City of Hayward

Municipal Government Serviceshayward-ca.gov

City of Hayward is a municipal government in California's Bay Area, founded in 1876, serving 150,000 residents with police, fire, permitting, utilities, and digital citizen services through the Access Hayward platform.

Company typePublic
Founded1876
HeadquartersHayward, United States
Headcount501–1,000
GTM typeB2B and B2C
OfferingServices

What City of Hayward does

The City of Hayward is a municipal government entity founded in 1876, operating under a council-manager form of government in the Bay Area of California. It serves approximately 150,000 residents and local businesses, providing the full suite of municipal services including police, fire, an airport, a public library, utilities, housing, streets and transportation, permitting, zoning, arts and leisure programs, senior services, and economic development. The city operates a digital services platform centered on Access Hayward — a citizen engagement tool available via web and dedicated mobile apps (iOS and Android) that allows residents to report problems, submit questions, and connect directly to city services — supplemented by the e-Permits Portal for electronic permit submission, a Community Calendar for public events, KHRT Channel 15 for government broadcast, and online payment systems. The city maintains a multi-channel communications footprint including the official website (hayward-ca.gov), social media (Facebook, Twitter, Instagram, YouTube, Nextdoor), and the 'The Stack' email newsletter. Headcount is stated at 501-1,000 employees, with a primary headquarters at 777 B Street, Hayward. The entity is publicly funded through taxation, fees, and intergovernmental revenues; it is not a commercial enterprise and generates no traditional sales revenue. Special programs include the Keep Hayward Clean & Green initiative, Hashtag Hayward Grant Program, and Together for Hayward eGift Card Program, among other community and economic development efforts.

City of Hayward firmographics

Firmographics

Name: City of Hayward
Legal name: City of Hayward
Website: https://hayward-ca.gov
Company type: Public
Founded year: 1876
Operating status: Operating
Headcount range: 501–1,000 employees
Short description: City of Hayward is a municipal government in California's Bay Area, founded in 1876, serving 150,000 residents with police, fire, permitting, utilities, and digital citizen services through the Access Hayward platform.
Ownership category
akta.pro rank

City of Hayward industry classification

Industry

Product category: Municipal Government Services
NAICS: Administration of Housing Programs, Urban Planning, and Community Development (9251), Executive, Legislative, and Other General Government Support (921)
akta.pro primary industry: Planning, Zoning, Permitting & Code Enforcement (BPAIACAE)
akta.pro secondary industries: Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ), Community Centers & Neighborhood Support Services (BPAGAEAL)

Keywords

Municipal government services
City permitting services
Citizen engagement portal
Public safety services
Public administration

Where City of Hayward is headquartered

Location

Headquarters

HQ city: Hayward
HQ country: United States
HQ region: North America

Offices1 record

Markets served

City of Hayward business model

Business model

GTM type: B2B and B2C
Offering type: Services
Cost components: Personnel, Operations, Infrastructure, Others, Marketing or Sales, Technology or R&D

Distribution channels4 records

Marketing channels6 records

City of Hayward product offering

Product offering

Core offering

The City of Hayward provides municipal government services to approximately 150,000 residents, local businesses, and developers within its Bay Area jurisdiction. Core offerings include public safety (police, fire), permitting and inspections, utilities, housing, transportation, library, airport operations, environmental programs, and community engagement — delivered through City Hall, online portals (Access Hayward, e-Permits, online payment), a mobile app, KHRT Channel 15 broadcast, and outreach channels.

Product overview

The City of Hayward offers a unified platform of digital municipal services centered around Access Hayward, the citizen engagement portal. Additional core services include the e-Permits Portal for online permit submissions, a Community Calendar for posting public events, KHRT Channel 15 for government broadcast programming, and a centralized Permit Center for development and construction permits. These digital services are supplemented by traditional in-person services at City Hall and various departmental offices throughout the city.

Differentiator

Problem solved

Functional benefit

Brands

Access Hayward: An online tool that connects residents directly to city services, people, and resources. Allows reporting problems, asking questions, and making suggestions.
KHRT Channel 15

Products and services

Access Hayward Citizen Engagement Portal

Companies that use City of Hayward

Customer profile

Segments3 records

Ideal customer profiles3 records

City of Hayward technology and API

Technology

Technology focussed No

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

City of Hayward partnerships and signals

Strategic signal

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

City of Hayward competitors and assessment

Company assessment

Direct peers

City of Fremont: Adjacent Bay Area municipality of comparable size (~230,000 residents) operating under a similar council-manager structure with digital permitting and citizen engagement portals, directly competing for residents, businesses, and development projects.
City of San Leandro: Neighboring Alameda County city of similar mid-Bay-Area scale with comparable service portfolio (permits, utilities, public safety) and overlapping resident/business pool.
City of Union City: Directly adjacent city in southern Alameda County offering the same municipal service categories and competing for the same regional growth and economic development opportunities.
City of Oakland: Major Bay Area municipal government in Alameda County with a much larger population and budget, providing a comparable suite of municipal services and competing for regional investment and talent.
City of San Jose: Largest Bay Area city, operating a similar comprehensive municipal service platform (permits, utilities, public safety, digital engagement) and competing for the same regional growth opportunities.
City of Berkeley: East Bay municipal government offering the same range of municipal services, with comparable digital permitting and citizen engagement infrastructure, serving an overlapping Bay Area population.
City of Newark: Smaller Alameda County city immediately adjacent to Fremont and Union City, providing comparable municipal services and competing for the same regional residential and commercial growth.
City of Palo Alto: Bay Area municipal government known for sophisticated digital services (Open Government portal, online permitting) and high service standards, serving as an aspirational benchmark for Hayward's digital modernization roadmap.
City of Redwood City: Mid-size Bay Area municipal government in San Mateo County with a comparable council-manager structure and digital service portfolio, providing an external benchmark for service delivery performance.

Broad incumbents

Alameda County: County-level government that overlays Hayward's jurisdiction and provides overlapping services (social services, public health, environmental programs), serving as both a partner and a higher-level governance peer.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

City of Hayward financial estimates

Financial estimate

Revenue estimate

Valuation estimate

City of Hayward leadership team

Management profile

Number of profiles

City of Hayward funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

City of Hayward M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Hayward

What does City of Hayward do?

Is City of Hayward a public or private company?

City of Hayward is a public company. It is classified as state government owned and is currently operating.

When was City of Hayward founded?

City of Hayward was founded in 1876. It employs 501 to 1,000 people.

Where is City of Hayward based?

City of Hayward is headquartered in Hayward, United States, in the North America region.

Who are City of Hayward's main competitors?

Direct peers on record are City of Fremont, City of San Leandro, City of Union City, City of Oakland, City of San Jose, City of Berkeley, City of Newark, City of Palo Alto and City of Redwood City. Alameda County is listed as a broad incumbent.

Does City of Hayward have an API?

No public API is recorded for City of Hayward.

What industry is City of Hayward in?

City of Hayward's product category is Municipal Government Services. Its primary akta.pro industry code is BPAIACAE, Planning, Zoning, Permitting & Code Enforcement, with a secondary code of BPAIACAJ, Housing & Neighborhood Services (Local Housing Programs). Its NAICS code is 9251.