hiperweb

What hiperweb does

Hiperweb (legal entity PSD Software, Inc.) is a US-based SaaS vendor founded in 1993 by Marc Kallaoun and headquartered in Marietta, Georgia, that sells a web-based ERP platform purpose-built for local government and municipal operations. The platform unifies 20+ integrated modules across Utilities (electric, gas, water, sewer, treatment plants, telecom), Public Works (streets, fleet, solid waste, parks, cemetery, facilities), Compliance (stormwater/NPDES, MS4, code enforcement, FOG, backflow, industrial pretreatment), Administration (permits, procurement, training, inventory, inspections, FEMA), Engineering (project management, pavement, planning, GIS), and a citizen-engagement module (HiperCitizen). The technical architecture is a cloud-hosted SaaS front end with native iOS, Android, and Windows mobile apps for field workforce data capture, deep ArcGIS/ESRI integration for geospatial workflows, and IoT device connectivity that feeds the HiperAI module for predictive maintenance, anomaly detection, and CCTV-based pipe assessment.

The company monetizes through annual SaaS subscriptions priced on a "pay only for what you use" modular basis plus implementation and customization professional services. Go-to-market is a direct enterprise sales motion (phone, email, demo request) targeting municipal decision-makers — utility managers, public works directors, city administrators — primarily across the US Southeast, with the customer base spanning 150+ agencies and 15,000+ government users since founding. Distribution is almost exclusively direct (field sales plus web self-service demo), with mobile apps additionally distributed through the Apple App Store and Google Play Store as a secondary surface.

Hiperweb's competitive positioning rests on regulatory-compliance depth (NPDES, MS4, FEMA, PSC reporting), a 30-year installed base with switching-cost lock-in via integrated historical data, and native integration with ESRI ArcGIS, Google Maps, state 811 systems, and major utility billing platforms. The company has recently extended into adjacent product lines (HiperAI, Smart City/IoT, HiperCitizen) and one adjacent vertical (Hospitality/Resort & Hotel management) while remaining founder-led and privately held with no external disclosed funding.

Name

hiperweb

Legal name

PSD Software

Website

https://hiperweb.com

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

11–50 employees

Short description

Hiperweb (PSD Software) sells a web-based ERP SaaS with 20+ integrated modules for local government operations — utilities, public works, compliance, engineering, and administration — to roughly 150+ municipal agencies in the United States.

Ownership category

akta.pro rank

Product category

Government ERP Software

NAICS

Computer Systems Design and Related Services (5415), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Computer Integrated Systems Design (7373), Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Enterprise Work Management & Collaborative Workflow Platforms (HDAEAHAI)

akta.pro secondary industries

Fleet, Asset Tracking & Telematics Location Platforms (BPAMANAF), Work Management & Collaboration Suites (BPAMAMAG)

Keywords

• Government ERP software
• Utility management software
• Asset management solutions
• Work order management
• Public works software

Headquarters

HQ city

Gaussan

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. SaaS Subscription: Cloud-hosted software as a service model with annual or multi-year subscription fees. Customers pay for access to the Hiperweb platform and its 20+ integrated applications. Pricing is usage-based with 'pay only for what you use' model mentioned on the website.
2. Professional Services: One-on-one support during implementation and configuration process, including customization to match specific business requirements and workflow processes.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Hiperweb is a web-based, cloud-hosted SaaS ERP platform designed for local government and municipal operations. The platform consolidates 20+ integrated applications covering work and asset management, customer information, executive dashboards, utilities (electric, gas, water, sewer, telecom, treatment plants), public works (streets, solid waste, parks, cemetery, fleet, facility), compliance (stormwater, code enforcement, FOG, backflow, industrial pretreatment, MS4), administration (permitting, procurement, training, city hall, inventory, inspections, surveys, vendor management, FEMA), engineering (project management, pavement, planning/review, GIS), and AI-powered solutions. The platform is delivered through web browsers and native iOS/Android/Windows mobile applications with offline field capabilities.

Product overview

Hiperweb is a comprehensive, one-stop web-based ERP solution for local government operations, offered as a unified platform with 20+ integrated modules. The core platform encompasses Work and Asset Management, Customer Information (CRM), and Executive Dashboards, supplemented by specialized modules across Utilities (Electric, Gas, Water, Sewer, Treatment Plants, Telecommunications), Public Works (Fleet, Streets, Solid Waste, Parks, Cemetery, Facility Maintenance), Compliance (Stormwater, Code Enforcement, FOG, Backflow, Industrial Pre-treatment, MS4 Street Sweeper), Administration (Permitting, Procurement, Training, City Hall, Inventory, Inspections, Surveys, Vendor Management, FEMA), Engineering (Project Management, Pavement, Planning & Review, GIS), and AI-powered solutions (HiperAI). The platform includes dedicated mobile apps for iOS and Android, and specialty products like Hiper Citizen for citizen engagement and ULOCO 811 for utility locate management. PSD Software, the parent company established in 1993, delivers these solutions from Marietta, Georgia with over 15,000 government users.

