Complete HealthCare Solutions

What Complete HealthCare Solutions does

Complete HealthCare Solutions, Inc. (CHS), founded in 1994 and headquartered in Palmer, Massachusetts, is a privately held healthcare technology and services firm targeting independent medical practices across the United States. The company develops, sells, and supports UnifiMD, an internally built Electronic Medical Records (EMR) and Practice Management (PM) platform certified under the ONC 2015 Edition Cures Update and built on an MS SQL database with FHIR API, HL7 interface engine, and cloud-hosted infrastructure. The platform includes e-prescribing (via DrFirst Rcopia, EPCS Gold, PDMP), a patient portal (via Updox), telehealth, MIPS/MACRA reporting (via FIGmd), multimedia and PACS integration, and specialty-specific Smart Guides covering pediatrics, orthopedics, podiatry, allergy, and family medicine.

Beyond the proprietary platform, CHS operates as a certified Value-Added Reseller for Lytec and Medisoft practice management software from CGM, providing implementation, training, and upgrade services, and offers dedicated migration paths for practices on deprecated systems (Practice Partner, LytecMD, Medisoft Clinical). The company also sells end-to-end outsourced medical billing and revenue cycle management services through a 100 percent U.S.-based team of certified billers, expanded by the May 2018 acquisition of PDQ Billing Services. Revenue mechanics combine modular monthly EMR/PM subscriptions, professional services for implementation and data migration, managed-services billing on a percentage-of-collections basis, and VAR resale of third-party PM software with multi-year upgrade contracts.

The business is family-led (President and CEO Michael A. Penna, with family members in vendor relations and executive sales roles), operates with 11-50 employees, and is financed entirely by internal cash flow with no disclosed institutional investors, funding rounds, or M&A activity beyond the 2018 PDQ Billing Services acquisition. Customer acquisition is led by inside sales, free RCM assessments, and an explicit 'EMR Rescue Program' aimed at converting users of non-certified legacy systems, supported by deep integration partnerships (DrFirst, Updox, Wolters Kluwer, FIGmd, MedlinePlus, Change Healthcare, BillFlash, ClearpathMD, Nuance) that collectively form a tightly integrated ecosystem around the UnifiMD core.

Name

Complete HealthCare Solutions

Legal name

Complete HealthCare Solutions, Inc.

Website

https://unifimd.com

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

11–50 employees

Short description

Complete HealthCare Solutions, founded in 1994 and headquartered in Palmer, Massachusetts, develops and supports the UnifiMD EMR and practice management platform and delivers outsourced medical billing services to independent medical practices across the United States. The company also resells Lytec and Medisoft practice management software as a certified VAR.

Ownership category

akta.pro rank

Headquarters

HQ city

Palmer

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. UnifiMD EMR/PM Software Subscription: Subscription-based pricing for Electronic Medical Records and Practice Management software. Pay-for-what-you-need model allowing practices to select modules without purchasing unnecessary features. Includes unlimited software support.
2. Medical Billing / RCM Services: End-to-end revenue cycle management services including claims submission, denial management, payment posting, and financial reporting. Works as an extension of the practice. U.S.-based certified billers with over 30 years of ambulatory RCM experience.
3. Implementation, Training & Support: Personalized onboarding with dedicated project managers, specialty-specific configuration, data migration, and role-based training sessions. Ongoing support and optimization sessions included with software subscription.
4. Lytec and Medisoft VAR Services: Certified Value-Added Reseller providing support, training, and implementation services for Lytec and Medisoft practice management software. Includes upgrade path assistance and data conversions.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels5 records

Core offering

Complete HealthCare Solutions (CHS) develops and sells UnifiMD, a proprietary Electronic Medical Records (EMR) and Practice Management (PM) platform, and provides outsourced end-to-end medical billing and revenue cycle management (RCM) services to independent medical practices across the United States. The company also operates as a certified Value-Added Reseller for Lytec and Medisoft practice management software, delivering implementation, training, data migration, and ongoing support services.

Product overview

Complete HealthCare Solutions offers UnifiMD, a unified EHR and practice management platform with integrated modules for e-prescribing, telemedicine, patient portal, and specialty-specific content. The platform integrates with Lytec and Medisoft practice management systems for practices that prefer to keep existing PM solutions. CHS also resells Lytec and Medisoft practice management software (including Lytec 2026 and Medisoft v30) with support and implementation services. Additional offerings include medical billing/RCM services, MIPS reporting, and EMR migration programs for practices transitioning from legacy systems (Medisoft Clinical, LytecMD, Practice Partner) to UnifiMD.

