What TeleCMI Technologies does

TeleCMI Technologies Private Limited is an India-headquartered cloud communications and contact center software provider founded in 2016 and operating from Villupuram with offices in Noida, Chennai, and Bangalore. The company offers a cloud-native telephony platform built on VoIP, WebRTC, REST APIs, and proprietary JavaScript SDKs (piopiyjs, MONIPY Supervisor, Connly Voice Feed), delivering inbound and outbound call center capabilities including multi-level IVR, automatic call distribution, skill-based and time-based routing, sticky agent, call recording, supervisor barge/whisper/monitor, number masking, click-to-call, and post-call analytics. The platform integrates natively with 120+ CRM and helpdesk systems (HubSpot, Salesforce, Zoho, Pipedrive, Zendesk, Freshdesk, LeadSquared, Microsoft Dynamics 365, Clinicea, Kapture, Intercom, Shopify, plus Zapier for 170+ tools) and offers international virtual numbers across 70+ countries.

In May 2024 TeleCMI launched an AI Suite spanning Voice AI Agent, Conversational AI, AI Assist, Contact Center AX, AI Coaching, Sentiment Analysis, Automated Call Summary, Call Transcription, AI Reports, and Call Quality Scoring, positioning the company in the AI-augmented contact center category. Revenue mechanics combine per-seat SaaS subscriptions (outbound call center software starting at $14/user/month), usage-based international calling charges, and custom-priced enterprise deployments; go-to-market blends direct enterprise sales, product-led free trials (10 and 14 day), and a tiered Sales Partner Program (Starter/Trader/Specialist). The platform holds SOC 2 Type II, SOC 3, GDPR, HIPAA, HITRUST CSF, PCI DSS, CCPA, and ISO 9001:2013 certifications, is a NASSCOM member, and reports serving 3,500+ businesses globally with named enterprise customers including Hyundai Mobis, Porter, Bitdefender, Foundit, Flipkart, PineLabs, and Zebronics.

Name

TeleCMI Technologies

Legal name

TELECMI TECHNOLOGIES PRIVATE LIMITED

Website

https://telecmi.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

11–50 employees

Short description

TeleCMI Technologies is an India-based cloud telephony and AI-powered contact center software provider serving 3,500+ businesses globally with VoIP, IVR, CRM integrations across 120+ tools, and an AI Suite for voice agents and real-time agent assistance.

Ownership category

akta.pro rank

Product category

Cloud Communications / Contact Center Software

NAICS

Telecommunications (517), All Other Telecommunications (517810)

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

akta.pro secondary industries

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC), Cloud PBX & Hosted Telephony (HDAIAHAB)

Keywords

• Cloud telephony platform
• Call center software
• AI voice agents
• Business phone systems
• VoIP communications

Headquarters

HQ city

Chennai

HQ country

India

HQ region

Asia

Offices4 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Subscription - Per Seat: Monthly or annual subscription pricing per user/agent seat. Outbound call center software starts at $14 per user, with pricing varying by plan features and scale.
2. Usage-Based Calling: Consumption-based charges for outbound and international calls beyond plan allocations, with virtual number costs varying by country and number type.
3. Professional Services: Implementation support, training, and onboarding services for enterprise deployments.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels7 records

Core offering

TeleCMI Technologies provides a cloud-based unified communication and contact center platform that enables businesses to make, receive, route, and analyze voice calls using AI-powered features, virtual/toll-free/international numbers, and integrations with CRM and helpdesk systems. Its product portfolio includes an AI Suite (Voice AI Agent, Conversational AI, AI Assist, Contact Center AX), Calling & Collaboration solutions (Business Phone System, Cloud PBX, Cloud Telephony, Contact Center CX), and dedicated inbound and outbound call center software for sales, support, and telemarketing teams.

