TLW Solicitors

What TLW Solicitors does

TLW Solicitors is a UK-regulated litigation firm headquartered in North Shields, England, founded in 2000 and authorised by the Solicitors Regulation Authority (SRA Number 823682). The firm specialises in consumer-facing financial recovery claims, with core practices in Authorised Push Payment (APP) fraud compensation, pension and investment mis-selling (including St James's Place, True Potential, defined benefit transfers, and mis-sold SIPPs), unauthorised transaction refund claims, and professional negligence actions against accountants, tax advisers, company directors and banks. A secondary employment law practice handles settlement agreement reviews and negotiations. The client base consists entirely of individual fraud victims, mis-selling claimants, and employees, with no enterprise or B2B segment identified.

The firm operates predominantly on a no-win, no-fee basis for fraud, pension mis-selling and professional negligence claims, removing client financial risk and aligning firm revenue with case outcomes; for settlement agreement work where improved financial terms are negotiated, it charges a 30% plus VAT success fee on the increase secured. Distribution is direct-to-consumer, captured through a UK-domestic inbound model spanning telephone, email, and online claim/callback forms, supported by an SEO-driven blog (446+ articles), presence on Google/Bing, Facebook, Instagram, TikTok, LinkedIn and X, Feefo Platinum customer review status, and earned media via BBC One's 'Northern Justice' series and BBC Morning Live. The firm reports handling over 1,000 pension mis-selling cases and claims an average pension mis-selling recovery time of 6.5 months, with documented client recoveries ranging from over £20,000 in APP fraud matters to over £360,000 in a failed 79th Group investment case.

Operationally, TLW is a small partnership-structured private limited company with 11–50 employees and a named partner team (Sarah Spruce, Lorraine Whitney, Katy Wilson, Peter McKenna) plus Emily Barr as Head of Employment Law. No proprietary technology, APIs, integrations, or AI/ML capabilities are disclosed; the practice is human-led, regulated, and case-handler-driven. The firm holds Lexcel accreditation, Cyber Essentials certification, Disability Confident status, and Mindful Employer status. There is no parent company, no subsidiaries, no funding history, no M&A activity, and no disclosed revenue.

Name

TLW Solicitors

Legal name

TLW Solicitors Ltd

Website

https://tlwsolicitors.co.uk

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

11–50 employees

Short description

TLW Solicitors is a UK-regulated, North Shields-based litigation firm founded in 2000 that recovers funds for individual consumers on a no-win, no-fee basis across APP fraud, pension and investment mis-selling (including SJP and True Potential), professional negligence, and settlement agreement work.

Ownership category

akta.pro rank

Headquarters

HQ city

North Shields

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. No-Win, No-Fee Legal Fees: TLW Solicitors operates on a no-win, no-fee basis for the majority of its claims (APP fraud, pension mis-selling, professional negligence). Clients pay nothing if their claim is unsuccessful. For settlement agreement reviews where the firm negotiates improved financial terms beyond the standard advisory review, a success fee of 30% plus VAT of the increase secured is charged.
2. Success Fee - Settlement Agreement Negotiations: In settlement agreement cases, if the firm negotiates an improved financial package beyond the base advisory review required to make the agreement valid, it charges 30% plus VAT of any increase achieved. For example, if an employer offers £10,000 and TLW negotiates £15,000, the fee is 30% of the £5,000 increase = £1,500 + 20% VAT = £1,950.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels10 records

Core offering

TLW Solicitors is a UK law firm providing legal services to individual and business clients, with a primary focus on financial mis-selling, fraud compensation and professional negligence claims. The firm operates on a no-win, no-fee basis for the majority of claims, helping victims of APP fraud, scams, mis-sold pensions and bad professional advice recover compensation from banks, advisers and other parties. It also offers independent legal advice on employee settlement agreements.

Product overview

TLW Solicitors is a UK-based litigation firm providing a range of legal services to individuals and business clients across multiple practice areas. The company offers a unified service model centered on financial mis-selling and fraud claims, operating primarily on a no-win, no-fee basis. Their core service portfolio includes APP Fraud and Scam Compensation Claims (covering crypto scams, romance scams, impersonation scams, employment scams, investment scams, gold scams, and conveyancing scams), Professional Negligence Claims (accountant negligence, company director negligence, bank negligence), and Pension & Investment Claims (St James's Place compensation, True Potential compensation, defined benefit pension transfer claims, mis-sold SIPP claims, pension mis-selling, advice fees refunds). Additionally, they provide Employee Settlement Agreement services for employment termination matters. The firm is headquartered in North Shields and is authorised and regulated by the Solicitors Regulation Authority (SRA Number 823682).

