Decision Resources
Decision Resources is the #1 Infor CloudSuite Industrial (SyteLine) ERP implementation partner in the United States, serving mid-market and enterprise manufacturers with ERP modernization, proprietary add-on software, and AI consulting services.
- Company typePrivate
- Founded1985
- HeadquartersPittsburgh, United States
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What Decision Resources does
Decision Resources is a privately held ERP implementation and consulting firm headquartered in Pittsburgh, Pennsylvania, with additional offices in Austin and Wichita. Founded in 1985 as one of the earliest SyteLine implementers, the company has grown into the #1 Infor CloudSuite Industrial (SyteLine) ERP partner in the United States, with 400+ successful implementations across discrete and process manufacturing verticals including aerospace & defense, food & beverage, electronics & high-tech, equipment & machinery, metal fabrication, and process manufacturing. The firm serves mid-market manufacturers ($10M-$250M+ revenue) with a mix of enterprise accounts, delivering ERP modernization, cloud migration, configuration, optimization, and lifetime client support.
The company's core technology is the Infor CloudSuite Industrial (SyteLine) platform, which it extends with a portfolio of proprietary add-on products built natively on Infor's Mongoose architecture. These include SureShip (shipping and fulfillment automation with carrier API integration), Decision365 (AP automation, EDI, eCommerce, customer self-pay), DecisionExcelerator (data import/export to BI tools such as Power BI), SyteLEAN (electronic kanban inventory management using APICS-standard statistical calculations), Advanced Forecasting (demand planning), and Artemis. The firm also resells and implements the Infor Velocity Suite, bundling GenAI, Process Mining, RPA, Value+ Automations, and Industry AI Agents onto the core ERP. Notable technical integrations include UPS WorldShip, FedEx Ship Manager, LTL carrier APIs, Infor Birst, Power BI, and Infor Factory Track.
Decision Resources operates on a hybrid revenue model combining professional services (ERP implementation, consulting, cloud migrations, custom development, and lifetime support under multi-year contracts) with recurring software revenue from proprietary add-on subscriptions. Pricing is quote-based with no public disclosure. Go-to-market is primarily direct enterprise field sales targeting manufacturing decision-makers, augmented by the Infor Gold Channel Partner ecosystem, international partner networks (e.g., Cimatic for US-Mexico multi-site deployments), and inbound website lead capture. Marketing channels include the Decision Digest newsletter, SUN Conference presence, webinars, community Q&A forums, and co-marketing with Infor. The firm has been recognized as Infor CloudSuite Partner of the Year and Cloud Partner of the Year eight times, with the most recent award being the 2025 Cloud Upgrade ERP Partner of the Year.
Decision Resources firmographics
Firmographics- Name
- Decision Resources
- Legal name
- Decision Resources
- Website
- https://decision.com
- Company type
- Private
- Founded year
- 1985
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Decision Resources is the #1 Infor CloudSuite Industrial (SyteLine) ERP implementation partner in the United States, serving mid-market and enterprise manufacturers with ERP modernization, proprietary add-on software, and AI consulting services.
- Ownership category
- akta.pro rank
Decision Resources industry classification
Industry- Product category
- Manufacturing ERP Software
- NAICS
- Computer Systems Design Services (541512), Custom Computer Programming Services (541511), Management Consulting Services (54161)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Management Consulting Services (8742), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Core ERP Suites (Financials, Procurement, Projects) (HDAEAEAA)
- akta.pro secondary industries
- ERP Managed Services & AMS (Application Management) (BPAEAGAB), Enterprise Application License Advisory, Vendor Management & Optimization (BPAEAGAO), Business Rules Management Systems (BRMS) & Decision Automation (HDAEAHAE)
Keywords
Where Decision Resources is headquartered
LocationHeadquarters
- HQ city
- Pittsburgh
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Decision Resources business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Revenue model
- ERP Implementation and Consulting Services: Professional services revenue from implementing, configuring, optimizing, and providing lifetime client support for Infor CloudSuite Industrial (SyteLine) ERP. Includes custom software development, consulting, cloud migrations, and upgrade services.