Differentiator

Problem solved

Functional benefit

Brands

• ULOCO: 811 Utility locate ticket management and damage prevention module that integrates directly with local 811 systems.
• HiperAI
• HiperCitizen
• Hiper Routes
• Hiper Fleet
• Hiper Parks

Products and services

• Hiperweb Core ERP Platform A comprehensive, one-stop web-based ERP solution for local government operations, featuring 20+ integrated applications for utilities, public works, compliance, administration, and engineering management. Targets municipal governments, utility departments, and public sector enterprises.
• Electric Utilities Module Work Order and Inventory Management module for electric utility operations covering planning, tracking, execution of tasks, inventory control, and reporting for electric sector work including meter, pole, and transformer replacement and inventory.
• Gas Utilities Module Gas utility management module for compliance with gas leak reporting, PSC 7100 reporting, main/service installations tracking, and field inspections with integrated GIS mapping.
• Water Distribution Module Water utility module with real-time water loss tracking, customer service integration, preventative maintenance scheduling, water quality monitoring, and cross-connection violation tracking.
• Wastewater (Sewer) Module Sewer management module for tracking Sanitary Sewer Overflows (SSOs), infrastructure assets, inventory, work orders, and regulatory compliance.
• Treatment Plants Module Water and wastewater treatment plant module managing standard operating procedures, corrective/preventative maintenance, and asset lifecycles.
• Telecommunications Module Telecom maintenance module for managing telecom assets, maintenance schedules, work orders, towers, cables, hardware, and network performance.
• Fleet/Vehicle Maintenance Module Fleet maintenance module with planning, scheduling, inventory barcode integration, mobile work order management, warranty tracking, and lifecycle analysis for vehicle and equipment tracking and service management.
• Hiper Citizen (311 Citizen Engagement) 311 citizen request management platform providing mobile apps for citizens to report issues, with real-time tracking, GPS-enabled reporting, branded iOS/Android apps, and government workflow integration.
• Code Enforcement Module Code enforcement module for managing, tracking, and documenting violation cases from reporting to resolution, with GIS integration and field reporting capabilities.
• Fats, Oil, and Grease (FOG) Module FOG management module for monitoring interceptor facilities, tracking compliance status, grease removal data, and managing warning/violation letters with interceptor/grease trap scheduling and manifest uploads.
• Industrial Pre-treatment Module Industrial pre-treatment module for tracking permits, violations, sampling data, industrial user classifications, and sample point management.
• Facility Maintenance Module Facilities maintenance module for managing work requests, preventive/corrective maintenance, inventory, space management, and energy sustainability.
• Parks Management Module Parks and recreation module for tracking park infrastructure, scheduling ADA-compliant inspections, monitoring equipment lifecycle, and managing preventive/corrective maintenance.
• Permitting Module Permit and land use application management module for automated application processes, document management, GIS integration, and regulatory compliance.
• Procurement Module Public solicitation, materials management, and procurement process automation with vendor management and RFP process streamlining.
• Project Management Module Capital projects management module for planning, tracking, and managing project costs/budgets, timelines, quality, and financial status with real-time reporting.
• Public Works (Streets) Module Public works module for managing work orders, maintenance schedules, assets, GIS mapping, resource tracking, pavement/sidewalk condition and right-of-way management, and cross-department collaboration.
• Solid Waste Routing Module Solid waste module for commercial, residential, and recycling routing with route balancing, mobile workforce management, and integrated billing.
• Stormwater Compliance Module NPDES Stormwater Compliance module for site inspections, BMP monitoring, illicit discharge tracking, erosion control, MS4 annual reporting, and structure maintenance.
• MS4 Street Sweeper Module MS4 Street Sweeper compliance module for tracking crews, sweeping volume, distance, and generating performance/assessment reports.
• Backflow Prevention Module Backflow preventer management module for monitoring devices, recording test results, managing tester certifications, and generating violation letters.
• City Hall & Council (Administration) Module Administration, council, and commissioners module for strategic planning, centralized data, metrics tracking, and informed decision-making.
• Training & Certifications Module Training and certification management for course packages, automatic grade calculation, certification expiration alerts, and advanced reporting.
• Mobile Meter Solution Mobile meter reading solution for tablet, iPad, and iPhone with integration to major utility billing systems and meter inventory management.
• ULOCO 811 Utility Locate Module 811 utility locate and damage prevention module with direct integration to local 811 systems, automated crew assignments, and Google/ESRI map integration.
• Smart City Solution IoT and Smart City solution for integrating IoT devices, data sources, interdepartmental data sharing, and urban infrastructure management.
• Pavement Management Module Pavement assessment and management module for road condition assessment, predictive analysis, and data-driven maintenance planning.
• Inventory Control Module Materials management and inventory control system for warehouse automation, bin locations, barcodes, serialized inventory, purchase orders, and asset tracking.
• Inspections Module Inspections module for creating checklists, managing SOPs, real-time logging, scheduled inspections, compliance tracking, and regulatory reporting.
• Executive Dashboards Module Operations dashboards connecting to data sources, aligning metrics, and providing key data-driven presentations with customizable balanced scorecard views.
• Customer Information System (CRM) Module Customer information system module for increasing service response, tracking customer historical data, managing accounts, and dispatching field crews.
• Work and Asset Management Module Work and asset management software centralizing asset database, lifecycle management, preventive/corrective maintenance, real-time tracking, and regulatory compliance.
• Surveys (HooDoo) Module Online survey system built around quality performance measurement standards for customer satisfaction and operational efficiency measurement.
• Vendor Management Module Vendor management module for automating public solicitation, vendor communication, and creating competition between bidders.
• Cemetery Management Module Cemetery management software with GIS integration for cemetery GIS records, mapping tools, and maintenance item generation.
• FEMA Reimbursements Module FEMA project cost tracking and reimbursement management module with automated rate calculations and compliance with FEMA guidelines.
• Planning & Review Module Planning and review department module for tracking project phases, monitoring turnaround time, and increasing communication between contractors and departments.
• HiperAI AI integration for municipalities providing predictive maintenance, anomaly detection, leak detection, weather-based stormwater planning, route optimization for solid waste, fleet maintenance prediction, facility maintenance prediction, CCTV footage analysis for sewer/wastewater, and lifespan prediction across utility and maintenance operations.
• Mobile Workforce Applications Mobile workforce applications for iOS and Android enabling field teams to work efficiently with real-time data access, task management, GIS integration, and offline mode capabilities for mechanics, meter readers, and inspectors.
• ArcGIS/GIS Integration Module GIS integration module leveraging ArcGIS for asset mapping, spatial analysis, route planning, and real-time asset data visualization with offline capabilities on mobile.
• Hospitality (Resort & Hotel Management) Module Hotel and resort operations management including maintenance, housekeeping, CRM, capital improvement, asset lifecycle analysis, and mobile app for property management.

