Isaac Heating & Air Conditioning

What Isaac Heating & Air Conditioning does

Isaac Heating & Air Conditioning is a privately held, family-owned home and commercial services company founded in 1945 and headquartered in Rochester, NY. It delivers installation, repair, and maintenance across HVAC (furnaces, boilers, heat pumps, central AC, ductless mini-splits), plumbing, electrical, insulation, generators, and indoor air quality through 400+ employees and 83+ NATE-certified technicians — claimed to be more than any other company in the country. Operations span six service locations across Western, Central, Finger Lakes, and Southern Tier New York (Rochester, Canandaigua, Avon, Big Flats/Twin Tiers, Syracuse, Buffalo), with 24/7 emergency dispatch and an internal ITEC training facility supporting technician development.

The business operates a multi-revenue-stream model: one-time installation projects (quote-based), recurring CareClub membership subscriptions (GoldCare and SilverCare, approximately 25,000 members), on-demand repair and maintenance services, commercial HVAC/R project work, and a small e-commerce channel for furnace filter subscriptions. GTM is direct-to-consumer field service supplemented by an AI-assisted Lucy online booking concierge, with commercial projects delivered via dedicated estimators and facilitated through financing partnerships (Service Finance Company, Synchrony Financial, Fernwood Capital) and utility rebate programs (NYSEG, RG&E). The company is a Lennox Premier Dealer.

Growth has been driven primarily by geographic and capability expansion rather than external capital — no funding rounds are disclosed. In 2025 the company acquired Nodine's Heating & Air Conditioning and partnered with AP Plumbing to enter the Syracuse plumbing market. Recurring-revenue buildout through CareClub is the most economically significant structural shift. The company carries an A+ BBB rating, a 2024 BBB Torch Award for Ethics, a 2024 Best Companies to Work for in New York State honor, and the 2026 Contracting Business HVAC Hall of Fame induction of founder Ray Isaac.

Name

Isaac Heating & Air Conditioning

Legal name

Isaac Heating & Air Conditioning, Inc.

Website

https://isaacheating.com

Company type

Private

Founded year

1945

Operating status

Operating

Headcount range

251–500 employees

Short description

Isaac Heating & Air Conditioning is a family-owned, 1945-founded residential and commercial HVAC, plumbing, and electrical services provider operating six locations across Upstate New York with 400+ employees and a recurring CareClub membership base of roughly 25,000 households.

Ownership category

akta.pro rank

Product category

Residential and commercial HVAC, plumbing, electrical, and insulation home services

NAICS

Plumbing, Heating, and Air-Conditioning Contractors (238220), Plumbing, Heating, and Air-Conditioning Contractors (23822)

SIC

Air-Cond & Warm Air Heatg Equip & Comm & Indl Refrig Equip (3585), Electrical Work (1731), Steam & Air-Conditioning Supply (4961)

akta.pro primary industry

HVAC & Refrigeration Contracting (IMAFALAB)

akta.pro secondary industries

HVAC Installation, Service & Repair (IMAIABAA), HVAC Service, Maintenance & Repair (BPABACAA), Emergency HVAC Repair (24/7) (HSAOAHAC), Residential HVAC System Installation (Furnace/AC/Heat Pump) (HSAOAGAA)

Keywords

• HVAC services
• Plumbing services
• Electrical services
• Home insulation
• Commercial refrigeration

Headquarters

HQ city

Rochester

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Supply Chain, Marketing or Sales, Infrastructure

Revenue model

1. HVAC Installation Services: New HVAC system installation and replacement including furnaces, boilers, heat pumps, central AC, and ductless systems for residential and commercial properties.
2. HVAC Repair and Maintenance: Ongoing repair and maintenance services for heating and cooling systems including emergency 24/7 service.
3. Plumbing Services: Full-service plumbing including drain cleaning, water heaters, sewer lines, sump pumps, leak detection, gas lines, and repiping.
4. Electrical Services: Electrical repair, inspections, generators, lighting, switches, outlets, smart home wiring, surge protection, and panel upgrades.
5. CareClub Membership Subscriptions: Annual membership plans (GoldCare and SilverCare) with monthly payment options providing priority service and discounts.
6. E-commerce Filter Sales: Online shop for furnace filters with subscription delivery option at 10% discount.
7. Commercial Financing: Facilitation of commercial HVAC financing through Fernwood Capital for business customers.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels9 records

