What Pastdue Credit Solutions does

Pastdue Credit Solutions Limited is a Glasgow-based, FCA-authorised debt collection and account reconnection agency serving UK market-leading clients in regulated sectors. Founded in 2005, the company collects overdue debts on behalf of energy suppliers, water utilities, telecoms providers, financial service providers, and government departments — including HMRC, for which it is an approved debt collection agency handling VAT, Self-Assessment, Corporation Tax, National Insurance Class 2, and PAYE debts. The firm does not own the accounts it services, does not apply interest, fees, or charges to debtors, and passes all payments through to clients. It operates within the Credit Services Association Code of Conduct and maintains ISO 9001, 14001, 45001, and 27001 certifications alongside a BSI Kitemark for Inclusive Service, Clear English Gold Standard, and Digital Accessibility Centre certification.

The company's core technology stack centres on a digital-first operating model described as AI-powered, anchored by a secure Customer Portal (payments.pastduecredit.co.uk) that provides 24/7 account access, balance viewing, payment processing, and payment arrangement setup. Multi-channel contact capabilities — telephone, SMS, email, a 24-hour card payment line, direct debit, bank transfer, standing order, and cheque — are integrated with Continuous Payment Authority management and a Sagepay payment gateway. The firm routes customers in financial difficulty to free debt-advice charities (StepChange, National Debtline, Business Debtline, Citizens Advice Bureau) and the Money Adviser Network, reflecting a Treating Customers Fairly orientation required by FCA regulation.

Pastdue Credit Solutions generates revenue on a transaction-fee basis, earning commissions from client organisations on successful debt recovery rather than charging debtors directly. It acquires accounts through direct B2B contractual relationships with enterprise and public-sector clients, with no traditional consumer marketing motion. In July 2025, the company was acquired by Firstsource Solutions Limited — an Indian-listed BPO and part of the RP-Sanjiv Goenka Group — for $22 million, integrating Pastdue's UK-regulated, AI-positioned debt collection capability into Firstsource's broader customer experience services portfolio.

Name

Pastdue Credit Solutions

Legal name

Pastdue Credit Solutions Limited

Website

https://pastduecredit.co.uk

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

251–500 employees

Short description

Pastdue Credit Solutions is an FCA-authorised Glasgow-based debt collection agency that recovers overdue accounts on behalf of UK energy, water, telecoms, and financial service providers, plus HMRC, using a digital-first AI-positioned platform and transaction-fee pricing. Acquired by Firstsource Solutions in July 2025.

Ownership category

akta.pro rank

Product category

Debt Collection Services

NAICS

Collection Agencies (56144), Collection Agencies (561440)

SIC

Services-Consumer Credit Reporting, Collection Agencies (7320)

akta.pro primary industry

Payment Processing for Collections (Lockbox, ACH, Card, IVR) (FSAKAJAJ)

Keywords

• Debt collection services
• Credit recovery agency
• Utility debt management
• Tax debt collection
• Account reconnection services

Headquarters

HQ city

Glasgow

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Debt Collection Services: Pastdue Credit Solutions provides debt recovery services on behalf of client organizations. They collect debts from consumers and pass payments to their clients. The company does not apply interest, fees, or charges to customer accounts. Revenue is generated through fees charged to client organizations for successful debt collection services.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels2 records

Core offering

Pastdue Credit Solutions provides debt collection and account reconnection services on behalf of UK market-leading organisations in energy, water, telecoms and financial services, as well as government departments including HMRC. Customers can resolve their accounts 24/7 via a secure online Customer Portal or through telephone, SMS and email contact, with flexible payment plans and multiple payment methods. The company does not apply interest, fees or charges to customer accounts and passes all payments through to its clients, earning revenue through fees charged to client organisations.

