Comprehensive facilities management combining technical operations, maintenance, and soft services under one unified operating model
- Maintenance Solutions: Preventive and predictive maintenance services for critical building systems including electrical, mechanical, and plumbing
- Landscaping and Gardening: Landscape maintenance services for softscape and hardscape areas including irrigation, plant care, pathways, and water features
- Housekeeping and Cleaning: Consistent cleaning services across residential, corporate, and commercial environments including daily cleaning, deep cleaning, facade care, and waste management
- Pest Control: Licensed pest control services using approved methods with minimal disruption
- MEP Services: Maintenance of mechanical, electrical, and plumbing systems including planned maintenance, safety testing, repairs, and system optimization
- Hospitality Solutions: Beverage service, pantry operations, guest assistance, meeting room preparation, and event support trained in etiquette and HACCP standards
- Concierge Services: Building concierge teams providing attentive service for residents, tenants, visitors, and employees
- Lifeguard Services: Award-winning professional and certified lifeguard services with continuous training and vigilant oversight of pool and beach environments
- First Aid and Lifeguard Training: Certified first aid and lifeguard training programs led by qualified instructors building confidence, preparedness, and compliance
- Inspire Home (Residential Maintenance): Home maintenance services including annual maintenance packages (Bronze, Silver, Gold, Platinum tiers) with proactive maintenance, landscaping, pool services, duct cleaning, pest control, handyman services, water tank cleaning, car wash, and cleaning services
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Bronze - Basic coverage with 2 preventive maintenance visits per year, limited emergency response, up to 3 call-outs annually |
| Subscription | Monthly | Silver - Enhanced coverage with included materials, faster response times, up to 6 call-outs annually |
| Subscription | Monthly | Gold - Premium coverage with 4 preventive maintenance visits, AED 500 materials allowance, up to 9 call-outs annually |
| Subscription | Monthly | Platinum - Unlimited coverage with AED 1,000 materials allowance, dedicated relationship manager |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels8 records
Khidmah product offering
Product offeringCore offering
Khidmah is an integrated facilities management provider delivering technical and soft FM services including integrated facility management, preventive and predictive maintenance, MEP, housekeeping, landscaping, pest control, concierge, lifeguard, and hospitality services. Through its Inspire Home sub-brand, Khidmah offers tiered subscription-based home maintenance packages (Bronze, Silver, Gold, Platinum) directly to individual homeowners. The company combines traditional service delivery with AI-driven asset intelligence, autonomous cleaning robots, and real-time analytics platforms developed under a strategic partnership with K2.
Product overview
Khidmah is an integrated facilities management provider offering a comprehensive portfolio of services. The core offering includes Integrated Facility Management combining technical and soft services, Maintenance Solutions (preventive/predictive), Landscaping and Gardening, Housekeeping and Cleaning, Hospitality Solutions, Pest Control, MEP Services, Concierge Services, and Lifeguard Services. The Corporate & Retail Solutions module tailors these services for business clients including government entities, retail, education and hospitality sectors. Inspire Home is a sub-brand offering residential home maintenance services with tiered annual packages (Bronze, Silver, Gold, Platinum) covering AC maintenance, electrical, plumbing, pest control, and cleaning services.
Differentiator
Problem solved
Functional benefit
Brands
- Inspire Home: Home maintenance services brand offering residential cleaning, AC services, landscaping, pool maintenance, pest control, handyman services, water tank cleaning, and car wash services with annual maintenance packages.
Products and services
- Integrated Facility Management Comprehensive facilities management solution that brings essential services under one seamless operating model, combining technical operations and maintenance with soft services and environmental support for residential, commercial, and mixed-use properties.
- Maintenance Solutions Preventive and predictive maintenance services focused on early detection and timely intervention to keep critical building systems operating safely and efficiently.
- Landscaping and Gardening Solutions Maintenance of softscape and hardscape areas including irrigation, plant care, pathways, and water features to enhance both function and visual experience of properties.
- Housekeeping and Cleaning Solutions Consistent cleaning services across residential, corporate, and commercial environments including daily cleaning, deep cleaning, facade care, and waste management.
- Hospitality Solutions Polished hospitality support including beverage service, pantry operations, guest assistance, meeting room preparation, and event support, delivered by staff trained in etiquette and HACCP standards.
- Pest Control Licensed pest control services using approved methods with minimal disruption, including planned programmes and preventive guidance for residential and commercial properties.
- MEP Services Maintenance of electrical, mechanical, and plumbing systems through planned maintenance, safety testing, repairs, and system optimization for buildings and facilities.
- Concierge Services Attentive concierge service supporting residents, tenants, visitors, and employees with welcoming service that reflects property quality and standards.
- Professional and Certified Lifeguard Services Award-winning lifeguard services with continuous training and vigilant oversight of pool and beach environments, ensuring safety and regulatory compliance.
- First Aid and Lifeguard Training Consultancy and Management Certified first aid and lifeguard training programmes led by qualified instructors, building confidence, preparedness, and compliance across organisations.