- Proprietary Software Products: Revenue from selling proprietary add-on products including SureShip (shipping automation), Decision365 (AP automation/EDI), DecisionExcelerator (data management), SyteLEAN (inventory optimization), and Advanced Forecasting modules that integrate with Infor CloudSuite Industrial.
- ERP Selection Consulting: Advisory services helping manufacturers evaluate, select, and plan ERP implementations through their ERP Selection Consultants practice.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Enterprise ERP implementation services with custom pricing based on scope |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels9 records
Decision Resources product offering
Product offeringCore offering
Decision Resources is the #1 Infor CloudSuite Industrial (SyteLine) ERP partner in the United States, specializing in ERP modernization, implementation, configuration, optimization, and lifetime client support for discrete and process manufacturers. The company sells proprietary add-on software products (SureShip, Decision365, DecisionExcelerator, SyteLEAN, Advanced Forecasting, Artemis) that extend the Infor CloudSuite Industrial ERP platform, and delivers consulting, cloud migration, custom development, and AI integration services to manufacturers.
Product overview
Decision Resources is the #1 Infor CloudSuite Industrial (SyteLine) ERP partner in the United States, specializing in ERP modernization, implementation, and lifetime client support for discrete and process manufacturers. Their product portfolio consists of proprietary add-on tools built specifically for the Infor CloudSuite Industrial (SyteLine) platform — including Decision365 (AP automation, EDI, eCommerce, and customer self-pay), SureShip (shipping and fulfillment automation), DecisionExcelerator (data import/export to BI tools), SyteLEAN (electronic kanban inventory management), and Advanced Forecasting (demand planning) — all accessible under the ERP Extended Tools sub-brand. These tools integrate directly with Infor CloudSuite Industrial's native Mongoose architecture, enabling customers to enhance visibility, automation, and AI capabilities without leaving the ERP environment. Decision Resources also resells and implements the broader Infor Velocity Suite, which adds AI-driven process mining, generative AI, robotic process automation, and autonomous AI agents on top of the core ERP.
Differentiator
Problem solved
Functional benefit
Products and services
- Infor CloudSuite Industrial (SyteLine) Cloud-based ERP solution for SMB manufacturers providing integrated financials, sales, logistics, shop floor, inventory management, distribution, MES, field service, customer service, and built-in CRM on a single platform with monthly cloud updates. Decision Resources is the #1 partner implementing this platform.
- Decision365 AP automation, EDI, eCommerce, and customer self-pay module for Infor CloudSuite Industrial (SyteLine) ERP that automates accounts payable workflows, electronic data interchange, and provides customer-facing self-pay portals.
- SureShip Shipping and fulfillment automation platform for Infor CloudSuite Industrial (SyteLine) that centralizes carrier rate shopping, label printing, and shipping notes within the ERP. Features one-click rate shopping, advanced pick console, flexible change and recovery tools, and automated smart printing for shipping documents.
- DecisionExcelerator Data import, export, and update tool for Infor CloudSuite Industrial (SyteLine) ERP that enables teams to quickly push and pull data from the ERP to external BI tools such as Power BI, with data refreshed multiple times per day.
- SyteLEAN Electronic kanban inventory management system for Infor CloudSuite Industrial (SyteLine) that automatically calculates safety stock, trigger points, and maximum supply quantities based on average usage and variability, using LEAN pull-system concepts and APICS standard statistical calculations.
- Advanced Forecasting Automated forecasting, demand planning, and inventory calculations module for Infor CloudSuite Industrial (SyteLine) that enables manufacturers to predict demand and optimize inventory levels.
- Artemis Additional ERP extended tool for Infor CloudSuite Industrial (SyteLine) listed on the company website.
- ERP Extended Tools Sub-brand suite of extended tools for Infor CloudSuite Industrial (SyteLine) ERP, including CPQ (Configure, Price, Quote), Advanced Forecasting, and SyteLEAN, designed to enhance visibility, business intelligence, forecasting, shipping automation, OCR, and EDI capabilities within the ERP.
- Infor Velocity Suite Comprehensive AI solution suite for Infor CloudSuite Industrial (SyteLine) that bundles Infor Value+ Automations, Infor GenAI, Infor Process Mining, Robotic Process Automation (RPA), and Infor Industry AI Agents, delivered with a guided diagnose-automate-optimize deployment framework.
