Moment Digital

What Moment Digital does

Moment Digital Oy is a Finnish outbound customer experience and business process outsourcing specialist that delivers multichannel customer service, technical user support, and customer-service development on a managed-service basis. The company serves enterprise clients primarily in Finland (with cross-border delivery capability) across four targeted verticals: insurance and finance (Moment Life), healthcare and wellness (Moment Health), housing and real estate (Moment Home), and technology companies (Moment Tech). Its named clients include LähiTapiola Palvelut (insurance, since 2022), Ascom (healthcare technology, since 2013), Solteq Oyj (retail/restaurant IT, since 2021), Asuntosäätiö (housing, serving 18,000+ apartments since 2019), and Basware (finance/procurement).

The service delivery model is built on the Genesys omnichannel contact center platform, with an integrated routing layer spanning phone, email, chat, social media, and WhatsApp, supplemented by a giosg chat integration for website interactions. Operations run 24/7 across offices in Tampere (HQ), Helsinki, Iisalmi, and Pieksämäki in Finland and a delivery office in Fuengirola, Spain. The technology stack also includes a private-cloud data architecture positioned for GDPR compliance, AI-powered call transcription into CRM, AI-driven internal knowledge retrieval chatbots for agent onboarding, and a roadmap for emotion/sentiment analysis on voice interactions.

Moment Digital operates a quote-based, custom-priced managed services and professional services model, with multi-year contracts the primary billing structure. The company is privately held by founder/management, with no disclosed external funding rounds, and maintains ISO 9001:2015 (since 2008) and ISO/IEC 27001:2022 (since 2019) certifications spanning both Finnish and Spanish operations. Leadership comprises CEO Merja Laakso, Chief Digital Officer Ilari Parkkinen, and Sales & Marketing Director Paula Saarelma, and the go-to-market is direct enterprise field sales backed by content marketing, industry events, and customer case studies.

Name

Moment Digital

Legal name

Moment Digital Oy

Website

https://momentdigital.fi

Company type

Private

Founded year

2022

Operating status

Operating

Headcount range

101–250 employees

Short description

Moment Digital is a Finnish managed-service provider that delivers outsourced multichannel customer service, technical user support, and customer-service development to enterprise clients in insurance, healthcare, housing, and technology using Genesys and a ~200-strong agent base.

Ownership category

akta.pro rank

Product category

Outsourced Customer Service / Contact Center Services

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)

SIC

Services-Facilities Support Management Services (8744)

akta.pro primary industry

Technical Support & Helpdesk Contact Centers (BPAAAAAI)

akta.pro secondary industry

Billing, Payments & Account Administration Centers (BPAAAAAF)

Keywords

• Outsourced customer service
• Contact center services
• Technical user support
• Help desk services
• Customer experience consulting

Headquarters

HQ city

Tampere

HQ country

Finland

HQ region

Europe

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Outsourced Customer Service: Full outsourcing of multi-channel customer service operations, including contact center management, technical support, and service development. Operates as a managed service where Moment Digital takes complete operational responsibility for the client's customer service function.
2. Technical User Support: Service desk and technical support services including 1st-3rd level support, system support, and troubleshooting for business-critical systems.
3. Customer Service Development: Consulting and development services for improving customer service operations, processes, and customer experience.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Moment Digital delivers outsourced multichannel customer service, technical user support (service desk), and customer service development consulting to enterprise clients. The company takes full operational responsibility for clients' customer service functions across phone, email, chat, social media, and WhatsApp channels, with 24/7 availability, delivered by approximately 200 professionals in Finland and Spain using the Genesys omnichannel platform.

Product overview

Moment Digital is a Finnish customer experience specialist company providing outsourced multichannel customer service. The core portfolio consists of three integrated services: Monikanavainen asiakaspalvelu (multichannel customer service), Käyttäjätuki (user support/service desk), and Asiakaspalvelun kehittäminen (customer service development). These services are delivered by approximately 200 professionals using technology, data, and human interaction. The company operates through four industry-specific sub-brands: Moment Life for insurance and finance sector, Moment Health for healthcare sector, Moment Home for housing and real estate, and Moment Tech for technology sector. The offering is built on Genesys omnichannel contact center platform and emphasizes data-driven leadership and continuous development.