Core offering

Isaac Heating & Air Conditioning installs, repairs, and maintains residential and commercial HVAC systems (furnaces, boilers, heat pumps, central air conditioning, ductless mini-splits, commercial refrigeration) and provides related plumbing, electrical, generator, indoor air quality, insulation, and water heater services across Upstate New York. The company sells these services directly through licensed field technicians dispatched from six regional offices, with CareClub membership plans (GoldCare and SilverCare) and an online filter shop providing recurring revenue streams.

Product overview

Isaac Heating & Air Conditioning is a family-owned home services company operating as a one-stop shop for residential and commercial property services across New York State. The company offers a unified portfolio of core services centered on HVAC (heating, ventilation, and air conditioning), Plumbing, Electrical, and Commercial HVAC/R services, with complementary add-on offerings including Insulation, Generators, Air Quality, Water Heaters, and Ductless Mini-Splits. The company operates as a Lennox Premier Dealer and offers maintenance membership plans (GoldCare Club and SilverCare Club), commercial financing options, and an online shop for furnace filters. The service model is built around licensed, background-checked technicians providing 24/7 emergency service across six regional locations (Rochester, Canandaigua, Avon, Twin Tiers, Syracuse, and Buffalo) serving the Finger Lakes, Central New York, Southern Tier, Western New York, and Greater Niagara regions.

Differentiator

Problem solved

Functional benefit

Brands

• GoldCare Club: Comprehensive protection plan offering 100% coverage of service calls, parts and labor, 15% discount on non-covered repairs, no overtime charges, and priority service.
• SilverCare Club

Products and services

• HVAC Services Installation, repair, and maintenance of residential heating and cooling equipment including furnaces, boilers, heat pumps, central air conditioning, and ductless mini-splits for homeowners in Upstate New York.
• Plumbing Services Full-service residential plumbing including drain cleaning, sewer line repair, sump pumps, water heaters, leak detection, gas lines, toilet service, repiping, and water treatment for homeowners in Upstate New York.
• Electrical Services Residential electrical services including repairs, inspections, code corrections, generator installation, lighting, ceiling fans, switches and outlets, smart home wiring, surge protection, and electrical panel upgrades.
• Commercial HVAC/R Services Commercial heating, cooling, refrigeration, and plumbing services for manufacturing facilities, warehouses, medical buildings, commercial offices, and multi-family residences in Upstate New York.
• Insulation Services Residential insulation services including attic insulation, wall insulation, spray foam insulation, blown-in insulation, air sealing and weatherization, re-insulation and retrofit, and rim joist insulation for Upstate New York homes.
• Generator Services Installation and repair of standby and backup generators for residential homes and commercial properties.
• Air Quality Services Indoor air quality solutions including air purifiers, humidifiers, dehumidifiers, duct cleaning, and whole-home air scrubber and filtration systems.
• Water Heater Services Water heater installation, repair, and replacement including traditional tank and tankless water heaters.
• GoldCare Club Membership Premium residential maintenance membership plan offering 100% coverage of service calls and most parts and labor, annual precision tune-up and safety inspection, 15% discount on non-covered repairs, no overtime charges, and priority service, with approximately 25,000 active members.
• SilverCare Club Membership Entry-level residential maintenance membership plan offering annual precision tune-up and safety inspection, 50% off service fees, and 15% off labor and parts.
• Commercial HVAC Financing Commercial financing option facilitating HVAC, plumbing, and electrical loans for credit-approved Upstate New York businesses through Fernwood Capital, with flexible payment plans and competitive rates.
• Furnace Filters Online Shop Online e-commerce store selling furnace filters with optional recurring subscription delivery at 10% discount, shipped directly to customers' homes.
• Lennox HVAC Systems (through Lennox Premier Dealer program) Sales, installation, repair, and maintenance of Lennox-branded HVAC equipment including furnaces, air conditioners, and heat pumps, accessed via Isaac's Lennox Premier Dealer status with corresponding warranty and training benefits.