- Infor CloudSuite Implementations Professional services for implementing and configuring Infor CloudSuite Industrial (SyteLine) ERP for discrete and process manufacturers, including assessment, discovery, and guided implementation pathways.
- Consulting Services ERP consulting services for manufacturers, including ERP selection advisory, optimization, and strategic guidance for discrete and process manufacturing companies.
- Cloud Migrations & Upgrades Services for migrating on-premise SyteLine customers to Infor CloudSuite Industrial in the cloud and performing version upgrades, including free cloud assessments for on-premise customers.
- Custom Software Development Custom software development services tailored to manufacturers using Infor CloudSuite Industrial (SyteLine), extending native ERP functionality with custom-built solutions.
- Infor CloudSuite Industrial Support Lifetime client support service for Infor CloudSuite Industrial (SyteLine) customers, providing ongoing technical and functional support for the ERP environment.
- Industrial ERP Demos & Evaluation Evaluation and demonstration services for manufacturers assessing Infor CloudSuite Industrial (SyteLine), including product demonstrations and ERP selection consulting.
Quantifiable outcome
- 30% revenue growth achieved in 3 years by Functional Devices after cloud migration
- +9 more outcomes
Companies that use Decision Resources
Customer profileNamed customers20 records
Segments8 records
Ideal customer profiles2 records
Decision Resources technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
AI capability11 records
Feature7 records
Decision Resources partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core, supporting and minor.
- InforcoreDecision Resources is the #1 Infor CloudSuite Industrial (SyteLine) ERP partner in the United States, specializing in implementation, configuration, optimization, and lifetime client support. They are an authorized Infor Gold Channel Partner with 400+ successful CloudSuite Industrial implementations. The partnership involves deep integration with Infor's cloud platform, AI capabilities (Velocity Suite), and monthly product releases.
- CimaticsupportingInfor Gold Channel Partner based in Mexico City that supports Decision Resources in upgrade efforts for IPG Genesis' Mexico facility. This partnership ensured cohesion across both facilities during international multi-site implementations.
- One Tree PlantedminorEnvironmental sustainability partner supporting global reforestation efforts. Decision Resources partnered with One Tree Planted in April to help offset carbon footprint, planting a forest in North America through client partnerships.
Scale indicators12 records
Recent moves6 records
Expansion highlights5 records
Decision Resources competitors and assessment
Company assessmentMarket position
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
Decision Resources social profiles
Digital presenceDecision Resources financial estimates
Financial estimateRevenue estimate
Valuation estimate
Decision Resources leadership team
Management profileNumber of profiles
Profiles1 record
Decision Resources funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Decision Resources M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Decision Resources
What does Decision Resources do?
Decision Resources is the #1 Infor CloudSuite Industrial (SyteLine) ERP partner in the United States, specializing in ERP modernization, implementation, configuration, optimization, and lifetime client support for discrete and process manufacturers. The company sells proprietary add-on software products (SureShip, Decision365, DecisionExcelerator, SyteLEAN, Advanced Forecasting, Artemis) that extend the Infor CloudSuite Industrial ERP platform, and delivers consulting, cloud migration, custom development, and AI integration services to manufacturers.
Is Decision Resources a public or private company?
Decision Resources is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Decision Resources founded?
Decision Resources was founded in 1985. It employs 101 to 250 people.
Where is Decision Resources based?
Decision Resources is headquartered in Pittsburgh, United States, in the North America region.
How does Decision Resources make money?
Three revenue lines are on record. ERP Implementation and Consulting Services are the primary driver. The others are proprietary Software Products and ERP Selection Consulting.
Does Decision Resources have an API?
No public API is recorded for Decision Resources.
What industry is Decision Resources in?
Decision Resources's product category is Manufacturing ERP Software. Its primary akta.pro industry code is HDAEAEAA, Core ERP Suites (Financials, Procurement, Projects), with a secondary code of BPAEAGAB, ERP Managed Services & AMS (Application Management). Its NAICS code is 541512 and its SIC code is 7373.