Differentiator

Problem solved

Functional benefit

Products and services

• APP Fraud and Scam Compensation Claims Legal service helping victims of Authorised Push Payment fraud recover compensation from banks that failed to protect them, operated on a no-win, no-fee basis.
• Cryptocurrency Scam Recovery Specialist legal claims service helping victims of crypto investment scams recover funds by establishing bank liability rather than pursuing blockchain recovery.
• Romance Scam Compensation Claims Legal assistance for victims of romance scams originating from dating apps (Tinder, Bumble, Hinge, Plenty of Fish), pursuing refunds via banks or the Financial Ombudsman Service.
• Impersonation Scam Compensation Claims Claims service for victims of impersonation fraud where scammers posed as trusted professionals, businesses or brands to obtain money transfers.
• Investment Scam Claims Legal claims for victims of investment fraud, including unregulated schemes, Ponzi schemes and fraudulent investment opportunities.
• Gold Investment Scam Claims Claims service for victims of gold and precious metals investment scams promising high returns.
• Conveyancing Scam Claims Claims for property buyers whose funds were stolen through solicitor impersonation and communication interception during property transactions.
• Employment Scam Compensation Claims Legal claims for job seekers defrauded through recruitment scams on LinkedIn, Indeed and other platforms, including advance-fee, fake cheque and task scams.
• Unauthorised Transaction Fraud Refund Legal claims service for victims of unauthorised transactions where scammers access bank accounts without permission to make payments or take loans.
• Bank Negligence Claims Professional negligence claims against banks for breach of duty of care causing financial loss, including failure to follow the Authorised Push Payment reimbursement code.
• Company Director Negligence Claims Professional negligence claims service for company directors and shareholders who have suffered financial loss due to negligent advice or breach of duty by company directors.
• Accountant & Tax Adviser Negligence Claims Professional negligence claims against accountants and tax advisers who breach their duty of care, resulting in financial loss to clients.
• St James's Place Compensation Claims Claims service for St James's Place clients who paid ongoing advice fees without receiving the promised advisory services, seeking refunds and compensation from the firm's £426 million redress allocation.
• True Potential Wealth Management Compensation Claims Claims service for clients who received unsuitable pension transfer advice from True Potential, claiming compensation for losses from 'non-advised sales' that constituted regulated advice.
• Defined Benefit Pension Transfer Claims Legal claims for individuals wrongly advised to transfer out of final salary / defined benefit pension schemes, including British Steel, NHS, teachers, civil service and other public sector workers.
• Pension Mis-selling Compensation Claims service for individuals who received negligent financial advice regarding pension transfers or investments, leading to depleted retirement funds.
• Mis-sold SIPP Compensation Claims Claims service for investors who were mis-sold Self-Invested Personal Pensions with unsuitable high-risk or unregulated investments through financial adviser negligence.
• Financial Advice Fees Refund Claims Claims service for clients charged ongoing advisory fees for financial advice that was never provided, seeking refunds plus loss of growth and interest on a no-win, no-fee basis.
• Employee Settlement Agreement Services Legal advice service for employees presented with settlement agreements, including review, negotiation of terms (with a 30% plus VAT success fee on negotiated increases), and certification of independent legal advice.

Quantifiable outcome

• Over 1,000 pension mis-selling cases handled for clients across the UK
• +5 more outcomes

Named customers13 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators7 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Ralli Solicitors: UK law firm specialising in financial mis-selling, pension claims and APP fraud recovery. Closely matches TLW's practice mix, customer base (individual fraud and pension victims), and no-win, no-fee commercial model.
• Hudgell Solicitors: UK law firm with a dedicated practice in financial mis-selling, consumer claims and fraud recovery. Comparable size and customer profile to TLW, with overlapping no-win, no-fee service offerings.
• Bott and Co Solicitors: Specialist UK claims law firm focused on consumer financial claims including mis-sold pensions and related products. Similar claims-led, individual-customer model to TLW.
• Kingsley Hayes Solicitors: UK firm with a dedicated financial mis-selling and investment claims practice, including SIPP and pension recovery work that directly overlaps with TLW's pension claims team.

Broad incumbents

• Simpson Millar: Established UK consumer law firm with a financial mis-selling and claims practice alongside broader personal legal services. Larger scale than TLW but overlapping customer segments and service lines.
• Slater and Gordon: Major UK law firm with consumer and financial services claims as part of a much wider practice portfolio. Competes with TLW on pension mis-selling and fraud claims at national scale.
• Leigh Day: Large UK law firm with a significant consumer claims and financial mis-selling practice. Overlaps with TLW on pension and consumer redress claims but serves a broader client base across many practice areas.
• Irwin Mitchell: National UK law firm with consumer financial services, professional negligence and claims practices that intersect with TLW's core areas, though operating across a much wider portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/tlw-solicitors
• Instagraminstagram.com/tlw_solicitors
• Xx.com/tlwsolicitors
• Facebookfacebook.com/tlwsolicitorsuk

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TLW Solicitors