Quantifiable outcome

• Cost savings on server hardware, software licenses and support through cloud-hosted solution
• +2 more outcomes

Named customers7 records

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

AI capability7 records

Feature11 records

Partnerships

Five partnerships are on record, tiered core.

• ULOCO (uloco.co)coreTechnology or IntegrationULOCO is Hiperweb's 811 utility locate ticket management and damage prevention module. It integrates directly with local 811 systems, auto-assigns crews based on zones, and provides real-time interface to state 811 response systems. ULOCO has its own dedicated website and mobile apps for Android and iOS.
• ESRI (ArcGIS)coreTechnology or IntegrationDeep integration with ESRI's ArcGIS platform enabling geospatial data visualization, asset mapping, predictive spatial analysis, geolocation-based work order scheduling, and real-time asset data viewing within the Hiperweb platform.
• Major Utility Billing SolutionscoreTechnology or IntegrationIntegration with ALL major utility billing solutions in the industry enabling seamless data flow between Hiperweb's mobile metering solution and existing billing systems.
• Apple (iOS)coreTechnology or IntegrationHiperweb mobile apps available on iOS through Apple App Store. iPhone and iPad applications for field workforce including mechanics, meter readers, and inspectors.
• Google (Android)coreTechnology or IntegrationHiperweb mobile apps available on Android through Google Play Store. Android applications for field workforce enabling real-time data capture and work order management.

Scale indicators5 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• OpenGov: Government cloud software for budgeting, permitting, and asset management. Comparable to Hiperweb's administration, permitting, and asset management modules for local governments.
• Accela: Civic engagement, permitting, licensing, and asset management platform for state and local government. Overlaps with Hiperweb's permitting, code enforcement, and citizen engagement modules.
• Cartegraph: Asset and work management software for local government including utilities, public works, and parks. Closely comparable to Hiperweb's work and asset management modules for municipal operations.
• Cityworks (Trimble): GIS-centric asset management and work order platform for municipalities and utilities. Directly competes with Hiperweb's ArcGIS-integrated work order and asset management modules.
• Lucity: Asset and work management software specifically designed for utilities and public works. Closely comparable to Hiperweb's utility, fleet, and public works modules.

Broad incumbents

• CentralSquare Technologies: Public sector software suite covering public administration, public safety, and utilities. Competes with Hiperweb's broad municipal ERP offering across multiple departments.
• Tyler Technologies: Leading provider of public sector software including ERP, financial, and utility billing (Munis) solutions. Tyler is a much larger competitor in the local government software market with substantially broader product portfolio and scale.
• Infor Public Sector: Enterprise software vendor with public sector ERP and asset management solutions. Provides overlapping functionality to Hiperweb at larger scale and broader market reach.

Others

• Sensus (Xylem): Smart water metering and utility network infrastructure. While primarily hardware-focused, Sensus data integrates with municipal utility software like Hiperweb's metering and water modules.

Regional players

• Dude Solutions (Brightly): Asset and facility management software including for parks, fleet, and facilities. Comparable to Hiperweb's facility maintenance, parks, and fleet modules though with broader market focus.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/PSDSoftware
• Facebookfacebook.com/PSDSoftware
• LinkedInlinkedin.com/company/hiperweb

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about hiperweb