Differentiator

Problem solved

Functional benefit

Products and services

• Multichannel Customer Service (Monikanavainen asiakaspalvelu) Outsourced multichannel customer service for enterprise clients, delivered across phone, email, chat, social media, and other digital channels. The service provides a unified service model in which interactions flow seamlessly between channels and the overall experience supports the client's business objectives and consistent customer experience.
• Technical User Support / Service Desk (Käyttäjätuki) Technical user support and service desk combining technical support, customer service, and operational excellence. Handles login issues, access rights, system questions, and technical troubleshooting, including 1st-3rd level support, with the goal of responding quickly before incidents affect client business or end users.
• Customer Service Development (Asiakaspalvelun kehittäminen) Consulting and development service that analyzes current customer service operations, identifies development targets, and designs smooth service paths before, during, and after customer interactions, with the goal of producing better end-customer experience, more efficient service processes, and measurable business value.
• Moment Life (Insurance and Finance vertical solution) Specialized customer service solution for the insurance and finance industry. Includes 24/7 service, omnichannel customer service, callback services, sales-oriented interactions, security and backup services, and payment reminder calls for insurance policyholders and financial-services customers.
• Moment Health (Healthcare and Wellness vertical solution) Customer service solution for the healthcare and wellness industry. Includes 24/7 service, internal system support at levels 1-3, sales-oriented interactions, and comprehensive service design for healthcare providers, medical device manufacturers, and wellness service companies.
• Moment Home (Housing and Real Estate vertical solution) Customer service solution for the housing and real estate industry. Focuses on resident experience management and 24/7 service center operations for housing companies and property managers, including maintenance coordination and emergency response.
• Moment Tech (Technology sector vertical solution) Technology-sector customer service solution including service desk, technical support, and system support for critical business systems operating around the clock. Designed for technology companies and software providers needing first-level and multi-tier support.

Quantifiable outcome

• Improved response times and faster issue resolution
• +2 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability5 records

Feature2 records

Partnerships

One partnership is on record.

• GenesyscoreTechnology or IntegrationMoment Digital uses Genesys as their omni channel contact center system. This technology enables multi-channel customer service across phone, email, chat, social media, and WhatsApp, providing integrated customer experience management.

Scale indicators4 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• TTEC: Global customer experience technology and services company (formerly TeleTech) combining contact center outsourcing with proprietary CX platforms. Comparable across managed services, technical support, and omnichannel delivery for enterprise clients.
• Teleperformance: Largest global pure-play BPO/customer experience outsourcer with operations in nearly 100 countries. Overlaps with Moment Digital's multichannel customer service and technical support offerings across insurance, healthcare, and technology, but operates at vastly larger scale.
• Arvato: Bertelsmann-owned European BPO and customer services subsidiary with strong DACH and broader European coverage, serving clients in financial services, healthcare, and technology with contact center, technical support, and customer management services.
• Foundever: Global CX/BPO company formed from the merger of Sitel and SYKES, providing outsourced customer service, technical support, and digital customer experience to enterprise clients across multiple verticals worldwide.
• Concentrix: Global customer experience and BPO leader (post-Webhelp merger) with extensive Nordic and European presence, offering outsourced customer service, technical support, and digital CX at a significantly larger scale than Moment Digital across virtually all verticals it serves.
• Majorel: Global CX/BPO provider (now part of Teleperformance) serving enterprise clients with multilingual customer service, technical support, and trust & safety operations. Comparable service portfolio with strong European presence and verticals including insurance and technology.

Direct peers

• Transcom: Sweden-headquartered outsourced customer experience provider with deep Nordic and European operations, multilingual delivery centers, and an enterprise B2B client base. Closest comparable by region, service model, and target verticals (telecom, healthcare, financial services).
• Competence Call Center: Austria-headquartered European contact center and customer experience outsourcer serving enterprise clients with multilingual 24/7 support across verticals including financial services, healthcare, and technology. Comparable by size, regional European footprint, and B2B managed-service model.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/MomentDigitalOy
• Facebookfacebook.com/MomentDigitalOy
• LinkedInlinkedin.com/company/moment-digital-oy

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Moment Digital