Product overview

TeleCMI Technologies offers a unified cloud communication platform with a modular architecture consisting of AI Suite products (Voice AI Agent, Conversational AI, AI Assist, Contact Center AX) combined with Calling & Collaboration solutions (Business Phone System, Contact Center CX, Contact Center AX, Post Call Analytics, Cloud PBX, Cloud Telephony). The platform provides call center software for both inbound (IVR routing, automatic call logging, live monitoring) and outbound operations (AI-powered dialers, real-time supervisor dashboard), complemented by developer tools including REST APIs, Webhooks, Web SDK, and Mobile SDK for custom integrations. The portfolio supports 170+ CRM and business tool integrations including HubSpot, Salesforce, Zoho, Zendesk, and Zapier.

Differentiator

Problem solved

Functional benefit

Brands

• AI Suite: AI-powered product suite including Voice AI Agent, AI Assist, Conversational AI, and Contact Center AX
• PIOPIY
• Connly

Products and services

• Voice AI Agent AI-powered voice agent that automates customer call handling, answers inquiries, routes calls, and manages routine customer service tasks without human intervention. Targeted at businesses needing scalable 24/7 automated support.
• Conversational AI Natural voice interaction AI enabling scalable automated conversations with customers for various business scenarios. Targeted at businesses seeking conversational automation at scale.
• AI Assist Real-time AI guidance system for live agents during customer calls, providing suggestions, sentiment analysis, and support during active conversations. Targeted at contact center supervisors and agents.
• Contact Center AX AI-intelligent automation platform for contact centers combining voice AI, analytics, and workflow automation in a unified solution. Targeted at enterprise contact centers.
• Contact Center CX Feature-rich calling solution with advanced analytics for customer experience management in contact center environments. Targeted at customer experience and contact center teams.
• Business Phone System Cloud-based business phone system with smart calling capabilities designed for small teams, including virtual numbers, extensions, and call management features. Targeted at small and mid-sized businesses.
• Cloud PBX

Quantifiable outcome

• Improved agent productivity and positive ROI for customers like Porter
• +6 more outcomes

Named customers7 records

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration19 records

AI capability9 records

Feature16 records

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Twilio: Public cloud communications platform offering programmable voice, SMS, and contact center APIs. Closely comparable to TeleCMI on the CPaaS/voice side, with a much larger global footprint and developer ecosystem.
• Five9: Public CCaaS vendor providing inbound/outbound contact center software, IVR, ACD, workforce engagement, and AI capabilities. Directly competes with TeleCMI's Contact Center CX/AX and AI Suite offerings for mid-market and enterprise.
• Talkdesk: Cloud contact center platform with AI-powered virtual agents, routing, and analytics. Comparable in target customer (mid-market/enterprise), AI roadmap, and global go-to-market.
• Vonage (Ericsson): Cloud communications provider offering UCaaS, CCaaS, and CPaaS APIs. Overlaps with TeleCMI's Cloud PBX, Business Phone System, and CPaaS APIs across SMB and enterprise segments.
• 8x8: Public provider of cloud voice, contact center, and video communications. Comparable on unified communications, contact center features, and global virtual number coverage.
• Exotel: India-headquartered cloud telephony and contact center platform serving SMBs and enterprises. Closest like-for-like competitor on geography, customer profile, and product mix (inbound, outbound, IVR, APIs).
• Ozonetel: India-based cloud contact center and telephony provider with on-premise and cloud offerings. Competes directly with TeleCMI's inbound/outbound call center software and AI features in the Indian market.
• Plivo: Cloud communications platform offering voice and SMS APIs plus contact center solutions. Directly comparable to TeleCMI's CPaaS APIs, pricing model, and developer-first approach.

Broad incumbents

• Genesys: Large incumbent CCaaS and customer experience platform serving large enterprises globally. Competes with TeleCMI on advanced routing, AI, and analytics but at much higher scale and price points.

Regional players

• Knowlarity (Verloop.io): India/SEA-focused cloud telephony and customer engagement platform with AI automation. Comparable on geography and SMB-focused telephony features, with overlap in conversational AI.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/telecmi
• GitHubgithub.com/telecmi
• Facebookfacebook.com/TeleCMI
• LinkedInlinkedin.com/company/telecmi
• Instagraminstagram.com/telecmi_

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TeleCMI Technologies