Quantifiable outcome

• 24/7 service availability even on busiest summer days through Lucy automated concierge
• +2 more outcomes

Named customers2 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability1 record

Feature3 records

Partnerships

Three partnerships are on record, tiered core and minor.

• AP PlumbingcoreStrategic or Co-development Partner · 27 June 2025Isaac Heating & Air Conditioning and AP Plumbing joined forces in 2025 to better serve Syracuse homeowners. AP Plumbing handles plumbing services for the Syracuse location while Isaac provides HVAC and other services.
• LennoxcoreChannel Partner/ Reseller/ DistributorIsaac is a Lennox Premier Dealer in Upstate NY, offering installation, repair, and maintenance of Lennox HVAC systems including the Dave Lennox Signature Collection. Direct relationship with Lennox provides access to advanced equipment and stronger warranty support.
• NYSEG and RG&EminorGTM or Marketing PartnerUtility rebate partnerships. Isaac helps customers apply for rebates on qualifying installation and service projects through NYSEG or RG&E utility providers.

Scale indicators8 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Horizon Services: Delaware Valley residential HVAC, plumbing, and electrical services company operating on the same multi-trade, multi-location, membership-driven model. Strong comparable on customer base, service mix, and recurring-revenue approach.
• Hiller Plumbing, Heating, Cooling & Electrical: Tennessee-based multi-trade residential HVAC, plumbing, and electrical contractor with a comparable one-stop-shop model, multiple service vehicles, and a similar mid-size regional footprint — strong comparable on business model and trade mix.
• Peterman Heating, Cooling & Plumbing: Indianapolis-based residential HVAC, plumbing, and drain cleaning contractor with multi-location field service and similar trade overlap to Isaac's core offerings. Closely comparable as a multi-trade home services operator with a similar service mix.
• T. Webber Plumbing, Heating & Air Conditioning: Upstate New York (Hudson Valley) residential plumbing, heating, and air conditioning contractor with multi-trade service and similar regional footprint. Direct competitor to Isaac for residential HVAC/plumbing work in adjacent NY markets.

Emerging players

• One Hour Heating & Air Conditioning: Franchise-based residential HVAC services brand with national reach and strong local-owner identity. Comparable to Isaac on direct-to-consumer HVAC service delivery and local-market positioning, though primarily franchise rather than employee-driven.

Others

• Lennox International: Manufacturer of residential and light commercial HVAC equipment and Isaac's primary equipment partner (Lennox Premier Dealer). Comparable as an upstream incumbent in the same value chain, defining the equipment economics Isaac relies on for install jobs.

Regional players

• Cool Cat Heating and Cooling: Residential HVAC contractor in adjacent markets with similar focus on installation, repair, and maintenance for heating and cooling. Comparable as a smaller regional operator competing for similar residential customers.

Broad incumbents

• Roto-Rooter: Nationally branded plumbing and drain services franchise with extensive U.S. footprint. Comparable to Isaac's plumbing services arm in particular, though narrower in trade scope (plumbing-focused, not multi-trade).
• ARS / Rescue Rooter (American Residential Services): National residential HVAC, plumbing, and electrical services roll-up with hundreds of locations across the U.S. Larger, PE-backed incumbent operating in many of the same service categories as Isaac, providing a comparable but broader scale benchmark.
• ServiceMaster Brands (ServiceMaster Restore / American Home Shield-adjacent home services): Large diversified home services franchise operator with national reach across restoration and adjacent home services. Broader incumbent providing scale benchmark for Isaac's multi-trade, multi-location service delivery model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/IsaacHeating
• Facebookfacebook.com/IsaacHeating

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Isaac Heating & Air Conditioning