Product overview

Pastdue Credit Solutions is a debt collection and recovery agency operating as a single unified service offering. The core product portfolio centers on debt collection services for UK market-leading organizations, supplemented by a Customer Portal for account management and multiple payment processing options including online, card, direct debit, and bank transfer. The offering includes flexible payment plans tailored to individual circumstances, account reconnection services, and specialized HMRC tax debt collection capabilities. The company operates under FCA regulation and is a member of the Credit Services Association. As a Firstsource company under the RP-Sanjiv Goenka Group, the service maintains a digital-first approach to debt recovery.

Differentiator

Problem solved

Functional benefit

Products and services

• Debt Collection Services

Quantifiable outcome

• Digital-first AI implementation contributed to a 13 percentage point reduction in attrition rates over eight quarters at Firstsource Solutions

Named customers6 records

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature4 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• HMRCcoreStrategic or Co-development PartnerPastdue Credit Solutions works with HMRC to collect tax debts including VAT, Self-Assessment, Corporation Tax, National Insurance Class 2, and PAYE. The company is listed as an approved debt collection agency used by HMRC.
• Credit Services AssociationcoreOthersRegistered member of the Credit Services Association. The company operates within the CSA's Code of Conduct which sets requirements for members to uphold best industry standards when helping customers.
• Money Adviser NetworkminorStrategic or Co-development PartnerPastdue Credit Solutions acts as a data controller when referring customers to the Money Adviser Network for free money advice and associated help. Data transfer occurs only with explicit customer consent.
• DNV (DNV GL Business Assurance)minorOthersCertification body providing ISO 9001, ISO 14001, ISO 45001, and ISO 27001 certifications for the company.
• BSI (British Standards Institution)minorOthersCertification body providing BSI Kitemark for Financial Service - Inclusive Service certification.
• TrustpilotminorGTM or Marketing PartnerPastdue Credit Solutions invites customers to leave reviews of the firm on Trustpilot. The company acts as a data controller when processing review invitations.
• Debt Advice Charities (StepChange, National Debtline, Business Debtline, Citizens Advice Bureau)minorStrategic or Co-development PartnerPastdue Credit Solutions refers customers in financial difficulty to free debt advice organisations including StepChange (0800 138 1111), National Debtline (0800 808 4000), Business Debtline (0800 197 6026), and Citizens Advice Bureau.

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Lowell Group: One of the UK's largest consumer debt recovery and purchase specialists serving utilities, telecoms and financial services clients — directly comparable to Pastdue on segment mix, B2B channel and FCA-regulated collections.
• Arrow Global: Pan-European debt purchase and servicing platform with deep UK presence serving banks, utilities and public-sector creditors — comparable on regulated debt recovery, analytics and multi-channel consumer engagement.
• Marston Holdings: UK-based integrated services group providing debt recovery, enforcement and compliance to government, local authorities and utilities — directly overlapping with Pastdue's HMRC, energy and water mandates.
• Cabot Credit Management: Major UK consumer debt purchaser and servicer, regulated by the FCA, serving major UK financial services creditors — directly comparable on scaled UK consumer debt recovery operations.
• Bristow & Sutor: UK enforcement and debt recovery firm with significant central and local government debt collection contracts — closely comparable to Pastdue on HMRC and public-sector tax/fine recovery.
• Hoist Finance UK: European debt purchaser with UK servicing operations focused on unsecured consumer and SME loan portfolios — comparable on FCA-regulated third-party collections for financial services clients.
• PRA Group (UK): Global debt purchaser and servicer with established UK operations working with financial services and utility creditors — comparable on regulated consumer debt recovery and recovery analytics.
• TDX Group (an Equifax company): UK specialist in debt resolution, data and analytics serving major banks, utilities and government — comparable on B2B debt servicing with embedded technology and analytics capabilities.

Broad incumbents

• Firstsource Solutions Limited: Acquirer of Pastdue and a global CX/digital services BPO serving banking, financial services, healthcare and utilities — comparable as the parent platform through which Pastdue's UK collections capability is being scaled.
• Conduent Incorporated: Large US-listed BPO with established commercial and government debt collection and payment processing services — comparable as a broader-incumbent provider of collections and customer-engagement services to regulated clients.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/pastduecredit

Compliance9 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pastdue Credit Solutions