- Inspire Home (Residential Maintenance Subscription) Subscription-based home maintenance service for individual homeowners and residents, offering annual packages (Bronze AED 94.99/month, Silver AED 179.99/month, Gold AED 279.99/month, Platinum AED 499.99/month) covering AC, electrical, plumbing, pest control, cleaning, landscaping, pool maintenance, and handyman services with a 90-day workmanship guarantee.
Quantifiable outcome
- 90-day workmanship guarantee on all services
- +3 more outcomes
Companies that use Khidmah
Customer profileNamed customers25 records
Segments7 records
Ideal customer profiles2 records
Khidmah technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability3 records
Feature4 records
Khidmah partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- K2coreStrategic partnership with K2, an Abu Dhabi-based technology company, to develop and deploy AI-driven and autonomous facilities management solutions. Formalized during GITEX GLOBAL 2025 in Dubai, the collaboration focuses on AI-driven asset intelligence for equipment performance optimization, autonomous cleaning and inspection systems for high-risk areas, and smart monitoring platforms with real-time analytics for predictive service optimization. CEO Naser Barhoum stated this partnership marks a transformative step in shaping next-generation FM operations where AI and robotics redefine operational excellence.
Scale indicators7 records
Recent moves6 records
Expansion highlights6 records
Khidmah competitors and assessment
Company assessmentDirect peers
- Farnek: UAE-based integrated FM and home maintenance provider with comparable service lines (cleaning, MEP, pest control, concierge) and a similar Dubai/UAE customer base.
- Imdaad: Qatari integrated FM operator with operations across the GCC providing integrated facility management, maintenance, and cleaning services to government, residential, and commercial clients.
- Emrill: UAE-headquartered integrated facilities management provider offering hard and soft FM, similar service breadth and customer base across commercial, residential, and government properties in the Gulf.
- Musanadah Services: Saudi Arabia-based facilities management provider offering FM, cleaning, and maintenance services to government, industrial, and commercial clients, comparable to Khidmah's Saudi operation.
Broad incumbents
- Mitie: UK-headquartered facilities management and professional services group operating internationally with comparable technical, maintenance, and soft service offerings pursued across government and corporate accounts.
- Sodexo: Global facilities management and food services group operating in the Middle East with overlapping service delivery model (managed services across corporate, education, government); established player competing for the same regional contracts.
- Engie Facilities Management (EFM): Multinational FM arm of Engie operating in the UAE with hard and soft services across commercial and government properties; broader portfolio but directly overlapping in regional FM service lines.
- ISS A/S: Global facility services provider active in the Middle East offering integrated FM, cleaning, and technical services to corporate and government clients in the same tender universe as Khidmah.
Emerging players
- ePFM (EFS Facilities Services): UAE-based integrated FM start-up building AI-enabled facility management platform with overlapping service lines and similar technology-enabled positioning in the regional FM market.
Regional players
- El Seif Engineering Contracting: Large Saudi EPC and facilities services group providing property management and FM across major Saudi developments including KAEC and Riyadh projects; comparable in KSA market presence and project scale.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Khidmah social profiles
Digital presenceKhidmah compliance and trust
Trust signalCompliance8 records
Khidmah financial estimates
Financial estimateRevenue estimate
Valuation estimate
Khidmah leadership team
Management profileNumber of profiles
Profiles1 record
Khidmah subsidiaries and ownership
Company hierarchySubsidiaries1 record
Khidmah funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Khidmah M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Khidmah
What does Khidmah do?
Khidmah is an integrated facilities management provider delivering technical and soft FM services including integrated facility management, preventive and predictive maintenance, MEP, housekeeping, landscaping, pest control, concierge, lifeguard, and hospitality services. Through its Inspire Home sub-brand, Khidmah offers tiered subscription-based home maintenance packages (Bronze, Silver, Gold, Platinum) directly to individual homeowners. The company combines traditional service delivery with AI-driven asset intelligence, autonomous cleaning robots, and real-time analytics platforms developed under a strategic partnership with K2.
Is Khidmah a public or private company?
Khidmah is a private company. It is classified as corporate owned and is currently operating.
When was Khidmah founded?
Khidmah was founded in 2011. It employs 1,001 to 5,000 people.
Where is Khidmah based?
Khidmah is headquartered in Abu Dhabi, United Arab Emirates, in the Middle East region.
How does Khidmah make money?
Eleven revenue lines are on record. Integrated Facility Management is the primary driver. The others are maintenance Solutions, landscaping and Gardening, housekeeping and Cleaning, pest Control, MEP Services, hospitality Solutions, concierge Services, lifeguard Services, first Aid and Lifeguard Training and inspire Home (Residential Maintenance).
Who are Khidmah's main competitors?
Direct peers on record are Farnek, Imdaad, Emrill and Musanadah Services. Broad incumbents are Mitie, Sodexo, Engie Facilities Management (EFM) and ISS A/S. ePFM (EFS Facilities Services) is listed as an emerging player. El Seif Engineering Contracting is listed as a regional player.
Does Khidmah have an API?
No public API is recorded for Khidmah.
What industry is Khidmah in?
Khidmah's product category is Facility Management Services. Its primary akta.pro industry code is IMAIAAAB, Soft FM (Cleaning/Janitorial/Sanitation), with a secondary code of IMAIAAAH, Pest Management Services. Its NAICS code is 56121 and its SIC code is 4950.