Differentiator

Problem solved

Functional benefit

Products and services

• UnifiMD EMR Customizable Electronic Medical Records software with patient chart summary views, physician/practice dashboards, electronic prescribing, patient engagement, lab and HIE integrations, document management, scanning, faxing, and MIPS/MACRA reporting capabilities. Designed for independent medical practices.
• UnifiMD PM Practice management module delivering patient engagement, scheduling, eligibility verification, billing, claims management, reporting, KPI dashboards, and collections tools. Integrates with UnifiMD EMR for clinical-to-billing workflow.
• UnifiMD ePrescribing Medication management module powered by DrFirst Rcopia4, supporting e-prescribing of legend drugs, EPCSGold for controlled substances with DEA-level two-factor authentication, PDMP checks, medication history, formulary checks, drug interaction alerts, and medication adherence monitoring.
• UnifiMD Telemedicine Telehealth module enabling video visits with two-way text, email, chat, on-demand charting, integrated medication management, lab orders/results, and patient portal integration within patient charts.
• UnifiMD Patient Portal

Quantifiable outcome

• Reduced documentation time through Smart Guides and specialty templates
• +4 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability4 records

Feature6 records

Partnerships

Ten partnerships are on record, tiered core, supporting and minor.

• DrFirstcoreTechnology or IntegrationDrFirst Rcopia e-prescribing integration with medication history, formulary, drug interaction alerts, and EPCS Gold for controlled substance prescribing. PDMP integration for prescription drug monitoring program compliance. Includes medication adherence monitoring platform.
• UpdoxcoreTechnology or IntegrationUpdox patient portal platform integration providing patient portal, direct secure email, electronic fax, patient engagement messaging, alerts, surveys, and forms. Web-based universal inbox integrated with Lytec/Medisoft practice management patient data.
• Wolters Kluwer Health LanguagesupportingTechnology or IntegrationHealth Language ICD-10/SNOMED CT integration for problem and diagnosis searching within Lytec Superbill. Maps colloquialisms and abbreviations to ICD-9, ICD-10, and SNOMED CT codes to increase clinician satisfaction and guide clinicians to appropriate codes for prompt payment.
• Change HealthcaresupportingTechnology or IntegrationClearinghouse and revenue cycle management technology partner for claims processing and healthcare data exchange.
• FIGmdsupportingTechnology or IntegrationMIPS and MU consulting department manages reporting needs. Multiple specialty and registry reporting options through FIGmd certification.
• Drummond GroupsupportingTechnology or IntegrationONC certification attestation body for 21st Century Cures Act compliance attestations.
• MedlinePlussupportingTechnology or IntegrationIntegrated patient education library from National Institutes of Health providing free, reliable health information in English and Spanish. CONNECT integration brings MedlinePlus to patients via patient portal and EHR.
• Lytec (CGM)coreChannel Partner/ Reseller/ DistributorCertified Value-Added Reseller for Lytec practice management and medical billing software. CHS provides comprehensive support, training, and implementation services. Deep expertise in Lytec SQL database integration with UnifiMD EMR.
• Medisoft (CGM)coreChannel Partner/ Reseller/ DistributorCertified Value-Added Reseller for Medisoft practice management and medical billing software. CHS provides comprehensive support, training, and implementation services using HL7 connectivity protocols for EMR integration.
• Practice PartnerminorStrategic or Co-development PartnerLegacy EMR system with natural upgrade path to UnifiMD. Practice Partner is no longer certified; CHS offers data migration and transition support for affected practices.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• PracticeSuite: PracticeSuite offers EHR, practice management, and medical billing services for small to mid-sized practices. It is a directly comparable competitor to CHS/UnifiMD, with similar target customers, integrated EMR+PM+RCM model, and focus on independent practices.
• TotalMD: TotalMD provides practice management and EHR software for small medical offices. It competes head-to-head with CHS in serving independent practices with integrated clinical and billing functionality.
• Amazing Charts: Amazing Charts offers EHR solutions specifically designed for independent practices and small medical groups. It directly overlaps with UnifiMD's target market and product positioning, including specialty-specific templates.
• Tebra (Kareo): Tebra (formerly Kareo) provides cloud-based EHR, practice management, and billing services for independent practices. It is a directly comparable peer serving the same small practice segment with a similar integrated product model.

Broad incumbents

• eClinicalWorks: eClinicalWorks is a major ambulatory EHR and practice management vendor serving practices of all sizes. While larger and broader than CHS, it competes for the same small-to-mid-sized independent practice segment with a comparable integrated suite.
• athenahealth: athenahealth provides cloud-based EHR, practice management, and revenue cycle management to ambulatory practices. It serves the broader market with deeper R&D resources and competes with CHS for mid-sized practice accounts.
• NextGen Healthcare: NextGen offers EHR and practice management for ambulatory specialty and small-to-medium practices. It overlaps with CHS on specialty-focused content and integrated RCM but operates at significantly larger scale.
• AdvancedMD: AdvancedMD provides cloud-based EHR, PM, and RCM primarily for small and independent practices. It directly competes with CHS in this segment and offers similar integrated suite capabilities at greater scale.

Emerging players

• DrChrono: DrChrono offers a mobile-first EHR and practice management platform for small practices and specialty providers. It overlaps with CHS on target market and core functionality but differentiates through a mobile/cloud-native architecture.

Others

• CompuGroup Medical (CGM): CGM is the parent company of Lytec and Medisoft, the practice management products for which CHS serves as Certified VAR. As both a critical channel partner and potential competitive threat, CGM has a unique structural relationship with CHS.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Complete HealthCare Solutions